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What is athenaOne?

Industry Specialties: Medical

athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. It combines software services to alleviate administrative burdens and improve clinical efficiencies. Streamlined physician workflows promote a focus on patient-centric care.

It incorporates engagement tools, such as telehealth services, patient portals and online scheduling to improve patient satisfaction.
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#7

athenaOne is ranked #7 on the top 10 Medical Billing Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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athenaOne Pricing

Based on our most recent analysis, athenaOne pricing starts at $550 (Per Provider, Monthly).

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Starting From
$550
Pricing Model
Per Provider, Monthly
Free Trial
No

Training Resources

athenaOne is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for athenaOne:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

athenaOne Benefits and Insights

Why use athenaOne?

Key differentiators & advantages of athenaOne

  • Adaptability: Cloud-based deployment allows real-time updates to keep physicians compliant with industry and regulatory changes. Provide remote care in an increasingly digital world using telehealth functionality. 
  • Mobile Accessibility: Access schedules, manage inboxes, send prescriptions and more from anywhere using an iOS mobile app. 
  • Increase Operational Efficiency: Access clinical information from multiple sources instantly, saving time and providing the most accurate treatment. 
  • RCM: Leverage RCM services to reduce time spent on administrative tasks, such as obtaining prior authorizations, rectifying claim errors and managing denials. 
  • Focus on Patients: Improve clinician and staff morale while freeing up more time for patient-centric care by automating busy-work tasks. 
  • Interoperability: Securely exchange medical information across healthcare organizations. Directly connect to labs, imaging centers, pharmacies, public health registries and more to locate patient records and incorporate them in workflows using CommonWell and Carequality integration. 
  • Patient Engagement: Communicate with patients at scale to deliver campaign information and notifications. Patients can exchange messages with physicians, view lab results, request prescription refills and more using mobile devices. Patients can receive automated reminders and notifications regarding appointments, billing and follow-up care. 
  • Online Scheduling: Allow patients to schedule appointments online. Configure functionality to meet practice needs, drive patient satisfaction and limit manual scheduling tasks for front desk staff. 
  • Healthcare Regulations: Automatically monitor changes to federal quality programs so business owners don’t have to. Stay one step ahead of changing healthcare regulations like MACRA and MIPS. 
  • Return on Investment: Increase health organizations’ revenue in the long run. Receive monetary government incentives simply by implementing solutions designed to demonstrate meaningful use for qualified facilities. 
  • Fewer No-Shows: Reduce no-shows and increase daily traffic by providing patients with tools to manage appointments and check in online prior to visits. 
  • Billing/Claims Management: Improves higher first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission. 

Industry Expertise

Serves medical professionals throughout the U.S. for over 20 years. Suitable for healthcare organizations of any size and specialty.

athenaOne Reviews

Average customer reviews & user sentiment summary for athenaOne:

User satisfaction level icon: good

953 reviews

76%

of users would recommend this product

athenaOne has a 'good' User Satisfaction Rating of 76% when considering 953 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of athenaOne reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Customer Support: Users who struggled with implementation received adequate support, and all users have access to effective support at all times, as noted by almost 90% of reviews.
  • Functionality: Athena provides medical practices with all of the functionality that they need, as noted by slightly more than 75% of reviews.
  • User Interface: The user interface is intuitive and easy to use, as noted by 75% of reviews.
  • System Downtime: Of the users who discussed the solution’s accessibility, 60% noted that they had not experienced any significant system downtime and felt that they were always able to access functionalities when they wanted to.

Cons

  • Claims: While the claims scrubbing feature was praised by users, nearly 70% of reviewers felt that this feature noted that the language used for claims is difficult to interpret, clearing claims can be challenging and users felt that they did not receive satisfactory support when they reached out for help in regards to this feature.
  • Cost: Though only mentioned by approximately 10% of reviewers, the high price of the system was a detriment of the platform, as reported by 80% of users who discuss price in their review.
  • Accuracy: Some reviewers noted that they had difficulty entering or searching for their data within the platform as well as found inconsistencies within their records, as reported by 60% of users who mentioned Athena’s accuracy.
  • Suggestions: Users can make suggestions about changes they’d like to see within the system on a community forum, however, nearly 70% of reviewers who mention this capability felt that the suggestions of larger companies were unfairly prioritized over the suggestions of everyone else.

Researcher's Summary:

Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.

Key Features

  • Connected Health Network: Physicians can offer better care by leveraging data and insights from over 160,000 providers and 100 million patients. Lets users exchange information with over a quarter of a million points of care, such as specialists, urgent care facilities, labs, pharmacies and more. 
  • Patient Engagement: Optimize the number of patients seen each day with appointment scheduling. Limit the number of no-shows while improving patient satisfaction with automated reminders and online patient check-in. 
  • Patient Portal: Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls. 
  • Authorization Management: Outsource researching requirements and contacting payers for medical authorizations. View authorization statuses directly from in-app clinical workflows. 
  • Care Coordination: Access and share data, track orders, send results and more. Keep sensitive information secure and share data in real time. 
  • Reporting: Access detailed, real-time reports based on other clinics’ activity to help establish benchmarks, recognize patterns and issue more accurate treatment and diagnosis. 
  • Population Health: Physicians can stay connected to vital patient population data with population health tools. Utilize automated outreach services and network-based knowledge from in-house analysis experts. 
  • Interoperability: Connect to more than 26,000 health plans, 12,000 lab and imaging endpoints, 95% of US pharmacies and more than 1,200 external sites. Integrate with CommonWell and Carequality, to gain access to Epic and Cerner sites, along with numerous local, state and national Health Information Exchanges. 
  • Marketplace: Extend capabilities with access to apps in a dedicated marketplace with developer support. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Patient messaging bugs. Patient inbox inaccessible without unread notifications. Auto-generated message notifications without new messages. 
  •  In-house claims management required on top of services. 
  •  Indirect and evasive support responses. 

Suite Support

The vendor offers dedicated customer success managers in addition to value-based care and quality program support at no additional cost. Support is available 24/7.

mail_outlineEmail: This information is not available.
phonePhone: This information is not available.
schoolTraining: Receive comprehensive onboarding and continuous training. Access webinars and case studies from the vendor’s website.
local_offerTickets: Submit questions by providing a name and email.

Customers

  • Valley Medical Group Software Tools
  • Rocky Hill Pediatrics Software Tools
  • One Sky Family Medicine Software Tools
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    Testimonials

    We've gotten 40 hours a week back. We repurposed those hours to higher-value work, like improving the patient experience.

    - Christopher R. Scott, MS, CMPE

    CEO at Spine Colorado, PC

    If you're considering switching to athenaOne, my advice would be to just do it.

    - Dede Arnold

    Chief Financial Officer at Tarpon Interventional Pain and Spine Care

    Medical care is so complex that one person can't do it all. But we try to do it all ourselves. With the support of athena's EHR and a team-based approach, we've been able to come together to care for our patients. I feel like I'm getting my life back.

    - Christine Normandin

    Nurse Practitioner at Valley Medical Group

    Product Case Studies

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