Paycom vs Payroll City

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Our analysts compared Paycom vs Payroll City based on data from our 400+ point analysis of Payroll Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Paycom is a cloud-based payroll management software designed to streamline payroll processing for businesses of all sizes. It automates tasks like calculating taxes, generating paychecks, and filing reports, saving time and reducing errors. Paycom is particularly well-suited for companies with complex payroll needs, such as those with multiple locations, international employees, or union contracts. Some of Paycom's key benefits include its ease of use, scalability, and compliance support. The software is known for its intuitive interface and comprehensive features, making it easy for both administrators and employees to navigate. Paycom can also be customized to meet the specific needs of different businesses, regardless of size or industry. Additionally, Paycom stays up-to-date on all tax and regulatory changes, ensuring that businesses are always in compliance. When compared to similar payroll products, Paycom generally receives positive reviews from users for its user-friendly interface, comprehensive features, and reliable customer support. However, it is also known to be one of the more expensive options on the market, with pricing based on the number of employees and the complexity of payroll needs.

Pros
  • Easy to use interface
  • Comprehensive features
  • Reliable customer support
  • Scalable for businesses of all sizes
  • Strong compliance support
Cons
  • Higher cost compared to competitors
  • Complex pricing structure
  • May require additional setup for complex needs
  • Limited reporting customization options
  • Not ideal for very small businesses
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Payroll City is a comprehensive software solution designed to streamline payroll management and related tasks. It is particularly well-suited for small to medium-sized businesses seeking an efficient and reliable way to handle payroll processing, tax calculations, and compliance requirements. The software offers a range of benefits, including automated payroll calculations, direct deposit capabilities, and detailed reporting features. Users appreciate its intuitive interface and robust customer support, which make it easier to navigate complex payroll tasks.

Popular features of Payroll City include employee self-service portals, time and attendance tracking, and customizable payroll reports. These features help businesses save time and reduce errors, enhancing overall operational efficiency. Compared to similar products, Payroll City is often praised for its user-friendly design and comprehensive functionality, making it a preferred choice for many organizations.

Pricing details for Payroll City are not readily available, and it is recommended that users contact SelectHub for a personalized pricing quote based on their specific needs. This approach ensures that businesses receive a tailored solution that fits their budget and requirements.

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$25/Employee, Monthly
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$199 Annually
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Product Insights

  • Reduced errors and improved accuracy: Paycom automates manual tasks and calculations, minimizing the risk of human error in payroll processing. This leads to more accurate paychecks and fewer compliance issues.
  • Increased efficiency and time savings: Streamlined workflows and automation free up HR teams from tedious tasks, enabling them to focus on strategic initiatives. Employees can also access self-service tools for faster issue resolution and time off requests.
  • Enhanced compliance: Paycom stays updated with complex tax regulations and automatically calculates and files payroll taxes accurately and on time. This reduces the risk of penalties and fines associated with non-compliance.
  • Improved employee satisfaction: Self-service portals and mobile access empower employees to manage their own payroll information, paystubs, and benefits enrollment. This transparency and convenience contribute to a more positive employee experience.
  • Scalability for growth: Paycom adapts to growing businesses by accommodating changes in employee numbers, pay structures, and complex payroll needs without requiring additional software or integrations.
  • Data-driven decision making: Robust reporting and analytics provide valuable insights into workforce trends, compensation costs, and other payroll data. This empowers informed decision-making and strategic HR planning.
  • Improved communication and transparency: Paycom facilitates clear and timely communication between HR, managers, and employees regarding payroll information, policy changes, and benefits updates.
  • Reduced administrative burden: Automated workflows and paperless processes minimize manual tasks and paperwork, freeing up HR teams to focus on higher-value activities.
  • Enhanced security and data protection: Paycom employs robust security measures and data encryption to protect sensitive employee information and ensure compliance with data privacy regulations.
  • Dedicated customer support: Paycom offers comprehensive customer support, including training resources, online help, and dedicated representatives, to assist users with any questions or issues.
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  • Save Time: Process payments faster with a straightforward system. Guarantee employee access to correct wages, without the time-consuming and error-prone manual pay distributions. 
  • Stay Compliant: Rely on automated tax deductions and garnishment to accurately manage finance. Avoid stress and costly mistakes by staying compliant with changing tax laws and requirements. 
  • Cut Labor Costs: Delegate procedures like time and attendance tracking new hire onboarding to the end-to-end platform to save money and decrease billable hours on slow-moving processes. 
  • Grow Together: Concentrate on more pressing growth operations by implementing scalable software. Evolve to meet the changing needs of employees and departments with flexible platform options and attentive support representatives. 
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  • Applicant Tracking System (ATS): Build customizable databases to view relevant applicant information and track candidates as they move through the application process. Managers can search and sort applicants by information such as degree, specific skill sets, work history and more. 
  • Compensation Management: Define budgets, award bonuses and integrate with payroll to ensure that all employees receive fair compensation without overspending. 
  • Job Posting: Allows managers to post open positions to thousands of job boards. Managers can also rely on recruitment data to build reports to determine if their recruiting efforts are working. 
  • Payroll: Calculate taxes, process payroll, account for employee expenses and more, directly through the platform. Automate payroll processing, ensuring that employees are always paid the accurate amount at the correct time. 
  • Performance Management: Schedule and facilitate employee performance appraisals directly through the platform. 
  • Reporting: Leverage Paycom’s built-in analytics to generate reports on a variety of processes, including payroll, time and attendance, compensation and more. 
  • Scheduling: Create and edit employee schedules and approve requests for time off through the system’s calendar. Automate time tracking and integrate with payroll to streamline pay processing. 
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  • Comprehensive Pay Management: Calculate and pay accurate wages per employee with detailed history and reporting. Account for tax deductions and filings for any state in the US. 
  • POS Compatibility: Integrate platform with many top POS systems to elevate pay management for companies in the food and service industries. Combine with Aloha, Aldelo, PCAmerica, Revention, Future POS, MicroSale, Digital DIning, POSLink, PCMX and FreeTime for complete pay and POS support. 
  • Analyze Data: Sort through data from pay history, paid time off and employee 401(k)s to run reports from within the program. Spot trends and act accordingly. Adjust tracked fields in the Small Business HRIS to see only the most critical employee data. 
  • Digital Library: Use templates for job descriptions and postings, employee handbooks, job descriptions and postings in the online HR library. Customize templates with company-specific information. 
  • Self-Service Portal: Allow new hires to complete onboarding with digital I9 and W4 filings. Enroll in benefits by using the integrated EaseCentral platform alongside your broker. 
    • Employee Records: Find and reprint past pay stubs in the employee portal for increased record keeping. 
  • Partnerships: Offer accounting professionals a competitive expansion of services instead of stealing their client base. Work with accountants in a turn-key partnership to offer behind-the-scenes office support and extend existing client services and solutions. 
  • Compliance: Avoid costly errors with automatic compliance and garnishments are reflective of changing state and federal laws. Mitigate personnel challenges with ACA and labor administration regulations. 
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Product Ranking

#2

among all
Payroll Software

#120

among all
Payroll Software

Find out who the leaders are

Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Benefits Management Dashboard And Reporting Expense Management Mobile Capabilities Payroll And Tax Management Platform Capabilities Security And Compliance Time And Attendance Management 85 100 100 87 91 87 100 95 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 2809 reviews
Excellent User Sentiment 15 reviews
85%
of users recommend this product

Paycom has a 'great' User Satisfaction Rating of 85% when considering 2809 user reviews from 6 recognized software review sites.

95%
of users recommend this product

Payroll City has a 'excellent' User Satisfaction Rating of 95% when considering 15 user reviews from 1 recognized software review sites.

4.4 (14)
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4.2 (935)
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4.34 (672)
4.73 (15)
4.4 (640)
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4.8 (162)
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3.6 (386)
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Awards

SelectHub research analysts have evaluated Paycom and concluded it earns best-in-class honors for Expense Management.

Expense Management Award

Payroll City stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.
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User-Friendly Interface: Payroll City is known for its easy-to-use platform, making payroll processing smooth and straightforward.
Strong Customer Support: Users consistently praise Payroll City's responsive and knowledgeable customer support team.
Seamless Integrations: The software integrates well with popular accounting and ERP systems, ensuring data accuracy and reducing manual effort.
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Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.
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User-Friendly Interface: Payroll City is known for its easy-to-use platform, making payroll processing smooth and straightforward.
Strong Customer Support: Users consistently praise Payroll City's responsive and knowledgeable customer support team.
Seamless Integrations: The software integrates well with popular accounting and ERP systems, ensuring data accuracy and reducing manual effort.
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Paycom users in the past year have expressed both enthusiasm and concerns about the software. Many praise its user-friendly interface, mobile app convenience, and comprehensive feature set, which includes payroll, HR, benefits administration, and talent management. Compared to competitors, users find Paycom to be more intuitive and integrated, streamlining HR processes and saving time. Additionally, customer service is often lauded as responsive and helpful. However, some drawbacks are also mentioned. Implementation can be complex and require significant initial effort. Pricing concerns surface, with Paycom perceived as costlier than some competitors. While offering a wider range of features, this may not be necessary for all businesses, leading to potential overpaying for unused functionalities. Overall, Paycom seems to be a powerful and user-friendly option for companies seeking a one-stop HR and payroll solution. However, its complexity and cost warrant careful consideration, especially for smaller businesses or those with simpler needs. Comparing features and pricing with competitors is crucial to ensure Paycom aligns with your specific requirements and budget.

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Is Payroll City the key to unlocking simplified payroll management? Users seem to think so! Payroll City generally receives positive reviews, with users praising its user-friendly interface and responsive customer service. One user raved about the platform's ability to "talk" to their accounting software, highlighting the seamless integration with other systems like ERP and timekeeping, which sets it apart from competitors that suffer from data loss during transfers. This ease of use, coupled with robust features, makes handling complex payroll tasks a breeze. However, some users expressed a desire for more advanced reporting features, indicating room for improvement. A standout feature of Payroll City is its exceptional customer support. Users consistently commend the knowledgeable, friendly, and helpful staff who go above and beyond to provide solutions and address concerns. One user even exclaimed, "Ask for [rep's name], she is the best!!!", showcasing the personalized assistance provided. While a few users mentioned occasional miscommunications with customer service, these instances appear to be rare. Overall, Payroll City excels in its simplicity, making it ideal for small to medium-sized businesses seeking a reliable and efficient payroll solution. The platform's intuitive design, coupled with exceptional customer support, ensures a smooth and hassle-free payroll experience, freeing up businesses to focus on what matters most – growth and success.

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