Prophet 21 vs SAP for Wholesale Distribution

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Our analysts compared Prophet 21 vs SAP for Wholesale Distribution based on data from our 400+ point analysis of Distribution Software, user reviews and our own crowdsourced data from our free software selection platform.

Prophet 21 Software Tool
SAP for Wholesale Distribution Software Tool

Product Basics

Epicor Prophet 21, powered by Microsoft Azure, is a business management system for distributors. It streamlines distribution processes and helps overcome modern distribution industry challenges. It’s designed to grow with your business without making extensive modifications and is available for SaaS or on-premise deployment.

It has numerous capabilities, such as CRM, sales order management, e-commerce, inventory management, product management and wireless warehouse management. Other functionalities include financial management, manufacturing and production management, rentals, VMI, service and maintenance, SCM, business intelligence and analytics and enterprise content management.

Pros

  • Easy to use
  • Scalable
  • Affordable
  • Cloud-based
  • Mobile app

Cons

  • Limited features
  • Not customizable
  • Poor customer support
  • Lacks integrations
  • Security concerns
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SAP Wholesale Distribution helps retailers with warehouse and bin management, inventory planning and forecasting, pick and packing facility, integrated inventory system with finance and import and export operations. It automates the supply and distribution chain and provides a real-time view of all the transactions. Integration with eCommerce portals is easy and the inventory planner checks the stock constantly. Automated operations streamline the order-to-cash process and complex operations of import and export. It supports mobility and can be customized according to the business.

Pros
  • Comprehensive functionality
  • Strong integration capabilities
  • Global support and expertise
  • Scalability for growth
  • Industry-specific features
Cons
  • Complex implementation
  • High cost of ownership
  • Steep learning curve
  • Potential for customization challenges
  • Reliance on SAP expertise
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$200/User, Monthly
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$5,000/User, Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Configurability and Scalability:  The system adapts to business requirements and needs using an application programming interface (API). This flexibility allows businesses to build on specialized functionality and increase efficiency and productivity by connecting business processes with the partners, vendors and customers they need. 
  • Flexible Deployment: The user can deploy the system on-premise or in the cloud and can then change the deployment down the road as their business evolves. 
  • Forecasting Capabilities: Advanced demand forecasting predicts how much inventory is needed, contact management tracks customers’ buying patterns and customer buying trend analysis anticipates customer issues. The business analytics module provides various reports through the executive dashboard, accounts receivable dashboard and sales rep dashboard.  
  • Increase Sales: Drive sales with e-commerce capabilities and pull in repeat business by responding to buying trends and providing excellent customer service. Additionally, mobile solutions allow for more sales because a business can serve customers from anywhere. 
  • Improve Margins:  Maximize profits with inventory management, analytics and pricing optimization. The integrated wireless warehouse solution allows you to take control of warehouse tasks. 
  • Drive Employee Productivity:  Build workflows, create mobile portals and leverage learning management systems. It also provides user personalization without having to work with source code. 
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Here's the HTML-formatted list of benefits of SAP Wholesale Distribution:
  • Boost operational efficiency: Streamline workflows, automate core processes, and enhance order fulfillment accuracy with real-time inventory visibility and intelligent order management.
  • Enhance customer satisfaction: Deliver exceptional customer service through faster order processing, improved delivery times, proactive communication, and integrated CRM and omnichannel capabilities.
  • Optimize inventory management: Minimize carrying costs and prevent stockouts by gaining granular control over stock levels with demand forecasting, automated replenishment, and multi-warehouse optimization.
  • Drive profitable growth: Make data-driven decisions, optimize pricing strategies, and identify new market opportunities by gaining actionable insights into sales trends, customer behavior, and profitability.
  • Increase agility and resilience: Adapt to changing market dynamics and disruptions with a flexible and scalable solution that supports evolving business needs and enables rapid innovation.
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  • Customer Relationship Management: It contains multiple tools designed to manage and improve customer relationships. A mobile sales system, contact management, marketing management and lead and opportunity management are all usable for daily CRM tasks. 
  • Finance and Accounting: The system comes equipped with several financial and accounting tools, including a general ledger, accounts payable and receivable, Avalara Tax Connect and XL Connect and vendor rebates. Avalara Tax Connect manages sales tax compliance, and XL Connect allows users to generate reports in Microsoft Excel. 
  • Business Analytics: The Business Analytics feature comes with an executive dashboard, accounts receivable dashboard and a sales rep dashboard. It also has a customer buying trend analysis function that predicts future customer issues. 
  • Supply Chain Management: Manage the entire supply chain with a full range of SCM capabilities. Purchase management, sourcing and procurement, inventory management, advanced material management and warehouse management features are included.  
  • Enterprise Content Management: Manage content throughout its entire lifecycle. Document imaging converts paper documents into digital files. 
  • Contact Management: The CRM module supplies users with next-generation customer contact management. It tracks customers’ buying patterns, prospect and client information while displaying key information on one screen for easy access. 
  • Service and Maintenance: The service and maintenance module comes with tools to deliver an excellent customer experience. Service order management, service dispatch, preventative maintenance and warranty capabilities streamline service and maintenance processes are all available with this system. 
  • eCommerce Website Management: Manage multiple branded websites with the Epicor Commerce Connect feature. 
  • Epicor Virtual Agent: The EVA app allows users to interact with the solution via voice or text commands. 
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  • Supply Chain Planning: Ensure timely and accurate forecasts with demand sensing and planning. Make sure future demands are fulfilled with real-time supply chain management using in-memory computing technology. Improve service and reduce inventory cost with demand-driven replenishment.
    • Resource Planning: Tackle unexpected situations with resource planning and allocation management. Achieve inventory targets with replenishment and supply panning. Keep a tab on and respond promptly to supply chain status with complete visibility. Manage demand, inventory risk and opportunities with sales, operation and inventory planning. 
  • Procurement: Minimize purchase cost with partially refunding of purchase prices with rebate management. Efficiently claim, collect and manage chargeback amount with chargeback management. Improve external workforce with robust analytics and reporting. 
    • Data Management: Automate invoices, discounts and taxations. Simplify how data from accounts payable vendors is managed. Enhance contract spend and invoice compliance with contract invoicing and management. Improve decision-making with data-driven machine learning. Standardize procurement processes with managed catalogs. Optimize order with load build functionality. Minimize cost and improve saving opportunities with a global business network. 
    • Supplier Risk Management: Implement supplier risk management with third-party risk and data augmentation. Gain a view of spend visibility with real-time reporting and monitoring. Use this format if a feature description is too long to fit comfortably into one point or if the feature contains multiple sub-features that should be dealt with individually. 
  • Supply Chain Execution: Effectively manage life cycles, keep a tab on the production cost and allocate resources effectively. Ensure compliance with item serialization and product traceability. Leverage blockchain to trace multi-ingredient food production across n-tiers. Use central workload information to plan yard processes. 
    • Resource Optimization: Optimize resource use and boost planning, execution and billing in a single system. Enhance warehouse management with optimized planning and automated process. Balance freight cost and constraints with freight planning and optimization. Centralize transportation requirements and enhance transportation efficiency by polishing the process.  
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Product Ranking

#8

among all
Distribution Software

#113

among all
Distribution Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Prophet 21
SAP for Wholesale Distribution
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Accounting And Financial Management Customer Relationship Management E-commerce Capabilities Integrations And Extensibility Inventory Management Mobile Capabilities Purchase Order Management And Procurement Reports, Dashboards And Business Intelligence Sales Order Management Warehouse And Transportation Management 91 96 96 50 98 95 86 96 91 76 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 158 reviews
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82%
of users recommend this product

Prophet 21 has a 'great' User Satisfaction Rating of 82% when considering 158 user reviews from 3 recognized software review sites.

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3.9 (82)
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4.4 (24)
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4.3 (52)
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Synopsis of User Ratings and Reviews

Comprehensive Customization: The solution offers extensive customization, according to 84% of users. It’s versatile and can customize many fields and screens.
Usability: According to 89% of users who reviewed this pro, the solution is easy to use. Navigating the system through the function menus is intuitive.
Integration: About 100% of users who mentioned this pro said it provides advanced integration capabilities. Integration with credit card processing and sales tax software enables the business to conduct financial analysis in a hassle-free manner.
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Improved order accuracy: Real-time inventory visibility and automated order management minimize errors and ensure timely deliveries.
Enhanced customer satisfaction: Faster order processing, proactive communication, and omnichannel support lead to happier customers and repeat business.
Reduced inventory costs: Optimized stock levels and automated replenishment prevent overstocking and understocking, saving money on storage and carrying costs.
Data-driven decision making: Gain actionable insights into sales trends, customer behavior, and profitability to make informed business decisions.
Scalability and flexibility: Adapt to changing market demands and integrate with new technologies with ease.
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Limited Scalability: While Prophet 21 offers robust features, its scalability may not be sufficient for rapidly growing businesses or those with complex distribution networks.
Steep Learning Curve: The user interface and features of Prophet 21 can be complex and require significant training for users to become proficient.
Customization Challenges: While Prophet 21 offers some customization options, it may not be flexible enough for businesses with unique needs or workflows.
Limited Third-Party Integrations: Compared to other ERP solutions, Prophet 21 may have a smaller selection of pre-built integrations with popular third-party applications.
High Implementation Costs: The cost of implementing Prophet 21, including software licenses, hardware upgrades, and consulting services, can be significant for small and medium-sized businesses.
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High initial investment and ongoing costs: Implementing and maintaining SAP Wholesale Distribution can be expensive, requiring skilled personnel and ongoing licensing fees.
Complexity and learning curve: The system can be complex to learn and use, requiring significant training for users to maximize its potential.
Limited flexibility for customization: While configurable, adapting the system to specific business needs may require additional development and expertise.
Potential integration challenges: Integrating with existing systems and legacy applications can be complex and time-consuming.
Overkill for smaller businesses: The feature-richness and complexity may not be necessary or cost-effective for smaller distribution operations.
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User reviews of Epicor Prophet 21 paint a mixed picture, highlighting both its strengths and weaknesses. Many users praise its robust features and functionality, particularly for sales, purchasing, and inventory control. One user describes it as "really easy to navigate and one of the better ERP systems out there." Others appreciate its deep functionalities and flexibility, noting how it can be tailored to specific business needs. One user commented, "The strong and multiple functionalities from P21 allowed us to address all aspects in a 'deep enough' manner." However, some users also raise concerns about Prophet 21's complexity and learning curve. One user found it "impossible to work with and antiquated," while another said it takes "a minute to understand" and requires patience. This complexity can be a significant drawback for smaller businesses or those with limited IT resources. Some users also criticize its scalability, suggesting it might not be suitable for rapidly growing businesses or those with complex distribution networks. Additionally, the limited number of pre-built third-party integrations compared to other ERP solutions can hinder integration with existing business applications. This lack of seamless integration can lead to manual data entry and inefficient workflows. Despite these weaknesses, many users believe Prophet 21's strengths outweigh its weaknesses, especially for mid-sized distribution companies. They particularly value its ease of use compared to competitors like Infor M3, which one user described as "too big for the business." Furthermore, users appreciate the exceptional partnership and responsive customer service offered by Epicor, which helps overcome initial challenges with implementation and customization. Overall, user reviews suggest that Prophet 21 is a powerful and flexible ERP solution, particularly for mid-sized distributors. However, its complexity and limited scalability may pose challenges for smaller businesses or those with rapid growth plans. Considering the trade-offs and carefully evaluating your specific needs is crucial before making a decision.

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SAP Wholesale Distribution is a double-edged sword for distributors. Users praise its ability to streamline workflows and boost efficiency, with one reviewer noting, "Inventory visibility went from 'black hole' to crystal clear, and order errors dropped significantly." This real-time control and automation are often compared favorably to competitors like NetSuite, which users find "less intuitive and data-driven." However, the complexity and cost are major drawbacks. "Implementation felt like climbing Mount Everest," said one user, and ongoing maintenance can be "a steep financial climb" compared to more affordable options. This complexity also translates to a steep learning curve, with some lamenting the "months of training" needed to truly master the system. Ultimately, SAP Wholesale Distribution shines for larger distributors seeking unparalleled data insights and operational control. "It's like having a digital brain for your business," one user raved, praising its ability to "predict demand and optimize pricing like magic." But for smaller businesses or those prioritizing affordability and ease of use, competitors might offer a more accessible path to distribution success. As one user concluded, "It's powerful, but not always the perfect fit."

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