Categories   >   Truck Dispatch Software
Last Reviewed: November 12th, 2024

Best Truck Dispatch Software Of 2024

What is Truck Dispatch Software?

Truck Dispatch Software (TDS) is an operational superhero for freight and transportation companies. This robust software is specifically designed to streamline dispatch operations, reduce manual errors, and improve productivity. By tackling challenges like manual scheduling, route inefficiencies, and lack of real-time visibility, TDS elevates operational efficiency and customer satisfaction to an all-new level. Core functionalities typically include dispatch and scheduling, route optimization, vehicle tracking, and billing and invoicing. As technology advances, one can anticipate AI-based predictive analytics and smarter IoT integrations in the burgeoning TDS feature set. Freight transportation and logistics industries are the prime beneficiaries. However, the software's optimal performance relies on accurate data input and appropriate user training. Despite such potential obstacles, TDS offers undeniable benefits by accelerating operational efficiency, improving customer satisfaction and bolstering revenue growth, positioning it as an indomitable force in the freight industry.

What Are The Key Benefits of Truck Dispatch Software?

  • Boosts operational efficiency
  • Enhances customer satisfaction
  • Reduces manual errors
  • Optimizes dispatch operations
  • Streamlines route planning
  • Enables real-time tracking
  • Promotes cost savings
  • Improves billing accuracy
  • Facilitates regulatory compliance
  • Drives revenue growth
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Overall

Based on the latest available data collected by SelectHub for 49 solutions, we determined the following solutions are the best Truck Dispatch Software overall:

Samsara
Samsara
Start Price
$27
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Samsara

Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns.

Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

Pros & Cons

  • Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
  • Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
  • Installation: The initial setup is quick and easy, according to all reviews on software installation.
  • Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
  • Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.

Key Features

  • Dash Cams: Captures HD videos with the infrared LED night vision feature. Receive in-cab alerts for distracted driving, tailgating, rolling stops and harsh driving behavior, including crashes, rough turns, acceleration and harsh braking. Execute virtual on-the-road driver training using live video footage. Allows object detection and real-time scene analysis. 
  • Site View: Secure cameras connected with the cloud offer end-to-end visibility into onsite operations. Perform intelligent searches in real time. Notifies for unusual behavior and triggers motion and people alerts. 
  • Vehicle Telematics: Access geofencing and route tracking capabilities with advanced fleet and fuel diagnosis. Automates preventative maintenance and dispatch workflows. 
  • Electric Vehicle: Evaluate EV suitability through fleet electrification reports. Track and monitor plug-in hybrid and electric vehicles and get low battery alerts. Provides visibility into charge status, battery charge and fleet’s state-of-charge. 
  • Compliance and ELD: View HOS, duty status records, sensor data and DVIRs and capture and save documents. In-built WiFi hotspots allow cell reception in rural areas. Review and edit driver e-logs on the user dashboard in a few clicks. 
  • Documents and Messaging: Drivers can add and upload notes, capture proof of delivery, electronic signatures and other dispatch details using tablets or smartphones. Access documents and notes to analyze overage claims, damages, shortages and missed deliveries. 
  • Equipment Monitoring: Supports real-time equipment and asset monitoring with KPI dashboards and insights into oilfields and water and wastewater treatment plants. Control and manage valve positions, pump status and setpoints. 
  • Trailer Tracking: Track pinpointed locations of basic, dry van and specialty trailers. Monitor sensitive dispatch items using humidity, temperature, door and cargo sensors and control settings using phones or tablets. 
  • Condition Monitoring: Unified equipment health dashboard provides in-depth insights into crucial equipment across remote locations and plants on a single screen. View machine history and track vibration, power consumption and temperature. 
  • Advanced Alerting: Receive instant voice, SMS and email alerts for machine faults and issues. Access equipment alerts and activity history. 
Geotab
Geotab
Start Price
$10
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Geotab

Geotab is a comprehensive solution that serves businesses of all sizes. According to user reviews, it provides customizable reports to facilitate planning and decision-making. Challenging navigation and slow technical assistance are some downsides of the product. The map feature appears clunky to users. It also lags, especially in weak network signals. The mobile app and tracking abilities are some noteworthy pros of the software.

Pros & Cons

  • Reporting: All reviews on this pro indicate that it offers robust reporting tools with customizable and informative reports that promote better decision making.
  • Tracking Capabilities: According to 100% of users who reviewed this pro, it offers several helpful features for tracking fuel consumption, location and vehicle maintenance schedules.
  • Mobile App: Most users who mentioned this pro said that the mobile app is helpful for accessing information, driver tracking and organizing vehicles.
  • Challenging Navigation: The software can be challenging to navigate, especially during the initial learning phase, according to 85% of users.
  • Customer Support: According to more than 80% of users who reviewed this con, their customer support is slow to respond to calls and chat.
  • Map: About 100% of users who mentioned this con said that the map feature is clunky and hard-to-understand.
  • Lags: Approximately 75% of users said that the software lags sometimes and requires strong internet connectivity to function well.

Key Features

  • Driver Tracking: Offers driver management solutions, including Go Talk in-vehicle driver feedback, safety scorecard and driver ID, ELD, a compliance dashboard, ID and fatigue monitoring and seat belt and speeding violation reports. 
  • Fleet Reporting: Includes advanced reporting capabilities such as driver safety scorecards, speed profile, trips history, advanced risk management, log data and collision custom reports. 
  • Routing and Dispatch: Plan dispatch routes, create vehicle waypoints and stops for pickups and deliveries, and add alerts and monitoring zones with integrated route planning and real-time dispatch. 
  • Asset Tracking: Delivers GPS-enabled real-time asset tracking capabilities, optimizes asset and fleet management and remotely monitors equipment condition. 
  • Fuel Management: Offers real-time audio feedback and buzzer alerts for unwanted driver behavior such as unnecessary idling, harsh braking and overspeeding. Promotes proactive maintenance against engine faults like defective oxygen sensors. Dashboard reports provide a comprehensive view of idling and fuel consumption, including monthly progress comparison reports. 
  • Fleet Maintenance: Prioritize asset and vehicle repairs based on critical engine and operational diagnostic issue insights. Promotes predictive vehicle engine health. Use coaching tools to minimize vehicle and asset wear and tear. Closely monitor engine fault code data to identify engine issues and avoid downtime and repair costs proactively. 
  • Fleet Benchmarking: Fleet administrators can use driving patterns to evaluate and optimize operations. Obtain benchmark recommendations, discover new efficiencies, gaps and saving opportunities and manage driver coaching. 
  • Driver Safety Reporting: Assess safety reports for understanding overall safety score and driver behavior trends. Offers in-depth information on critical fleet metrics such as seat belt usage, backing up and more. Notifies fleet managers through text messages or emails about possible collisions or rule violations and sends advanced collision avoidance prompts. 
  • Driver Coaching: Track and avoid risky driver behavior in real time. Identify drivers who require training. Driver scorecard reports act as a base for gamification programs to recognize and encourage best-performing drivers. 
  • ELD Compliance: Streamlines DVIR inspection workflows, HOS and Driver identification and messaging. Maintains reminder logs for driver punch-in and out and real-time alerts for low HOS. Ensures IFTA compliance. 
  • EV Assessment: Offers EV suitability assessment through considerations like financial analysis to determine cost-savings potential, range assurance to assess performance in extreme weather conditions and environmental benefit evaluation. 
  • Electric Vehicle Fleets: Supports extensive EV model sets and provides custom reports such as fuel and energy usage, EV charging, charge assurance and map to optimize electric fleet performance. 
Omnitracs
Omnitracs
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Key Features

  • Edge Computing: In edge computing, data is processed at the network's periphery (edge), as close to the source as possible, making it more accurate and precise. Use edge computing and AI to process data and take action quickly. 
  • SmartDrive: Get unprecedented driving performance insights and check if fuel is getting wasted or a driver is driving rashly. Leverage video analysis, predictive analytics and personalized performance programs to prevent collisions and monitor driver behavior. 
  • Route Planning and Optimization: Experiment with new dispatch and routing methodologies and create effective routing plans ensuring safety and speed. Handle complex routes and procure satellite, hybrid and street map views of vehicles. Streamline ongoing and prepare future orders. Accommodate manual orders with a suggest-route algorithm. Calculate the cost for each route plan and avoid paying extra charges. 
  • Converged Data: Compile and store data and devices, giving the team members and customers one place to share information, ensuring safety. Optimize, schedule and execute from a single point. 
  • Omnitracs Drive: Access updated driver workflows and route events to manage trips, send arrival and departure information, and improve driver to back-office communication for better visibility. Share data between on-road devices and back-office. Create, modify and send location-based, contextual workflows categorized by specific stops, locations and customer requirements. 
  • SmartIQ: Reduce costs and increase profit margins by closely monitoring driver performance, optimizing fuel economy. Decrease idling expenses and gain better visibility into fleet operations. 
  • Omnitracs Insight: Access historical records and current views of business performance and enhance logistics by turning raw transportation data into actionable insights. 
  • Predictive Analysis: Enhance predictions via probability-based analytics and identify patterns from telematics data to identify drivers, mitigate future accidents and control costs. 
  • SmartDrive SmartSense: Avoid collisions by understanding root causes using innovative machine learning and identifying risks using purpose-built sensors. Deliver alerts in real time, and avoid short following, distracted driving, unsafe lane departures, speeding in inclement weather and sitting duck driving. 
  • Strategic Planner: Analyze historical records of routes and resource data and modify route plans to optimize sales, service and distribution operations keeping customer requirements in mind. Determine ideal warehouse and distribution center locations and create daily service schedules. 
  • Omnitracs Dispatch: Ensure that the drivers follow the same routes as planned. Track vehicle location and activity using GPS-enabled monitoring, automatically create route plans or add stops manually. Receive real-time updates and keep customers satisfied through modern, intuitive interfaces. 
  • Active Alerts: Update customers by giving them more visibility into the order lifecycle and sending customized alerts. 
Towbook
Towbook
Start Price
$49
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Towbook

Towbook is a cloud-based solution that serves towing and transportation companies with invoicing, impounds, dispatching and related functionalities. According to users who’ve tried this product, their GPS tracker provides inaccurate results occasionally. Software lags and crashes are another con witnessed by users.

Technical assistance is unanimously appreciated, along with its simple user interface. Its customizability is another worthy pro of the tool. In short, businesses looking for a comprehensive dispatch tool that’s easy to learn and offers reliable support assistance can give it a try.

Pros & Cons

  • Technical Assistance: According to all of the users who mentioned customer support, their support assistance is ready-to-assist, prompt and helpful.
  • Usability: According to 100% of users who reviewed this pro, the software is user-friendly and allows multiple user access.
  • Customization: About 90% of users who mentioned this pro said the software allows a broad scope of customization, especially for electronic dispatches.
  • Infrequent Crashes: Halts daily operations due to sudden software crashes, according to 100% of users who mentioned this aspect.
  • GPS Tracker: According to more than 80% of users who reviewed this con, the tracker updates are not always accurate.

Key Features

  • Digital Dispatch and Email Processing: Perform and manage all dispatch functions with a single dashboard in real time. Users can take and assign calls, manage vehicle inventory and track job progress with one click. 
  • GPS Tracking: Enables GPS-powered driver and vehicle tracking on the mobile app. Partnered with several GPS solutions such as U.S. Fleet Tracking, Webfleet solutions, DriverLocate and AT&T Fleet Complete. 
  • Inventory Management: Create records and manage stored vehicle inventory through the Impound manager. Ensures compliance with state letter regulations and offers integration with Auto Data Direct. 
  • App Support: Offers end-to-end device support on Android and iOS devices for easy feature access from any location at all times. 
  • Equipment Inspections: Capture driver check-ins and outs around the clock. Drivers can fill in equipment and asset inspection reports and automatically share them for managerial review. 
  • Data Capture and Management: Allows drivers to update their status, attach geocoded images with calls, use GPS coordinates to update call locations, gather customer signatures and specify payment methods. 
  • Billing and Payment Import: Submit invoices to motor clubs directly from the dashboard for quick payment processing. Turn on the payment import feature to access complete payment information and automatically update the status on receipts. 
  • Accounting Workflow: Advanced accounting tools help manage and categorize billed, paid and unpaid invoices. Generate bulk statements for accounts and share them with customers by mail or emails. 
  • Comprehensive Reporting: Offers detailed insights into company performance, including income and revenue generated within a specified time. Analyze truck and driver volume and view driver commissions on demand. Automatically tracks sales tax and generates annual reports. 
Verizon Connect
Verizon Connect
Start Price
$20
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Verizon Connect

Verizon Connect is a facility management software solution that has garnered positive feedback for its user-friendly interface, making it easy for businesses to navigate and manage their facilities efficiently. Users have also highlighted its seamless integration with other business systems, such as enterprise resource planning (ERP) and computer-aided design (CAD) software, which streamlines data flow and enhances operational efficiency. Additionally, Verizon Connect's comprehensive reporting capabilities have been praised, allowing businesses to generate tailored reports based on specific criteria, enabling data analysis and informed decision-making.

However, some users have expressed concerns about the software's cost, considering it to be relatively expensive compared to other facility management solutions available in the market. Additionally, there have been reports of limited support for certain features that some businesses may require. Despite these drawbacks, Verizon Connect remains a popular choice for businesses seeking a comprehensive facility management solution, particularly those with multiple locations or those needing to comply with industry regulations. Its ability to track assets and employees across various sites, coupled with its robust reporting features, makes it an ideal choice for businesses with complex facility management needs.

Pros & Cons

  • Real-Time Tracking: Users appreciate the ability to monitor their fleet in real-time, enhancing operational efficiency and response times for customer service.
  • Route Optimization: The software's route optimization feature is praised for reducing fuel consumption and improving delivery times, which is crucial for businesses aiming to enhance sustainability and customer satisfaction.
  • Maintenance Alerts: Facility managers find the maintenance alert system invaluable for preventing equipment breakdowns, ensuring vehicles are serviced on time, and reducing costly repairs.
  • Customizable Reports: The ability to generate customizable reports helps businesses track performance metrics effectively, aiding in decision-making processes and operational improvements.
  • User-Friendly Interface: Even users with limited technical skills find the platform easy to navigate, making the adoption process smoother for teams.
  • Comprehensive Dashboard: The dashboard provides a comprehensive overview of fleet operations, including vehicle status and driver behavior, allowing for quick assessments and adjustments.
  • Enhanced Safety Features: Features like driver behavior monitoring and speed alerts are highly valued for promoting safer driving practices and reducing the risk of accidents.
  • Scalability: Verizon Connect is suitable for businesses of all sizes, offering scalability that allows companies to expand their fleet management capabilities as they grow.
  • Customer Service: Users report challenges in getting timely and effective support from Verizon Connect's customer service team, leading to frustration and unresolved issues.
  • Technical Issues: Frequent technical problems, such as device malfunctions and software glitches, can disrupt fleet operations and hinder productivity for facility management teams.
  • Cost: Verizon Connect's pricing structure can be complex and expensive, especially for larger fleets or those requiring advanced features, making it a significant investment for facility management budgets.

Key Features

  • Fleet Tracking  
    • Trend Analytics: Use report history to analyze fleet data, support investigations, uncover trends and conclude forecasts. Ensures regular backups and replicates cloud-based data storage. 
    • Integrated Videos: Access harsh driving and accident video footage in real time. Measure event severity to classify and improve driver coaching through unbiased video clips. 
    • HOS: Install hours of service tracking to track authorized driving hours and optimize trip schedules. 
    • Smart Dispatching: Identifies and dispatches the nearest mobile technician with suitable vehicles and skills for jobs. Provides accurate ETAs to customers. Filter dispatches based on distance, tags and attributes. 
    • Asset Tracking: Monitor and handle several equipment types and fully comply with the Association of equipment management professionals (AEMP). 
    • Route History: Replay route history for accurate routes taken on specific days. Gain insights into individual driver behavior and events, including stops, overspeeding and tailgating. 
    • API Integration: Integrates with enterprise solutions, including SAP, through basic web-based APIs like SOAP and REST. 
    • Alerts: Send custom alerts to drivers for harsh braking and idling. Fleet administrators can trigger lower-limit speeding alerts on detecting active vehicle wipers during rains or severe weather conditions. 
    • Custom Maps and Satellite View: Check interactive GIS information like parcel, land grids, sewer and power lines on maps. Receive crucial insights on map locations. Provides satellite imagery with birds eye and streetside views and the latest images. 
    • Asset Search and Utilization: Find tagged groups, locations, drivers and vehicles through the search feature. Automatically updates the map in real time based on searches. Discover equipment and assets yielding better returns to optimize asset utilization. 
    • Collaboration: Offers selective third-party access to view fleet activities. Useful for collaboration during disaster responses, storm recoveries and work order confirmations. 
    • Fuel Card Tracking: Track fuel usage for individual vehicles and fleets. Identifies suspicious entries and frauds through smart algorithms. 
    • Smart Maintenance: Schedule vehicle service alerts for local dealers and in-house service departments to support preventative vehicle maintenance. 
    • Mobile App: Offers live mobile view of assets and vehicles on a map. See route history and vehicle activities, locate drivers and get driver behavior alerts. 
  • Fleet DashCams: Provides a road-facing camera with 720p HD resolution and a driver-facing camera with 120-degree in-cab view and night vision. Captures, classifies and automatically shares video footage of harsh driving. Watch video clips on desktops and mobile devices or download and save them. 
  • Field Service and Scheduling: 
    • Smart Scheduling: The drag-and-drop calendar helps schedule technician appointments using AI-powered suggestions based on location, skill set, experience and availability. 
    • Job Management: Feed and manage customer data and job information such as contact info, address and job type. 
    • Multi-technicians and Visits: Schedule jobs requiring multiple visits or technicians in a few clicks. 
    • Notifications: Notifies about unseen jobs and sends prompt alerts regarding delays. 
    • Technician Status: Access individual worker information, including jobs scheduled for the day and essential details. Get reports on job status, whether complete or in progress. 
    • Proof of Service: Field staff and technicians can capture customer signatures, photos and job notes using the mobile app on Androids, iPhones and iPads. 
    • Customer Notifications: Send service reminders, confirm appointments and share ETAs over text messages or emails. 
    • Ratings and Reviews: Customers can provide ratings and reviews for technicians and jobs. View technician and company performance based on review patterns and insights on the dashboard. 
  • Compliance Management:  
    • ELD: FMCSA-approved ELD connects with the fleet for automated logging. Commercial drivers can access mobile app support at all times. 
    • DVIR: Offers in-depth DVIR for quick and adequate vehicle inspections on the app. Stay on top of maintenance schedules and address vehicle faults with automatic data synchronization. 
    • HOS: Ensures 395.15-compliant e-logs and avoids driver time violations. Track driver fatigue levels, rest breaks and minimize accidents. 
  • Asset Tracking: Offers suitable GPS-enabled asset tracking devices with long battery life and 3G or 4G connectivity. Choose the equipment to monitor and frequency to receive tracking reports. Provides trackers with IP67 protection to survive and operate in harsh environments. 
  • Marketplace: Integrates with various software for accounting, compliance, supply chain, fuel management and vehicle maintenance, such as Trimble, Fleetio, AmeriFuel, FourKites, QuickBooks Online and Whip Around. 
Linxup
Linxup
Start Price
$14.99
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Linxup

Linxup enables businesses of all sizes and industries to manage their fleet and perform GPS tracking. It has more than 170,000 tracking devices and 45,000 clients worldwide. Several users are unsatisfied with their user support and find it expensive for the capabilities they offer. On the flip side, it has a user-friendly interface with precise driver and fleet tracking features and reporting tools. To sum up, it is a good product for users looking for a solution with a low learning curve, tracking and ELD tools.

Pros & Cons

  • Easy-to-Use: The software has a simple user interface, making it easy for new users to adapt and learn its functions, according to 95% of users who reviewed this pro.
  • Accurate Tracking Capabilities: According to 85% of users who reviewed this pro, its GPS tracking functions are on point as they enable access to all vehicle and employee locations at all times from any site.
  • Reporting: Most users who mentioned this pro said they offer detailed reporting tools with graphical insights within the product.
  • Customer Support: The system offers slow and unresponsive technical support, according to more than 95% of users.
  • Value for Money: According to all of the users who reviewed this con, the software charges higher than its competitors for similar functions.

Key Features

  • Fleet Tracking: Allows GPS-enabled real-time tracking to allocate, edit and divert vehicles matched with suitable drivers. Access tracking information and functions from the user dashboard from any location. Features include geofencing and alerts, performance reports for individual drivers, trouble codes, configurable text alerts and vehicle maintenance management. 
  • Personal Tracking: Track and coach families, especially aging parents and teenagers, to ensure driver safety and security. Monitor real-time locations and driver behavior, including rapid starts, harsh braking and overspeeding. Receive alerts for after-hour vehicle usage. 
  • Vehicle Tracking: Offers tracking tools for trucks, vans, SUVs, RVs, crossovers and sedans. Optimizes delivery schedules and provides insights into fuel consumption. Fleet administrators can monitor driver behavior, create score card-based coaching programs and anticipate delivery delays. 
  • Boat Tracking: Leverage tracking solutions for water transports of all models and sizes, including jet skis, houseboats, lifeboats, trawlers, decks, cabin cruisers, barge containers, games and tug boats. Schedule maintenance updates, monitor unauthorized boat activities and prevent thefts. 
  • Asset and Equipment Tracking: Provides real-time tracking tools for personal vehicles and farm, power, light and electronic equipment. Track rental equipment from pickup point to delivery. 
  • ELD: Eliminates log paperwork with FMCSA-certified compliance. Includes driver-specific information, check-in and check-out data, engine on-off tracking, malfunction alerts and auto-recording for driver duty changes. 
  • Fuel Tax Reporting: Automates IFTA calculations and reporting for individual vehicles and fleets. Integrated with a GPS tracker. View fuel tax due amounts and tax rates in different states. Access several reports, including toll v/s non-toll miles and fuel and mileage tax summaries. 
  • Dispatching and Time Tracking: Reports accurate time worked for each driver. Manage and dispatch jobs and monitor progress using the mobile app. Broadcast text messages or send individual SMSes to workers and drivers. 
GlobalTranz
GlobalTranz
Start Price
$20
Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked GlobalTranz

Is GlobalTranz software the key to unlocking seamless logistics, or does it leave users feeling lost at sea? User reviews paint a mixed picture. While GlobalTranz is touted for its robust logistics and supply chain management capabilities, some users report smooth sailing with responsive customer service and effective solutions for complex logistics challenges, while others have encountered rough waters, citing significant issues like lost or damaged goods, poor customer service, and difficulties resolving claims.

GlobalTranz differentiates itself through its technology-driven approach, particularly its transportation management system (TMS), which empowers clients to track performance metrics and efficiently manage freight rates. For instance, users praise the TMS for providing real-time visibility into shipment locations and automated notifications, streamlining their supply chain operations. However, the platform's Achilles' heel appears to be its customer service and claims process. Several users have reported unprofessional behavior, disorganization, and a frustratingly lengthy claims process, leaving them feeling like they are stranded without a paddle.

Overall, GlobalTranz seems best suited for businesses willing to brave the potential storms of inconsistent customer service and a cumbersome claims process in exchange for its robust logistics capabilities and user-friendly TMS. It's like embarking on a cargo ship voyage – while the destination might be promising, be prepared for a potentially bumpy ride.

Pros & Cons

  • Cost Savings: GlobalTranz has a knack for securing competitive freight rates, which translates into noticeable cost reductions for businesses grappling with shipping expenses.
  • Tech-Forward Approach: Their technology platform streamlines logistics operations, providing businesses with real-time visibility and control over their shipments.
  • Logistics Expertise: GlobalTranz boasts a team of seasoned logistics specialists who work closely with businesses to understand their unique needs and tailor solutions accordingly.
  • Inconsistent Customer Service: While some users praise GlobalTranz's customer service, others report negative experiences, such as unprofessional behavior and sluggish claim processing. This inconsistency can create uncertainty for businesses relying on dependable support.
  • Operational Hiccups: Some users have reported issues with lost or damaged goods, coupled with difficulties in resolving these issues. Additionally, there are complaints about inflated charges, which can strain client relationships and impact the bottom line.

Key Features

  • LTL Shipping: Acts as a one-stop tool for refrigerated less-than-truckload shipping needs. Access extensive national, regional and local networks of more than 34,000 carriers, compare rates and save on shipping expenses. 
  • Truckload Shipping: Includes dry van, drayage, intermodal, flatbed, temperature-controlled vehicles, oversized and heavy haul, and other facilities to support optimized shipment. 
  • Expedited Shipping: Ensure emergency shipments are delivered on time. Select among trusted and qualified expedite carriers for air and ground, including specialized services such as hazmat delivery, inside white glove pickups and more. 
  • Intermodal: Provides door-to-door shipment convenience for truckload shipping via train. Promote cargo security, fuel savings, consistency and low emissions within the supply chain. 
  • Air and Ocean: Receive assistance to choose the right carrier and shipment mode (whether air or ocean), check custom formalities, and ensure timely and safe delivery of goods. 
  • Parcel and Small Package: Perform parcel and small package deliveries door to door at competitive rates and according to specified customer guidelines and needs. 
  • Managed Transportation: Outsource a specific segment or all logistic operations to receive help with consulting and analysis, planning and execution for shipments, carrier management, audit and freight invoicing bill payment and more. 
  • Supply Chain Capabilities: Streamline supply chain operations and lower cost through a vendor network. Includes pool distribution, reverse logistics, white-glove, in-home and in-store deliveries, warehousing and other features. 
  • Project Logistics: Caters to specialized movement of heavyweight and oversize shipments. Onsite project managers survey and overlook heavy transportation and cargo insurance, including critical heavy lifting via rig and cranes, barge transportation and more. 
Azuga
Azuga
Start Price
$25
Per Vehicle, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Azuga

Azuga is a cloud-based solution that serves businesses of all sizes. It offers fleet and asset tracking, driver safety and rewards, field service management and dashcams. Faulty hardware devices and long-term contracts are downsides of the tool. Customer assistance is a significant con of the solution as per reviews. Those looking for a user-friendly interface with easy installation and effective tracking and driver management features can give it a try.

Pros & Cons

  • Driver Management: Provides helpful driver management tools, especially safety ratings and creating category thresholds within safety scores is a plus according to most users.
  • GPS & Reporting Features: According to 75% of users who reviewed this pro, their GPS tracker tracks all fleet vehicles and shares insightful reports based on multiple parameters.
  • Simple Navigation and Installation: All users who mentioned this pro said it’s quick and easy to set up and use this system.
  • Hardware Devices: More than 80% of users who mentioned this state that their hardware devices stop working and take a while to replace.
  • Customer Assistance: According to 95% of users who reviewed this con, their technical support is slow, unreliable and lacks follow-up.
  • Contract: About 74% of users who mentioned this con said that their long-term contractual obligation is a downside of the product.

Key Features

  • Fleet Tracking: Offers tracking and comprehensive reporting capabilities for equipment, vehicles and other valuable assets. Suitable for small to enterprise-level businesses. Captures and shares data about real-time locations, calls, diagnostics, ignition, vehicle stops, idling, speeding and braking. 
  • Tracker App: Fleet administrators can supervise driver behavior and vehicle details from any location using the app. Create optimized driver reward programs and perform risk assessments. 
  • Asset Tracking: Provides geofencing to access pinpointed vehicle locations at any time. Supports yard management, detects unauthorized asset or fleet usage and helps recover stolen assets. Leverage in transit alerts to know about equipment movement, entry and exit within a geofenced area, lengthy stops or route changes. 
  • Dash Cam: Provides dash cams with road-facing 155-degree and in-cab 120-degree view in 1080p HD resolution, microphones and speakers with each vehicle. Performs automatic recordings with a driver-activated button for event detection, auto video uploads and downloads and on-demand data retrieval. 
  • ELD Compliance: Includes eDVIR for paperless reporting and eLogs to comply with FMCSA 395 mandate. Receive real-time alerts about drivers reaching HOS limits and eliminate logging errors. 
  • Driver Safety: Ensures driver safety with features such as in-cab alerts, dashcam monitoring and driver-specific training programs. 
  • Field Service Management: Manage field resources with better-coordinated operations. Enables users to track worker, job and vehicle statuses and schedule service orders and dispatch agents. 
Lytx
Lytx
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request Pricing Request Demo

Why We Picked Lytx

Lytx is a comprehensive fleet management platform that leverages video telematics, AI, and machine vision to enhance safety, boost productivity, and provide actionable insights for fleets of all sizes. Users consistently highlight Lytx's effectiveness in reducing accidents and incidents, with the platform's integration with repeat events playing a crucial role in identifying issues and improving driver accountability. The ability to capture video footage for real-time driver coaching and prevention of potentially dangerous situations is a major selling point. However, some users express concerns about the software's price and limited integration with other systems.

Lytx distinguishes itself through its advanced machine vision and AI technology, capable of identifying over 60 risky driving behaviors both inside and outside the vehicle. This technology categorizes and delivers video as comprehensive insights, aiding in tracking and monitoring driver risk. Additionally, Lytx's 24/7 customer support and extensive feature set contribute to its strong reputation. While pricing transparency could be improved, the company's commitment to driver safety and collision prevention through features like real-time alerts and coaching tools is commendable.

Lytx is best suited for businesses prioritizing safety and efficiency in their fleet operations. Its data-driven approach, coupled with AI-powered insights, empowers fleet managers to proactively address risks, improve driver behavior, and optimize routes for fuel savings. Industries such as trucking, waste management, transit, government, and distribution can particularly benefit from Lytx's comprehensive suite of tools.

Pros & Cons

  • Driver Safety: Lytx's DriveCam program helps improve driver safety by identifying risky driving behaviors like speeding or cell phone use, allowing for targeted coaching and improvement. This focus on safety can lead to reduced accidents and lower insurance premiums.
  • Fuel Efficiency: The system can monitor fuel consumption patterns and identify areas for improvement, such as excessive idling or inefficient routing. Optimizing fuel usage can lead to significant cost savings for fleets.
  • Fleet Tracking: Lytx provides real-time GPS tracking, allowing fleet managers to monitor vehicle locations, optimize routes, and improve dispatching efficiency. This enhanced visibility can lead to better customer service and reduced operational costs.
  • Compliance: Lytx assists with compliance with regulations like the ELD mandate by automatically recording Hours of Service (HOS) and providing tools for managing driver logs. This can help fleets avoid costly fines and penalties.
  • Customer Support: Lytx's customer support has received negative feedback, with users reporting long wait times and unhelpful responses.
  • Camera Functionality: Issues with camera functionality, such as blurry footage or failure to capture events, have been reported by some users.
  • False Alerts: The system's AI can generate false alerts, leading to unnecessary distractions and frustration for drivers and fleet managers.

Key Features

  • Fleet Management: Identify drivers matched with the right vehicles through ID badge scanning. Access live stream videos to stay informed about vehicle locations and status in real time. Drivers can mark specific events for management to review later in case of mishappenings. Search video recordings using location and date filters. 
  • Fleet Tracking: Allows GPS-enabled real-time tracking along routes, drivers and vehicles. Access driver’s current location and videos based on the time frames, interest points or addresses from the map. Pinpoint incidents, verify services, track compliance and optimize claim responses. 
  • Fleet Dash Cams: Offers 360-degree view through high-quality video recordings, including rear, cargo, right, left, in-cab and outside view with night vision. Gain access to up to 100 hours of recorded video per device for video evidence. 
  • DOT Compliance: Ensures DOT and ELD compliance and improves CSA scores through automatic process management. Manage DVIRS and HOS. Analyze CSA and audit driver qualification data. 
  • Fleet Safety: Provides AI-powered risk detection with in-cab alerts, remote coaching, driver performance analysis and recognition tools. Includes customizable and end-to-end reporting features for detailed insights and better decision-making. 
  • Integration Network: Offers seamless integration with several tracking, scheduling, maintenance and risk management solutions such as Fleetio, Locus, ETruckbiz, Streamline, GEOTAB, Idelic and Beans. 
Nextraq
Nextraq
Start Price
$22
Per Unit, Monthly
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Why We Picked Nextraq

Nextraq is a comprehensive, cloud-based system that covers all aspects of fleet management. Its easy-to-use interface, simple navigation and useful features are some noteworthy offerings. Reporting, GPS tracking and customizability are valuable pros mentioned in user reviews. However, their customer support is lacking and needs improvement.

All in all, it’s a good solution for those looking for vehicle and asset tracking tools for commercial fleets.

Pros & Cons

  • User Friendly: More than 85% of user reviews indicate that its dashboard is intuitive and easy-to-use for most functionalities.
  • Reporting Tools: Approximately 90% of users who reviewed reporting mentioned that it provides insightful, easy-to-read and visually interactive reports.
  • GPS Tracking: The software lets fleet administrators monitor and track their vehicles and drivers from multiple locations, which is a plus according to 85% of users.
  • Customizable: Almost all users who reviewed customization suggest that the software offers several options for fleet tracking, reporting and asset maintenance.
  • Customer Support: The customer assistance team provides unhelpful and slow resolutions, according to more than 75% of users.

Key Features

  • DashCam: Provides in-vehicle cameras that capture wide-angle HD videos with night vision support. Receive real-time accident alerts with GPS location and video recordings for fleet administrators and managers. 
  • Distracted Driving: Eliminates driver distraction by declining access to emails, games, web browsers and texting apps on smartphones or tablets while driving. 
  • Driver Behavior: Increases driver awareness by informing them via beeps while aggressively cornering, hard braking and speeding. Create safety scorecards based on several parameters to accordingly coach and reward behavior. 

COMPARE THE BEST Truck Dispatch Software

Select up to 2 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Truck Dispatch Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Samsara
$27
Per Vehicle, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Samsara
Geotab
$10
Per Vehicle, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Geotab
Omnitracs
Still gathering data
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Omnitracs
Towbook
$49
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Towbook
Verizon Connect
$20
Per Vehicle, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Verizon Connect
Linxup
$14.99
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Linxup
GlobalTranz
$20
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
GlobalTranz
Azuga
$25
Per Vehicle, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Azuga
Lytx
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Lytx
Nextraq
$22
Per Unit, Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Nextraq

All Truck Dispatch Software (49 found)

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AUTOsist

by AUTOsist
AUTOsist
AUTOsist provides a simple and affordable way to manage a fleet of vehicles, equipment and other assets. It offers easy-to-use and affordable solutions to organizations. The web portal allows users to manage records from a desktop computer or any device connected to the internet. It includes fuel tracking, parts inventory, a user management trip log and auto import of old records. The mobile app can be used to manage everything from a phone. Users can manage issues, set reminders and manage documentation through the mobile app.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Momentum

by Momentum IoT
Momentum
Momentum offers tools to optimize fleet and equipment management. It provides purpose-built and flexible offerings to small businesses. Its real-time reporting and individual asset monitoring help its users stay in control of their fleet. Modules like geofencing and fuel management allow the user to manage individual assets at a granular level. The vendor offers a free demo or test gear for users to try before they buy. If any doubts persist, they can return it with no questions asked.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
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TruckMate

by Trimble Inc.
TruckMate
TruckMate is a comprehensive transportation management software (TMS) designed to streamline and optimize various logistics and transportation tasks. It is particularly well-suited for trucking companies, freight brokers, and logistics service providers, offering robust solutions for dispatch, billing, driver settlements, and fleet management. The software excels in industries such as freight transportation, logistics, and supply chain management, where efficiency and accuracy are paramount. One of the standout benefits of TruckMate is its ability to integrate seamlessly with other systems, enhancing operational efficiency and data accuracy. Its powerful features include real-time tracking, automated billing, and advanced reporting capabilities, which provide users with actionable insights and improved decision-making. Users often highlight its user-friendly interface and customizable modules, which cater to specific business needs. Compared to similar products, TruckMate is praised for its scalability and comprehensive feature set, making it a preferred choice for businesses looking to enhance their transportation operations. Pricing details are typically customized based on individual business requirements, so it is recommended to contact SelectHub for a tailored quote.
Cost Breakdown
$1,000 or more
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Axon Software

by Axon Development Corporation
Axon Software
Axon Software’s transportation management platform mainly serves North American clientele. Its offerings span transportation management, trucking, dispatch, ticketing, fleet management and accounting.It integrates in real time, meaning information changes automatically and instantly updates the following divisions with a single entry: dispatch, fleet management, billing, driver pay, fuel management and fleet maintenance.It focuses on customer satisfaction with services like professional training and dedicated customer support.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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RAM Tracking

by RAM Global Solutions
RAM Tracking
RAM Tracking offers cloud-based solutions for vehicle tracking, dash cams and fleet management within SMEs. Its phone app, RAM Assist, eliminates paperwork, automates driver behavior and stores and manages documents in real time. Its vehicle tracking module is suitable for cars, vans, trucks and fleets and improves customer service and productivity while lowering fuel costs. The dashcam recording function helps monitor drivers, check vehicle damage and support insurance claim proof. Its other capabilities include compliance and safety, reports and geofencing.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

MoveitPro

by Bergenske Enterprises
MoveitPro
A cloud-based solution, MoveitPro helps optimize warehousing and transportation operations. Its key inclusions are fleet, HR and claims management, lead manager, analytics, accounting and administration. Its additional capabilities include digital invoicing, email marketing, estimating, office calendar, reports, scheduling and messaging. Users can manage and maintain work orders and fleets effectively and perform mileage tracking, including truck mileage. It supports integration with Google Calendar, Outlook, MailChimp and Quickbooks.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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UltraShipTMS

by UltraShipTMS
UltraShipTMS
UltraShipTMS provides users with helpful services and consultations to help improve and optimize their transportation and supply chain networks. It is a single-source for shipment optimization, transportation and settlement across all transport modes. It is available as an affordable, flexible, SaaS model. It offers inclusions that re-engineer and transform supply chain mechanisms while bringing more network visibility, accountability and collaboration.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$500 - $1,000
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
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Maven Machines

by Maven Machines
Maven Machines
Maven is an all-in-one management platform that helps users increase operational efficiency, improve safety and maximize profitability. It helps solve complex operational problems across multiple industries, including LTL, Truckload, Parcel, and transportation. It provides dispatch and ELD management for efficiency and fleet safety. The users can track drivers and assets in real time and enhance safety using Maven Messaging, customizable workflows and imaging tools. Automated reports, instant ETAs and automatic plan creation help predict traffic and weather conditions to plan safe delivery routes.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Navixy

by SquareGPS
Navixy
Navixy is a global telematics company with a team of experienced developers, researchers and innovators. The vendor offers multiple services, including GPS and fleet tracking and field service. It provides several add-ons and extensions, an API and SDK for enabling creation and integration with other software as per requirements. Its fleet tracking gives users simple and effective inclusions to cut management and fuel expenses, increase productivity and avoid accidents. It offers multiple modules for effective fleet maintenance, including fuel monitoring, telemetry readings, driver behavior observation and a driver journal. It also offers several extensions for efficient management.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
Request with no obligation:
Demo Pricing

Buyer's Guide

Truck Dispatch Software Is All About Flawless Communication and Efficient Dispatching Operations 

By Mahima Baghel, Technical Writer at SelectHub

Truck Dispatch Software BG Intro

The sale and purchase of goods is an evergreen process; it never stops. After all, this constant flow of goods keeps the market alive. Goods movements occur through several avenues, including trucks. Truck dispatch software simplifies this process by taking some of the complex management workflows off your shoulders. From planning and assigning dispatch routes to delivery updates, the software can help you stay productive and efficient.

This buyer’s guide will help you select the optimal dispatch solution for your business needs. Following an intro to this software category, you’ll learn about the primary benefits, key features and functionalities of these platforms. We’ll show you how to form a comparative study based on some comparison points (such as features, deployment methods, customer service and pricing) discussed in this guide.

Executive Summary

  • Truck dispatch software helps optimize routes and job locations based on a vehicle’s capabilities, leading to longer vehicle life and reduced maintenance costs.
  • It establishes smoother operational communication with customers.
  • You can plan and create route maps while assigning jobs to drivers. If you decide to re-route, your drivers will automatically get an update.
  • Truck dispatch systems increase efficiency and improve vehicle management. You can get deeper insights into your vehicle data using reporting and analysis.
  • It offers analytical tools to analyze routes and predict risks.
What This Guide Covers:

What Is Truck Dispatch Software?

Truck dispatch software helps you manage and streamline the scheduling and dispatch of your trucks. It’s an important part of supply chain management and offers basic fleet management features such as GPS tracking, reporting and analysis, planning and scheduling, along with some advanced features like fuel management, real-time optimization and complete automation.

The software enables uninterrupted communication between your drivers and managers. They can upload important information like routes, schedules and delivery updates to a server that’s accessible to everyone from anywhere. It helps share the responsibilities of a truck dispatcher and streamline management.

Primary Benefits

Benefits of Truck Dispatch Software

Increase Efficiency

Truck dispatch software allows you to plan and schedule the shortest and safest delivery routes. With features like automated scheduling, you can decide which driver is suited for a task, what tools they need to provide the best service and which jobs and routes to assign them.

Scheduling features save your time and effort, increasing productivity. Drivers get instant notifications if there are changes or updates to the dispatch plan, making it easier to make last-minute alterations to routes and prevent errors. The solution helps keep everyone in the organization informed at all times to avoid confusion and boost efficiency.

Truck Dispatch Software Categories

Improve First-Time Delivery Rates

Dispatch software compiles all important information and makes it accessible. Variables like truck capacity, driver availability, job location, the route to that location, driver experience and delivery history are important when deciding on and assigning jobs. You can access this information and assign specific jobs to the right driver.

The software allows you to access driver records that give you visibility into their work history and familiarity with an area. Assigning similar jobs to drivers can help confusion regarding locations and routes, eventually increasing delivery speed. This way, you can reduce confusion and get more first-time deliveries.

Streamline Communications

Truck dispatch services require mandatory information exchange between several people, including drivers, managers and more. Managers need to inform drivers about their job assignments, locations, and routes. Drivers have to update their managers when they complete a job or face a problem en route.

Truck dispatch software gives you an online server to store data and exchange information, which enables smooth communications. When you post an update, everyone with access to the software receives it on their devices.

Increase Customer Satisfaction

These systems offer scheduling and routing suggestions based on successful jobs to boost delivery speed and customer satisfaction. Another important element is digital proof of delivery which is helpful for handling future disputes.

Drivers can add delivery proofs such as signatures, pictures or videos to mark a job as complete. This practice comes in handy during a pandemic for implementing no-contact deliveries for safety purposes.

Automate Route Planning

The software records different routes drivers take and uses this information to find the shortest and safest path to the destination. It considers the distance from the dispatch location to the destination while calculating the estimated delivery time and updating the customer.

It also looks at a customer’s preferred delivery time, fuel stops, traffic and the number of delivery points along the way. This information can increase productivity by scheduling several deliveries on a single route.

Key Features & Functionality

Key Features of Truck Dispatch Software

Real-Time Tracking

As a truck dispatch manager, you need to constantly keep track of your trucks. Truck dispatch software allows end-to-end tracking of all vehicles and drivers.

You can view traffic conditions to develop the best delivery routes to save time and money while avoiding extra fuel use. You can also set up automated notifications in case a driver takes long stops or practices rash driving.
Route Planning and Optimization

Truck dispatchers need to be ready to accept all sizes of deliveries. The capacity of a truck and a driver’s skills decide what job location and delivery size they can handle.

Route planning and optimization are basic features of dispatch software that plan and create optimal delivery routes. Besides safe routes, loading and unloading times also require consideration. Luckily, the software can ensure that your destination has ample room to store arriving goods.
Reporting and Analysis

Communication is key to the success of any business, and the same is true for dispatch. Reporting and analysis give you access to important information regarding the location and safety of your trucks. Automated reports can send notifications and updates when a driver completes a job or faces an issue.

Predictive analysis helps forecast the pros and cons of the decisions, plans and schedules you make. A track record of how well certain drivers and trucks perform makes it easier to assign jobs accordingly.
Dispatch Management

Dispatch management involves analyzing vehicle capacities, delivery size, job location, driver availability and experience to assign jobs.

Some dispatch software allows you to automate dispatching, reducing planning time. You can customize deliveries and update your drivers in real time in case you make any changes.
Billing and Invoicing

Complicated calculations such as fuel bills, customer payments, invoices and more can contain errors that lead to huge losses. Billing and invoicing features let you automate such calculations and prevent human errors.

The software uses data from digital load slips to create error-free invoices. This functionality helps avoid the lengthy process of manually entering data and creating an invoice for every delivery.
Digital Proof of Delivery

A digital proof of delivery (POD) is like an online receipt of your delivery. Since the data is visible to all dispatch team members, both you and the customer can find it on the software server. A POD comes in handy in case of customer disputes or issues.

It also helps carry out contactless delivery, which is safe for both the driver and the customer.

Software Comparison Strategy

There’s no hard and fast rule to decide which software is the best. An excellent place to start is listing out your requirements. Different platforms offer different features; however, there are some basic features that should be present in the software you choose. Route optimization and planning, customized dispatching based on priority and job location, automated scheduling and dispatching and a communication server are some of those basic features.

If you want to know more about the features of good dispatch software, consider reading our guide on the features of a successful dispatch platform.

It is also important to know if the software can integrate with other systems. Check the integration capabilities with other software such as performance management software and CRM.

If you’re still confused about what features to look for, you can refer to our transport management system requirements and features checklist to find out more.

Another way of narrowing down your options is by taking advice from people who use the software. Use your contacts in the industry and colleagues to learn more about the available options and understand why they chose the software they’re using.

Lastly, conduct your own detailed research and find which deployment method is better for your organization, on-premise or cloud-based? Once you cover all the above-mentioned comparison points, it’s easier to conclude.

Cost & Pricing Considerations

Another important deciding factor of software selection is price. Several things affect the price of a software package, like deployment methods. Cloud-based software requires a monthly subscription fee, while on-premise deployments usually need a substantially larger upfront payment. The price of cloud-based software is often affected by the number of users.

If you want to customize the software, you may pay additional fees for add-on features or additional users. Integration capabilities, upgrades, software training and the level of customer support provided by the vendor also affect the overall price.

The Most Popular Truck Dispatch Software

When looking for the best dispatch software for your business, you can get lost among the thousands of options available. There’s no single name when it comes to finding out the best software. It depends on the needs of your business and which software meets most of them at a pocket-friendly price.

SAP Supply Chain

SAP Supply Chain offers both on-premise and cloud-based dispatch software that focuses on large-scale dispatch. It incorporates AI and predictive analytics to help you plan and create safe and short routes for trucks and drivers. The inventory optimization feature helps speed up the dispatch process and increase customer satisfaction via faster, on-time deliveries.

The software also enhances communication between drivers and managers while improving visibility into important data. Advanced AI can determine estimated delivery times and keep customers informed.

SAP Supply Chain

SAP Software Dashboard.

Oracle SCM Cloud

Oracle SCM Cloud is a combo pack of applications designed to help customers streamline their dispatch processes. It offers integrations with several other systems as per requirements. The software provides mobile access to critical dispatch data so you can safely backup and access it from anywhere.

It incorporates modern technologies like AI, machine learning and blockchain to support complex dispatch operations like automated scheduling and dispatching, planning and creating a route plan, tracking trucks and drivers in real time and more.

Oracle Cloud SCM

Oracle SCM dashboard.

Epicor SCM

Epicor SCM offers a comprehensive suite to its users with a single business platform. It provides visibility and communication to facilitate smooth dispatch operations. You get a set of powerful dispatch management features, including purchase, inventory, advanced material, warehouse, order and demand management, sourcing and procurement.

Its advanced and innovative technology supports predictive analysis, route planning and cost reduction. Fuel management, driver tracking, supplier relationship management and other features like electronic requests for materials make the scheduling and dispatching process easier.

Epicor SCM

Epicor Dashboard.

 

 

Questions To Ask Yourself

Use these questions as a starting point for internal conversations:

  • Is this dispatch software flexible enough to meet your organization’s needs?
  • How many trucks and drivers do you need to manage?
  • Is this truck dispatch software scalable? Do you need it to be?
  • Do you need some specific features in the software? If yes, what are they?
  • Will you need to integrate your truck dispatch software with other systems, such as payroll management?
  • Are the providers reliable? Can you trust them with the security of your data?
  • Is on-premise or cloud-based deployment better for your organization?
  • Who will use the software consistently (managers, drivers)? How much training would they need to use the software?
  • What goals are you trying to achieve by implementing this software?

Truck Dispatch Software Key Questions To Ask

Questions To Ask Vendor

Use these questions as a starting point for conversations with vendors:

About the Software

  • How often are updates and enhancements offered, and do they occur automatically? Does this impact the software's accessibility?
  • Does the software have integration capabilities?
  • What add-on features cost extra, and how much?
  • To what extent can you automate the dispatch processes?
  • Is training provided to your team (drivers and managers) for user adoption?
  • What level of customization is available? Does it cost extra?
  • How long will implementation and onboarding take?
  • How many people can use the software at once? Can you get more people on board if the need arises? How much extra would it cost?
  • Are marketing and help desk capabilities built-in, offered as part of a larger product suite or do they require third-party integrations?
  • How intuitive is the UI — navigation, wording, feature accessibility and screen layout?

About the Provider

  • How much customer support does the vendor provide? Does it come at an extra charge?
  • Does this vendor specialize in serving small, medium or large organizations?
  • Do they offer any migration and setup services?
  • Does this company have any proof of its success in the past?
  • Can you trust the provider with the security of your data?
  • Does this vendor specialize only in truck dispatch platforms, or can you manage other vehicles too?

In Conclusion

As the need for goods and services rises, so will the need for dispatch software. Storing and remembering statistics and other important data such as the job location, fuel levels and stops along the route are all time-consuming tasks. Truck dispatch software makes it easier to manage and keep important data safe. The right solution streamlines management and increases your business’s ROI. It’s essential to research and find a solution to prevent errors and benefit your business.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Tamoghna
By Tamoghna Das
Technical Content Writer
Tamoghna Das is a Technical Content Writer at SelectHub, specializing in endpoint security, warehouse management, fleet management and eCommerce. Armed with a Master's degree in Communication (Media Practice) from the University of Hyderabad, he simplifies complex tech topics into engaging content. In his downtime, Tamoghna strums his guitar, explores podcasts on aviation and astronomy, indulges in sitcoms and enjoys quality time with friends and family.
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Mohit
Technical Research By Mohit Hariramani
Senior Analyst
Mohit has a degree and Master in Finance from Mumbai, India, his years of professional market research experience started in 2019. His expertise lies in categories such as Enterprise Resource Planning (ERP), Manufacturing, Inventory Management, Manufacturing Execution Systems (MES), Facility Management Software (FMS), POS Systems (Point of Sale) and more. Through his academic and professional background, he honed skills in attention to detail, navigating ambiguity, and analytical prowess, which uniquely equip him to manage and thrive in the dynamic landscape of these diverse categories. He's passionate about leveraging his knowledge and experience to contribute effectively to the assigned technology areas.
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Kankana
Technical Review By Kankana Kalita
Principal Analyst
A seasoned business and research analyst, Kankana Kalita specializes in ERP, CMMS, manufacturing, construction, supply chain, HRMS and CRM. Prior to joining SelectHub, she earned a Bachelor's degree in Computer Science and Engineering, an MBA in Operations and Marketing, and worked in email marketing and logistics.
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Pooja
Edited By Pooja Verma
Content Editor
Pooja Verma is a Content Editor and Senior Market Analyst at SelectHub, who writes and edits content for endpoint security, legal, CRM, fundraising software, eCommerce, and mental health software. She earned a literature degree from Miranda House, DU and also holds Master’s in Journalism from Symbiosis Institute of Media and Communication in India. In her free time, you can spot her reading a book or binge-watching the latest web series and movies.
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