QuestionPro Reviews & Pricing

by QuestionPro Survey Software | Founded 2002, Austin, TX

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Overview Pricing Benefits Reviews Features

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What is QuestionPro?

Industry Specialties: Financial services, Computer software, Non-profit organizations, Restaurants, Higher education, Automotive, Construction, Hospitality, Education management, Gaming

QuestionPro is a web and mobile-based online survey platform. It assists users in creating personalized, multi-lingual and real-time surveys, offering more than 250 templates for customer satisfaction, market research, academic research and more. Organizations can identify workforce trends and receive real-time employee feedback by leveraging intuitive dashboards. It enables teams to glean actionable insights, generate segmentation metrics and observe customer behavior through access to analytical techniques.

Its market research modules include conjoint analysis, MaxDiff analysis, card sorting, A/B test responses, heatmap analysis, Van Westendorp pricing and more. The FTP sync inclusion automates processes by integrating survey feedback with legacy CRMs and marketing technologies.

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User Sentiment

Based on 526 reviews:

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QuestionPro Pricing

Based on our most recent analysis, QuestionPro pricing starts at $99.

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Starting From: $99
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

QuestionPro is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for QuestionPro:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

QuestionPro Reviews

Based on our most recent analysis, QuestionPro reviews indicate a 'excellent' User Satisfaction Rating of 91% based on 526 user reviews from 5 recognized software review sites.

526 reviews

91%

of users would recommend this product

Key Features

Surveys: Design unlimited, customizable online and offline surveys. Include advanced question types including NPS, conjoint analysis, max-diff scale and discrete choice. Filter responses according to parameters like language, geo-location, device, status and other variables. Deliver kiosk surveys on Android and iOS devices.
Market Research: Uncover qualitative and quantitative business insights through research tools.
- Analysis: Analyze survey data through TURF, heatmap, MaxDiff and conjoint analysis.
- Online Community: Understand customer needs and identify crucial drivers through a dedicated community web portal. Create organization-specific community pages with personalized themes.
- Social and Mobile Integration: Access surveys, discussions and reports via mobile devices. Community members can share statuses on Facebook, Twitter and LinkedIn.
- Panel Management: Build and manage research panels with targeted segmentation.
Closed Loop System: Take proactive action against red-flagged interactions. Resolve issues quickly by using ticketing systems.
Sentiment Analysis: Classify comments and reviews as positive, negative or neutral with AI-based text analytics. Collect data across multiple channels like surveys, documents and social media.
NPS: Predict churn and categorize customers into promoters, detractors and passives via NPS scores.
Dashboards: Share data with team members, access customer profiles, track trends and filter data based on specific survey questions. Customize widgets, labels and chart types.
Email Metrics: Measure campaign effectiveness by monitoring the status of email surveys. View average open, bounce and click rates.
Integrations: Connect with Salesforce, Microsoft Dynamics 365, HubSpot, Sugar CRM, Google Analytics, Zoho and more.

Suite Support

Email: Not specified. Instead, access the live chat widget for 24/5 live support and 24/7 bot support.

Phone: Not specified.

Training: Log in to the university portal to access in-depth training programs and on-demand webinars. Visit the vendor’s help center' for self-help resources on survey designs, integrations, security, billing and more.

Tickets: Submit a ticket through the vendor’s website.