Business Process Analysis

Business processes define how work gets done in every organization, regardless of size, shape, or type. Did you know that about 72 percent of all organizational problems are the result of broken business processes?

Understanding and improving business processes is essential to any successful ERP initiative. Improving productivity is about improving business processes, therefore, a detailed business process analysis is a key part of any ERP evaluation and selection project. The first step in a business process improvement project is the analysis of existing processes through current state mapping.

Strategic process areas are identified and the most knowledgeable users are interviewed. The output of the interview is used for the development of a business process mapping, which shows the flow of information and the interaction of the users in other departments.

The following are the key components to the business process analysis:

Key performance metrics
Redundant processes, data and data entry, aka “waste”
Value of the process
Problems with the process
Areas for improvement

As part of this business process analysis, key components are analyzed:

Business operations
Business processes
Software systems
Master data and information flow
IT strategy and infrastructure

Prioritization is done on all the possible improvement opportunities based on cost, timing, change difficulty and benefits. A customized business process roadmap is the outcome of the process flow depicted below.

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