SYSPRO vs Prophet 21

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Our analysts compared SYSPRO vs Prophet 21 based on data from our 400+ point analysis of Distribution Software, user reviews and our own crowdsourced data from our free software selection platform.

Prophet 21 Software Tool

Product Basics

SYSPRO is a comprehensive Enterprise Resource Planning (ERP) software designed to cater to the needs of manufacturers and distributors. Tailored for small to mid-sized businesses, SYSPRO offers a robust set of features that streamline operations, enhance efficiency, and foster growth. The software stands out for its ability to provide deep insights into the supply chain, inventory management, and financial operations, making it a valuable tool for businesses looking to optimize their processes. One of the key benefits of SYSPRO is its flexibility, allowing it to adapt to the unique needs of various industries. Users often praise its user-friendly interface and the responsive customer support team. When compared to similar ERP products, SYSPRO is noted for its reliability and the comprehensive nature of its features. Pricing for SYSPRO varies based on the specific needs and scale of a business, typically involving a one-time implementation fee followed by ongoing subscription costs, making it a scalable solution for growing businesses.

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Epicor Prophet 21, powered by Microsoft Azure, is a business management system for distributors. It streamlines distribution processes and helps overcome modern distribution industry challenges. It’s designed to grow with your business without making extensive modifications and is available for SaaS or on-premise deployment.

It has numerous capabilities, such as CRM, sales order management, e-commerce, inventory management, product management and wireless warehouse management. Other functionalities include financial management, manufacturing and production management, rentals, VMI, service and maintenance, SCM, business intelligence and analytics and enterprise content management.

Pros

  • Easy to use
  • Scalable
  • Affordable
  • Cloud-based
  • Mobile app

Cons

  • Limited features
  • Not customizable
  • Poor customer support
  • Lacks integrations
  • Security concerns
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$199/User, Monthly
Free Trial is unavailable →
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Tailored to your specific needs
$200/User, Monthly
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
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Large 
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Small 
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Large 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile
BKB Bilingual
Freenome
Kens
Perrone and Sons,
WPI
Ziroca
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Pricing Strategy: Allocate pricing based on chosen modules, the number of users, deployment and the quantity and quality of available information. 
  • Analyst House Opinion: Work with an ERP that's highly acclaimed by analysts and researchers like IDC, Technology Evaluation Centers, Aberdeen Group, Mint Jutras, Ventana and more. 
  • Developer Community: Access a community of software experts who construct custom programs that integrate with this solution. 
  • Partner Network: Leverage a solution with a global network of more than 1,600 partner resources in more than 60 countries. It offers partner training possibilities, support, marketing assets and channel revenue.  
  • Composition: Store data on SYSPRO's SQL database via Microsoft since it's built on Mircosoft.NET. This program can connect with new accessories and third-party applications. 
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  • Configurability and Scalability:  The system adapts to business requirements and needs using an application programming interface (API). This flexibility allows businesses to build on specialized functionality and increase efficiency and productivity by connecting business processes with the partners, vendors and customers they need. 
  • Flexible Deployment: The user can deploy the system on-premise or in the cloud and can then change the deployment down the road as their business evolves. 
  • Forecasting Capabilities: Advanced demand forecasting predicts how much inventory is needed, contact management tracks customers’ buying patterns and customer buying trend analysis anticipates customer issues. The business analytics module provides various reports through the executive dashboard, accounts receivable dashboard and sales rep dashboard.  
  • Increase Sales: Drive sales with e-commerce capabilities and pull in repeat business by responding to buying trends and providing excellent customer service. Additionally, mobile solutions allow for more sales because a business can serve customers from anywhere. 
  • Improve Margins:  Maximize profits with inventory management, analytics and pricing optimization. The integrated wireless warehouse solution allows you to take control of warehouse tasks. 
  • Drive Employee Productivity:  Build workflows, create mobile portals and leverage learning management systems. It also provides user personalization without having to work with source code. 
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  • Order Management: Automate order-to-delivery procedures, obtain full transparency of production and carry out order processing and fulfillment with the sales order extension. 
  • Lot Traceability and Serial Tracking: Govern product tracking by tracing it from its original worksite to the final destination with complete visibility of various physical and virtual sites. Users may also trace and evaluate defects. 
  • Sales Analysis and Optimal Pricing: Sift through profitable patrons and forecast product sales trends to gauge its profits. 
  • Lean Inventory Management: Permit customizations and automatic KPI monitoring to gain balance for inventory investments and services. 
  • Product Information: Overlook extensive inventories of various goods in a single or multi-warehouse setting. Users can plan and conduct warehouse restorations and order fulfillment necessities. 
  • Inspection: Coordinate varying reviews for products with irregular chemical procedures and work with tools to document product inspection data. Depending on the findings of the data, users can receipt, scrap or revise quantities.  
  • Product Formula Changes: Leverage controls to guarantee products possess constant procedures, the correct formulas and requirements with the engineering change control, bill of materials, work-in-progress and factory accessories. 
  • Workflow and Approval: Administer merchandise design procedures and verify that new and revised products pass through relevant testing and approval standards before distribution to clients. 
  • Monitoring: Recognize approved manufacturers for raw material provisions and supplier execution effortlessly to track through queries and reports. Users will oversee and understand the raw material's quality during manufacturing. 
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  • Customer Relationship Management: It contains multiple tools designed to manage and improve customer relationships. A mobile sales system, contact management, marketing management and lead and opportunity management are all usable for daily CRM tasks. 
  • Finance and Accounting: The system comes equipped with several financial and accounting tools, including a general ledger, accounts payable and receivable, Avalara Tax Connect and XL Connect and vendor rebates. Avalara Tax Connect manages sales tax compliance, and XL Connect allows users to generate reports in Microsoft Excel. 
  • Business Analytics: The Business Analytics feature comes with an executive dashboard, accounts receivable dashboard and a sales rep dashboard. It also has a customer buying trend analysis function that predicts future customer issues. 
  • Supply Chain Management: Manage the entire supply chain with a full range of SCM capabilities. Purchase management, sourcing and procurement, inventory management, advanced material management and warehouse management features are included.  
  • Enterprise Content Management: Manage content throughout its entire lifecycle. Document imaging converts paper documents into digital files. 
  • Contact Management: The CRM module supplies users with next-generation customer contact management. It tracks customers’ buying patterns, prospect and client information while displaying key information on one screen for easy access. 
  • Service and Maintenance: The service and maintenance module comes with tools to deliver an excellent customer experience. Service order management, service dispatch, preventative maintenance and warranty capabilities streamline service and maintenance processes are all available with this system. 
  • eCommerce Website Management: Manage multiple branded websites with the Epicor Commerce Connect feature. 
  • Epicor Virtual Agent: The EVA app allows users to interact with the solution via voice or text commands. 
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Product Ranking

#6

among all
Distribution Software

#8

among all
Distribution Software

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Analyst Rating Summary

85
88
100
91
48
96
50
96
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Accounting and Financial Management
Inventory Management
Warehouse and Transportation Management
Purchase Order Management and Procurement
Sales Order Management
Inventory Management
Customer Relationship Management
E-commerce Capabilities
Reports, Dashboards and Business Intelligence
Mobile capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SYSPRO
Prophet 21
+ Add Product + Add Product
Accounting And Financial Management Customer Relationship Management E-commerce Capabilities Integrations And Extensibility Inventory Management Mobile Capabilities Purchase Order Management And Procurement Reports, Dashboards And Business Intelligence Sales Order Management Warehouse And Transportation Management 100 48 50 44 98 89 97 80 97 98 91 96 96 50 98 95 86 96 91 76 0 25 50 75 100
100%
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92%
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80%
20%
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14%
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86%
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33%
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67%
33%
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67%
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100%
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89%
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11%
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90%
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10%
82%
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18%
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94%
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6%
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69%
13%
18%

User Sentiment Summary

Great User Sentiment 269 reviews
Great User Sentiment 158 reviews
85%
of users recommend this product

SYSPRO has a 'great' User Satisfaction Rating of 85% when considering 269 user reviews from 5 recognized software review sites.

82%
of users recommend this product

Prophet 21 has a 'great' User Satisfaction Rating of 82% when considering 158 user reviews from 3 recognized software review sites.

4.6 (13)
n/a
4.2 (148)
3.9 (82)
n/a
4.4 (24)
4.2 (92)
n/a
4.5 (2)
n/a
4.5 (14)
4.3 (52)

Awards

SelectHub research analysts have evaluated SYSPRO and concluded it earns best-in-class honors for Accounting and Financial Management.

Accounting and Financial Management Award

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Synopsis of User Ratings and Reviews

Simple Interface: Nearly 64% of users said this solution's user interface is simple and easy to master.
General Performance: Of the users who discussed this program's overall performance, 48% stated it's efficient and simplifies tasks.
Configurable: Precisely 87% of users stated that this software is configurable to meet their business operations.
Effective Modules: This program is equipped with several modules to streamline production such as bill of material (BOM) management, project management, inventory tracking, reporting, quoting and more, according to 53% of users.
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Comprehensive Customization: The solution offers extensive customization, according to 84% of users. It’s versatile and can customize many fields and screens.
Usability: According to 89% of users who reviewed this pro, the solution is easy to use. Navigating the system through the function menus is intuitive.
Integration: About 100% of users who mentioned this pro said it provides advanced integration capabilities. Integration with credit card processing and sales tax software enables the business to conduct financial analysis in a hassle-free manner.
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Glitchy: According to 52% of users, this solution can be slow and have plenty of glitches.
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Limited Scalability: While Prophet 21 offers robust features, its scalability may not be sufficient for rapidly growing businesses or those with complex distribution networks.
Steep Learning Curve: The user interface and features of Prophet 21 can be complex and require significant training for users to become proficient.
Customization Challenges: While Prophet 21 offers some customization options, it may not be flexible enough for businesses with unique needs or workflows.
Limited Third-Party Integrations: Compared to other ERP solutions, Prophet 21 may have a smaller selection of pre-built integrations with popular third-party applications.
High Implementation Costs: The cost of implementing Prophet 21, including software licenses, hardware upgrades, and consulting services, can be significant for small and medium-sized businesses.
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SYSPRO is a robust manufacturing ERP that is favored by small and mid-sized companies. Its abundant amount of features include reporting, project management, BOM management, quoting, inventory management, financial tracking and more. It comes with a sleek user-friendly interface and it streamlines workflow tasks with ease. Although it's sluggish at times and experiences the occasional glitches, the majority of users find it an effective solution.

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User reviews of Epicor Prophet 21 paint a mixed picture, highlighting both its strengths and weaknesses. Many users praise its robust features and functionality, particularly for sales, purchasing, and inventory control. One user describes it as "really easy to navigate and one of the better ERP systems out there." Others appreciate its deep functionalities and flexibility, noting how it can be tailored to specific business needs. One user commented, "The strong and multiple functionalities from P21 allowed us to address all aspects in a 'deep enough' manner." However, some users also raise concerns about Prophet 21's complexity and learning curve. One user found it "impossible to work with and antiquated," while another said it takes "a minute to understand" and requires patience. This complexity can be a significant drawback for smaller businesses or those with limited IT resources. Some users also criticize its scalability, suggesting it might not be suitable for rapidly growing businesses or those with complex distribution networks. Additionally, the limited number of pre-built third-party integrations compared to other ERP solutions can hinder integration with existing business applications. This lack of seamless integration can lead to manual data entry and inefficient workflows. Despite these weaknesses, many users believe Prophet 21's strengths outweigh its weaknesses, especially for mid-sized distribution companies. They particularly value its ease of use compared to competitors like Infor M3, which one user described as "too big for the business." Furthermore, users appreciate the exceptional partnership and responsive customer service offered by Epicor, which helps overcome initial challenges with implementation and customization. Overall, user reviews suggest that Prophet 21 is a powerful and flexible ERP solution, particularly for mid-sized distributors. However, its complexity and limited scalability may pose challenges for smaller businesses or those with rapid growth plans. Considering the trade-offs and carefully evaluating your specific needs is crucial before making a decision.

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Screenshots

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