Freshworks CRM Reviews & Pricing

by Freshworks CRM | Founded 2010, Chennai, Tamil Nadu, India

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What is Freshworks CRM?

Industry Specialties: Serves all industries.

Freshworks CRM is a comprehensive software solution designed to streamline customer relationship management tasks. It is particularly well-suited for small to medium-sized businesses seeking to enhance their sales processes and customer interactions. The platform offers a range of features, including lead management, contact management, email tracking, and workflow automation, which collectively help businesses manage their customer data more efficiently.

One of the standout benefits of Freshworks CRM is its user-friendly interface, which allows for easy navigation and quick adoption by teams. Users often highlight the software's robust reporting and analytics capabilities, which provide valuable insights into sales performance and customer behavior. Additionally, the integration with various third-party applications enhances its functionality, making it a versatile tool for diverse business needs.

In terms of pricing, Freshworks CRM offers several tiers, typically ranging from $9 to $59 per user per month, billed annually. This flexible pricing structure makes it accessible to businesses with varying budgets. Compared to similar products, users appreciate its affordability and the balance it strikes between cost and feature set, often noting its superior customer support and ease of use.

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User Sentiment i

Based on 19 reviews:

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#265

Freshworks CRM is ranked #265 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Freshworks CRM Pricing

Based on our most recent analysis, Freshworks CRM pricing starts at $9 (Per User, Monthly).

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Starting From: $9
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Freshworks CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Freshworks CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Freshworks CRM Benefits and Insights

Why use Freshworks CRM?

Key differentiators & advantages of Freshworks CRM

Enhanced Customer Insights: Gain a deeper understanding of customer behavior and preferences through detailed analytics and reporting tools.
Improved Sales Efficiency: Automate repetitive tasks and streamline sales processes, allowing your team to focus on closing deals.
Seamless Integration: Connect with other essential business tools like email, calendars, and social media platforms to create a unified workflow.
Personalized Customer Engagement: Use segmentation and targeted communication to deliver personalized experiences that resonate with individual customers.
Real-Time Collaboration: Facilitate better teamwork with shared access to customer information and collaborative tools, ensuring everyone is on the same page.
Scalable Solutions: Adapt the CRM to grow with your business, offering flexible plans and features that can be customized to meet evolving needs.
Enhanced Data Security: Protect sensitive customer information with robust security measures and compliance with industry standards.
Increased Customer Retention: Utilize tools for tracking customer satisfaction and proactively addressing issues to foster long-term loyalty.
Actionable Insights: Leverage AI-driven analytics to uncover trends and make data-driven decisions that enhance business performance.
Cost Efficiency: Reduce operational costs by automating workflows and minimizing the need for manual data entry and management.
Mobile Accessibility: Access CRM features on-the-go with mobile apps, ensuring your team can work efficiently from anywhere.
Enhanced Lead Management: Track and nurture leads through the sales funnel with tools designed to optimize lead conversion rates.
Customizable Dashboards: Create personalized dashboards that display key metrics and insights relevant to your specific business needs.
Improved Customer Support: Provide timely and effective customer service with integrated support tools and ticketing systems.
Streamlined Marketing Campaigns: Plan, execute, and analyze marketing campaigns within the CRM to ensure cohesive and effective marketing strategies.

Industry Expertise

Freshworks CRM is particularly adept in industries such as retail, healthcare, and financial services, where customer relationship management is crucial. It is best suited for small to medium-sized businesses seeking an intuitive, scalable solution to enhance customer engagement and streamline sales processes. Its user-friendly interface and robust features make it ideal for teams looking to improve efficiency and drive growth without the complexity of more extensive CRM systems.

Freshworks CRM Reviews

Average customer reviews & user sentiment summary for Freshworks CRM:

19 reviews

100%

of users would recommend this product

Freshworks CRM has a 'excellent' User Satisfaction Rating of 100% when considering 19 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Freshworks CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: Freshworks CRM is praised for its intuitive interface, making it easy for users to navigate and find the information they need. Many users find it simple to set up and customize, even for those without extensive CRM experience.
Affordable Pricing: Freshworks CRM offers a variety of pricing plans, making it accessible to businesses of all sizes. Users appreciate the value for money, especially compared to other CRM solutions.
Strong Customer Support: Freshworks CRM provides responsive and helpful customer support, both through online resources and direct contact. Users appreciate the quick resolution of issues and the availability of knowledgeable support staff.
Integration Capabilities: Freshworks CRM integrates seamlessly with a wide range of popular business applications, such as email marketing platforms, social media tools, and payment gateways. This allows users to streamline their workflows and manage all their customer interactions in one place.

Cons

Limited Customization: Some users have found the customization options to be limited, making it difficult to tailor the CRM to their specific business needs. For example, they may not be able to create custom fields or reports that are essential for their workflow.
Steep Learning Curve: The interface can be complex and overwhelming for new users, requiring significant time and effort to learn the system. This can be particularly challenging for smaller businesses with limited resources.
Integration Challenges: While Freshworks offers integrations with various third-party applications, some users have reported difficulties in setting up and maintaining these connections. This can lead to data inconsistencies and workflow disruptions.
Customer Support Issues: Some users have expressed dissatisfaction with the responsiveness and quality of customer support. They may experience long wait times or receive unhelpful responses to their inquiries.

Researcher's Summary:

Is Freshworks CRM actually refreshing, or does it leave a bad taste in your mouth? Recent user reviews paint a somewhat mixed picture. While many appreciate its user-friendly interface and affordability, some find its features less robust compared to competitors like Salesforce. For instance, users praise Freshworks CRM's intuitive layout, which makes navigating and managing contacts a breeze, especially for smaller businesses. However, larger enterprises might find its reporting and customization options limited. Its value for money is a major plus, particularly for startups and growing businesses, as it offers a good balance of features at a competitive price point. Yet, some users have expressed frustration with occasional glitches and limited third-party integrations, hindering seamless workflows.

Essentially, Freshworks CRM emerges as a user-friendly and budget-friendly option, ideal for businesses seeking a straightforward CRM solution. Its simplicity, while a strength for some, can be a limitation for those requiring advanced features.

Key Features

Notable Freshworks CRM features include:

Contact Management: Centralized repository for storing and managing customer information, including interaction history and social profiles.
Lead Scoring: Automated scoring system to prioritize leads based on their engagement and likelihood to convert.
Sales Pipeline Management: Visual representation of sales stages, allowing for easy tracking and management of deals through customizable pipelines.
Email Integration: Seamless integration with popular email services like Gmail and Outlook, enabling email tracking, scheduling, and template usage directly within the CRM.
Workflow Automation: Automate repetitive tasks and processes using a drag-and-drop interface to create custom workflows.
AI-Powered Insights: Freddy AI provides predictive analytics and actionable insights to help sales teams make data-driven decisions.
Customizable Dashboards: Tailor dashboards to display key metrics and performance indicators relevant to your business needs.
Mobile App: Access CRM functionalities on-the-go with a fully-featured mobile app available for both iOS and Android devices.
Collaboration Tools: Built-in features like team inboxes and shared calendars to enhance team collaboration and communication.
Reporting and Analytics: Generate detailed reports and analytics to monitor sales performance, track KPIs, and identify trends.
Third-Party Integrations: Integrate with a wide range of third-party applications such as Slack, Zapier, and QuickBooks to extend CRM capabilities.
Customer Support Module: Integrated support features including ticketing, knowledge base, and live chat to manage customer inquiries efficiently.
Territory Management: Define and manage sales territories to optimize resource allocation and improve sales coverage.
Custom Fields and Modules: Add custom fields and modules to tailor the CRM to your specific business requirements.
Data Import and Export: Easily import and export data in various formats to ensure seamless data migration and backup.
Security and Compliance: Robust security measures including role-based access control, data encryption, and compliance with GDPR and other regulations.