Epicor Eclipse vs ERP-One

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Our analysts compared Epicor Eclipse vs ERP-One based on data from our 400+ point analysis of Distribution Software, user reviews and our own crowdsourced data from our free software selection platform.

Epicor Eclipse Software Tool

Product Basics

Epicor Eclipse is an enterprise resource planning (ERP) software designed for mid-market distributors. It streamlines core operations like inventory management, order fulfillment, and warehouse logistics, providing real-time visibility and control across the supply chain. Its robust features cater to complex distribution needs, including multi-location inventory, advanced pricing rules, and kitting and assembly functionalities. Eclipse's strengths lie in its tight integration between modules, facilitating seamless data flow and eliminating manual work. Users praise its intuitive interface, customizable dashboards, and efficient reporting tools. Compared to similar ERP systems, Eclipse is lauded for its scalability, adaptability to diverse industry requirements, and proactive customer support. Pricing for Eclipse varies based on the specific modules chosen, company size, and implementation needs. It typically follows a tiered subscription model with annual or multi-year contracts. While not the most budget-friendly option, Eclipse's comprehensive functionality and potential for increased efficiency often justify the investment for distributors seeking to optimize their operations and gain a competitive edge.

Pros
  • Streamlined workflows
  • Real-time visibility
  • Scalable & adaptable
  • Good customer support
  • Reduces manual work
Cons
  • High upfront cost
  • Complex initial setup
  • Limited customization options
  • Reporting can be tricky
  • Integration costs for add-ons
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ERP-One+, by Distribution One, offers a complete, cloud-based suite for managing the various business processes of wholesalers and distributors. It provides automation of some processes, access to custom reports and insights, connectivity and flexibility for ease of communication and much more. Built with industry best practices in mind, it aims to reduce inventory, offer a competitive edge and increase efficiency and profitability. Services for consulting, installation, training, data transfer, go-live and support are available.

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$150/User, Monthly
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$25,000 One-Time
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Boost Scalability: Scale from tens to thousands of users as the business expands. Access data or manage warehouses from anywhere with multi-cloud deployment. 
  • Grow Margins: Gain more control over warehouse tasks with the integrated wireless warehouse application. Maximize profit with the product prices recommended by the strategic pricing feature. 
  • Improve Productivity: Delegate work queues and manage warehouse activities. Work remotely with mobile apps. Expedite operation and save time with centralized tasks. Allow employees to focus on the customers and enrich the consumer experience. 
  • Increase Sales: Gain repeat customers by providing competitive customer service. Drive sales with eCommerce and get more customers in and out the door with quick order entry. Close more deals by serving customers in a mobile environment. 
  • Optimize Inventory Management: Track product life cycles, tap into third-party providers for optimal pricing, calculate price points between channels and use inventory insights to align the demand and supply ratio for effective inventory management.Ensure effective inventory management by aligning the demand and supply ratio. 
  • Improve Visibility: Get real-time visibility from forecasting to order fulfillment. Promote better supply chain management with advanced demand forecasting and automated replenishment, ensuring improved visibility. 
  • Manage Warehouse Tasks: Manage warehouse tasks including stock replenishment, putting away the expired items, inventory adjustments, cycle counts and more. It empowers workers with simple tools for problem-solving, which ensures effective warehouse management. 
  • Achieve Higher Customer Satisfaction: Manage long-term contract pricing for loyal customers and create a consistent and seamless consumer experience. 
  • Make Informed Decisions: Stay up-to-date with the changing landscape and make data-driven decisions to remain competitive in the marketplace. 
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  • Efficient Business Processes: Run efficient business processes in accordance with strategy, planning and access to real-time information. Automate inventory processes and eliminate the need for hand-written orders to deliver an exceptional customer experience. 
  • Impart a Competitive Edge: Users can access current and historical information from the process workflow across multiple departments. Users can view critical information on the go and in real-time. It ensures making effective, data-driven decisions to impart a competitive edge to the business. 
  • On-Site Training: The solution experts conduct thorough on-site training for users to get accustomed to the software. It ensures the users are ready to use the solution without much effort. 
  • User-Interface: An intuitive, easy-to-navigate user interface delivers an exceptional user experience. It ensures users can drill-down critical information effortlessly, access automatically generated invoices and reminders and send them via fax or email. 
  • Custom Reporting: Review real-time data to create custom reports required for offsite strategy sessions or customer sales meetings. Users can create reports with custom mobile apps. It ensures reports are dynamic and up-to-the-mark with access to real-time information.  
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  • Customer Relationship Management: Access customer data from a mobile device, manage contacts, loyalty programs and more with an intuitive interface. 
  • Supply Chain Management:  Manage discontinued inventory and the supply chain from forecasting to fulfillment. 
  • Job Management: Handle quotes, orders, returns and progress billings. Quickly find product information using the mobile barcode reader or iBeacon. Build, manage and submit bids to the system for anywhere in the showroom.  
  • Integration: Integrate with other in-house applications, internet content, websites and third parties with API capabilities. 
  • Use System-Wide Business Management: Reduce supply chain costs, increase sales and improve customer service with in-built best practices for distribution operations. 
  • Control Warehouse Process:  Manage warehouse tasks including stock replenishment, putting away expired items, inventory adjustments, cycle counts and more. Empower workers with simple tools for problem-solving and ensure effective warehouse management. Manage activities such as picking, receiving, inventory adjustments, put-away and cycle counts. Give users the freedom to access these features anywhere, anytime. Use with Android devices. 
  • Data Analytics: Collaborate data analytics with the base modules for interactive dashboards and visual analytics. Eliminate the need for tedious and error-prone manual reporting processes with automation. 
  • Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions. 
  • Freight Audit Queue: Minimize logistical expenses by preventing overbilling and other financial problems. Optimize paths, identify opportunities, review patterns with IT and human analytics. Automate processes and simplify logical operations. 
  • Procurement Management: Create a model based on the plan and make modifications based on further analysis. Manage more resources and make them available at the right time. Reduce cost and enhance transparency and efficiency. 
  • Demand Forecasting: Improve inventory management and optimize production planning by gaining real-time data with IoT sensors.Enhance data accessibility across the supply chain and boost collaboration between departments with accurate forecasts. 
  • Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions. 
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  • Order Management: The order management feature comes with tools for sales order entry, sales analysis and item sales and contracts pricing. Sales analysis capabilities allow users to take business trends into account, and contract pricing offers a multi-bracket price book that can handle virtually any pricing situation. 
  • Financial Management: With the financial management feature, users have access to a general ledger, cash management and accounts receivable, vendor and accounts payable and invoicing and billing. The vendor and accounts payable tool aim to cultivate healthy business relationships with suppliers through a wide variety of billing options. 
  • Warehouse and Inventory: Inventory and warehouse management, inventory replenishment, wireless warehouse and kitting/assembly complete this feature, supporting single or multiple warehouses. Built on industry best practices, the system can make suggestions on how to best handle warehouse and inventory management. The wireless warehouse tool is Bluetooth-enabled and recognizes user-originated disruptions to drive employee productivity and company efficiency. 
  • Customer Relationship Management: Tools for call activity tracking, calendar management, one-touch order for quote entry and quote duplication, unlimited company contacts and freeform notes, order source tracking, prospect tracking and more are included in the CRM. It provides salespeople with a sales pipeline and the ability to contact customers and prospects easily. 
  • Purchasing: With the purchasing feature, users can access automated purchase order (PO) creation, PO audits, drop shipment, automated emails, goods tracking, barcode receiving, expediting report, backorder, vendor performance and purchase order to sales order linking. It leverages the concept of intelligent purchasing and provides robust reports to help users make the best purchasing decisions. 
  • Document Management: The document management system allows users to save any document as a PDF, and the system can email or fax any form. This tool aims to reduce paper usage and provide flexibility for customers. 
  • Analytics and Reporting: A dashboard with data analytics contains KPIs and alerts to provide insight into business health. Interactive management reporting allows users to configure reports to generate the desired view and export reports using Excel or Word.  
  • Electronic Data Interchange: EDI services enable users to share data such as invoices or purchase orders with other systems. It comes with a turnaround feature, trading partner options, advanced ship notice and user roles. 
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Product Ranking

#59

among all
Distribution Software

#18

among all
Distribution Software

Find out who the leaders are

Analyst Rating Summary

82
77
91
100
72
59
83
45
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Inventory Management
Accounting and Financial Management
Reports, Dashboards and Business Intelligence
Mobile capabilities
Purchase Order Management and Procurement
Accounting and Financial Management
Mobile capabilities
Inventory Management
Reports, Dashboards and Business Intelligence
Purchase Order Management and Procurement

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Epicor Eclipse
ERP-One
+ Add Product + Add Product
Accounting And Financial Management Customer Relationship Management E-commerce Capabilities Integrations And Extensibility Inventory Management Mobile Capabilities Purchase Order Management And Procurement Reports, Dashboards And Business Intelligence Sales Order Management Warehouse And Transportation Management 91 72 83 44 94 87 87 88 80 77 100 59 45 22 92 97 87 90 66 80 0 25 50 75 100
92%
0%
8%
100%
0%
0%
70%
0%
30%
60%
0%
40%
86%
0%
14%
0%
0%
100%
33%
0%
67%
22%
0%
78%
94%
0%
6%
94%
0%
6%
89%
0%
11%
100%
0%
0%
90%
0%
10%
90%
0%
10%
91%
0%
9%
91%
0%
9%
81%
6%
13%
69%
0%
31%
69%
0%
31%
81%
0%
19%

User Sentiment Summary

Great User Sentiment 140 reviews
Excellent User Sentiment 34 reviews
85%
of users recommend this product

Epicor Eclipse has a 'great' User Satisfaction Rating of 85% when considering 140 user reviews from 5 recognized software review sites.

91%
of users recommend this product

ERP-One has a 'excellent' User Satisfaction Rating of 91% when considering 34 user reviews from 2 recognized software review sites.

3.9 (27)
4.4 (6)
5.0 (2)
n/a
4.2 (4)
4.6 (28)
4.4 (76)
n/a
4.1 (31)
n/a

Awards

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SelectHub research analysts have evaluated ERP-One and concluded it earns best-in-class honors for Accounting and Financial Management. ERP-One stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Accounting and Financial Management Award

Synopsis of User Ratings and Reviews

Improved Inventory Visibility: Gain real-time insights into stock levels across locations for better management and reduced lead times.
Streamlined Order Management: Simplify order processing from quotes to returns with a centralized platform.
Enhanced Warehouse Efficiency: Optimize operations with barcode scanning, pick-and-pack functionality, and shipping management tools.
Actionable Insights: Make data-driven decisions with comprehensive reporting and analytics dashboards.
Seamless Integration: Eliminate data silos with integration capabilities connecting Eclipse to other enterprise systems.
Scalability and Growth: Accommodate future business expansion with a scalable platform that adapts to changing demands.
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Improved Reporting and Analytics: Users praise ERP-One for its robust reporting features, enabling them to generate detailed financial statements, track key performance indicators, and gain better insights into their business operations.
Streamlined Inventory Management: ERP-One's inventory management capabilities are highly regarded by users, who appreciate the system's ability to track stock levels, automate purchase orders, and optimize warehouse operations.
Enhanced Customer Relationship Management (CRM): Users value ERP-One's CRM functionality, which allows them to manage customer interactions, track sales leads, and provide efficient customer support.
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Implementation Complexity: Initial setup and configuration can be complex, requiring significant IT resources and expertise.
Customization Costs: Extensive customization can be expensive, especially for businesses with unique needs.
Steep Learning Curve: The platform has a steep learning curve, requiring user training and ongoing support.
Limited Reporting Flexibility: While reporting capabilities are comprehensive, some users may find them inflexible for specific needs.
Integration Challenges: Integrating with certain third-party applications can be complex and require additional development.
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Difficult to Use: Many users find the interface clunky and unintuitive, making it a challenge to navigate and complete tasks efficiently.
Limited Customization: Users often express frustration over the lack of flexibility in tailoring the system to their specific needs. They feel boxed in by the limited customization options.
Reporting Issues: Generating reports is a common pain point, with users citing slow processing times and a lack of flexibility in report customization.
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Epicor Eclipse receives mixed reviews from users, with praise for its comprehensive features and positive impact on business efficiency, but criticism for its complex implementation and steep learning curve. Many users find its real-time inventory visibility and centralized order management particularly valuable, enabling them to optimize stock levels, streamline operations, and improve customer service. One user noted, “Inventory management has become much more efficient, and we've seen a significant reduction in lead times.” Others appreciate its reporting and analytics capabilities, highlighting actionable insights for data-driven decision-making. However, some users find initial set-up and configuration demanding, requiring significant IT resources and expertise. This complexity, coupled with the platform’s steep learning curve, can lead to frustration and hinder adoption. Additionally, while customization options are available, they can be costly and time-consuming, making them less appealing for smaller businesses or those with limited budgets. When compared to similar products like NetSuite and Microsoft Dynamics 365, Epicor Eclipse often stands out for its industry-specific functionalities and focus on distribution needs. One user commented, "Compared to NetSuite, Eclipse offers a more robust warehouse management system and better support for our specific industry requirements." However, these strengths come at the cost of ease of use and implementation simplicity, making it a less attractive option for businesses seeking a more user-friendly solution. Ultimately, user experience with Epicor Eclipse depends on individual needs and priorities. Those seeking a comprehensive and industry-specific solution with strong inventory management capabilities are likely to find it valuable, despite its implementation challenges. However, businesses requiring a more user-friendly and readily deployable system may find alternatives like NetSuite or Microsoft Dynamics 365 to be a better fit.

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Is ERP-One the one to beat? User reviews from the past year suggest that while ERP-One might not be the undisputed champion, it carves out a niche for itself. Users consistently praise its intuitive interface, finding it refreshingly easy to navigate compared to the labyrinthine complexities of SAP or Oracle. One user even likened transitioning from SAP to ERP-One as "trading in a clunky tank for a nimble sports car." This ease of use makes it particularly appealing to smaller businesses with limited IT resources. However, ERP-One's simplicity comes at a cost. Users report that its reporting functionalities, while adequate for day-to-day operations, lack the depth and customization options of its more robust counterparts. This makes it less suitable for larger enterprises with complex reporting needs. Additionally, some users have expressed concerns about the limited integrations offered by ERP-One, particularly in areas like e-commerce and advanced analytics. For businesses heavily reliant on these functionalities, ERP-One might feel somewhat restrictive. In essence, ERP-One emerges as a solid choice for smaller businesses prioritizing user-friendliness over advanced functionalities. Its intuitive design and streamlined workflows can significantly boost operational efficiency for those who don't require the bells and whistles of enterprise-grade solutions.

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