SignUpGenius vs Neon CRM

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Our analysts compared SignUpGenius vs Neon CRM based on data from our 400+ point analysis of Nonprofit CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Neon CRM Software Tool

Product Basics

SignUpGenius is a solution for nonprofits that uses sign-up forms and other tools to facilitate activities surrounding fundraisers, donation list management, donation collections, volunteer coordination and more. The software is suitable for everyone from sole proprietors to large nonprofits.

The solution comes with apps for iOS and Android. Users can send messages, access sign-ups, view reports and manage contacts. Participants can sign up for events, make payments, add items to a personal calendar, view sign-up invitations and more.
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Neon CRM is a cloud-based solution built by Neon One that helps nonprofit organizations streamline day to day processes for more efficiency and manage fundraising events, memberships and volunteers through automation.

Users can leverage it to build nonprofit websites while facilitating real-time credit card processing and recurring payments. These inclusions help enhance online donations while reducing manual work.
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$8.99 Monthly, Freemium
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Tailored to your specific needs
$179 Monthly
Get a free price quote
Tailored to your specific needs
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On-Premise
Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support

Product Insights

  • User-Friendly: A set-up wizard guides you through the steps of creating sign-ups and choosing payment settings. 
  • Email Success Metrics: You can track how well each sign-up performs. Metrics include click-through rates, as well as delivery and open rates. 
  • Efficiency: You can simplify time-consuming tasks such as sending email invites and reminders. The software supports bulk invites and reminder automation. It also provides data export capabilities. 
  • Integrations: A Zapier integration allows you to connect SignUpGenius with other apps, such as MailChimp, Constant Contact and Google Sheets. The software directly integrates with Salesforce, Twitter, Facebook, and several email clients like Gmail and Yahoo for importing contacts. 
  • Free Account: Your organization can use the software for free. This plan includes over 400 basic themes, 1,000 emails/month, automated email reminders, admin tools, social media sharing, five custom images, unlimited participants and sign-up pages, email reporting, security settings, calendar sync, unique links, integration with Google Maps, and payment collection. 
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  • Central Dashboard: Leverage customizable widgets and automatic syncing for a complete overview of the activities across the organization. Track growth and retention across supporters and donations, volunteers and events as well as upcoming activities and campaigns in one glance. 
  • Enhanced Fundraising: Centralize donor data, segment it to identify prospects and solicitations, tweak communications and campaigns and raise more money. Customized online donation forms, automated follow up receipts and workflow post-donation also help build better relationships and subsequently get supporters to pledge more donations. 
  • Comprehensive Relationship Management: Comprehensive supporter profiles, constituent portals to manage donations and customizable online forms form the foundation of a relationship-focused system that fosters deeper connections. 
  • Integrated Communication: Along with donor segmentation, integrate mass communication through emails and social media, and build a brand with storytelling and interpersonal communication. 
  • Mobile App: Available on both iOS and Android. Makes it easier to review upcoming activities, stay connected to supporters and add new donations on the go. 
  • Integrations: Use certified integrations as well as open APIs to manage multiple tools and create a streamlined, intuitive system with data consistency across the organization. 
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  • Sign-Up Forms: Tools for this feature include pre-built or customized themes, comment fields, questions, event locations in Google Maps, single or multiple dates, time zone settings, calendar syncing and more. You have the option to add attachments and duplicate forms to use again. 
  • Payment & Donation: After setting up a payments account, your organization can collect money via credit card or debit card. You can set different prices, mark whether payments are required or optional, add images and offer discounts using date or quantity criteria. 
  • Group Messaging: The system enables sending reminders via text and email, to groups or to specific people. You can customize and schedule the messages, as well as include a unique URL for sharing the sign-up. 
  • Volunteer Reports: Reports let you compile and track how many hours each volunteer has worked. You can specify the criteria for every report, such as date range, which sign-ups to includes and other parameters. Reports can be exported as CSV files. 
  • Access Controls: The software supports multiple admins. You can set different permission levels and notification options. 
  • Security: This functionality lets you add access codes to restrict who can view a sign-up. It also includes the ability to hide fields and names. 
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  • Accounts and Relationship Tracking: Create and maintain donor accounts, along with a history of contact, communication and transaction receipts. Relationships between individual accounts can be traced and tracked as a household, company or custom relationship for better communication, campaigning and event planning. 
  • Activities and Notes Tracking: Keep record of all actions performed on fields including users, constituents, accounts, donations, pledges, events, memberships, communication and purchases to audit databases as well as track previous and current data states. Trace changes in data records and maintain priority tasks using the activity and notes tracking feature. 
  • Volunteer Management: Accept, train, certify and manage volunteers. Once trained, volunteers can be assigned to different groups and projects, and the progress of the volunteer program can be measured regularly. 
  • Grant Management: Track and manage research, apply to and receive grants, track statuses, and take the requisite steps to receive grants. 
  • Constituent Login Portal: Exclusive members can access timesheets and custom web pages. Constituents can manage peer-to-peer fundraising, events and recurring transactions, upload required files and renew memberships. 
  • Credit Card and Check Processing: NeonPay is a single-source, PCI-compliant tool to manage, authorize and capture payments from all major credit cards as well as eCheck and ACH. Make payments void, issue full or partial refunds and manage disputes. 
  • Event Management: Manage all types of events, ranging from get-togethers, seminars and classes to conferences and fundraisers. Also enables dynamic event listing, conditional ticketing and attendee management. 
  • Email Marketing: Segment members and customize communication per segment using in-built templates and graphics. Segmentation can also be used to create print mail and material that can be dispatched to physical addresses. 
  • Online Web Forms and Surveys: Offers customizable, mobile-friendly and responsive web forms for events, surveys and donation collections. The forms can be branded and have support follow up communication. 
  • Reports and Analytics: Tracks the performance and growth of the organization via statistical analysis. Access detailed reports on various features and aspects of the tool, such as mailing and communication, donors, memberships, donations, transactions and payments, events, campaigns, and more. 
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Product Ranking

#2

among all
Nonprofit CRM Software

#13

among all
Nonprofit CRM Software

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User Sentiment Summary

Excellent User Sentiment 1781 reviews
Great User Sentiment 722 reviews
92%
of users recommend this product

SignUpGenius has a 'excellent' User Satisfaction Rating of 92% when considering 1781 user reviews from 1 recognized software review sites.

87%
of users recommend this product

Neon CRM has a 'great' User Satisfaction Rating of 87% when considering 722 user reviews from 4 recognized software review sites.

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4.4 (5)
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4.3 (185)
4.6 (1781)
4.4 (516)
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4.3 (16)

Awards

SignUpGenius stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

User-Friendly Interface: SignUpGenius is praised for its intuitive design, making it easy for both organizers and participants to use, even with limited technical expertise.
Effective Event Management: The platform streamlines event organization by handling sign-ups, tracking RSVPs, and simplifying communication with attendees.
Volunteer Coordination: SignUpGenius simplifies volunteer management by allowing organizers to list specific tasks and time slots, enabling volunteers to easily find and sign up for roles that match their availability.
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Customizable Interface: Neon CRM offers a high degree of flexibility, allowing users to tailor the interface to their specific workflows and preferences. This includes customizing data fields, reports, and dashboards to align with unique organizational needs.
Comprehensive Fundraising Tools: The platform provides a robust suite of features designed to streamline fundraising efforts. This includes online donation processing, event management, grant tracking, and donor communication tools, enabling nonprofits to manage all aspects of their fundraising activities efficiently.
Membership Management: Neon CRM simplifies membership management with features such as automated renewals, member directories, and communication tools. This allows organizations to effectively engage with their members and foster a sense of community.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing valuable insights into fundraising performance, membership trends, and program effectiveness. This data empowers nonprofits to make data-driven decisions and optimize their operations.
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Limited Free Plan: The free version has limitations like ads and fewer customization options, potentially impacting brand image for businesses.
Dated Design: Some users find the templates outdated, lacking modern design aesthetics, which might not align with the brand image of all businesses.
Inflexible Task Addition: Adding tasks in groups of five can be inflexible, requiring users to adjust their workflow and potentially create unnecessary entries.
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Limited Customization: Neon CRM offers some configurability, but users express frustration with the lack of deep customization options, especially for complex workflows or unique data tracking needs. This can lead to workarounds and inefficiencies for nonprofits with specific requirements.
Reporting Challenges: While Neon CRM provides reporting tools, users often find them cumbersome and lacking in flexibility. Generating custom reports or extracting specific data insights can be difficult, hindering data-driven decision-making for nonprofits.
Usability Concerns: The user interface, while generally clean, is sometimes described as unintuitive and clunky, leading to a steeper learning curve for new users. Navigating through different modules and functionalities can feel disjointed, impacting user adoption and efficiency.
Integrations: Although Neon CRM offers some integrations with popular tools, users report limitations and challenges with connecting to their preferred applications or services. This can create data silos and hinder seamless workflows across different platforms.
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Is SignUpGenius genius or does it need a sign that says "gone fishing?" User reviews from the last year suggest the former. Users rave about SignUpGenius's user-friendly interface, comparing it to a breath of fresh air compared to clunky competitors. One user, a self-proclaimed "technophobe," shared that even *they* could navigate the platform with ease. This intuitive design, coupled with robust customization features like themed templates and automated reminders, makes SignUpGenius a hit for organizing everything from volunteer shifts to potlucks. However, some users feel the free version's features are about as exciting as watching paint dry, wishing for more advanced options without having to shell out the big bucks. A few users also reported encountering the occasional technical glitch, leaving them feeling like they'd signed up for a rollercoaster ride instead of a simple sign-up sheet. While customer support receives mixed reviews, the overwhelming sentiment leans positive. Overall, SignUpGenius proves to be a valuable tool for individuals and organizations seeking a straightforward solution for managing sign-ups, particularly those who value ease of use and visual appeal over a plethora of advanced features.

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Neon CRM stands out for its robust reporting capabilities, allowing users to generate insightful reports on various fundraising metrics. This feature is particularly valuable for organizations that rely on data-driven decision-making. The software's ability to track donor interactions and giving history provides a comprehensive view of fundraising efforts, enabling organizations to identify trends and optimize strategies. Additionally, Neon CRM's customization options empower users to tailor the platform to their specific needs, ensuring a personalized experience. For instance, users can create custom fields to capture unique data points relevant to their organization. Neon CRM is best suited for small to medium-sized nonprofit organizations seeking a comprehensive fundraising solution. Its user-friendly interface and intuitive design make it accessible to users with varying levels of technical expertise. The software's affordability and scalability further enhance its appeal for growing organizations. While Neon CRM offers a wide range of features, some users have noted that the learning curve can be steep, particularly for those new to donor management systems. Additionally, certain advanced features may require additional configuration or support. Compared to similar products like Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT, Neon CRM offers a more cost-effective solution with a focus on ease of use. However, it may lack some of the advanced customization and integration capabilities of its competitors.

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