AddressTwo Reviews & Pricing

by Carter and Company | Founded 2005, Indianapolis, IN

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Overview Pricing Benefits Reviews Features

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What is AddressTwo?

Industry Specialties: Serves all industries.

AddressTwo is a cloud-based, business-centric solution that focuses on customers and building and nurturing intentional relationships and artisanal customer experiences with them. It manages leads, organizes contacts, and sends notifications for important tasks and activities. It automates repetitive administrative and operation tasks, making more time for team productivity and customer satisfaction. Offers a simplified and customizable dashboard for ease of use and more accessible user adoption. It offers lead generation, built-in follow-up, email marketing, direct mail marketing, consulting and more.

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User Sentiment

Based on 48 reviews:

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AddressTwo Pricing

Based on our most recent analysis, AddressTwo pricing starts at $15 (Monthly).

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Starting From: $14.95
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

AddressTwo is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for AddressTwo:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

AddressTwo Benefits and Insights

Why use AddressTwo?

Key differentiators & advantages of AddressTwo

Built for SMBs and Startups: Helps small businesses build and nurture personal relations with customers. It offers effective management and quality control and works well with the pace of SMBs.
Easy to Use: The dashboard is easy to adapt and use. It takes care of organizing contacts, managing leads, following up with clients, and monitoring and tracking tasks and activities across the organization to keep match up with the busy schedule of SMBs.
Automated Follow-Ups: Provides built-in follow-ups with customers with the help of action-prompting data and sends automated emails for daily task reminders. This helps in relationship building and aggregates an accurate forecast for prospective customers.
Direct Mail Marketing: Empowers businesses to keep track and stay in touch with offline customers via postcard and letter mailing, directly from the portal. It purchases direct mailing lists, creates compelling direct-response mails and drives warm leads for CRM purposes.
CRM Consulting: Supports better utilization of resources for business growth with the help of expert CRM consultants. Provides consultation for various business features such as lead generation, networking strategy, SEO and SEM, landing pages, direct mail campaigns, a lead nurturing system and more.
Business Networking: Creates a contact management system that empowers businesses to maintain relationships, search databases, share contact data and track referrals. It provides BNI and RainMakers, built-in tools that help with referral sourcing for customers.
White Label CRM: ProtoCRM offers white labeling, which enables entrepreneurial meets, franchisors and thought leadership programs for business partners to understand and act upon potential opportunities.

Industry Expertise

The vendor caters to various industry verticals and is mainly the best fit for startups and small and medium-sized businesses.

AddressTwo Reviews

Based on our most recent analysis, AddressTwo reviews indicate a 'excellent' User Satisfaction Rating of 95% based on 48 user reviews from 1 recognized software review sites.

48 reviews

95%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of AddressTwo reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Users praise AddressTwo for its user-friendly design, finding it easy to navigate and use for everyday tasks like managing contacts and tracking interactions.
Customization Options: AddressTwo offers a high degree of customization, allowing users to tailor the platform to their specific workflows and preferences, such as creating custom fields and reports.
Solid Customer Support: Users appreciate the responsive and helpful customer support provided by AddressTwo, enabling them to quickly resolve any issues and maximize their use of the platform.

Cons

Difficult to Use: Users have reported that the platform's interface is not intuitive and requires a steep learning curve to effectively utilize its features.
Limited Customization: AddressTwo lacks robust customization options, making it challenging for businesses to tailor the platform to their specific workflows and needs.
Subpar Customer Support: Users have expressed frustration with the responsiveness and helpfulness of AddressTwo's customer support team, leading to prolonged resolution times for technical issues.

Researcher's Summary:

Want to know if AddressTwo is the right CRM software to address your business needs? User reviews suggest AddressTwo is a popular CRM software known for its user-friendly interface and comprehensive features. Users praise its intuitive design, making it easy to navigate and manage customer interactions. They also appreciate the wide range of features, including contact management, email marketing, and sales tracking, which streamline various business processes. However, some users have expressed concerns about the software's limited integrations with other platforms, which can hinder its functionality for businesses relying on multiple software solutions.

AddressTwo's strength lies in its simplicity and ease of use, making it an ideal choice for small businesses or those new to CRM software. Its intuitive interface allows users to quickly adapt and maximize its capabilities without extensive training or technical expertise. The software's comprehensive features cater to essential CRM needs, providing a centralized platform for managing customer interactions, tracking sales progress, and nurturing relationships. However, the limited integrations can pose a challenge for businesses that require seamless connectivity with other software, potentially hindering workflow efficiency and data synchronization.

In conclusion, AddressTwo is best suited for small to medium-sized businesses seeking a user-friendly and feature-rich CRM solution. Its simplicity and ease of use make it an excellent choice for businesses transitioning to a CRM system or those prioritizing a straightforward approach to customer relationship management. However, businesses heavily reliant on integrations with other platforms might find AddressTwo's limited compatibility a drawback. It's essential to consider your specific business needs and integration requirements when evaluating AddressTwo as a potential CRM solution.

Key Features

Contact Manager: Helps organize and centralize data for search, sorting and segmentation for ease of access. Additionally, it provides mobile access, record notes and track history for easy contact management.
Email Marketing: Offers easy-to-use templates for email designing, automated unsubscription list processing and simple reporting of click and open rates. Additionally, it also allows creation of automated email campaigns and uses the inbuilt contact form to create auto generated responders.
Lead Scoring: Provides tracking tools to identify the position and intent of the leads on the company website. It also measures the level of engagement and updates the score directly into the dashboard.
Sales Pipeline: Offers a unified view of open opportunities, qualified leads, probability of sale and the size of the deal size. It provides sales forecasts for individuals, groups and organizations.
Mobile Access: Specially designed to operate through mobile devices, its connection to the cloud makes it easy to access and take action on data — anytime, anywhere.
Virtual Administrator: Addy — a dedicated virtual assistant — adds history records, visits and creates new contact lists, accounts, and even responds to some basic commands. This makes it easier to work around administrative and repetitive tasks.