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What is Exotel?

Exotel is a unique software system that ranks 83 among all Call Center Software according to our research analysts and 126 crowd-sourced reviews from 2 sources. Starting from $75, Exotel is priced more competitively, has offered a free trial in the past and is most suitable for companies large and small. Exotel can be deployed online. Similar alternatives to Exotel include Squaretalk, Nimbata and Call Center Studio.
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#82

Exotel is ranked #82 in the Call Center Software for Small Businesses product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Exotel Pricing

Based on our most recent analysis, Exotel pricing starts at $75.

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Starting From
$75
Pricing Model
Still gathering data
Free Trial
Yes, Request for Free

Training Resources

Exotel is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Exotel:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Exotel Reviews

Average customer reviews & user sentiment summary for Exotel:

User satisfaction level icon: great

126 reviews

86%

of users would recommend this product

Exotel has a 'great' User Satisfaction Rating of 86% when considering 126 user reviews from 2 recognized software review sites.

Key Features

  • 2-Way Messaging
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • API
  • Auto-Dialer
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Customer History
  • Customizable Templates
  • Help Desk Management
  • Inbound Call Center
  • Interaction Tracking
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Live Chat
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Performance Metrics
  • Phone Key Input
  • Pre-recorded Messages
  • Predictive Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled Messaging
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Voice Customization
  • Voice Mail
  • VoIP
  • VoIP Connection
  • Workflow Management
  • Workforce Management

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