Categories   >   Long Term Care Software
Last Reviewed: November 27th, 2024

Best Long Term Care Software Of 2024

What is Long Term Care Software?

Long-term care software is the digital backbone of facilities serving individuals requiring extended support, like nursing homes and assisted living communities. Its purpose is to streamline operations, optimize resident care, and ensure regulatory compliance. This translates into solving problems like disorganized paperwork, inefficient communication, and inconsistent care delivery. Benefits abound: improved resident outcomes through accurate records and timely interventions, enhanced staff productivity through automation and task management, and boosted financial performance via streamlined billing and reimbursement. Key functionalities include electronic health records, care planning tools, medication management systems, and resident engagement platforms. Emerging features leverage AI for fall prediction and personalized care recommendations. Healthcare providers, from nurses and administrators to therapists and social workers, reap the benefits, along with the residents themselves and their families. While limitations like upfront costs and potential user resistance exist, the overall value proposition is clear: improved care, operational efficiency, and financial sustainability for long-term care facilities.

What Are The Key Benefits of Long Term Care Software?

  • Improved resident outcomes
  • Enhanced staff efficiency
  • Streamlined billing & reimbursement
  • Accurate & timely care delivery
  • Reduced paperwork & errors
  • Better communication & collaboration
  • Personalized care & engagement
  • Regulatory compliance & reporting
  • Data-driven insights & decision-making
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SelectHub Award Winners - Array

Our Research Analysts evaluated 50 solutions and determined the following solutions are the best Long Term Care Software overall:

Overall

Netsmart Award
Netsmart
Netsmart
Start Price
$500
Monthly
Analyst Rating
94
SelectHub’s Analyst Rating for Netsmart, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Netsmart

Netsmart's software suite has sparked a range of opinions among users in the healthcare industry. While some appreciate its comprehensive features and ability to streamline complex workflows, others find its interface cumbersome and point to occasional technical glitches. A notable strength lies in its robust data analytics capabilities, empowering healthcare providers to gain valuable insights into patient populations and treatment outcomes. However, the learning curve associated with mastering the software's intricacies can be steep, particularly for those transitioning from other electronic health record (EHR) systems. Netsmart distinguishes itself by catering specifically to the behavioral health sector, offering specialized tools for managing mental health records, substance abuse treatment, and intellectual and developmental disabilities services. This focus on a niche market allows for a more tailored approach compared to broader EHR solutions. Ultimately, Netsmart appears best suited for larger behavioral health organizations with the resources to invest in training and implementation. Its extensive features and data-driven approach can significantly benefit such organizations, but smaller practices may find it overwhelming or cost-prohibitive.

Pros & Cons

  • Improved Efficiency and Productivity: Netsmart's EHR streamlines workflows, automates tasks, and reduces paperwork, allowing healthcare providers to focus more on patient care and less on administrative duties. The system's user-friendly interface and intuitive design contribute to a smoother user experience, further enhancing efficiency.
  • Enhanced Patient Care and Safety: Netsmart's EHR promotes better patient care by providing healthcare professionals with easy access to comprehensive patient information, including medical history, medications, allergies, and lab results. This readily available data supports informed decision-making, reduces the risk of errors, and ultimately leads to improved patient outcomes.
  • Data-Driven Insights and Reporting: Netsmart's EHR offers robust reporting and analytics capabilities, enabling healthcare organizations to gain valuable insights into their operations, identify trends, and make data-driven decisions to improve care quality and efficiency. The system's reporting tools help track key performance indicators, monitor patient progress, and measure the effectiveness of treatment plans.
  • Usability Issues: Some users find the system's interface to be cumbersome and counterintuitive, leading to a steep learning curve and decreased efficiency.
  • Technical Problems: Users have reported experiencing frequent glitches, errors, and system crashes, which can disrupt workflows and compromise patient care.
  • Customer Support: Getting timely and effective assistance from Netsmart's customer support can be challenging, leaving users frustrated and without solutions when they encounter issues.

Key Features

  • Behavioral Health Tools: As populations become more aware of their mental and behavioral health needs, Netsmart’s fully-featured set of behavioral health products can supplement a variety of fractured systems. They come with standard features like notes, charting and coding, as well as advanced features like psychiatric care and case coordination. 
  • Psychiatric Notes: The product comes with preformatted psychiatric and behavioral health notes to better treat their clients. 
  • Case Coordination: Netsmart is built to assist behavioral health specialists — especially caseworkers. It’s got tools for tracking clients, managing budgets and storing important clinical documentation. 
  • Claims Processing: You can easily process Medicare and Medicaid bills and more. 
  • Outcome Tracking: With Netsmart, you can track key outcomes as they relate to patient health, scheduling and billing. This gives you a high-level overview of your practice. 
  • Easily Shareable Data: You can easily transfer customer data from medical charts to behavioral health software and beyond. 
MatrixCare Award
MatrixCare
MatrixCare
Start Price
$35
Monthly
Analyst Rating
93
SelectHub’s Analyst Rating for MatrixCare, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked MatrixCare

MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.

It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.

Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

Pros & Cons

  • Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.
  • Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.
  • Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.
  • Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.
  • Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.

Key Features

  • Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
  • Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
  • EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
  • Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
  • Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
  • Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
  • Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.
EpicCare Award
EpicCare
EpicCare
Start Price
$10,000
Annually, Quote-based
Analyst Rating
93
SelectHub’s Analyst Rating for EpicCare, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked EpicCare

Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

Pros & Cons

  • Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
  • Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
  • Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
  • User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
  • Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
  • Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
  • System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.

Key Features

  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.

Pricing

License/Subscription Cost
  • User-based monthly subscription - per user, per month, plus upfront cost or license fee for software ownership
  • Extra fees and costs for additional features and modules
Maintenance Cost
  • Maintenance cost not included in license fee
  • Users must sign an annual maintenance contract
  • 24/7 system monitoring at no additional charge
Installation/Implementation Cost
  • One-time installation fee
  • Epic’s implementation team helps to meet goals in the proper time frame and budget
Customization Cost
  • Cost of customization will vary depending on the functional requirements and modules added
Data Migration Cost/Change Management/Upfront Switching Cost
  • This cost is determined by the amount of ambulatory data consolidated, such as demographics, immunizations, allergies and medications
  • The complexity of data, clinical rules, workflows and more will also dictate the cost of converting data
Recurring/Renewal Costs
  • Cost is included in the recurring monthly subscription fees, based on the number of users, add-on costs and data migration services selected
PointClickCare
PointClickCare
Analyst Rating
87
SelectHub’s Analyst Rating for PointClickCare, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
Cloud On-Premise
Platform
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Why We Picked PointClickCare

PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.

A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

Pros & Cons

  • Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
  • Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
  • Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
  • Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
  • Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
  • Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.

Key Features

  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
Caremerge
Caremerge
Analyst Rating
82
SelectHub’s Analyst Rating for Caremerge, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
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Platform
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Why We Picked Caremerge

Caremerge has established itself as a prominent player in the long-term care software market, offering a comprehensive suite of tools designed to streamline operations and enhance resident care. User feedback from the past year highlights both the strengths and weaknesses of the platform, providing valuable insights for potential adopters.

Caremerge is often praised for its user-friendly interface and intuitive design, making it accessible to staff members with varying levels of technical expertise. The platform's robust communication features, including secure messaging and video conferencing, facilitate seamless collaboration among care teams, residents, and families. Additionally, Caremerge's care planning and medication management modules are commended for their ability to improve accuracy and efficiency in care delivery. However, some users have noted that the initial setup process can be time-consuming and that certain features may require additional training to fully utilize.

Compared to similar products, Caremerge differentiates itself through its strong focus on resident engagement and family involvement. The platform offers a resident portal that allows individuals to access their care plans, communicate with staff, and participate in activities. Family members can also stay connected through a dedicated portal, receiving real-time updates and engaging in care discussions. These features are particularly important in the long-term care setting, where fostering a sense of community and maintaining strong family connections are crucial for resident well-being.

Caremerge is best suited for long-term care facilities seeking a comprehensive software solution that prioritizes resident engagement, family involvement, and care team collaboration. Its user-friendly interface, robust communication tools, and focus on care coordination make it an ideal choice for organizations looking to enhance operational efficiency and improve resident outcomes.

Pros & Cons

  • Improved Communication and Collaboration: Caremerge facilitates seamless communication among staff, residents, and families, ensuring everyone is well-informed and connected. The platform offers various communication tools, such as messaging, announcements, and calendars, to keep everyone in the loop.
  • Enhanced Care Coordination: Caremerge streamlines care coordination by providing a centralized platform for care plans, assessments, and progress tracking. This feature enables caregivers to efficiently manage resident care and make data-driven decisions.
  • Increased Family Engagement: Caremerge promotes family involvement in resident care by offering a family portal where they can access information, communicate with staff, and participate in care planning. This increased engagement fosters a sense of community and support for residents.
  • Streamlined Operations: Caremerge helps long-term care facilities optimize their operations by automating tasks, reducing paperwork, and improving efficiency. The platform offers features such as electronic health records, billing management, and staff scheduling, which can save time and resources.
  • Usability Challenges: The platform's interface can be confusing and difficult to navigate for both staff and residents, especially those with limited technological experience. The complexity of the system can lead to a steep learning curve and frustration among users.
  • Technical Issues: Users have reported experiencing various technical problems, such as software glitches, system crashes, and slow loading times. These issues can disrupt workflows, hinder communication, and negatively impact the overall user experience.
  • Customer Support Concerns: Some users have expressed dissatisfaction with the responsiveness and effectiveness of Caremerge's customer support. Long wait times, unresolved issues, and a lack of clear communication can exacerbate frustrations and hinder problem resolution.

Key Features

  • Care Plan Management: Enhance patient care with electronic care plans shared with patients, families and providers.
  • Event/Activities Planning: Engage patients and entire communities by planning activities and events to maintain patient activity and satisfaction.
  • Incident Management: Restore normal service operations as quickly as possible and minimize the impact on business operations after unforeseen issues to ensure smooth customer collaboration.
  • Lead Management: Track customers details and sales details, profit graphs, call records, emails, and all necessary activities to close leads.
  • Medication History: Share entire medical histories with patients, including past doctor visits and prescribed medicines.
  • Patient & Family Engagement: Enable staff to communicate seamlessly with patients and family members.
  • Work Order Management: Simplify and control work order management through order activation, assignment and distribution.
Oracle Ambulatory EHR Award
Oracle Ambulatory EHR
Oracle Ambulatory EHR
Start Price
$5,000
Per Provider, Monthly
Analyst Rating
79
SelectHub’s Analyst Rating for Oracle Ambulatory EHR, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
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Why We Picked Oracle Ambulatory EHR

Cerner Ambulatory EHR really shines when it comes to digitizing outpatient care and making clinical workflows smoother. The software is packed with features that cater specifically to ambulatory settings like charting, digital patient intake and lab integration.

It’s particularly strong in clinical documentation, scoring top marks compared to competitors like AdvancedMD and eClinicalWorks. This means it’s well-equipped for handling tasks like scanning paper records into digital files, electronically signing documents, and tracking immunizations and diet plans. So, if you’re looking for a solution to streamline administrative tasks and reduce paperwork, the system has you covered.

The solution is also pretty flexible in terms of customization. You can adapt templates and workflows to fit your practice’s specific needs, though if you want to go all-in with customization, you might need some help from Cerner’s support team. It’s something to keep in mind, especially for clinics that don’t have a lot of IT resources.

Where the product really sets itself apart is in mobile accessibility. You can send messages, access patient data offline and even dictate notes with speech-to-text, all from your mobile device. The score for mobile features is notably higher than competitors like athenahealth, making it a solid choice for practices that need remote access.

When it comes to interoperability — basically, how well the software plays with other systems — it’s pretty advanced. It complies with major standards like HL7 and FHIR, which are essential for sharing data with other EHRs.

However, it’s not all smooth sailing. The learning curve could be steep, which isn’t uncommon for EHR systems, but it’s something to be aware of if your team isn’t tech-savvy.

Plus, you might also experience occasional performance issues like slow loading times or system glitches, which could disrupt daily operations.

In a nutshell, Cerner Ambulatory EHR is a great fit for practices looking to digitize and automate their workflows, especially those that prioritize mobile accessibility and data security. Just be prepared for a bit of a learning curve and some investment upfront to get the most out of it.

Pros & Cons

  • Enhanced Accessibility: EHRs make patient records accessible in real time, facilitating coordination across healthcare providers and enabling faster decision-making​.
  • Improved Patient Safety: Features like automated alerts for drug interactions and allergies help reduce medical errors, enhancing overall patient safety​.
  • Efficient Clinical Workflows: By automating administrative tasks such as billing, scheduling and coding, EHRs can help streamline workflows and free up time for patient care.
  • Complex Learning Curve: Some EHR systems are not intuitive, requiring significant training and time to adapt, which can initially disrupt clinical workflows​.
  • High Implementation and Maintenance Costs: The cost of setting up, maintaining and upgrading EHR systems can be prohibitive, especially for smaller practices​.
  • Performance Issues: Users frequently report slow system performance, crashes and downtimes, which can affect efficiency and patient care.

Key Features

  • Digital Patient Intake: Enable patients to complete intake forms online before their visit, reducing wait times and administrative burden. Self-service kiosks allow clients to easily check in, verify information and update any changes upon arrival.
  • Video Visits: Conduct secure, face-to-face virtual appointments with clear audio and video, fostering strong patient-provider communication. Capture video visits (with patient consent) for thorough documentation, review and continuity of care.
  • Computer-Assisted Coding: Rely on intelligent algorithms to analyze clinical notes and automatically determine accurate E&M codes to ensure proper reimbursement.
  • Patient Scheduling: Look at what the patient needs, their insurance, their preferences and the doctor's availability to find the best appointment time and location. Coordinate appointments across different clinics and departments, whether you're booking by phone or online. Automatically reach out to patients who need to schedule appointments based on their doctor's orders.
  • Finances: Check insurance and financial information beforehand, so patients don't have to repeat themselves. Give patients an idea of how much their visit will cost with estimates.
  • Patient Financial Activity: Gain a unified view of patients' clinical and financial data to understand expected reimbursements, remaining balances and overall financial performance. Track payments from both patients and health insurance payers, ensuring that all revenue is properly accounted for and no discrepancies arise.
  • Billing: Automatically identify and assign outstanding accounts receivable, reducing the time it takes to get paid for services rendered. Embedded payer rules ensure accurate billing and compliance with payer requirements, helping you maximize reimbursements and reduce claim denials.
  • Referral Management: Share referrals with any doctor or healthcare provider, even if they use a different system. See exactly where each referral is in the process, so nothing gets lost.
  • Population Health Management: Analyze patient data to find areas where they might be missing out on important care. Create care plans tailored to each patient’s needs. Figure out how much care costs and how to make it more affordable.
  • Reporting and Analytics: Send information to other data visualization tools like Tableau and SAP BusinessObjects for in-depth analysis. Generate personalized reports and dashboards to track practice performance.
Cantata Health Solutions
Cantata Health Solutions
Start Price
$350
Per Feature, Monthly
Analyst Rating
77
SelectHub’s Analyst Rating for Cantata Health Solutions, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Deployment
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Platform
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Why We Picked Cantata Health Solutions

Cantata Health Solutions, a software solution designed to manage tasks associated with Long Term Care, has received a range of feedback from users over the past year. While some users appreciate the software's comprehensive features and ability to streamline workflows, others have expressed concerns about its complexity and occasional technical issues.

Users frequently highlight the software's robust functionality as a key strength. Cantata Health Solutions offers a wide array of features, including resident care management, billing, and financial reporting, which can be helpful for facilities with diverse needs. The software's ability to automate many routine tasks is also seen as a significant advantage, as it can free up staff time and reduce the risk of errors. However, some users find the software's interface to be cumbersome and difficult to navigate, particularly for those with limited technical experience. Additionally, while Cantata Health Solutions offers a high degree of customization, this can also contribute to its complexity, making it challenging for some users to configure the software to their specific requirements.

Cantata Health Solutions stands out from its competitors due to its focus on Long Term Care. The software includes specialized features that cater to the unique needs of this sector, such as tools for managing resident assessments, care plans, and medication administration. This focus on Long Term Care can be a significant advantage for facilities that require specialized functionality. However, it also means that Cantata Health Solutions may not be the best fit for facilities that provide a broader range of healthcare services.

Overall, Cantata Health Solutions appears to be best suited for larger Long Term Care facilities with dedicated IT staff who can manage the software's complexity and provide support to users. The software's comprehensive features and automation capabilities can be highly beneficial for these facilities, but its complexity may pose challenges for smaller facilities or those with limited IT resources. It is important to note that software capabilities and user experiences can evolve over time, so it's recommended to check for the latest reviews and updates before making a decision.

Pros & Cons

  • Streamlined Resident Care: Cantata Health Solutions offers features designed to improve resident care coordination and delivery. This includes tools for care planning, medication management, and incident tracking, which can help facilities provide more efficient and effective care to their residents.
  • Simplified Financial Management: The platform provides tools for managing finances, including billing, accounts receivable, and accounts payable. This can help facilities improve their financial performance and reduce administrative burdens.
  • Enhanced Regulatory Compliance: Cantata Health Solutions helps facilities comply with state and federal regulations. The platform includes features for tracking resident assessments, care plans, and other required documentation, which can help facilities avoid penalties and maintain their licensure.
  • Usability Challenges: Cantata's software can be cumbersome and time-consuming to navigate, especially for facilities with high turnover rates. New staff members often require extensive training to become proficient, impacting efficiency.
  • Customer Support Concerns: Long wait times and difficulty reaching knowledgeable support representatives have been reported, leading to frustration and delays in resolving critical issues.
  • Integration Issues: Integrating Cantata with existing systems, such as pharmacy or billing software, can be complex and may require additional customization, potentially increasing implementation costs and timelines.
  • Reporting Limitations: Generating custom reports or extracting specific data from Cantata may require technical expertise or additional support, hindering data analysis and decision-making processes.

Key Features

  • Clinical Documentation: Create detailed files of individual patients consisting of medical treatment, medical trials or clinical test reports for doctors to offer quick diagnoses.  
  • Charting: Store complete records of patients’ clinical data such as diagnoses, medications, treatment plans, progress notes and problems. 
  • E-Prescriptions: Generate and send prescriptions quickly and efficiently to pharmacies directly, saving patients valuable time.  
  • Incident Management: Put measures and protocols in place to save data from disaster incidents. Place back up systems to keep daily backups of documentation.  
  • Dashboard: Track and monitor patients’ vitals on an interactive dashboard to make necessary changes to treatment plans if required. 
  • E-Documents: Enable quick document exchange and storage with digital records. Also, update and save details.  
  • Drug Interactions: GIve doctors access to a drug knowledge base to get information about a drug before prescribing. 
American HealthTech
American HealthTech
Analyst Rating
77
SelectHub’s Analyst Rating for American HealthTech, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked American HealthTech

American HealthTech's software, designed to manage tasks in Long Term Care facilities, has received a range of feedback from users over the past year. While some appreciate its comprehensive features and ability to streamline administrative processes, others have expressed concerns about its complexity and occasional glitches.

Users frequently highlight the software's robust functionality as a key strength. The platform offers a wide array of tools for managing resident care, billing, and staff scheduling, which can be particularly beneficial for larger facilities with complex needs. However, this extensive functionality can also be a drawback, as some users find the software's interface to be overwhelming and difficult to navigate. Additionally, while American HealthTech offers a mobile app, some users report that it lacks the full functionality of the desktop version, limiting its usefulness for staff on the go.

Despite these challenges, American HealthTech remains a popular choice in the Long Term Care software market due to its comprehensive features and ability to integrate with other healthcare systems. The software is particularly well-suited for larger facilities with dedicated IT staff who can provide support to users and troubleshoot any technical issues that may arise. For smaller facilities or those with limited IT resources, a more user-friendly and intuitive solution may be a better fit.

Pros & Cons

  • Easy to Use: American HealthTech has a user-friendly interface that is straightforward and easy to navigate, even for those who are not tech-savvy. The system is designed to be intuitive, with clear instructions and helpful prompts that guide users through the process.
  • Comprehensive Features: American HealthTech offers a wide range of features that are specifically designed to meet the needs of long-term care facilities. These features include resident care management, billing and financial management, and reporting and analytics. The system also includes tools for managing staff, scheduling, and compliance.
  • Improved Efficiency: American HealthTech can help to improve efficiency in long-term care facilities by automating many tasks that are typically done manually. This can free up staff time so that they can focus on providing quality care to residents. The system can also help to reduce errors and improve accuracy.
  • Enhanced Communication: American HealthTech can help to improve communication between staff, residents, and families. The system includes tools for sharing information, such as care plans, medication lists, and progress notes. This can help to ensure that everyone is on the same page and that residents are receiving the best possible care.
  • Limited Customization: The platform's rigidity can pose challenges for facilities with unique workflows or specialized care requirements, potentially hindering efficiency and care delivery.
  • Usability Issues: Navigating the platform's interface can be cumbersome due to its complexity, leading to a steeper learning curve for staff and potential inefficiencies in daily operations.
  • Customer Support Concerns: Some users have reported challenges in obtaining timely and effective assistance from American HealthTech's customer support, which can be crucial for addressing urgent technical issues or clarifying functionalities.

Key Features

  • Charting: Access clinical documentation, physician notes and staff notes from the comfort of your home. Quickly access charts remotely and reserve more time to make decisions.  
  • Billing & Invoicing: Automate billing processes with online invoice generation and card payments. Encourage patients to make transactions remotely and avoid queues.  
  • Claims Management: Accept, process and send claims to insurance agents and companies directly. Expedite the entire claims process with online forms.  
  • EMR & EHR: Digitize patient files to enable swift exchange between departments. Enable physicians to access medical records more quickly than before. 
  • Incident Management: Plant strategies beforehand to mitigate sudden incidents that disrupt care delivery.  
  • Patient Records Management: Record, update and store patient files in a centralized location to provide physicians and selected staff access.  
  • Medication History: Update lab reports, new prescriptions and doctors’ notes to patients’ medical files seamlessly to keep everything up to date.  
StoriiCare
StoriiCare
Start Price
$350
Monthly
Analyst Rating
76
SelectHub’s Analyst Rating for StoriiCare, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked StoriiCare

StoriiCare has carved out a niche for itself in the long-term care software market, offering a unique blend of features that cater specifically to the needs of memory care facilities and those caring for individuals with dementia. Users consistently highlight the platform's person-centered approach as a key strength, praising its ability to go beyond basic care management by fostering meaningful engagement and connection. The life story feature, for instance, allows caregivers to document residents' personal histories, preferences, and interests, creating a rich tapestry of information that can be used to personalize care plans and activities. This focus on individual well-being sets StoriiCare apart from more generic care management systems, which often prioritize administrative tasks over resident engagement.

While StoriiCare excels in fostering connection and engagement, some users note that its administrative features, such as billing and payroll, may not be as robust as those found in more comprehensive long-term care software solutions. Additionally, the platform's mobile app functionality has received mixed reviews, with some users finding it less intuitive than the web-based interface. Despite these limitations, StoriiCare's strengths in person-centered care make it an ideal choice for memory care facilities and those providing care for individuals with dementia. Its ability to facilitate meaningful interactions and preserve personal histories can significantly enhance the quality of life for residents and their families, making it a valuable tool for promoting well-being in long-term care settings.

Pros & Cons

  • Improves Quality of Life: StoriiCare helps care staff gain a deeper understanding of residents, leading to more meaningful interactions and personalized care, which ultimately enhances residents' quality of life.
  • Reduces Staff Workload: The platform streamlines administrative tasks, such as care planning and documentation, freeing up staff time to focus on direct resident care and engagement.
  • Increases Family Engagement: StoriiCare facilitates communication and connection between families and their loved ones in care, fostering a sense of involvement and reassurance.
  • Promotes Person-Centered Care: By capturing residents' life stories, preferences, and needs, StoriiCare empowers care teams to deliver individualized care that respects each resident's unique identity and values.
  • Limited Customization: StoriiCare's pre-built activity templates may not always align with the specific needs and preferences of residents in Long Term Care facilities, potentially limiting engagement and therapeutic benefits.
  • Technological Challenges: Older adults with cognitive or physical impairments may struggle to use StoriiCare independently, requiring staff assistance and potentially hindering the goal of resident empowerment.
  • Privacy Concerns: Sharing resident information on a digital platform raises privacy concerns, requiring careful consideration of data security measures and resident consent protocols.

Key Features

  • Activity Dashboard: Monitor patient vitals, heart rate and medical readings on an interactive dashboard to make quick care decisions.  
  • Appointment Management: Enable patients to book, cancel and reschedule appointments online. Help them save valuable time by skipping queues.  
  • Charting: Assist doctors to provide sound diagnoses and quick consultations with patient files consisting of key clinical and medical data.  
  • Care Plan Management: Create and modify care delivery to patients’ individual needs. Enable patients to participate in their care and make necessary decisions.  
  • Document Management: Collect, edit and save clinical and financial files according to departments and categories for smooth retrieval.  
  • Analytics: Obtain monthly analytics reports to track key data points for improving care delivery. Share analytical reports with administrative staff to make informed decisions.  
  • Clinical Care: Provide care services according to patients’ needs. Further, make appropriate changes to care delivery if needed. 
  • Incident Management: Prepare and place emergency protocols that will keep data and essentials safe and backed up in the event of a calamity.  
Eldermark Award
Eldermark
Eldermark
Analyst Rating
74
SelectHub’s Analyst Rating for Eldermark, is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
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Why We Picked Eldermark

Eldermark, a comprehensive software solution designed to streamline operations in long-term care facilities, has attracted a range of feedback from users over the past year. While opinions on its effectiveness vary, several recurring themes emerge from the reviews, shedding light on the software's strengths, weaknesses, and ideal user base.

Users frequently praise Eldermark for its robust features and comprehensive functionality, encompassing resident care, billing, and administrative tasks. The software's ability to centralize information and automate processes is seen as a significant advantage, saving time and reducing the risk of errors. Additionally, Eldermark's reporting capabilities are highly valued, providing insights into key performance indicators and facilitating data-driven decision-making. However, some users find the software's interface to be complex and challenging to navigate, particularly for those with limited technical expertise. The learning curve associated with Eldermark is often cited as a drawback, requiring substantial training and support to ensure effective implementation.

Eldermark distinguishes itself from competitors through its emphasis on compliance and regulatory adherence. The software incorporates features that assist facilities in meeting industry standards and maintaining accurate records. This focus on compliance is particularly important for long-term care providers, as they operate in a highly regulated environment. Furthermore, Eldermark's integration capabilities enable seamless connectivity with other healthcare systems, promoting interoperability and data exchange.

Considering its comprehensive features, compliance focus, and integration capabilities, Eldermark appears well-suited for larger long-term care facilities with dedicated IT resources and a need for robust reporting and analytics. Smaller facilities or those with limited technical expertise may find the software's complexity and learning curve to be significant challenges. Ultimately, the decision to implement Eldermark should be based on a thorough assessment of an organization's specific needs, resources, and technological capabilities.

Pros & Cons

  • Streamlined Resident Care: Eldermark offers tools to manage resident care plans, assessments, and service tracking, promoting efficient care delivery and regulatory compliance.
  • Enhanced Financial Management: The software facilitates billing, accounts receivable, and financial reporting, improving financial transparency and operational efficiency for long-term care facilities.
  • Improved Communication and Collaboration: Eldermark's communication features enable staff to share resident information securely, fostering collaboration and care coordination.
  • Data-Driven Insights: The platform provides reporting and analytics tools, empowering facilities to gain insights into resident care, staffing, and financial performance for informed decision-making.
  • Usability Challenges: Users report that Eldermark can be cumbersome and time-consuming to navigate, with a steep learning curve and complex workflows that hinder efficiency. The interface is often described as outdated and clunky, leading to frustration and decreased productivity for staff.
  • Technical Issues and Bugs: Frequent technical problems, such as system crashes, slow loading times, and data synchronization errors, disrupt operations and compromise data integrity. These issues can lead to billing inaccuracies, care delivery delays, and overall dissatisfaction with the system's reliability.
  • Limited Customization Options: Eldermark's rigidity in accommodating unique workflows and specific needs of individual facilities can be a significant drawback. The lack of flexibility in tailoring the system to match existing processes often necessitates adapting to the software's limitations rather than the other way around.
  • Inadequate Customer Support: Users frequently express dissatisfaction with the responsiveness and effectiveness of Eldermark's customer support. Long wait times, difficulty reaching knowledgeable representatives, and unresolved issues contribute to a sense of frustration and lack of confidence in the vendor's ability to provide timely assistance.

Key Features

  • Sales CRM: Train sales teams to focus and improve consistency in sales efforts. Amplify sales reach to get in touch with prospective clients.
  • Digital Marketing: Generate a consistent lead pipeline and reach targeted audiences in a cost-effective and measurable way.
  • Service Minder EHR: Achieve seamless exchange of information amongst departments. Achieve comprehensive reports on time.
  • Point of Care: Reduce time-consuming paperwork and confirm resident services on demand with one click.
  • Patient Monitoring: Stay updated with patient condition changes in real time.
  • Messaging: Enable residents to communicate with physicians and professional caregivers on an as-needed basis.
  • Risk Management: Detect, identify and curtail risks rapidly. Establish risk management practices to stay a step ahead of risks.
  • Billing: Save time with an automated billing system that tracks and links the POS-approved items directly in the invoice.
  • Financials: Manage cash flow and streamline payroll. Stay on top of all incoming and outgoing payments.
  • Dashboards: Catch visual representations of performance metrics in real time.

COMPARE THE BEST Long Term Care Software

Select up to 5 Products from the list below to compare

 
Product
Score
i
SelectHub’s Analyst Rating is based on data from our 400+ point analysis of Long Term Care Software, user reviews, and our own crowd-sourced data from our free software selection platform. Scores are periodically updated via ongoing selection projects and user activity within our platform.
Start Price
Free Trial
Company Size
Deployment
Platform
Logo
Netsmart
94
$500
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Netsmart
MatrixCare
93
$35
Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
MatrixCare
EpicCare
93
$10,000
Annually, Quote-based
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
EpicCare
PointClickCare
87
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
PointClickCare
Caremerge
82
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Caremerge
Oracle Ambulatory EHR
79
$5,000
Per Provider, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Oracle Ambulatory EHR
Cantata Health Solutions
77
$350
Per Feature, Monthly
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
Cantata Health Solutions
American HealthTech
77
Undisclosed
No
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
American HealthTech
StoriiCare
76
$350
Monthly
Yes
Small Medium Large
Cloud On-Premise
Mac Windows Linux Chromebook Android
StoriiCare
Eldermark
74
Undisclosed
No
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Cloud On-Premise
Mac Windows Linux Chromebook Android
Eldermark

All Long Term Care Software (50 found)

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TimeTrack

by Professional Computer Consultants
TimeTrack
TimeTrack is a promising software application that ranks 142 among all Time and Attendance Software according to our research analysts. Starting from $3.49, TimeTrack is priced affordably, offers a free trial on occasion and is most suitable for any sized company. TimeTrack can be deployed online and on-premise and is accessible from a limited number of platforms including Windows devices. Similar alternatives to TimeTrack include Timble, Zimyo and OpenHR.
Cost Breakdown
$10 or less
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Dart Chart

by DART Chart Systems
Dart Chart
Dart Chart is an up-and-coming software system that ranks 42 among all Long Term Care Software according to our research analysts. Starting from $1, Dart Chart is priced cost-effectively and is most suitable for all company sizes. Dart Chart can be deployed online and is accessible from a fewer number of platforms including Windows and Linux devices. Similar alternatives to Dart Chart include Quiltt, TimeTrack and ALIS.
Cost Breakdown
$10 or less
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Deployment
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Platform
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InTouchLink

by InTouchLink
InTouchLink
InTouchLink is a comprehensive software solution designed to streamline communication and task management within senior living communities. It offers a robust platform that integrates various functionalities such as resident engagement, family communication, and staff coordination. This software is particularly well-suited for senior living facilities, including assisted living, independent living, and memory care communities, due to its focus on enhancing the quality of life for residents and improving operational efficiency. One of the standout features of InTouchLink is its user-friendly interface, which simplifies the process of sharing important information, scheduling activities, and managing daily tasks. The platform also includes digital signage, customizable resident portals, and family portals, which facilitate seamless communication between residents, their families, and staff members. Additionally, InTouchLink supports various multimedia formats, making it easier to share photos, videos, and documents. Compared to similar products, InTouchLink is praised for its intuitive design and comprehensive feature set, which cater specifically to the needs of senior living communities. While specific pricing details are not readily available, potential users are encouraged to contact SelectHub for a tailored pricing quote based on their unique requirements.
User Sentiment User satisfaction level icon: great
Cost Breakdown
$100 - $500
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Oracle Ambulatory EHR

by Cerner Corporation
Oracle Ambulatory EHR
Oracle Ambulatory EHR (formerly Cerner Ambulatory) is an electronic health record system designed specifically for outpatient care settings such as physician practices, clinics and ambulatory surgery centers. It excels in digitizing clinical workflows like patient registration, appointment scheduling, billing, claims management and ePrescribing.It’s particularly strong in clinical documentation, scoring higher than competitors like AdvancedMD and eClinicalWorks, thanks to features that facilitate tasks such as scanning paper documents, electronic signatures and patient reminders?.Since the platform lacks a substantial volume of user reviews, there isn't enough detailed feedback on user satisfaction or specific experiences. Potential users may need to rely more on case studies, analyst insights and demos to understand how it fits their requirements.Pricing is customized based on your practice's size and requirements, with no free trial available. Prospective buyers must contact the vendor for a personalized quote.
User Sentiment User satisfaction level icon: good
Cost Breakdown
$1,000 or more
Company Size
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Deployment
Cloud On-Premise
Platform
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RevivingCare

by RevivingCare
RevivingCare
RevivingCare is a promising software solution that ranks 70 among all Home Health Software according to our research analysts and 9 crowd-sourced reviews from 1 source. RevivingCare is most suitable for businesses large and small. RevivingCare can be deployed in the cloud. Similar alternatives to RevivingCare include HealthWare, MedBillit and TherapySync.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$100 - $500
Company Size
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Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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ala Carte Menus

by Crandall Corporate Dietitians
ala Carte Menus
Ala Carte Menus is an up-and-coming software solution that ranks 46 among all Long Term Care Software according to our research analysts and 38 crowd-sourced reviews from 2 sources. Starting from $80, ala Carte Menus is priced lower than average and is most fitting for all company sizes. Ala Carte Menus can be deployed in the cloud. Similar alternatives to ala Carte Menus include Splose, Oracle Ambulatory EHR and TheWorxHub.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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CareRight

by CareRight Technologies
CareRight
CareRight is a promising platform that ranks 47 among all Long Term Care Software according to our research analysts and 8 crowd-sourced reviews from 1 source. Starting from $5.67, CareRight is priced affordably, has offered a free trial in the past and is most advisable for smaller businesses of 100 employees or less. CareRight can be deployed in the cloud. Similar alternatives to CareRight include Quiltt, TimeTrack and Dart Chart.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 or less
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Hi-Tech Software

by Hi-Tech Software
Hi-Tech Software
Hi-Tech Software is a rising software system that ranks 48 among all Long Term Care Software according to our research analysts. Starting from $125, Hi-Tech Software is priced reasonably and is most applicable for smaller companies. Hi-Tech Software can be deployed on-premise and is accessible from a handful of platforms including Windows devices. Similar alternatives to Hi-Tech Software include Meditab, Tabula Pro and InTouchLink.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Splose

by Splose
Splose
Splose is a promising solution that ranks 96 among all Mental Health Software according to our research analysts and 22 crowd-sourced reviews from 1 source. Starting from $25, Splose is priced a notch under most others, offers a free trial on occasion and is most advisable for small or medium sized businesses. Splose can be deployed in the cloud. Similar alternatives to Splose include AlphaFlex, Hypnotes and NPAWorks.
User Sentiment User satisfaction level icon: excellent
Cost Breakdown
$10 - $100
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Cantata Health Solutions

by Cantata Health Solutions
Cantata Health Solutions
Cantata is a cloud-based software that helps post-acute care facilities improve care delivery. It assists clinics to collaborate and manage patient data to create accurate health plans. It also provides smart electronic health records management for hospitals and care facilities to help them succeed and grow. With features such as e-prescribing, e-documentation and more, it fulfills the clinical and medical needs of assisted living, independent living and memory care.
Cost Breakdown
$100 - $500
Company Size
Small Medium Large
Deployment
Cloud On-Premise
Platform
Mac Windows Linux Chromebook Android
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Buyer's Guide

Long Term Care Software is All About Care Management 

By Divya Dugar, Technical Content Writer at SelectHub

Long Term Software Buyer's Guide Header

Long term care software provides solutions to manage workflows, data, tracking and administration of long term care facilities, patients and staff. With an increase in aging populations, the long term care industry has seen a boom even as the healthcare industry is continuously trying to reduce increasing healthcare costs. Seventy percent of people above the age of 65 use some version of long term care. The United Nations’ World Population Ageing Report stated in 2019, there were more than 702 million people above the age of 65, and the numbers are predicted to increase over the next few years.

In 2020, the long term care industry stood at about $3,552 million. According to a 2021 report by Mordor Intelligence, the long term care industry has a current CAGR of 11.9% and is expected to be valued at $6,975 million in 2026. The effect of COVID-19 on the elderly was significant, with increases in their morbidity and mortality. To monitor such large numbers of older people, tracking nursing facilities, home care, assisted living and community centers is essential. Software and wearable devices will connect patients to these caregiving centers and are gradually becoming one of the major drivers for the long term care markets.

Executive Summary

  • Long term care software is used by many types of services and facilities, including assisted living facilities, nursing homes and home care services providers.
  • COVID-19 changed the scope of long term care software due to rising care requirements.
  • Comparing vendors based on the features and the support they offer is helpful in choosing the right vendor for your facility.
What This Guide Covers:

What is Long Term Care Software?

Long term care (LTC) is an umbrella term describing the services that help people with a disability or chronic illness. It coordinates and personalizes services to encourage independence and improve quality of life over a period of time.

It often includes help with daily activities like meal preparation, dressing, restroom use, feeding and more. Patients with chronic conditions require skilled care providers. Such care is available at various locations like at home, assisted living centers and nursing homes. While long term care may be required by people of all generations, it is more commonly used by senior citizens.

Types of Long Term Care

Services can range from a few months to years and can be formal or informal. Formal LTC providers provide personal care, health, laundry, meal and housekeeping services within a living facility for people who need supervision.

Informally, such care is provided at home and includes various clinical services like physical therapy, drug therapy and nursing and physical construction like renovating kitchens and bathrooms, adding hydraulic lifts and more. Some of the costs may be covered by medical insurance, though it varies from country to country.

Benefits

Long Term Care Benefits

Long term care software has many benefits for patients, assisted living facilities and nursing homes.

True Interoperability

Interoperability is when different information devices, applications and systems can access, integrate and collaboratively exchange information across national, regional and organizational boundaries. True interoperability helps mitigate medication errors, missing diagnoses and duplicate lab tests, which may lead to readmission and an increase in costs.

Care Coordination

Long term care software connects patients and care providers throughout the care continuum. Skilled and unskilled caregivers manage ambulatory and independent patients and help them with their daily activities.

Insightful Analytics

LTC software helps identify areas of concern and interest to prevent issues even before they arise. Users can also create thresholds, goals and create trend lines to provide excellent care.

Key Features & Functionality

Since there are many variants and service types, they offer a variety of services. Let’s take a look at their features based on the type of service they offer.

Long Term Care software for CCRCs, SNFs and Nursing Homes

Managing residents, CCRCs, nursing homes and similar establishments requires multiple systems like electronic health records (EHR), electronic treatment administration records (eTAR), financial management, electronic medication administration records (eMAR) and billing tools to manage resident accounts, self-pay and insurance claims. Some software vendors provide all the features in one package, but most offer different modules to address other needs.

Some of these features include:

Point of Care

Practitioners and staff often use long term care software through a mobile device at the point of care to create treatment plans, assess care and manage medications. Facility staff can also track activities like skin issues, weight management and dehydration risks.

Long term care solutions ensure that staff adopt best practices. They keep records of all data like review notes and lets care providers share notes and communicate with other professionals across disciplines.
Safety and Compliance

Local regulations apply to long term care institutions, and software helps them manage compliance. Documentation and injury reporting are common issues.

LTC software should guide the staff through preparing an incident report and ensuring compliance. Some software also has templates to record common incidents with geriatric patients. This feature also helps managers analyze incidents over time and understand common trends to take action as necessary.
Marketing Management

Like any other business, long term care facilities have to attract clients, and a large part of doing so is helping prospective residents choose long term care.

The process is stressful as it is a monetary commitment and many options are available. Facility managers should answer questions, address special needs and follow up on time to get more business.

Marketing support within long term care software stores and tracks lead details. It also sends reminders to follow up with potential clients. A few of them may even onboard new residents after they confirm their choice.
Charting Usually, clinical applications comprise assessments of a Minimum Data Set (MDS). MDS is a government-mandated assessment of residents in Medicaid or Medicare-certified nursing homes. They document input orders, progress notes, and procedures while receiving and sending care summaries.
Staff Management

Managing the workforce is a big challenge for facility managers. High turnover, tight budgets and worker shortages make scheduling difficult. Tracking employee qualifications, leave requests, overtime, resident-caregiver ratios and overtime worked is essential. It is important not to overwork employees and keep the best interests of patients in mind.

The right long term care software can help maintain the delicate balance. Managers can reduce scheduling errors, maintain records for reporting and compliance, manage staff profiles, training details and more. Some tools also allow staff to log in and maintain their records, schedules and shifts.
Visitor Management

Long term care facilities have frequent visitors as family members and others like vendors, contractors and more visit the premises. Maintaining records of visitors and who are present on-site is necessary to secure the premises. Other security measures like visitor badges can track anyone who checks in. Software solutions for visitor management maintain records and keep the facilities secure. Other software like EHR includes visitor management features.

Long term Care Software for Independent or Assisted Living

Though independent living facilities (ILFs) and assisted living facilities (ALFs) share similarities with nursing homes like billing, number of patients and workflows, ALFs and ILFs don’t always need all the features required by full-service nursing homes. They don’t require Medicaid or Medicare certification and don’t need to handle residents’ care. Hence, they don’t need MDS or EMR solutions. Depending on the number of residents and their needs, they may deploy other solutions like eMAR or eTAR.

Long term Care Software for Home Care

Home care software solutions and nursing homes need similar features like notes, eMAR, orders, eMAR, GPS tracking, visitor management and more. Mobile access and applications are necessary features for home care providers.

Cloud-based deployment strategies are common for such solutions, and some features to look out for are scheduling, billing and accounting, marketing and point of care support.

Software Comparison

Comparing vendors for long term care facilities can be an overwhelming process. Checking references and hiring an attorney to check vendor agreements are two important steps for buyers. Other effective tactics buyers can keep in mind are:

  • Assess vendor’s financial viability
  • Prepare a request for proposal (RFP)
  • Estimate TCO
  • Senior executive sponsorship
  • Hire third-party interrogators
  • Determine ROI
  • Develop scripts for demos
  • Access affected processes
  • Define budgets

Cost & Pricing Considerations

The price of the software depends on the features you require, your vendor and the deployment strategy. Some other price considerations are:

  • What kind of facility do you want to manage? Vendors offer different features for different types of facilities and the type of staff you have.
  • How many staff members require access to the software? Many vendors charge by the number of users.
  • How many residents will the software manage?
  • What kind of features do you require - visitor management, marketing support, document management and more?
  • Does it integrate with other software like EHR, eTAR, eMAR and more?
  • Does it support compliance and interface with national and local registries?

Questions to Ask

Long Term Care Software Questions to Ask

Before shortlisting vendors, ask your staff the following questions:

  • What do your staff want to manage with long term care software?
  • Does it have a mobile app? How do you and your staff prefer entering data - via desktops, mobile devices, tablets?
  • Do you have templates you would like to use in the future?
  • What other software do you use now, and does it integrate with your existing software like EHR, eTAR and eMAR?
  • What additional features does your staff require?

Now that you have figured out your requirements, ask your vendors the following questions:

  • How customizable is the software? Does it have pre-built templates? Can users create their own templates for future use?
  • Is it integratable with other solutions?
  • Can the same long term care software be scaled as the number of facilities/patients increase?
  • Is it ONC certified?
  • How can you contact support? Do you have to buy premium support?
  • How is data security handled?
  • Where is data stored?

In Conclusion

Adopting long term care software can be a critical choice as it would affect satisfaction levels of care provided to patients and caregivers themselves. The numbers are booming: 82 million people are predicted to suffer from dementia in 2030, and with those values rising to 152 million in 2050. Managing such numbers is possible when facilities and caregivers adopt long term care software. Government policies like HITECH improve healthcare parameters across aspects like efficiency, management, safety and quality. 

The most important step here is to do your research, find your requirements and match them with the features you need. To add to that, look for subscription models that suit your budget and deployment strategies. Long term care software certainly improves the productivity and efficiency of assisted living facilities and nursing homes. To add to that, with most software providing mobile applications, providing better care has certainly become easier.

About The Contributors

The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.

Divya
By Divya Dugar
Technical Content Writer
Divya Dugar is a Marketing Analyst at SelectHub. At SelectHub, she writes for three software categories: Marketing Automation, EHR and Construction. She also designs and executes email marketing nurtures and campaigns. An avid reader, she graduated as an English major from Presidency College, Calcutta. She enjoys painting, creative writing and boxing. She geeks out on Robert Greene, Tom Bilyeu and Joe Rogan.
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Dhanasri
Technical Research By Dhanasri Yasam
Senior Analyst
As a Senior Research Analyst, Dhanasri Yasam works in key categories like EHR, EMR, business intelligence and HR. In her role, she conducts primary research, collects and analyzes empirical data, and draws evidence-based conclusions. She also has extensive experience gathering requirements for client projects. Dhanasri holds a B-tech in Computer Science and Engineering from Dr. M.G.R. Educational and Research Institute, Chennai and an MBA in Finance and Marketing from Aurora's Business School, Hyderabad.
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Manan
Technical Review By Manan Roy
Principal Analyst
Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology.
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Hunter
Edited By Hunter Lowe
Content Editor
Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter.
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