DrChrono vs EZClaim

Last Updated:

Our analysts compared DrChrono vs EZClaim based on data from our 400+ point analysis of Medical Billing Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

DrChrono is a cloud-based EHR and medical billing solution that replaces the chaos of paper charts and separate systems with a single, easy-to-use platform for managing all aspects of a medical practice.

For doctors, this means:

  • Effortless Access to Patient Information: Imagine having a patient's medical history — allergies, medications, past visits — at your fingertips.
  • Simplified Appointments and Prescriptions: Schedule appointments and send prescriptions electronically in just a few clicks.

For patients, it means:

  • Taking Control of Their Health: Book appointments, communicate with their doctor and access their own records through the patient portal.
  • Staying on Track: Receive automated reminders for appointments and medication refills.

And for the practice as a whole, the system helps:

  • Get Paid Faster: Automate billing and insurance claims to reduce errors and speed up payments.
  • Improve Financial Health: Track outstanding payments and identify potential billing issues.
  • Negotiate Better Rates: Gain insights to negotiate more effectively with insurance companies.

We tested the system to see how it works in real-world scenarios. Here’s what we think: while mastering the billing module may require some effort and billing data import has limitations, the system’s intuitive interface and accessibility from any device make it a user-friendly option.

A free trial and flexible pricing plans allow you to explore its potential and determine the right fit for your practice.

read more...
EZClaim provides management solutions designed for small- and medium-sized offices to help simplify payment and scheduling processes. It offers cloud-based as well as on-premise deployment options. It integrates with third-party EMR and EHR systems such as AxisCare, ElationHealth, WebPT and more.

It supports regulatory standards outlined by HIPPA and stores patient data in a secure location. Users can identify billing issues and recode statements to resolve errors.
read more...
$250/Provider, Monthly
Get a free price quote
Tailored to your specific needs
$149 Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Avoid Claim Denials: In our analysis, the product excelled with a perfect score of 100 for claims management capabilities, outshining competitors like athenahealth (89). It helps you:
    • Fill out CMS-1500 forms.
    • Create and send many claims at once.
    • Look through past claims by date or type.
    • Check all the claim details — like patient info and procedure codes — before sending it to payers.
    • Match payments to bills.
  • Automate Billing, Insurance Checks and Patient Workflow Management: The product achieved a perfect score of 100 for these capabilities:
    • Capturing records of medical services and charges.
    • Keeping a detailed list of charges for exams, procedures and supplies.
    • Helping doctors create and update patient visit records.
    • Checking if a patient’s insurance is valid before their appointment.
    • Automatically checking what medical benefits a patient has, like maternity or cosmetic surgery coverage.
    • Letting patients access health info and advice through the patient portal.
    • Allowing specialists to see patients referred by other doctors and send reports back.
    • Helping doctors refer patients to other specialists.
  • Reduce Medical Coding Errors: In our analysis, the platform scored 98 for assigning the right billing codes like ICD, CPT, HCPCS, NDC and taxonomy codes.
  • Make Data-Driven Decisions: The product scored 88 for features that help you generate aging, billing transactions, revenue, write-off and adjustment reports. You can also access pre-built reports like payment trends and insurance analysis to save time creating them from scratch.
  • Access Data Remotely: The product scored 94 for mobile capabilities, more than its competitors like Oracle Ambulatory EHR (79) and athenahealth (71). It truly stands out for:
    • Tracking claims from submission to payment directly from a phone.
    • Sending messages easily to billers, patients and staff.
    • Offering seamless access to the system on iPhone and Android devices with native apps.
    • Delivering timely alerts for payment reminders, appointments and more through push notifications.
    • Adapting to any device with a responsive web portal for a smooth user experience.
    • Helping practitioners dictate medical notes directly into the app for easy note-taking.
read more...
  • Improved Efficiency: Automates repetitive tasks, reducing manual data entry and freeing up staff for more critical activities.
  • Enhanced Accuracy: Minimizes human errors in billing and coding, ensuring claims are submitted correctly the first time.
  • Faster Reimbursements: Streamlines the claims process, leading to quicker payments from insurance companies.
  • Comprehensive Reporting: Provides detailed financial and operational reports, aiding in better decision-making and strategic planning.
  • Regulatory Compliance: Keeps up-to-date with the latest healthcare regulations, ensuring your practice remains compliant with industry standards.
  • Patient Satisfaction: Reduces billing errors and improves communication, leading to a better patient experience.
  • Cost Savings: Lowers administrative costs by reducing the need for extensive manual labor and paper-based processes.
  • Scalability: Easily adapts to the growing needs of your practice, whether you are a small clinic or a large healthcare provider.
  • Data Security: Employs robust security measures to protect sensitive patient information, ensuring compliance with HIPAA regulations.
  • Integration Capabilities: Seamlessly integrates with other healthcare systems, such as EHRs and practice management software, for a unified workflow.
  • Customizable Workflows: Allows for tailored workflows to match the specific needs and processes of your practice.
  • Real-Time Updates: Provides real-time updates on claim statuses, enabling prompt follow-up on denials or rejections.
  • Training and Support: Offers comprehensive training and ongoing support to ensure your team can effectively utilize the software.
  • Revenue Cycle Management: Enhances overall revenue cycle management by optimizing each step from patient registration to final payment.
  • Patient Portal Access: Facilitates patient engagement by providing access to billing information and payment options online.
read more...
  • EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
    • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
    • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
    • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
    • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
    • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
    • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
    • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
    • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
  • Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
    • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
    • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
    • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
    • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
  • Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
    • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
    • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
    • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
    • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
    • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
    • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
  • BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
    • Track revenue, expenses and profitability
    • Analyze claim submission, acceptance, denial and reimbursement rates.
    • Track patient demographics, appointment history and billing information.
    • Analyze appointment scheduling and no-show rates.
  • Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
  • Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.
read more...
  • Billing: Send electronic statements to patients via TriZetto or BillFlash, ensuring smooth transactions. Review, approve, reject or edit statements from a single screen. Auto-post ERAs to process payment information quickly. Link documents to help navigate across related files promptly. Set up physician libraries to help submit error-free claims. Send ANSI 837 5010 claim documents to clearinghouses or directly to payers. 
  • Revenue Cycle Management: Outsource billing to firms, like Achane Medical Billing, Elite Billing Resolutions, Ramey Consultancy Services LLC, Prohealth Billing Solutions and more, to help identify reimbursement issues and data entry errors. 
  • HIPPA Compliant: Conduct risk analyses to identify potential data breaches. Identify patients by accessing ePHI (electronically protected health information) to avoid disclosing confidential documents. 
  • Patient Statements: Classify and label patients for internal tracking purposes. Export statements into CSV, PDF, HTML or RTF file formats. Allow patients to pay electronically via eBill or ePay. 
  • Scheduling: Add resources to schedules to help simplify workflows. Switch to the calendar view and double-click on timeslots to schedule appointments. Create and save appointment templates to help save time. Set time blocks to avoid scheduling conflicts. Add patients to waiting lists to help fill canceled slots and improve patients’ experiences. Print patient receipts directly from the payment screen. 
  • Task Management: Track rejections or billing issues to help streamline follow-up processes. Create tasks from EDI files or patient claims from the quick access grid. Mark tasks as assigned or completed to update employees. Add, modify or remove column headers from the task access tab using drag-and-drop functionality. Gain detailed overviews of jobs using the find tool. Set reminders to help meet deadlines. 
  • Centralized Database: Access data from anywhere, at any time. Perform data backups regularly to avoid losing important information. Update documents to keep everyone on the same page. 
  • Integrations: Integrate with existing EHR systems and other platforms such as Practice Fusion, WebPT, Amazing Charts, ReminderCall and QuickEMR. 
  • Reporting: Generate and print reports to help provide quality patient care. Analyze financial statements to help make operations economically efficient. View patients’ historical data to avoid misdiagnosis. Evaluate operational metrics to help streamline budgeting processes. 
  • Widgets: Customize the home screen as per business needs. Click the refresh button to update widget data. Switch to tile view to access information at a glance.  
read more...

Product Ranking

#8

among all
Medical Billing Software

#62

among all
Medical Billing Software

Find out who the leaders are

Analyst Rating Summary

88
69
100
100
100
75
88
75
Show More Show More
Claims Management
Compliance and Security
Insurance Payments Management
Platform Capabilities
Point of Care
Claims Management
Insurance Payments Management
Medical Coding
Patient Payments Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

DrChrono
EZClaim
+ Add Product + Add Product
Claims Management Compliance And Security Dashboards And Reports Insurance Payments Management Medical Coding Mobile Capabilities Patient Payments Management Platform Capabilities Point Of Care Pre-appointment Management 100 100 88 100 98 94 81 100 100 100 100 75 75 100 95 53 86 63 82 60 0 25 50 75 100
100%
0%
0%
100%
0%
0%
100%
0%
0%
67%
0%
33%
89%
0%
11%
67%
0%
33%
100%
0%
0%
100%
0%
0%
88%
0%
12%
88%
0%
12%
86%
0%
14%
43%
0%
57%
75%
0%
25%
88%
0%
12%
100%
0%
0%
63%
0%
37%
100%
0%
0%
82%
0%
18%
100%
0%
0%
57%
0%
43%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

93%
0%
7%
53%
0%
47%

User Sentiment Summary

Great User Sentiment 529 reviews
Excellent User Sentiment 67 reviews
80%
of users recommend this product

DrChrono has a 'great' User Satisfaction Rating of 80% when considering 529 user reviews from 3 recognized software review sites.

91%
of users recommend this product

EZClaim has a 'excellent' User Satisfaction Rating of 91% when considering 67 user reviews from 1 recognized software review sites.

1.5 (3)
n/a
4.2 (39)
n/a
n/a
4.55 (67)
4.0 (487)
n/a

Awards

SelectHub research analysts have evaluated DrChrono and concluded it deserves the award for the Best Overall Medical Billing Software available today and earns best-in-class honors for Compliance and Security, Mobile Capabilities and Platform Capabilities.

Analysts' Pick Award
Compliance and Security Award
Mobile Capabilities Award
Platform Capabilities Award

EZClaim stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Ease of Use: Navigate patient charts, create shortcuts and access billing info without a steep learning curve.
Customization: Tailor the system to your specific needs and preferences like customizing templates, workflows and reports.
Easy Medical Coding: Find and assign ICD, CPT and HCPCS codes to patients' bills to save time and reduce coding errors.
Show more
Simplified Claim Scrubbing: Users praise EZClaim's ability to automatically catch errors that could lead to claim rejections, saving them time and frustration. It's like having an extra set of expert eyes reviewing your claims before submission.
Intuitive User Interface: Many users find EZClaim's software easy to navigate, even without prior experience with medical billing software. They appreciate the straightforward design and logical workflow.
Improved Claim Submission Speed: EZClaim enables users to submit claims electronically, significantly reducing the time it takes compared to traditional paper-based methods. This allows for faster payment processing.
Show more
Contractual Obligations: Canceling subscriptions can be challenging, potentially leading to early termination fees. Automatic renewals may also catch you off guard.
Subpar Customer Support: Long wait times, unhelpful responses and unresolved issues from customer representatives might disrupt your processes.
Occasional Glitches: System crashes, slow navigation and difficulties with scheduling and other functionalities can cause frustration.
Show more
Claims Rejection Issues: Users have reported frequent claim rejections due to errors or missing information, leading to delays in reimbursements.
Software Glitches and Bugs: Some users have experienced software glitches and bugs that disrupt workflow and cause frustration.
Poor Customer Support: Users have expressed dissatisfaction with the responsiveness and helpfulness of customer support, making it difficult to resolve issues promptly.
Show more

So, I got the chance to get a free trial access to DrChrono, and here are the key highlights: The platform stands out for its intuitive design, extensive features and customization capabilities. The software is accessible on any device with internet connectivity. Data import from other EHR systems is supported but with certain limitations. It offers four pricing plans and a free trial is available for potential users.It's a cloud-based system, which means you can access it from anywhere — your laptop, tablet, even your phone! And it covers everything from electronic health records and patient scheduling to billing and telehealth.One of the things that really impressed us was how customizable it was. You can create your own templates for notes, forms and even entire workflows. This means you can really tailor it to fit your specific needs and preferences, which can save a ton of time.And speaking of saving time, they've put a lot of thought into their billing features. They have tools to help you code things correctly, submit claims electronically and even track your payments. Anything that helps you get paid faster and with less hassle is a win, right?However, learning to navigate the billing and insurance modules could take time. It’s a bit confusing to understand how the billing workflow works and how to set one up. Also, you can’t import billing data from your old EHR system.If you're looking for a comprehensive, user-friendly system that can be customized to your practice, we'd definitely recommend taking a closer look.They offer four different pricing plans, so you can find one that fits your budget, and they have a free trial so you can test it out and see if it's a good fit for you. It's always good to try before you buy, right?We’ve discussed more about the features in the See It in Action section. Do check it out to know how the system works in different scenarios.

Show more

Is EZClaim really easy to claim as the best in its class? Recent user reviews suggest EZClaim is a mixed bag. Users praise its intuitive interface and robust features, particularly the automated invoice generation and payment reminders, which streamline billing and save valuable time. However, a recurring criticism targets its steep learning curve, making it less "EZ" than its name suggests, especially for those unfamiliar with medical billing software. Some users find the pricing structure complex and expensive compared to competitors like Kareo and AdvancedMD, which offer more transparent pricing models. EZClaim seems best suited for established medical practices with dedicated billing staff who can invest the time to master the software and leverage its advanced features. Smaller practices or solo practitioners on a tight budget might find its complexity and cost outweigh its benefits.

Show more

Screenshots

Top Alternatives in Medical Billing Software


AdvancedMD

athenaOne

CareCloud Central

CollaborateMD

CureMD

DuxWare

eClinicalWorks

EZClaim

Intergy

NextGen Enterprise

Oracle Ambulatory EHR

RXNT

Tebra Managed Billing

WebPT

Related Categories

Show more

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings