QuickBooks Payroll Reviews & Pricing

by Intuit | Founded 1983, Palo Alto, CA

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What is QuickBooks Payroll?

Industry Specialties: Serves accountants, construction, development, events management, financial experts, food service, healthcare, IT, manufacturing, nonprofits, restaurants, retail and other industries.

Quickbooks is an Intuit payroll and accounting solution designed to meet the needs of both small and medium-sized, growing businesses. There are a variety of plans, starting with small packages built for independent contractors and self-employed individuals. It handles payment, calculating and filing taxes, benefits management, direct deposits and more.

The variety of products and packages enables users to find a solution that fits a company’s unique needs. Quickbooks offers specialized features for organizations in a variety of fields, including manufacturing and retail. Overall, it serves 1.4 million businesses.

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User Sentiment i

Based on 626 reviews:

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#8

QuickBooks Payroll is ranked #8 on the top 10 Payroll Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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QuickBooks Payroll Pricing

Based on our most recent analysis, QuickBooks Payroll pricing starts at $38 (Monthly).

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Starting From: $37.50
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

QuickBooks Payroll is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for QuickBooks Payroll:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

QuickBooks Payroll Benefits and Insights

Why use QuickBooks Payroll?

Key differentiators & advantages of QuickBooks Payroll

Save Time: Connects with bank accounts and syncs with various apps to help streamline payroll processing. Saves users more than 40 hours monthly on average and spares them from tedious manual data entry.
Save Money: Saves the average users more than $3,500 annually through its assistance with tax filing and other processes.
Easy-to-Use: Provides a simple interface so HR managers and others can store and access relevant accounting information easily. Centralizes and organizes data, making it simple to access.
Simplified Administration: Manages benefits, payments, time tracking, workers’ compensation, inventory, compliance and other essential business functions from one location. Simplifies processes and handles all of them through one solution.

Industry Expertise

Intuit serves more than 50 million clients worldwide in all industries, generating $6 billion annually. In addition to payroll and accounting software, Intuit also provides other accounting software solutions, including Turbotax, Mint and TurboTax. Quickbooks Payroll was listed as one of the top eight payroll solutions in an Investopedia article in 2020. PCMagazine reviewed the product in 2020 and gave it a rating of 3.5 out of 5.

QuickBooks Payroll Reviews

Average customer reviews & user sentiment summary for QuickBooks Payroll:

626 reviews

89%

of users would recommend this product

QuickBooks Payroll has a 'great' User Satisfaction Rating of 89% when considering 626 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of QuickBooks Payroll reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Excellent Functionality: Over 90% of users that discussed functionality were happy with the features, including the tax filing, automation and employee salaries and hours functions.
Simple to Use: Reviewers that talked about the ease of use felt it had a simple and intuitive interface over 80% of the time.
Manage Salary and Hours: More than 80% who discussed the employee time tracking and salary functions felt it worked well.
Affordable: Just under 70% of users who discussed price felt it was an affordable option.

Cons

Bad for Large Organizations: Over 90% of reviewers that discussed using the system for big organizations felt the system wasn’t complex enough.
Mixed Customer Service: Users were split on customer support quality, with 52% approving and 48% disliking the service.
Issues with Price: While overall, reviewers that discussed price felt it affordable, over 30% were displeased and said they got overcharged or billed after they’d already canceled.

Researcher's Summary:

Quickbooks Payroll is part of the Intuit suite of programs. Commenters felt it was easy to use, train and adopt with a simple interface that worked well. They found it affordable and found the integrations of time tracking with employee salaries made running payroll a quick process. Commenters said it was reasonably priced and the features worked well. The most popular functionality included automation, tax calculations and filing, and its ability to centralize and organize data. The largest complaint by far was that this program isn’t complex enough for larger organizations. Reviewers recommended only using it for small organizations. Reactions to customer service were very mixed. Reviewers who were satisfied said the support workers got back to them quickly, were friendly, helpful and called back promptly. Other users had adverse reactions say the staff was incompetent, complaining that there was only chat support and complained of always getting different answers. While most were pleased with the price, some reported getting overcharged and said it was difficult to cancel with charges showing up well after they’d terminated the service. Quickbooks Payroll is a good choice for small and medium-sized businesses. Be sure to understand what functionality comes with which pricing plan before purchasing.

Key Features

Payroll Processing: Operate 24-hour direct deposit. Pay employees, access integration services for employees, calculate taxes automatically and file taxes directly through the system. Automate payments to save time.
Benefits Management: Administrate workers’ compensation, health insurance, retirement plans and more. Covers workers’ compensation through AP Intego. Offers medical, dental and vision insurance through SimplyInsured. Compare different plans to judge the coverage, value and deductibles and make informed decisions. Calculates deductions for health, medical and dental automatically. Deducts and calculates contributions for 401(k)s from each employee paycheck.
Mobile Capabilities: Create, track and send invoices via smartphone as well as payment reminders.
Workers’ Compensation: Manage workers’ comp, understand state requirements and laws and pick a policy through AP Intego. Provides a free quote and automates premiums.
Inventory: Import information from Excel and sync with Amazon, Etsy and other similar websites to track products, cost of goods, create purchase orders and manage vendors.
HR Management and Compliance: Provides HR resources and consultation to help with compliance through Mammoth Inc. Creates forms from templates for onboarding checklists, employee handbooks and job descriptions. Aids in creating policies, obeying HR laws, hiring and conflict management.
Time Tracking: Track and add billable hours to invoices. Review and put a stamp of approval on employee timesheets. Provides tracking through TSheets. Link hours to specific jobs, save time during payment processing and see real-time insights into employee work hours. Approve and enter employee time cards.
Reporting: Run and export a variety of reports. Create customizable reports for balance sheets, expenses and tracking profit and loss. Create, export, print and customize reports to share with accountants or critical stakeholders. Covers deductions, tax liability, contributions, more than one worksite, summary for taxes and wages, vacation, workers’ compensation and sick leave.
Taxes: Helps users find tax deductions. Store photos of receipts, share books with accountants and sort business expenses by tax categories to help streamline tax filing.
Penalty Payments: Covers payments of up to $25,000 if errors in local, state or federal taxes result in a penalty. Communicates with the IRS. Reviews taxes with experts before sending them to the IRS to cut off issues before they start. Doesn’t cover specific penalties in some situations such as fraud, insufficient funds, healthcare administration, employee classification and several others.
Project Tracking: Track project details such as labor costs, expenses and profits.
Payroll Plans: Offers three separate plans for payroll needs.

Core: Provides core functionality such as payment and calculating payroll taxes.
Premium: Covers team management and provides more powerful tools and services for payroll.
Elite: Gives access to experts on-demand to answer payroll questions. Gives access to tax penalty protection.

Implementation: Aids in transferring current payroll information to the new system. Provides expert support to help users with initial setup and compliance.

Suite Support

Quickbooks Payroll offers support through email, by phone, through a ticketing system and with other resources. Users can contact experts or pay for consultation services to get help with setup. The website also provides webinars, support, tutorials and more.

Email: Real-time online support is available to users through messaging. This is available to users through the Intuit website, and product experts are available to respond Monday through Friday from 4 a.m. to 7 p.m. PT.

Phone: Users can receive support via phone Monday through Friday from 6 a.m. to 4:30 p.m. PT at +1 (877) 300-7345. However, it seems that most users are pushed and encouraged to use the chat feature. Users in an area with Intuit Resellers can get help in person at reseller locations. Found on the Intuit website.

Training: A variety of training and tutorial videos are available to users on Intuit’s website. It also provides implementation and setup support. Users can also access a FAQ page for assistance with everyday concerns.

Tickets: There is a ticketing system. Submit cases through the portal.