LiveChat Reviews & Pricing
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What is LiveChat?
Industry Specialties: Serves all industries
LiveChat is a live chat software designed to improve customer engagement and support. It allows businesses to engage with website visitors in real-time, providing immediate assistance and resolving queries efficiently.
LiveChat is ideal for businesses looking to enhance their customer experience, increase conversion rates, and streamline support processes. Its key benefits include improved communication, reduced response times, increased customer satisfaction, and valuable insights into customer behavior.
Popular features of LiveChat include customizable chat widgets, proactive chat invitations, offline messaging, chat routing, and analytics. It integrates seamlessly with popular CRM and help desk systems, ensuring a comprehensive customer support solution.
LiveChat offers flexible pricing plans based on the number of agents and features required. Its pricing ranges from a basic plan for small businesses to enterprise-level plans for large organizations, with payment options including monthly and annual subscriptions.
LiveChat Pricing
Based on our most recent analysis, LiveChat pricing starts at $20 (Per User, Monthly).
- Price
- $$$$$
- Starting From
- $20
- Pricing Model
- Per User, Monthly
- Free Trial
- Yes, Request for Free
Training Resources
LiveChat is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for LiveChat:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
LiveChat Benefits and Insights
Key differentiators & advantages of LiveChat
- Reduces Costs: LiveChat helps companies cut costs by employing a smaller staff. It allows customer service agents to talk with multiple visitors at once to maintain efficiency.
- Boosts Customer Satisfaction: The software provides customer information like name and current page viewed so agents are able to operate with full context. This visibility, along with customer feedback surveys and chat ratings, helps companies increase CSAT (customer satisfaction) scores.
- Enables Faster Responses: The software facilitates timely responses through real-time interactions, canned responses and chat previews that show what a customer is typing before they hit send.
- Offers Free Trial: Users can test the software for 14 days to see if it works for them before committing to a purchase. The free trial offers the features included with the Team package.
- Provides 24/7 Support: Companies can provide round-the-clock support via integration with ChatBot, allowing customers to get their questions answered at any time.
- Lightens Workloads: Integration with a knowledge base reduces the number of queries that agents need to handle by allowing customers to find answers in the company knowledge base directly from the chat.
- Lets Users Customize: Configurable widgets enable the creation of personal experiences that are on-brand. Users can change colors, upload the company logo, add introductions and agent headshots, set chat button types, and optimize for web and mobile interfaces. The chat window also supports 45 languages.
Industry Expertise
LiveChat Reviews
Based on our most recent analysis, LiveChat reviews indicate a 'excellent' User Satisfaction Rating of 93% based on 1298 user reviews from 1 recognized software review sites.
1298 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of LiveChat reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
LiveChat is often praised for its user-friendly interface and ease of setup. It seamlessly integrates with various platforms and offers a wide range of customization options. One of its strengths is the ability to create automated chatbots, which can handle simple inquiries and free up agents for more complex tasks. LiveChat's analytics and reporting capabilities provide valuable insights into customer interactions, allowing businesses to optimize their support strategies. It compares favorably to similar products due to its comprehensive feature set, intuitive design, and robust reporting functionality. These factors are crucial for businesses seeking a reliable and efficient live chat solution.
However, some users have expressed concerns about occasional technical glitches and limited customization options for chatbots. Additionally, LiveChat's pricing can be a consideration for smaller businesses or those with limited budgets. Despite these minor drawbacks, LiveChat remains a top choice for businesses seeking a comprehensive and user-friendly live chat solution. Its strengths in ease of use, automation capabilities, and reporting functionality make it particularly suitable for businesses looking to improve customer support efficiency and gain valuable insights into customer interactions.
Key Features
- Ticketing System: This module streamlines and simplifies the process of managing tickets. Users can create tickets from email or chat, group related cases with tags, assign tickets, schedule automated follow-ups and track open cases via a dashboard. Any messages sent after hours are saved as a ticket so no conversations are left untouched.
- Chat Routing: This feature ensures that customers speak to the most suitable agent based on department (sales or service, for example). Incoming chats can be routed automatically based on criteria like URL, or they can enter a queue for agents to manually select from.
- Reporting: A range of reports and analysis tools grant visibility into support efforts for a better understanding of performance. Managers can project staffing needs, monitor agent activity, track effectiveness via ticket statistics, drill down based on tags or groups and view high-level metrics like number of chats. Reports can be scheduled and delivered in multiple formats including CSV and XLS.
- Marketplace: LiveChat offers integration with more than 170 third-party tools for CMS, CRM, help desk, analytics, email marketing and e-commerce. Integrations include Slack, Calendly, Dropbox, Salesforce, Google Analytics, Facebook Messenger, ChatBot and MailChimp.
- Eye-Catcher: This tool increases engagement with chat widgets by letting users add visuals like images and GIFs that help draw attention to the chat.
- Notifications: This feature prevents messages from going unanswered via visual and audio alerts. Users can select the type of notifications to receive — new messages, new chats, etc.
- File Sharing: Reps can provide information when needed through this feature, such as sharing tutorials or marketing collateral. Visitors can also share files.
- Chat Archives: Users don’t have to worry about losing historical information with the ability to refer to chat histories. This feature is included in all plans, but the Starter package has a limit of 60 days.
- E-Commerce: Managers are able to estimate and measure the effectiveness of LiveChat with tools for goal setting and sales tracking.
- Security: LiveChat provides robust security via SSL encryption, single sign-on (SSO), two-step authentication, credit card masking, access restriction and audit logs. It’s hosted on U.S. or E.U. data centers and supports IP blocking.
Suite Support
Compare Live Chat Software
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Awards
SelectHub research analysts have evaluated LiveChat and concluded it deserves the award for the Best Overall Live Chat Software available today and earns best-in-class honors for Integration and Extensibility. LiveChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.
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