Industry Specialties: Serves small and medium-size industries
Based on 71 reviews:
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Crisp is ranked #4 on the top 10 Live Chat Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.
Based on our most recent analysis, Crisp pricing starts at $25 (Per Workspace, Monthly, Freemium).
Crisp is supported with the following types of training:
The following support services are available for Crisp:
Based on our most recent analysis, Crisp reviews indicate a 'excellent' User Satisfaction Rating of 90% based on 71 user reviews from 1 recognized software review sites.
71 reviews
90%
of users would recommend this product
Based on an aggregate of Crisp reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
The ability to centralize communication channels is a game-changer for businesses seeking efficiency and a streamlined workflow. Over the past year, Crisp has consistently received positive feedback for its ability to consolidate various communication channels, including live chat, email, and social media, into a single platform. Users appreciate the convenience of managing all customer interactions from one place, eliminating the need to switch between multiple tools and improving response times. The platform's intuitive interface and user-friendly design have also been praised, making it easy for teams to adopt and navigate the system effectively.
While Crisp offers a robust set of features, some users have noted that the platform's customization options can be limited compared to competitors like Intercom or Zendesk. For instance, customizing chatbots or creating complex automation workflows may require more advanced technical skills or additional development work. Additionally, while Crisp's pricing is generally considered competitive, some users with larger teams or higher message volumes have found the cost to be a factor. Despite these limitations, Crisp's strengths in communication consolidation, ease of use, and affordability make it a compelling option for small to medium-sized businesses (SMBs) seeking to enhance their customer support operations and improve overall communication efficiency. The platform's focus on core features and intuitive design allows SMBs to quickly implement and utilize the system without requiring extensive training or technical expertise.
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