SAP S/4HANA Cloud vs Prophet 21

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Our analysts compared SAP S/4HANA Cloud vs Prophet 21 based on data from our 400+ point analysis of Distribution Software, user reviews and our own crowdsourced data from our free software selection platform.

Prophet 21 Software Tool

Product Basics

Running a growing business comes with enough challenges — managing core processes shouldn’t be one of them. That’s where SAP S/4HANA Cloud by SAP steps in, a modern cloud-based ERP solution designed to simplify tasks like finance, procurement, manufacturing and supply chain management.

It’s built for mid-sized to large enterprises, offering real-time insights and advanced analytics to keep things running smoothly. It also integrates advanced technologies such as AI and machine learning.

Top features include its user-friendly interface, customizable dashboards and industry-specific workflows. It beats traditional on-premise ERPs with faster deployment, lower maintenance and automatic updates.

Users love the flexibility and accessibility, helping them simplify daily operations. It offers various deployment options to meet different business requirements, including public cloud, private cloud, on-premise and hybrid models.

SAP S/4HANA Cloud offers a 14-day free trial at no cost that includes guided tours and sample data to help you navigate the system. Pricing depends on company size, number of users and selected modules. However, SAP S/4HANA Cloud hasn’t mentioned it directly on the website.

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Epicor Prophet 21, powered by Microsoft Azure, is a business management system for distributors. It streamlines distribution processes and helps overcome modern distribution industry challenges. It’s designed to grow with your business without making extensive modifications and is available for SaaS or on-premise deployment.

It has numerous capabilities, such as CRM, sales order management, e-commerce, inventory management, product management and wireless warehouse management. Other functionalities include financial management, manufacturing and production management, rentals, VMI, service and maintenance, SCM, business intelligence and analytics and enterprise content management.

Pros

  • Easy to use
  • Scalable
  • Affordable
  • Cloud-based
  • Mobile app

Cons

  • Limited features
  • Not customizable
  • Poor customer support
  • Lacks integrations
  • Security concerns
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$40/User, Monthly
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$200/User, Monthly
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Product Assistance

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Product Insights

  • Automate Business Processes: Use intelligent automation, AI and robotic process automation (RPA) to handle routine tasks while optimizing others. This capability reduces manual work and lets employees focus on more valuable tasks. Our analysts give it a 100 for its intelligent capabilities.
  • Reinvent Your Business Model: Implement industry-specific solutions and best practices to introduce new strategies. Create customized products and explore innovative strategies to elevate how you do business.
  • Make Data-Driven Decisions: Access real-time data, embedded analytics and digital assistants to make informed decisions quickly. Engage with visual reports and use a context-aware digital assistant for a seamless, intuitive experience. Its standout capabilities earn it a perfect 100 for reporting.
  • Adapt: Address changes with real-time analysis and flexible tools for configuration, pricing, and quotes. These features help users quickly identify and manage changes. The system also notifies users of issues and suggests solutions. Our analysts rated SAP S/4HANA Cloud as the best solution in its category for procurement.
  • Accelerate User Adoption: Access a wide range of onboarding resources through openSAP and the SAP Learning Hub. These online hubs offer various learning formats to ensure users can easily understand and adopt the new system, no matter their preferred learning style.
  • Increase Efficiency: Equip employees with automation tools and real-time data insights to improve decision-making. This strategy reduces errors, saves time and money, and boosts productivity, driving better overall business performance.
  • Improve Usability: Built with SAP Fiori, the system is responsive, intuitive and designed to be simplistic. It provides a personalized and role-based user experience that can be accessed from any device. The system also supports 85% of functional requirements out-of-the-box so you have the features you need from the get go.
  • Centralize Data: In-memory computing stores all data in one unified system, avoiding fragmented databases. This centralization enables users to analyze large volumes of data at once and quickly spot trends, making data management more efficient.
  • Boost Time to Value: Start with guided implementation, quick technical setup and an intuitive interface. This helps the team to adopt the system quickly and deliver results faster.
  • Lower Expenses: Minimize total cost of ownership (TCO) with a subscription-based model. This cuts hardware, maintenance and upgrade expenses when compared to traditional on-premise systems.
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  • Configurability and Scalability:  The system adapts to business requirements and needs using an application programming interface (API). This flexibility allows businesses to build on specialized functionality and increase efficiency and productivity by connecting business processes with the partners, vendors and customers they need. 
  • Flexible Deployment: The user can deploy the system on-premise or in the cloud and can then change the deployment down the road as their business evolves. 
  • Forecasting Capabilities: Advanced demand forecasting predicts how much inventory is needed, contact management tracks customers’ buying patterns and customer buying trend analysis anticipates customer issues. The business analytics module provides various reports through the executive dashboard, accounts receivable dashboard and sales rep dashboard.  
  • Increase Sales: Drive sales with e-commerce capabilities and pull in repeat business by responding to buying trends and providing excellent customer service. Additionally, mobile solutions allow for more sales because a business can serve customers from anywhere. 
  • Improve Margins:  Maximize profits with inventory management, analytics and pricing optimization. The integrated wireless warehouse solution allows you to take control of warehouse tasks. 
  • Drive Employee Productivity:  Build workflows, create mobile portals and leverage learning management systems. It also provides user personalization without having to work with source code. 
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  • Financial Management: The SAP S/4HANA financial and accounting management tool scored 100 in our assessment. Below are some key capabilities:
    • Run your business efficiently using built-in best practices, reporting and predictive analytics to maintain compliance and manage risks.
    • Analyze your revenue and costs in real time, allowing you to view data across various dimensions to understand profitability at any level of detail.
    • Automatically record financial transactions as they occur, ensuring reports are up-to-date while supporting multiple accounting principles for asset valuation.
    • Use KPIs to monitor and manage payables, receivables, and cash flow, giving you a real-time view of key financial metrics through a centralized dashboard.
    • Prioritize payments, track overdue invoices and identify high-risk customers to help your team manage costs more effectively and reduce the risk of bad debt.
    • Centralize tax and financial reporting, ensuring that all departments access the same consistent data, while guiding users through an interactive financial analysis process.
  • Sales Management: The SAP S/4HANA Sales module offers effective order and contract management, incentive and commission management, and support for sales teams. Its key capabilities include:
    • Manage the order-to-cash process efficiently across various revenue streams, including physical and digital goods, services, subscriptions, projects and bundles.
    • Oversee bundled orders from one place, tracking profit, cost and revenue for each order line item. Automate alerts for project changes, deadlines and expirations.
    • Equip sales reps to sell more effectively with a personalized home page, intuitive interface and quick access to tasks, applications and reports.
    • Create sales orders from unstructured data like PDF or image-based purchase orders using machine learning to extract information automatically.
    • Simplify incomplete sales order documentation with AI-powered autocomplete, which suggests missing fields based on historical data.
    • Automate invoicing by integrating billing and accounting, improving cash flow accuracy and simplifying accounts receivable, all while meeting local requirements.
  • Supply Chain Management: The SAP S/4HANA Supply Chain tool achieved an outstanding score of 100 in our assessment, surpassing Visibility ERP and Oracle Fusion Cloud. It offers users a range of capabilities, including:
    • Get real-time visibility into your supply chain with customizable dashboards. Track inventory, predict stock trends with AI and monitor deliveries instantly.
    • Automatically confirm and process customer orders, ensuring that they align with business priorities to meet customer expectations.
    • Help teams cut costs and reduce waste with easy-to-use mobile apps for packing goods more efficiently as part of the logistics process.
    • Shorten delivery times by making sure you have the right vehicles, optimized routes, and the right quantity of goods, saving both time and fuel.
  • Manufacturing Management: The SAP S/4HANA Manufacturing module is built on methods like lean control, continuous improvement and just-in-time replenishment. It can:
    • Optimize production by integrating processes smoothly, whether you're manufacturing to stock, order or custom specifications.
    • Meet customer demands by identifying and fixing capacity issues, bottlenecks or shortfalls early, using planning simulations to find the best solutions.
    • Balance supply and demand with real-time material requirements planning (MRP). The system immediately flags MRP exceptions and helps you resolve them quickly.
    • Ensure timely product delivery by tracking each container’s status with a real-time graphical Kanban board.
    • Deliver high-quality products by running quality inspections throughout the production process.
  • Procurement Management: The SAP S/4HANA Procurement module offers a scalable, value-driven and compliant process for managing operations. Its key features include:
    • Easily view and update all purchase requisitions at once. The Joule copilot simplifies how employees collaborate during procurement tasks.
    • Efficiently manage the entire procure-to-pay process, with real-time insights available at every stage.
    • Identify bottlenecks and cost-saving opportunities with a customizable dashboard that shows all key tasks. Automate workflows for purchase orders, contracts and invoices, and analyze them in detail.
    • Improve purchase contracts by setting up approval workflows. Track contract usage, plan renewals and negotiate long-term discounts with suppliers.
    • Predict delivery dates for purchase orders to improve planning and avoid production delays.
    • Make informed decisions by accessing real-time purchasing data without needing to open multiple reports.
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  • Customer Relationship Management: It contains multiple tools designed to manage and improve customer relationships. A mobile sales system, contact management, marketing management and lead and opportunity management are all usable for daily CRM tasks. 
  • Finance and Accounting: The system comes equipped with several financial and accounting tools, including a general ledger, accounts payable and receivable, Avalara Tax Connect and XL Connect and vendor rebates. Avalara Tax Connect manages sales tax compliance, and XL Connect allows users to generate reports in Microsoft Excel. 
  • Business Analytics: The Business Analytics feature comes with an executive dashboard, accounts receivable dashboard and a sales rep dashboard. It also has a customer buying trend analysis function that predicts future customer issues. 
  • Supply Chain Management: Manage the entire supply chain with a full range of SCM capabilities. Purchase management, sourcing and procurement, inventory management, advanced material management and warehouse management features are included.  
  • Enterprise Content Management: Manage content throughout its entire lifecycle. Document imaging converts paper documents into digital files. 
  • Contact Management: The CRM module supplies users with next-generation customer contact management. It tracks customers’ buying patterns, prospect and client information while displaying key information on one screen for easy access. 
  • Service and Maintenance: The service and maintenance module comes with tools to deliver an excellent customer experience. Service order management, service dispatch, preventative maintenance and warranty capabilities streamline service and maintenance processes are all available with this system. 
  • eCommerce Website Management: Manage multiple branded websites with the Epicor Commerce Connect feature. 
  • Epicor Virtual Agent: The EVA app allows users to interact with the solution via voice or text commands. 
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Product Ranking

#23

among all
Distribution Software

#8

among all
Distribution Software

Find out who the leaders are

Analyst Rating Summary

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96
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Purchase Order Management and Procurement
Accounting and Financial Management
Inventory Management
Customer Relationship Management
Reports, Dashboards and Business Intelligence
Inventory Management
Customer Relationship Management
E-commerce Capabilities
Reports, Dashboards and Business Intelligence
Mobile capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

SAP S/4HANA Cloud
Prophet 21
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Accounting And Financial Management Customer Relationship Management E-commerce Capabilities Integrations And Extensibility Inventory Management Mobile Capabilities Purchase Order Management And Procurement Reports, Dashboards And Business Intelligence Sales Order Management Warehouse And Transportation Management 99 96 60 72 99 82 100 95 95 95 91 96 96 50 98 95 86 96 91 76 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 2815 reviews
Great User Sentiment 158 reviews
87%
of users recommend this product

SAP S/4HANA Cloud has a 'great' User Satisfaction Rating of 87% when considering 2815 user reviews from 4 recognized software review sites.

82%
of users recommend this product

Prophet 21 has a 'great' User Satisfaction Rating of 82% when considering 158 user reviews from 3 recognized software review sites.

4.5 (730)
3.9 (82)
n/a
4.4 (24)
4.3 (338)
n/a
4.2 (388)
n/a
4.3 (1359)
4.3 (52)

Awards

SelectHub research analysts have evaluated SAP S/4HANA Cloud and concluded it earns best-in-class honors for Purchase Order Management and Procurement.

Purchase Order Management and Procurement Award

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Synopsis of User Ratings and Reviews

Real-Time Inventory Visibility: It optimizes stock levels and avoids stockouts with instant inventory updates, reducing carrying costs and boosting customer satisfaction.
Purchase Order Accuracy: Some users say automating purchase order generation based on real-time inventory and demand has minimized errors in procurement.
Production Planning: It refines production schedules and resource allocation with real-time data insights from connected machines and sensors, increasing efficiency and output.
Financial Reporting: Many users appreciate the ability to generate accurate and timely financial reports with automated data consolidation from all departments.
Sales Team Productivity: It gives the sales team the ability to access customer data and manage orders directly from mobile devices. This increases overall productivity and works efficiently from anywhere.
Automatic Updates: Users say that SAP manages regular updates and maintenance, ensuring up-to-date features and security patches without the need for external resources.
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Comprehensive Customization: The solution offers extensive customization, according to 84% of users. It’s versatile and can customize many fields and screens.
Usability: According to 89% of users who reviewed this pro, the solution is easy to use. Navigating the system through the function menus is intuitive.
Integration: About 100% of users who mentioned this pro said it provides advanced integration capabilities. Integration with credit card processing and sales tax software enables the business to conduct financial analysis in a hassle-free manner.
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Steep Learning Curve: It can be tough to transition from traditional ERPs to a new interface and cloud-based model. This could affect initial productivity, requiring user training to get fully up to speed.
Limited Customization: Users say the customization options are limited compared to on-premise systems. The ability to tailor the system for specific business needs is restricted.
Integration Challenges: Users find integrating with older, non-S/4HANA systems challenging. The process often requires additional tools and expertise, which can increase the complexity and overall costs.
Vendor Lock-in: Some users mention the reliance on SAP's cloud infrastructure makes it harder to switch to alternative solutions later. This dependency can reduce flexibility for future expansion.
High Subscription Costs: Some users say the cost of the software is a big barrier for small businesses since the initial implementation and ongoing subscription fees are relatively high.
Response Time: Customer support could be more responsive and efficient in addressing issues. Users mentioned that providing more thorough assistance would enhance the overall customer experience.
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Limited Scalability: While Prophet 21 offers robust features, its scalability may not be sufficient for rapidly growing businesses or those with complex distribution networks.
Steep Learning Curve: The user interface and features of Prophet 21 can be complex and require significant training for users to become proficient.
Customization Challenges: While Prophet 21 offers some customization options, it may not be flexible enough for businesses with unique needs or workflows.
Limited Third-Party Integrations: Compared to other ERP solutions, Prophet 21 may have a smaller selection of pre-built integrations with popular third-party applications.
High Implementation Costs: The cost of implementing Prophet 21, including software licenses, hardware upgrades, and consulting services, can be significant for small and medium-sized businesses.
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As a free trial user of SAP S/4HANA Cloud, I can confidently say it excels in simplifying core business processes and offers top-notch capabilities. Our analysts give a perfect 100 for their Finance, Procurement and Supply Chain Management modules.SAP S/4HANA Cloud is a robust ERP solution widely used across various industries due to its flexible, modular design and comprehensive functionality. After trying it firsthand, I was surprised by the initial setup. It was smooth and intuitive, with sample data and guided tours provided to explore all modules easily.The main menu and search bar were easy to navigate without redirects. I also liked how user-friendly the interface felt, especially for a first-time user.The finance module stood out to me. It provides a centralized dashboard where you can store and generate all sorts of reports, and it's easy to keep track of payments and overdue invoices. For someone looking to optimize manufacturing, it offers real-time visibility into operations, making it easier to meet customer demands efficiently.That said, the free trial had its limitations. I couldn’t access all features or sample data completely, which made it harder to fully explore the system’s potential.That being said, our analysts rated the Finance, Procurement, and Supply Chain Management modules a perfect 100. Many recent reviews have echoed the same sentiment, praising its real-time inventory view and automated workflows. However, others mentioned the inability to customize workflows during the trial.Users also pointed out the system’s complexity, but I personally found it easier to navigate than expected with the sample data. Still, I’m unsure how it would perform with real-time data in an actual business setting.Pricing wasn’t listed directly on the site, but compared to competitors, SAP S/4HANA costs—including implementation, licensing and training—are higher, especially for smaller organizations with tighter budgets.Overall, SAP S/4HANA Cloud is a powerful tool with advanced capabilities, though its learning curve and customization limitations may be challenging for some. For larger organizations with the budget and resources to implement it fully, it can significantly improve operations and drive growth.

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User reviews of Epicor Prophet 21 paint a mixed picture, highlighting both its strengths and weaknesses. Many users praise its robust features and functionality, particularly for sales, purchasing, and inventory control. One user describes it as "really easy to navigate and one of the better ERP systems out there." Others appreciate its deep functionalities and flexibility, noting how it can be tailored to specific business needs. One user commented, "The strong and multiple functionalities from P21 allowed us to address all aspects in a 'deep enough' manner." However, some users also raise concerns about Prophet 21's complexity and learning curve. One user found it "impossible to work with and antiquated," while another said it takes "a minute to understand" and requires patience. This complexity can be a significant drawback for smaller businesses or those with limited IT resources. Some users also criticize its scalability, suggesting it might not be suitable for rapidly growing businesses or those with complex distribution networks. Additionally, the limited number of pre-built third-party integrations compared to other ERP solutions can hinder integration with existing business applications. This lack of seamless integration can lead to manual data entry and inefficient workflows. Despite these weaknesses, many users believe Prophet 21's strengths outweigh its weaknesses, especially for mid-sized distribution companies. They particularly value its ease of use compared to competitors like Infor M3, which one user described as "too big for the business." Furthermore, users appreciate the exceptional partnership and responsive customer service offered by Epicor, which helps overcome initial challenges with implementation and customization. Overall, user reviews suggest that Prophet 21 is a powerful and flexible ERP solution, particularly for mid-sized distributors. However, its complexity and limited scalability may pose challenges for smaller businesses or those with rapid growth plans. Considering the trade-offs and carefully evaluating your specific needs is crucial before making a decision.

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Top Alternatives in Distribution Software


Acumatica Distribution

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Epicor Eclipse

ERP-One

Fishbowl Warehouse

IFS

Infor CloudSuite Distribution

Inform ERP

JD Edwards EnterpriseOne

NetSuite

Oracle Fusion Cloud

Prophet 21

Sage X3

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