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#33

Spoke LMS is ranked #33 in the LMS Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Spoke LMS Pricing

Based on our most recent analysis, Spoke LMS pricing starts at $10,000 (Annual, Quote-based).

Price
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Starting From
$10,000
Pricing Model
Annual, Quote-based
Free Trial
No

Training Resources

Spoke LMS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Spoke LMS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Spoke LMS Benefits and Insights

Why use Spoke LMS?

Key differentiators & advantages of Spoke LMS

  • Targets Skill Improvements: Spoke drives Skill Agility through an AI-powered platform that intelligently recommends action-oriented learning paths. It integrates your existing training content with custom content, ensuring learners receive relevant, bite-sized training and build job-relevant skills.
  • Supports Learners Globally: Spoke supports multiple languages, including Chinese, Dutch, French, German and more, ensuring your global workforce can learn in their preferred language.
  • Fully Supports the Kirkpatrick Model: Spoke supports all four levels of the Kirkpatrick Model for tracking and measuring employee training effectiveness. For example, Spoke Surveys address Level 1 by capturing learner experiences, while Spoke Assessments support Level 2 by offering pre- and post-assessments to evaluate how well employees retain the learned material.
  • Offers Strategic Support: It offers personalized strategic services, like learning content audits, gap analysis and needs assessments. Get tailored insights into the content and tools unique to your training needs with the help of targeted consulting.
  • Offers AI-Powered Coaching: Empower managers to provide targeted feedback, recommend practice opportunities and track learner progress efficiently. Not only does this help them become better coaches, but it also leads to a more engaging and personalized learning experience for employees.
  • Enhances Security: Keep data secure from external threats and system failures with regular backups and TLS 1.2+ encryption, and store all information centrally through Amazon and Microsoft cloud services.
  • User Favorite: Spoke LMS has earned an “Excellent” rating as a User Favorite in the SelectHub Awards 2024, highlighting its top-tier performance and user satisfaction.
  • Provides Multi-Tenant Functionality: Spoke's multi-tenant functionality offers flexible configuration options to support internal and external companies, admins and learners. You can configure tenants to include internal teams, external partners or both. Spoke also supports sub-tenants, allowing you to easily manage additional business units or client groups within a single system.
  • Offers a User-Friendly Interface: Spoke LMS features an intuitive and user-friendly interface, ensuring both learners and administrators can easily navigate the platform. It helps users develop topic-based pages and provides context for content, making it straightforward to access relevant material when needed.
  • Provides Excellent Reporting and Dashboard Tools: According to our analysis, Spoke excels in reporting and dashboard capabilities, earning a high score of 97 for this module. It offers best-in-class features, including custom reports, graphs, visualizations, prebuilt reports, and report scheduling, all readily available out of the box.

Industry Expertise

The solution caters to a wide range of mid and large-size businesses with typically 250+ learners. It’s suitable for companies focused on a variety of learning use cases like sales and leadership training, onboarding, and coaching and skill building, and industries with diverse training modalities.

Spoke LMS Reviews

Based on our most recent analysis, Spoke LMS reviews indicate a 'excellent' User Satisfaction Rating of 93% based on 95 user reviews from 2 recognized software review sites.

User satisfaction level icon: excellent

95 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Spoke LMS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy Access: Offer learners 24/7 access to training materials from any device with an internet connection.
  • Streamlined Administration: Automate administrative tasks such as enrollment, course assignments and progress tracking to save time.
  • Standardized Training and Quality Control: Provide high-quality, standardized training content to all employees to minimize knowledge gaps.
  • Enhanced Tracking and Reporting: Get valuable insights into learner progress, course completion rates and knowledge retention through real-time data reports.
  • Centralized Management: Store, deliver and track all training content on a single platform to ensure everyone has easy access to updated information.

Cons

  • High Costs: Software can be expensive to implement and maintain, especially for organizations with complex requirements.
  • Learning Curve: Employees may require additional training to use the software.
  • Integration Challenges: Connecting with third-party platforms can be a technical hurdle due to compatibility issues and complex integration processes.

Researcher's Summary:

Spoke is an impressive LMS with a wealth of features and a vast suite of AI tools tailored to diverse learning needs. We think its flexible content solutions are particularly noteworthy, as they allow you to centralize and manage a variety of learning materials on a single platform.

Spoke uses AI to offer personalized course recommendations and improve content search with AI-based tagging and indexing. They’re also developing a chatbot that will suggest courses based on your needs, making self-paced learning easier. This differs from the Role Play feature, which helps you practice skills specific to your job role.

Another standout we loved is the built-in, AI-enhanced coaching tool that provides users with personalized feedback and guidance. This feature not only tracks employee progress but also offers targeted recommendations for improvement based on individual performance data. Spoke’s gamification elements add a fun and competitive edge to learning, boosting engagement and motivation across teams.

Another strength of Spoke is its user-friendly interface and integration capabilities. The intuitive design simplifies administration and course management, while the platform’s ability to integrate with HRIS, CRM and ERP systems ensures a cohesive tech stack. Spoke’s support for all time zones adds a layer of convenience for global teams, ensuring everyone stays aligned.

The solution doesn’t include all-in-one talent management functions like recruitment or performance management, so additional HR software may be needed. It also lacks a dedicated mobile app, though it’s compatible with various devices.

Spoke is best suited for medium to large organizations (250+ learners) that prioritize continuous learning and skills development, especially in industries like professional services, pharma, retail and hospitality. It's ideal for companies focusing on diverse learning use cases, such as leadership training, onboarding, sales training and compliance.

However, it may not be the best fit for small businesses, higher education institutions, or organizations needing offline or self-hosted solutions.

Key Features

  • Third-Party Integrations: Connect CRM systems, video conferencing tools, HRIS and more with external applications like Salesforce, Zoom and Oracle. Centralize user data authentication and management using single sign-on via SAML 2.0.
  • Assessments: Enter details like title, description and duration, choose from MCQ, true/false and list selection formats, and attach assessments to existing courses or course packs.
  • Data Reporting: Access real-time data insights on the data reporting portal. Use interactive widgets, enhanced filters and activity tracking to monitor training activities across departments. Track content performance, identify areas for improvement and make informed business decisions to bridge skill gaps.
  • Content Library: Post all training-related resources like job aids, reference material, course-related content, and video demos in a shared virtual library that is accessible to all learners.
  • Customizations: Tailor and organize eLearning content based on the specific needs of various departments and job functions. Build personalized learning paths relevant to employees' unique learning styles, training goals and skill sets.
  • Gamification: Use game-based elements to drive employee engagement by making eLearning content more exciting and fun. Give coins to learners for completing courses, award badges to recognize top performers and allow all users to compare their performances on the team leaderboard.
  • Dashboards: Allow learners to access all training-related content like active courses, community discussions, progress reports, learning material, personal achievements and team communications on a personalized dashboard.
  • Personalized Learning Paths: Craft individualized learning journeys using micro-learning techniques and milestone maps. Tailor content to specific roles, goals, and preferences to improve engagement and learning outcomes.
  • Custom Software Development: Tailor the LMS to your unique business needs with custom software development. Integrate specific features and functionalities to align the platform with your organization’s goals, delivering a personalized learning experience.
  • AI-Powered Roleplay: Spoke’s AI-driven tool can roleplay with users via video, providing skill assessments and real-time feedback. Custom scenarios and role-specific personas let you tailor the learning experience to each learner. AI-generated insights make it easier to assess strengths, areas for improvement and progress over time, helping managers and employees work together to create actionable growth plans.

Approach to Common Challenges

  • Centralizing Resources: Spoke LMS provides a unified platform to organize and deliver training materials, and makes it easier for learners to access training content.
  • Promoting Collaboration: Spoke’s communication features, such as gamification, social learning tools and discussion forums, allow learners to connect in real time and discuss training-related topics with each other.
  • Managing Compliance and Certifications: Spoke LMS provides tools to track training completion, manage certifications and generate compliance reports, ensuring organizations meet regulatory requirements proactively.
  • Improving Data Security and Compliance: Spoke ensures your organization meets international compliance standards with its rigorous data security and privacy measures. The platform upholds the highest compliance standards, including GDPR for data protection. It adheres to SOC 2 Data Center controls, ensuring the privacy, security and integrity of your data.
  • Making Learning Engaging: Spoke enhances learning through gamification elements such as points, badges and leaderboards. This interactive approach boosts learner motivation and engagement, leading to improved learning outcomes.
  • Developing Custom Content: The LMS offers specialized services for custom content development, enabling organizations to create training materials tailored to their specific needs. This is particularly beneficial for businesses that require specialized or industry-specific training.
  • Providing Insights to Managers: Spoke provides detailed insights and analytics not only for administrators but also for managers. This gives managers automatic access to interactive reports on their team’s development so they can take a proactive approach to team growth.
  • Promoting Skill Building: Spoke supports continuous skill development by allowing learners, managers and coaches to collaborate in real-time. It promotes growth through knowledge acquisition, practical application and insight sharing.
  • Simplifying Admn Workflows: The platform simplifies administration with user-friendly workflows, allowing L&D administrators to upload, organize and assign learning items effortlessly. This ease of use ensures that managing educational content is straightforward, even for those without technical expertise.

Cost of Ownership

Frequently asked questions regarding Spoke LMS pricing include:

Q. How much does Spoke LMS cost?
A. Although specific pricing details are not publicly listed, the starting cost is approximately $15,000 per year.

Q. Which type of pricing model does Spoke offer?
A. Spoke uses a license-based pricing model that varies based on the number of users and the desired features. You can choose between annual or multi-year subscription plans.

Q. Are there any setup fees or additional costs involved?
A. While the core Spoke LMS subscription covers most features, there might be additional costs for premium add-ons, integrations with third-party systems or custom development work. You may contact Spoke for more information.

Q. Does Spoke offer discounts for non-profit organizations or educational institutions?
A. While discounted pricing for non-profit organizations and educational institutions isn’t explicitly mentioned online, you may inquire with Spoke’s sales team about available discounts.

Q. Are there any long-term contracts or commitments required?
A. Spoke LMS typically offers flexible month-to-month or annual billing options. Inquire about their contract terms and cancellation policies.

Q. Can I get a refund if I'm not satisfied with Spoke LMS?
A. Refund policies vary, so check Spoke LMS's terms and conditions or contact their support team for clarification.

Q. Does Spoke LMS offer any pricing guarantees or price matching?
A. While not common, some LMS providers offer pricing guarantees or price matching. Inquire with Spoke LMS about their policies.

Q. What factors affect the cost of Spoke LMS?
A. Spoke LMS follows a subscription-based model, with pricing tiers based on annual or multi-annual subscriptions.

Specific factors influencing cost include:

  • Subscription fees
  • Number of users
  • Type and number of features
  • Implementation and support
  • Data transfer from existing systems
  • Content library access
  • Industry-specific requirements
  • Training and consulting services

Q. Does Spoke LMS offer a free trial?
A. There’s no mention of a free trial on the Spoke LMS website.

Q. Is there a pricing calculator available for Spoke LMS?
A. No, Spoke LMS doesn't offer a public pricing calculator.

Q. How does Spoke LMS pricing compare to other LMS platforms?
A. Without access to Spoke’s specific pricing details, a direct cost comparison is difficult.

Q. Are there any hidden fees associated with Spoke LMS?
A. The best way to find out about potential hidden fees is to get a quote directly from the vendor and ask them about specific or hidden costs, like setup fees, data storage costs and per-user fees beyond an initial base rate.

Q. Can I get a quote for Spoke LMS without revealing my company information?
A. There's no information about how to get an anonymous quote on Spoke's website. The contact form requires some basic information to initiate a conversation. However, you could reach out to the sales team through a general inquiry email and see if they can answer basic pricing questions without requiring detailed company details upfront.


Limitations

At the time of this review, these are the limitations according to user feedback:

  • Limited Search Functionality: Spoke LMS's search function may not understand the nuances of natural language queries, making it challenging for learners to find relevant courses using conversational search terms.
  • Lacks Interactive Content Creation Tools: Spoke doesn’t offer built-in tools for creating engaging interactive elements like flashcards, click-and-learn activities or simulations. This could impact the learning experience, particularly for visual learners.
  • Limited Pricing Transparency: The vendor doesn't publicly share its pricing details, which makes it difficult for potential users to compare costs with other LMS options.
  • Inflexible Points System: Spoke LMS allows learners to earn points for completing courses, but it doesn't support assigning points or rewards for reaching milestones within a course.
  • Limited Interactive Video Options: Spoke doesn't support interactive elements like multiple-choice questions, flashcards or click-and-learn options within videos and presentations. If you want to create engaging and dynamic learning experiences, this could be a drawback.
  • No Ready-Made Content: The solution doesn't offer ready-made content from third-party providers, limiting your options if you prefer pre-built courses. Instead, you'll need to rely on the built-in tools to create lessons and presentations from scratch.
  • Absence of eCommerce Features: Spoke lacks built-in eCommerce functionality, which prevents you from selling courses online. If you're looking to monetize your training content, explore platforms like Thinkific, Tovuti or Docebo, which provide ready-to-use eCommerce solutions.
  • No Dedicated Mobile App: Spoke LMS doesn't have a dedicated mobile app, making it harder for you and your learners to access the platform on the go. It’s a disadvantage for fully remote teams that depend on mobile learning.
  • Non-Compliance with Key Guidelines: Spoke doesn't fully comply with guidelines such as COPPA, LTI and FERPA, which might be crucial for your organization if you operate in regulated industries.
  • Missing Collaboration Tools: The tool lacks built-in group chat and two-way messaging features, reducing collaboration opportunities within your platform.
  • Lacks Assessment & Grading Tools: The platform lacks a question repository for reusing questions across multiple tests or quizzes. Anonymous grading capabilities are also absent, limiting the options for certain assessment types.
  • Restricted Video Functionality: Spoke LMS doesn't fully support virtual classrooms, attendance tracking, screen sharing, interactive whiteboards or breakout rooms. This makes it less ideal if your organization has a small, remote workforce that needs built-in video conferencing tools.

FAQs

Frequently asked questions regarding Spoke LMS include:

Q. How does Spoke LMS benefit my organization?
A. Spoke LMS can help your organization:

  • Streamline employee training and development
  • Improve employee engagement and performance
  • Track training progress and measure ROI
  • Ensure compliance with regulations
  • Reduce training costs

Q. Is Spoke LMS easy to use?
A. Yes, Spoke LMS is designed to be user-friendly and intuitive, both for administrators and learners.

Q. Can I customize Spoke LMS to fit my organization's needs?
A. Yes, Spoke LMS offers various customization options, including branding, course structure and user roles.

Q. Does Spoke LMS integrate with other software programs?
A. Spoke LMS has open APIs and Single Sign-On capabilities and can integrate with various third-party tools. Check with the vendor directly to confirm compatibility with your specific software.

Q. Is Spoke LMS easy for both administrators and learners to use?
A. The platform offers a simple admin portal and an intuitive design for administrators and learners to access courses and learning materials.

Q. How does Spoke LMS compare to other LMS platforms?
A. You can compare Spoke LMS with other LMS solutions based on their features, pricing and target audience. The vendor emphasizes Spoke’s AI-driven coaching and focuses on skill agility as a differentiator from other LMS platforms.

Q. Does Spoke LMS support AI-powered content generation and translation?
A. No, Spoke LMS doesn’t support AI-powered content generation and translation.

Q. What types of training programs can I create with Spoke LMS?
A. Spoke LMS supports a wide range of training programs, including onboarding, compliance, product training, leadership development and more.

Q. Does Spoke LMS offer a mobile app?
A. No, Spoke LMS is a desktop-based platform and doesn’t offer a mobile app.

Q. How does Spoke LMS ensure data security?
A. Spoke LMS employs advanced security measures to protect your data, including encryption, access controls and regular backups.

Q. What support options are available for Spoke LMS users?
A. Spoke LMS offers various support options, including online documentation, email support and live chat.
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Testimonials

Since integrating Spoke into our training program, we've seen a remarkable improvement in employee performance and confidence. The bite-sized, engaging content has made learning more accessible and enjoyable, driving better outcomes across the board. Spoke not only equips managers with the tools to make data-driven decisions but also provides valuable insights into employee profiles, interactions, and competency progression. With snapshots and trends readily available, informed decision-making becomes effortless, enhancing overall team performance.

After testing seven Learning Management Systems (LMSs), I chose Unboxed for its easy administration, user-friendly interface, and robust support. Eighteen months into using it, exceptional support from Unboxed has significantly aided in achieving our goals. Our staff loves it, and new hires often rave about its ease of use, making me confident in choosing Unboxed every time.

A note from Unboxed Training & Technology

At Unboxed, our name is no accident. We're fanatical about thinking outside the box.

We challenge our partners to think differently about developing skills and deploying learning solutions. We take a bird’s eye view to assess the whole learning ecosystem. We ask questions to figure out what’s working and what’s not, what is and what could be. That way we’re sure we can make a big impact on the business--and on the humans driving that business forward.

Need someone to help you think differently about learning technology, content, or strategy? Unboxed can help.

- Lacy Thompson, Chief Learning Officer

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