IBM Sterling CPQ Reviews & Pricing

by IBM | Founded 1999, Armonk, NY

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What is IBM Sterling CPQ?

Industry Specialties: Sales

IBM Sterling CPQ is a software designed to help businesses streamline the process of creating and managing quotes and proposals, especially for those with complex products or services. It aims to improve sales efficiency and accuracy, leading to increased customer satisfaction. Key benefits include faster quote generation, reduced errors, and a more positive buying experience for customers. Popular features include a user-friendly interface, extensive functionality, integration with other business systems, and flexible pricing options.

User experiences suggest that IBM Sterling CPQ is highly effective in its primary purpose of simplifying the CPQ process. Its comprehensive features and ease of use make it a valuable tool for businesses seeking to improve sales operations. Pricing for IBM Sterling CPQ varies based on factors such as the number of users and desired features. Potential users should contact IBM directly for detailed pricing information as it can change over time.

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IBM Sterling CPQ Pricing

Based on our most recent analysis, IBM Sterling CPQ pricing starts at $700 (Annually).

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Starting From: $700
Pricing Model: Annually
Free Trial: No

Training Resources

IBM Sterling CPQ is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for IBM Sterling CPQ:

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Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
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24/7 Live Support

IBM Sterling CPQ Benefits and Insights

Why use IBM Sterling CPQ?

Key differentiators & advantages of IBM Sterling CPQ

Increased Sales Productivity: Automating tasks like configuration, pricing, and quote generation frees up sales teams to focus on building relationships and closing deals.
Improved Quote Accuracy: Rules-based configuration and pricing ensure quotes are accurate and consistent, reducing errors and rework.
Faster Quote Turnaround: Automated quote generation allows sales reps to deliver quotes to customers quickly, improving the customer experience and potentially shortening sales cycles.
Enhanced Collaboration: CPQ software can facilitate collaboration between sales, engineering, and finance teams, ensuring everyone is working from the same information.
Better Decision Making: Real-time insights into pricing and product availability help sales reps make informed decisions about deals.

Industry Expertise

IBM Sterling CPQ is particularly well-suited for manufacturers, distributors, e-commerce sellers, and retailers. Its strength lies in streamlining sales processes, optimizing channel selling, and boosting profits through intelligent product and service configuration. The platform excels at handling complex sales, making it ideal for businesses with intricate product offerings or multi-tiered selling structures.

Synopsis of User Ratings and Reviews

Based on an aggregate of IBM Sterling CPQ reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Guided Selling: Users appreciate the guided selling capabilities, which help sales teams ask the right questions and recommend the best products or services to customers based on their specific needs. This can lead to increased sales and customer satisfaction.
Streamlined Quote-to-Cash: The platform streamlines the quote-to-cash process, from creating quotes and proposals to managing orders and contracts. This can help businesses save time and money, and improve efficiency.
Complex Configurations: Sterling CPQ excels at handling complex product and service configurations, making it a good choice for businesses with a wide range of offerings or highly customizable products.
Integrations: The platform integrates with other business systems, such as CRM and ERP, which can help businesses improve data accuracy and visibility.

Cons

Customization Challenges: Implementing custom requirements can be complex and time-consuming, often requiring significant development effort.
Usability Concerns: The user interface can feel outdated and cumbersome, leading to a steeper learning curve and potential inefficiencies for users.
Performance Issues: Users may experience slow response times, particularly with large or intricate product configurations, impacting productivity and user satisfaction.

Researcher's Summary:

IBM Sterling CPQ receives praise for its user-friendly interface, making it simple to establish and manage pricing and quoting rules, even for those without extensive technical expertise. The platform's robust reporting engine provides valuable insights into pricing and quoting performance, empowering businesses to make data-driven decisions and optimize their sales processes. Users appreciate the flexibility and scalability of IBM Sterling CPQ, allowing it to adapt to the evolving needs of businesses of all sizes. However, some users note that IBM Sterling CPQ may have a steeper learning curve compared to other CPQ solutions due to its extensive features and functionalities.

When compared to competitors like Salesforce CPQ, IBM Sterling CPQ stands out with its strengths in price management and platform capabilities, particularly in security. Salesforce CPQ, on the other hand, excels in areas such as AI-based capabilities and contract management. The choice between the two often depends on the specific needs and priorities of the business. For instance, organizations with complex pricing structures and a strong focus on security may find IBM Sterling CPQ to be a better fit, while those seeking advanced AI-driven features and robust contract management capabilities may prefer Salesforce CPQ.

IBM Sterling CPQ is well-suited for businesses of all sizes that require a comprehensive and scalable solution for managing their pricing and quoting processes. Its user-friendly interface, powerful reporting capabilities, and flexible architecture make it an ideal choice for organizations looking to streamline their sales operations and improve efficiency. The platform's ability to handle complex pricing models and its robust security features make it particularly suitable for businesses operating in industries with stringent compliance requirements or dealing with sensitive customer data.

Key Features

Self-Service Channels: Streamline configuration quote processes using self-service channels to reduce errors and delays.
Automated Sales Processes: Configure bundles and price quotes to speed up sales processes. Access automated cross-sell and up-sell opportunities to improve customer satisfaction and reduce costly phone calls.
Quote Management: Create sales opportunities, build digital storefronts and present multiple quotes to clients. Increase visibility into quote cycles by converting price quotes directly into orders.
Real-Time Insights: Track purchase trends, meet period product flows and avoid overcompensating during slow periods with real-time information on order status, history and activity reports. Use capacity details to schedule inventory shipments.
Centralized Pricing System: Maintain pricing consistency and automate changes with a centralized system. Eliminate manual pricing execution and shorten long cycle times. Manage single orders across channels to reduce redundancies and track items for purchase.
ERP Integration: Bundle with existing ERP services to seamlessly complete buying processes using built-in service-oriented architecture.
Digital Order Capture: Optimize the selling process with standardized, automated and web-based order capture. Manage order, invoice and return operations using personalized workspaces.