HootSuite vs SOCi

Last Updated:

Our analysts compared HootSuite vs SOCi based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

HootSuite Software Tool

Product Basics

Hootsuite, a social media management platform, empowers users to oversee multiple social media accounts from a centralized hub. Its array of features encompasses scheduling posts, tracking analytics, and fostering follower engagement. Catering primarily to businesses and organizations striving for effective social media management, Hootsuite offers user-friendly tools that simplify the complexities of social media marketing.

Notable advantages include its intuitive interface, comprehensive feature set, and cost-effective pricing structure. Plans commence at $29 per month, rendering it an attractive option for budget-conscious entities. Hootsuite's popularity is evidenced by its widespread adoption among diverse businesses and organizations, including industry giants like Coca-Cola and Nike.

While Hootsuite garners praise for its ease of use and affordability, it's essential to acknowledge that alternative social media management platforms exist, each presenting unique strengths and weaknesses. Discerning users often compare features, pricing models, and user experiences to determine the optimal solution aligned with their specific requirements.

read more...
SOCi offers a comprehensive software solution designed to streamline marketing automation, particularly for multi-location businesses. It excels in managing social media, reviews, and localized content, making it ideal for franchises, property management firms, and large enterprises with numerous locations. The platform's robust features include social media management, reputation management, and localized content creation, all integrated into a single dashboard. Users appreciate its ability to schedule posts, respond to reviews, and analyze performance metrics efficiently. The primary benefits of SOCi include enhanced brand consistency, improved customer engagement, and time-saving automation capabilities. Compared to similar products, users often highlight SOCi's intuitive interface and superior customer support. Pricing typically varies based on the number of locations and specific features required, with options for monthly or annual payments. This flexibility ensures that businesses of various sizes can find a suitable plan that aligns with their marketing needs and budget constraints.
read more...
$99 Monthly
Get a free price quote
Tailored to your specific needs
$350 Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • User-Friendly: It’s easy to create immediate or scheduled posts using the point-and-click interface. Upload media files or choose from a built-in library. 
  • Time Savings: Publish a post to multiple networks at once rather than doing each individually. 
  • Effective Advertising: Automate ad solutions in one place as well as create and launch simple campaigns quickly. Teams can collaborate directly from Hootsuite Ads. 
  • Improved Social Reach: Securely share content to boost social reach with scalable advocacy solutions. The clean mobile-first environment also boosts employee management. 
  • Better Market Understanding: Gain improved insights from organic and paid social media content with social analytics. Customized dashboards help understand what drives conversions, leads and sales. Connect with Adobe Analytics and other BI tools as well. 
  • Real-Time Social Analytics: Stay up-to-date with information about competitors, measure risks and opportunities, and set alerts for unusual spikes in volume or brand sentiment. 
  • Accessibility: Easily manage and maintain a social media presence by refining content and handling the content schedule on the go, from any device. 
  • Integration: Seamlessly integrate with third-party tools like Salesforce, Zendesk, Canva, Adobe, Brandwatch, Panoramiq Multiview, Talkwalker and more for effective brand management. 
read more...
  • Enhanced Efficiency: Automate repetitive marketing tasks, freeing up time for strategic planning and creative work.
  • Consistent Branding: Ensure uniformity across all marketing channels, maintaining a cohesive brand image.
  • Data-Driven Decisions: Leverage analytics to make informed decisions, optimizing campaigns based on real-time performance data.
  • Improved Customer Engagement: Personalize interactions with customers through targeted campaigns, increasing engagement and loyalty.
  • Scalability: Easily scale marketing efforts to accommodate business growth without a proportional increase in workload.
  • Cost Savings: Reduce the need for manual labor and minimize errors, leading to significant cost reductions over time.
  • Enhanced Collaboration: Facilitate better teamwork with centralized tools and shared access to marketing assets and data.
  • Timely Campaign Execution: Schedule and deploy campaigns at optimal times, ensuring maximum reach and impact.
  • Comprehensive Reporting: Access detailed reports that provide insights into campaign performance and ROI, aiding in future planning.
  • Regulatory Compliance: Stay compliant with industry regulations and standards, reducing the risk of legal issues.
  • Customer Insights: Gain a deeper understanding of customer behavior and preferences, allowing for more effective targeting.
  • Resource Optimization: Allocate resources more effectively by identifying high-performing channels and strategies.
  • Enhanced ROI: Maximize return on investment by optimizing marketing spend and improving campaign effectiveness.
  • Real-Time Monitoring: Monitor campaign performance in real-time, allowing for quick adjustments and improvements.
  • Seamless Integration: Integrate with other business tools and platforms, creating a unified marketing ecosystem.
read more...
  • Content Creation: Create, curate, review and publish content seamlessly from a single dashboard. Efficiently develop media-rich content and streamline post scheduling with Auto Scheduler for a strong social media presence. 
  • Audience Engagement: Monitor trends and post performances across profiles and manage customer messages from different networks in a single stream with Hootsuite’s Inbox. Efficient chatbots respond to straightforward audience inquiries quickly. 
  • Advertise: Leverage tools to create and manage ad campaigns with ease. 
    •  Boost organic Facebook content with the Hootsuite Composer. 
    •  Promote organic posts as Sponsored Content ads to target audiences on LinkedIn. 
    •  Oversee campaigns, review results, collaborate and launch creative campaigns with Hootsuite Ads. 
  • Monitoring: Understand key topics, track post performances and brand mentions, and monitor competitor activities from a single dashboard. Hootsuite Insights provides an instant overview of online conversations in real time. 
  • Analysis: Customizable reports enable setting and monitoring performance benchmarks. Calculate the real return on social media investment using Hootsuite Impact. 
read more...
  • Centralized Dashboard: Manage all your social media accounts and marketing campaigns from a single, intuitive interface.
  • Content Library: Access a repository of pre-approved content that can be easily customized and scheduled for posting.
  • Automated Scheduling: Schedule posts across multiple platforms in advance, ensuring consistent and timely content delivery.
  • Reputation Management: Monitor and respond to customer reviews and feedback across various review sites from one place.
  • Analytics and Reporting: Generate detailed reports on campaign performance, audience engagement, and ROI with customizable metrics.
  • Multi-Location Management: Efficiently manage marketing efforts for multiple business locations, ensuring brand consistency and localized content.
  • Social Listening: Track brand mentions and relevant conversations across social media to stay informed and engage proactively.
  • Ad Campaign Management: Create, manage, and optimize paid social media campaigns with built-in tools for targeting and budget control.
  • Team Collaboration: Facilitate seamless collaboration among team members with role-based access and task assignments.
  • Customizable Workflows: Design and implement workflows tailored to your specific marketing processes and approval hierarchies.
  • Local Pages Management: Maintain and update local business pages on platforms like Google My Business and Facebook, ensuring accurate and up-to-date information.
  • Customer Insights: Gain valuable insights into customer behavior and preferences through data analysis and reporting tools.
  • Mobile App: Manage your marketing activities on-the-go with SOCi's mobile application, available for both iOS and Android devices.
  • Integration Capabilities: Seamlessly integrate SOCi with other marketing tools and platforms to streamline your marketing operations.
  • Compliance and Security: Ensure your marketing activities comply with industry regulations and data security standards.
read more...

Product Ranking

#27

among all
Marketing Automation Software

#89

among all
Marketing Automation Software

Find out who the leaders are

User Sentiment Summary

Great User Sentiment 6045 reviews
Excellent User Sentiment 488 reviews
83%
of users recommend this product

HootSuite has a 'great' User Satisfaction Rating of 83% when considering 6045 user reviews from 4 recognized software review sites.

90%
of users recommend this product

SOCi has a 'excellent' User Satisfaction Rating of 90% when considering 488 user reviews from 2 recognized software review sites.

4.1 (2919)
n/a
n/a
4.47 (244)
4.3 (2516)
4.5 (244)
4.3 (81)
n/a
3.9 (529)
n/a

Awards

we're gathering data

SOCi stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Planning: All users who mention scheduling of posts noted that the ability to plan posts ahead of time is the key benefit of this solution.
Monitoring: The solution offers easy capabilities for analysis, according to all reviews referencing this aspect.
Multiple Accounts Access: All users referring to this element noted the ability to access different social media accounts from one platform as an important advantage.
Show more
Centralized Management: SOCi is praised for its ability to streamline the management of multiple social media accounts from a single platform, a significant advantage for businesses juggling numerous profiles.
Location-Specific Tailoring: A notable strength of SOCi is its capacity for handling multi-location businesses, empowering users to tailor content and campaigns for different branches or franchises, ensuring localized messaging.
Data-Driven Insights: Users commend SOCi's robust analytics and reporting features, which provide valuable data on campaign performance and audience engagement, enabling informed decision-making.
Content Scheduling Efficiency: SOCi's content scheduling and management capabilities are highly regarded, allowing users to plan and automate their social media posting, saving time and ensuring consistent engagement.
Responsive Customer Support: Users consistently highlight SOCi's effective customer support, praising their responsiveness in addressing queries and resolving technical issues promptly.
Show more
Instagram: The product doesn’t offer many tools to integrate well with Instagram, according to all the users who mention this aspect.
Glitches: All reviews about downtime and bugs noted that the solution is prone to glitchy behavior.
Learning Curve: All users talking about setup and implementation reported that the product takes some time to get used to.
Show more
Technical Issues: SOCi users have reported experiencing occasional bugs and technical glitches within the platform.
Difficult to Learn: The platform can be challenging for new users to learn due to its extensive features and functionalities.
Expensive: SOCi's pricing is considered to be higher compared to some other social media and reputation management tools available in the market.
Show more

HootSuite helps businesses of all sizes manage their social media presence from one convenient platform. It allows users to schedule posts, track analytics, and engage with followers across multiple social media platforms. HootSuite is praised for its user-friendly interface and comprehensive features, making it a popular choice for businesses looking to streamline their social media management. However, some users find the pricing to be on the higher side, especially for larger teams or businesses with extensive social media needs. Additionally, while HootSuite offers integrations with various tools, it may not have the same level of integration with other marketing automation platforms as some competitors, which could be a drawback for businesses with complex marketing workflows. HootSuite's strengths lie in its ease of use, scheduling capabilities, and analytics tools. Users appreciate the ability to schedule posts in advance, ensuring a consistent social media presence. The platform's analytics provide valuable insights into audience engagement and campaign performance, allowing businesses to optimize their social media strategies. HootSuite's ability to manage multiple social media accounts from a single dashboard is a significant advantage, saving time and effort for social media managers. Compared to similar products like Sprout Social and Buffer, HootSuite offers a wider range of features and integrations, making it a more comprehensive solution for businesses with diverse social media needs. However, Sprout Social is often lauded for its superior customer support and user interface, while Buffer is known for its affordability and simplicity. Ultimately, the best choice depends on the specific requirements and budget of each business. HootSuite is well-suited for businesses of all sizes, from small startups to large enterprises. Its scalability and flexibility make it adaptable to different social media strategies and team structures. For businesses looking to improve their social media efficiency and gain valuable insights into their audience, HootSuite is a powerful tool that can help them achieve their social media goals. However, it's essential to consider the pricing and integration options before making a decision. Businesses with extensive marketing automation needs may want to explore alternative platforms that offer more robust integrations. Overall, HootSuite remains a leading social media management platform, providing businesses with the tools they need to succeed in the ever-evolving social media landscape.

Show more

Is SOCi a social butterfly in the world of social media management platforms? SOCi generally receives positive reviews for its comprehensive approach to social media and reputation management. Users particularly value its ability to manage multiple social media accounts and locations from a single platform, making it a great option for businesses with multiple locations. They also appreciate that the platform's robust analytics and reporting features provide actionable insights. However, some users find the user interface a bit complex, requiring a learning curve. There are also occasional gripes about slow customer support response times. Overall, SOCi seems best suited for multi-location businesses that need a powerful tool to manage their social media presence and track their online reputation. Its ability to handle multiple accounts and locations, along with its robust analytics, makes it a valuable asset for businesses looking to streamline their social media efforts and gain a competitive edge.

Show more

Screenshots

Top Alternatives in Marketing Automation Software


ActiveCampaign

AWeber

Brevo

Constant Contact

Eloqua

GetResponse

HubSpot

Keap

Klaviyo

Mailchimp

Marketing Cloud Account Engagement

Marketo

Omnisend

Ortto

Sendinblue

SharpSpring

Zoho Marketing Automation

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings