MSP360 Managed Backup Reviews & Pricing

by MSP360 | Founded 2011, Newport Beach, Ca

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What is MSP360 Managed Backup?

Industry Specialties: Serves all industries.

MSP360 Managed Backup is a comprehensive software solution designed to streamline and automate backup tasks for businesses. It is particularly well-suited for managed service providers (MSPs), IT departments, and enterprises across various industries, including healthcare, finance, and education, due to its robust security features and compliance capabilities. The software offers a centralized management console, enabling users to oversee multiple backup tasks, monitor performance, and ensure data integrity across different environments.

One of the standout benefits of MSP360 Managed Backup is its flexibility in supporting a wide range of storage options, including local, cloud, and hybrid environments. This adaptability ensures that businesses can tailor their backup strategies to meet specific needs. Popular features include advanced encryption, ransomware protection, and seamless integration with major cloud storage providers. Users often praise its intuitive interface and reliable performance, which contribute to its reputation as a powerful backup solution.

Compared to similar products, MSP360 Managed Backup is noted for its scalability and ease of use, making it a preferred choice for both small businesses and large enterprises. Pricing varies based on the number of endpoints and storage requirements, with options for monthly or annual payments. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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MSP360 Managed Backup Pricing

Based on our most recent analysis, MSP360 Managed Backup pricing starts at $30 (Annually).

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Starting From: $29.99
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

MSP360 Managed Backup is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for MSP360 Managed Backup:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

MSP360 Managed Backup Benefits and Insights

Why use MSP360 Managed Backup?

Key differentiators & advantages of MSP360 Managed Backup

Cost Efficiency: MSP360 Managed Backup offers a pay-as-you-go pricing model, allowing businesses to scale their backup needs without incurring unnecessary costs.
Data Security: The software employs advanced encryption methods both in transit and at rest, ensuring that sensitive data remains protected from unauthorized access.
Ease of Use: With an intuitive user interface, MSP360 Managed Backup simplifies the process of setting up and managing backups, reducing the learning curve for IT staff.
Flexibility: Supports a wide range of storage options including local, cloud, and hybrid environments, giving businesses the freedom to choose the best storage solution for their needs.
Compliance: Helps businesses meet regulatory requirements by providing detailed reporting and audit trails, essential for industries with strict compliance standards.
Reliability: Automated backup schedules and real-time monitoring ensure that data is consistently backed up without manual intervention, minimizing the risk of data loss.
Disaster Recovery: Facilitates quick and efficient data recovery in the event of a disaster, reducing downtime and helping businesses maintain continuity.
Scalability: Easily accommodates growing data volumes, making it suitable for businesses of all sizes, from small startups to large enterprises.
Centralized Management: Allows IT administrators to manage all backup tasks from a single console, streamlining operations and improving efficiency.
Vendor Neutrality: Compatible with multiple cloud storage providers such as AWS, Azure, and Google Cloud, preventing vendor lock-in and offering greater flexibility.
Customizable Retention Policies: Enables businesses to define how long data should be retained, optimizing storage usage and ensuring compliance with data retention policies.
Incremental Backups: Reduces backup time and storage requirements by only backing up changes since the last backup, improving overall system performance.
Comprehensive Support: Offers robust customer support and extensive documentation, ensuring that users can quickly resolve any issues that arise.
Cross-Platform Compatibility: Supports various operating systems including Windows, macOS, and Linux, making it versatile for different IT environments.
Advanced Reporting: Provides detailed reports and analytics on backup activities, helping businesses make informed decisions and optimize their backup strategies.

Industry Expertise

MSP360 Managed Backup is particularly well-suited for managed service providers (MSPs) and IT departments who need a centralized solution for managing backups across multiple clients or servers. It's also a good choice for small businesses, healthcare organizations, educational institutions, and financial services companies that require reliable and secure data protection.

Synopsis of User Ratings and Reviews

Based on an aggregate of MSP360 Managed Backup reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized Cloud Backup: Provides a unified platform to manage backups across diverse cloud storage providers such as AWS, Wasabi, and Backblaze.
User-Friendly Interface: Offers an intuitive interface that simplifies backup configuration, monitoring, and data restoration, even for users without deep technical expertise.
Cost-Effective Solution: Allows businesses to optimize backup storage costs by leveraging flexible pricing models and integrations with affordable cloud storage providers.
Reliable Data Protection: Ensures data integrity and business continuity with features like encryption, ransomware protection, and support for various backup types (full, incremental, block-level).

Cons

Steep Learning Curve: New users may find it challenging to navigate and utilize all the features effectively, potentially requiring additional training or support.
Technical Expertise Needed: Setting up and configuring the software for optimal performance may require a certain level of IT knowledge, which could be a hurdle for businesses without dedicated IT staff.
Reliability Concerns: Some users have reported instances of backups failing or inconsistencies in performance, raising concerns about the software's overall reliability for critical data protection.
Support Issues: A number of users have expressed dissatisfaction with the responsiveness and effectiveness of customer support, potentially leading to delays in resolving technical difficulties.

Researcher's Summary:

Is MSP360 Managed Backup the backup you need to keep your data safe and sound? User reviews from the last year paint a mixed picture of MSP360 Managed Backup, a comprehensive backup solution designed for businesses of all sizes. While many users praise its intuitive platform, extensive cloud storage options, and robust security features, some have voiced concerns about restore speeds and the lack of local storage immutable backup options.

One of MSP360's standout strengths is its compatibility with various cloud storage providers, a factor highly valued by businesses seeking flexibility and cost-effectiveness in their backup strategies. Users highlight the platform's ability to seamlessly integrate with popular providers like AWS, Wasabi, and Backblaze, allowing them to leverage existing cloud infrastructure or explore more budget-friendly options. This versatility is a key differentiator for MSP360, as it caters to a wide range of user preferences and budgetary constraints.

However, the software isn't without its drawbacks. Several users have reported that the restore process can be slower compared to other platforms, particularly when retrieving large volumes of data. This sluggishness, while not a deal-breaker for infrequent restorations, could pose a significant challenge for businesses that require rapid data recovery in case of critical outages or data loss incidents. Additionally, the absence of immutable backup options for local storage has been flagged as a potential vulnerability, particularly in light of the increasing sophistication of ransomware attacks.

Overall, MSP360 Managed Backup emerges as a solid choice for businesses seeking a user-friendly backup solution with extensive cloud storage compatibility and robust security features. Its intuitive interface and centralized management capabilities make it particularly well-suited for small to medium-sized businesses (SMBs) with limited IT resources. However, organizations prioritizing rapid restore times and immutable local storage options might need to consider alternative solutions or explore additional safeguards to complement MSP360's existing capabilities.

Key Features

Notable MSP360 Managed Backup features include:

Centralized Management: Manage all backup and recovery tasks from a single web-based console, streamlining administrative tasks.
Cross-Platform Support: Compatible with Windows, macOS, and Linux, ensuring flexibility across different operating systems.
Cloud Storage Integration: Seamlessly integrates with major cloud storage providers like Amazon S3, Microsoft Azure, and Google Cloud Storage.
Advanced Encryption: Utilizes AES-256 encryption to secure data both in transit and at rest, ensuring compliance with industry standards.
File-Level Backup: Allows for granular backup of individual files and folders, providing more control over data protection.
Image-Based Backup: Supports full system image backups, enabling complete system recovery in case of catastrophic failure.
Incremental and Differential Backups: Reduces storage requirements and speeds up backup processes by only saving changes since the last backup.
Retention Policies: Customizable retention policies help manage storage costs and ensure compliance with data retention regulations.
Ransomware Protection: Features built-in ransomware detection and recovery options to safeguard against malicious attacks.
Reporting and Alerts: Provides detailed reports and real-time alerts to keep administrators informed about backup status and issues.
Multi-Tenancy: Designed for managed service providers (MSPs) to manage multiple clients from a single interface, enhancing operational efficiency.
White-Labeling: Offers branding options for MSPs to customize the interface and reports with their own branding.
API Access: Provides API access for integration with other systems and automation of backup tasks.
Disaster Recovery: Facilitates disaster recovery planning with options for offsite replication and quick recovery times.
Virtual Machine Backup: Supports backup and recovery of VMware and Hyper-V virtual machines, ensuring business continuity for virtualized environments.
Compliance Support: Helps meet regulatory requirements with features designed for GDPR, HIPAA, and other compliance standards.
Bandwidth Throttling: Allows for control over network bandwidth usage during backup operations, minimizing impact on network performance.
Seeding and Large Data Import: Supports initial seeding and large data import to cloud storage, reducing the time required for the first backup.
Mobile Access: Provides mobile apps for monitoring and managing backups on the go, enhancing flexibility for administrators.