Bugzilla Reviews & Pricing

by Bugzilla.org | Founded 1998, Mountain View, CA.

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What is Bugzilla?

Industry Specialties: Serves all industries

Bugzilla is a web-based bug tracking system that helps software development teams manage and track software defects. It's a great fit for organizations of all sizes that need to streamline their bug tracking process. Bugzilla's ease of use, scalability, and flexibility make it a popular choice among developers. Its robust features, such as advanced search capabilities, email notifications, and customizable workflows, contribute to its effectiveness in improving software quality.

Bugzilla is free and open-source software, making it a cost-effective solution compared to some commercial bug tracking tools that may require licensing fees. User experiences with Bugzilla vary, with some users finding it highly effective for their needs and others preferring alternative solutions with different features or interfaces. Consider exploring different options to determine the best fit for your specific project management requirements.

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User Sentiment

Based on 462 reviews:

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Bugzilla Pricing

Based on our most recent analysis, Bugzilla pricing starts at $0 (Open-Source).

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Starting From: $0
Pricing Model: Open-Source
Free Trial: No

Training Resources

Bugzilla is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Bugzilla:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Bugzilla Benefits and Insights

Why use Bugzilla?

Key differentiators & advantages of Bugzilla

Create Functional Software: Turn in polished projects more quickly with specialized tools for error management and cleanup.
Simplify Bug Tracking: Pinpoint errors in software and flag for future reference with a user-friendly interface.
Free Usage: Gain unlimited access to features and tools without paying premium subscription fees for the program.
Precise Tool: Create a streamlined system for tracking issues in projects with a diverse toolset. Facilitate proofreading at every step.
Project Insight: Gain clarity on error patterns and project progress with monitoring tools like advanced searching and scheduled reports. Identify and address project vulnerabilities using data gathered from past summaries of projects.

Industry Expertise

This program was made for use in the software development industry and can be used with companies of any size.

Bugzilla Reviews

Average customer reviews & user sentiment summary for Bugzilla:

462 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Bugzilla reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Free and Open-Source: Bugzilla is free to use and modify, making it a cost-effective solution for organizations of all sizes. Its open-source nature allows for customization and integration with other tools.
Comprehensive Bug Tracking: Bugzilla offers a wide range of features for tracking and managing bugs, including customizable workflows, advanced search capabilities, and detailed reporting. This allows teams to efficiently track and resolve issues.
Email Integration: Bugzilla integrates with email systems, enabling users to create and update bug reports via email. This feature streamlines communication and collaboration among team members.
Extensive Community and Documentation: Bugzilla has a large and active community of users and developers who provide support and contribute to its development. The extensive documentation and resources available make it easy for users to learn and use the tool effectively.

Cons

Steep Learning Curve: The interface can feel clunky and outdated, making navigation and issue tracking challenging for new users.
Limited Project Management Features: Bugzilla primarily focuses on defect tracking and lacks robust features for managing projects holistically, such as Gantt charts or resource allocation tools.
Customization Challenges: While customization is possible, it often requires technical expertise and can be time-consuming to implement effectively.
Reporting Limitations: Generating comprehensive reports with insightful data visualizations can be cumbersome, hindering data-driven decision-making.

Researcher's Summary:

Don't let the "bug" in the name fool you – Bugzilla might just be the "zilla" of project management tools you've been searching for. Bugzilla has garnered a reputation as a reliable and robust tool, particularly favored by development teams. Users consistently praise its comprehensive bug tracking features, including detailed reporting, advanced search capabilities, and customizable workflows. These features enable teams to efficiently identify, track, and resolve issues, ultimately leading to improved software quality. However, some users find the interface to be outdated and less intuitive compared to modern alternatives like Jira and Asana. Additionally, Bugzilla's self-hosted nature can present challenges for teams without dedicated IT resources. Despite these drawbacks, Bugzilla's open-source nature and extensive customization options make it a highly adaptable solution for organizations with specific workflow requirements. Its strengths in bug tracking and flexibility make it ideal for development-focused teams seeking a powerful and customizable tool, especially those comfortable with self-hosting or possessing the necessary IT expertise.

Key Features

Scheduled Reports: Program automated email reports to update assigned projects and bugs.
Email Notifications: Receive email notifications when changes are made in the program. Customize by user preferences to identify essential data to push.
Reports and charts: Create and run status reports within the bug database. Utilize reports to create graphs, tables and charts.
Duplicate Detection: Prevent unnecessary files in the database with automatic duplicate bug detection. Use automatic summary comparisons to analyze bug files for similarities.
Time Tracking: Set deadlines and track time spent fixing bugs. Receive automated estimates for lag time and bug fixes.
Request Attachments: Send request attachments to other users on projects. Accept or deny requests and track answers for further review.
Advanced Search: Send request attachments to other users on projects. Accept or deny requests and track answers for further review.
Patch View: Identify and track patches attached to bugs in the Patch Viewer. Integrate with LXR, CVS and Bonsai to cross-reference and process data streams.
Watch Function: Keep up with other users’ bugs while they’re unavailable by receiving notifications for the publicly accessible bugs assigned to them in the database.
Custom Fields: Add custom fields to the database to capture data points specific to a business or project. Make these fields searchable for later use.
Project Statuses: Use premade project statuses to label bugs in the database, or create custom project statuses tailored to specific businesses.

Limitations

At the time of this review, these are the limitations according to user feedback:

Program runs slowly.
UI isn’t intuitive.
File attachment size is limited.

Suite Support

This program does not offer official support or training, as it is community run. It is recommended that users troubleshoot by visiting publicly available forums.

Email:Information unavailable.

Phone:Information unavailable.

Training:Information unavailable.

Tickets:Information unavailable.