HootSuite vs Klaviyo

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Our analysts compared HootSuite vs Klaviyo based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

HootSuite Software Tool

Product Basics

Hootsuite, a social media management platform, empowers users to oversee multiple social media accounts from a centralized hub. Its array of features encompasses scheduling posts, tracking analytics, and fostering follower engagement. Catering primarily to businesses and organizations striving for effective social media management, Hootsuite offers user-friendly tools that simplify the complexities of social media marketing.

Notable advantages include its intuitive interface, comprehensive feature set, and cost-effective pricing structure. Plans commence at $29 per month, rendering it an attractive option for budget-conscious entities. Hootsuite's popularity is evidenced by its widespread adoption among diverse businesses and organizations, including industry giants like Coca-Cola and Nike.

While Hootsuite garners praise for its ease of use and affordability, it's essential to acknowledge that alternative social media management platforms exist, each presenting unique strengths and weaknesses. Discerning users often compare features, pricing models, and user experiences to determine the optimal solution aligned with their specific requirements.

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Klaviyo is a cloud-based marketing automation platform that empowers e-commerce businesses to elevate their marketing strategies through targeted email and SMS campaigns. It's particularly well-suited for businesses aiming to enhance customer engagement and drive sales by delivering personalized messages based on customer behavior and preferences. Key benefits include increased customer engagement, improved sales, and enhanced customer retention. Popular features encompass email segmentation, pre-built reports, email automation, and drip campaigns. Users often highlight its ease of use and robust features as standout qualities. Klaviyo offers transparent pricing with various plans to accommodate different business needs, typically based on the size of your contact list and desired features.

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$99 Monthly
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Tailored to your specific needs
$45 Monthly, Freemium
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Tailored to your specific needs
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Product Insights

  • User-Friendly: It’s easy to create immediate or scheduled posts using the point-and-click interface. Upload media files or choose from a built-in library. 
  • Time Savings: Publish a post to multiple networks at once rather than doing each individually. 
  • Effective Advertising: Automate ad solutions in one place as well as create and launch simple campaigns quickly. Teams can collaborate directly from Hootsuite Ads. 
  • Improved Social Reach: Securely share content to boost social reach with scalable advocacy solutions. The clean mobile-first environment also boosts employee management. 
  • Better Market Understanding: Gain improved insights from organic and paid social media content with social analytics. Customized dashboards help understand what drives conversions, leads and sales. Connect with Adobe Analytics and other BI tools as well. 
  • Real-Time Social Analytics: Stay up-to-date with information about competitors, measure risks and opportunities, and set alerts for unusual spikes in volume or brand sentiment. 
  • Accessibility: Easily manage and maintain a social media presence by refining content and handling the content schedule on the go, from any device. 
  • Integration: Seamlessly integrate with third-party tools like Salesforce, Zendesk, Canva, Adobe, Brandwatch, Panoramiq Multiview, Talkwalker and more for effective brand management. 
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  • Prebuilt Autoresponders Save time and generate more revenue by using prebuilt email flows for quick response to customers and an increase in reach. 
  • Email Personalization: Tailor emails for customers according to business requirements. Automate target emails based on real-time behavior and insert content through custom web feeds. 
  • More Sales: Drive more revenue through built-in, automated welcome emails and abandoned cart email flows. 
  • Automated Lists: Import lists of subscribers from form capture tools or other ESPs automatically. 
  • Custom Profiles: Understand and analyze customers from website visit to purchase with a 360-degree view of their buying behavior. 
  • SMS Marketing: Personalize every text message with an easy set up. Store and track customer consent on their profile. Also, measure how much revenue a message generates. 
  • Data Science: Analyzes and predicts customer behavior and market conditions using machine learning and AI. Determines VIP customers to target with offers. Shows the right time to send emails to generate more clicks. 
  • Ultra-Specific Segments: Use as many conditions as desired to build detailed segments, making it easier to create personalized email or text message campaigns. 
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  • Content Creation: Create, curate, review and publish content seamlessly from a single dashboard. Efficiently develop media-rich content and streamline post scheduling with Auto Scheduler for a strong social media presence. 
  • Audience Engagement: Monitor trends and post performances across profiles and manage customer messages from different networks in a single stream with Hootsuite’s Inbox. Efficient chatbots respond to straightforward audience inquiries quickly. 
  • Advertise: Leverage tools to create and manage ad campaigns with ease. 
    •  Boost organic Facebook content with the Hootsuite Composer. 
    •  Promote organic posts as Sponsored Content ads to target audiences on LinkedIn. 
    •  Oversee campaigns, review results, collaborate and launch creative campaigns with Hootsuite Ads. 
  • Monitoring: Understand key topics, track post performances and brand mentions, and monitor competitor activities from a single dashboard. Hootsuite Insights provides an instant overview of online conversations in real time. 
  • Analysis: Customizable reports enable setting and monitoring performance benchmarks. Calculate the real return on social media investment using Hootsuite Impact. 
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  • Customer Relationships: Attend to customers, collect and store important customer information, and use it according to their consent. 
  • Analysis: Understand customer trends through segmented market data, using data science and AI, which provides business insights to speed up growth. 
  • Integrations: Offers unlimited real-time data with robust, ready-to-go integrations for more audience insights and personalization. Connects with Shopify, WooCommerce, Magento and more. An open API provides the flexibility to create direct integrations with custom e-commerce platforms. 
  • Reporting: Run reports from a single screen and export data with ease. Understand flow performance, campaign performance and signup form performance quickly. Custom analytics assesses the performance of emails and identifies opportunities. 
  • Social Media Advertising: Transfer data to Facebook and Instagram to create relevant messages and deliver consistent experiences. Sync data dynamically and generate more sales to automatically updated target groups with product-specific ads. 
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Product Ranking

#27

among all
Marketing Automation Software

#51

among all
Marketing Automation Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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AI-Based Capabilities Campaign Management Compliance And Data Security Dashboard And Reporting Email Campaign Management Lead Generation Lead Management Lead Nurturing Mobile Capabilities Platform Capabilities Social Media Campaign Management Text Campaign Management 50 66 83 66 90 68 60 81 41 64 54 79 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 6045 reviews
Excellent User Sentiment 1001 reviews
83%
of users recommend this product

HootSuite has a 'great' User Satisfaction Rating of 83% when considering 6045 user reviews from 4 recognized software review sites.

93%
of users recommend this product

Klaviyo has a 'excellent' User Satisfaction Rating of 93% when considering 1001 user reviews from 4 recognized software review sites.

4.1 (2919)
4.6 (473)
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4.67 (297)
4.3 (2516)
4.7 (183)
4.3 (81)
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3.9 (529)
4.5 (48)

Awards

we're gathering data

Klaviyo stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Planning: All users who mention scheduling of posts noted that the ability to plan posts ahead of time is the key benefit of this solution.
Monitoring: The solution offers easy capabilities for analysis, according to all reviews referencing this aspect.
Multiple Accounts Access: All users referring to this element noted the ability to access different social media accounts from one platform as an important advantage.
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Analytics: The product offers robust analysis capabilities, according to all reviews about analytics.
Ease of Use: A user-friendly interface and email templates are noted by 96% of users who leverage the product.
Segmentation: More than 90% of user feedback on this feature suggests that segmentation is a key benefit.
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Instagram: The product doesn’t offer many tools to integrate well with Instagram, according to all the users who mention this aspect.
Glitches: All reviews about downtime and bugs noted that the solution is prone to glitchy behavior.
Learning Curve: All users talking about setup and implementation reported that the product takes some time to get used to.
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Training: All users who mention setup and implementation indicated the lack of training resources as a drawback.
Cost: It’s not cost-effective for the functionality offered, according to 79% of users who mention this aspect.
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HootSuite helps businesses of all sizes manage their social media presence from one convenient platform. It allows users to schedule posts, track analytics, and engage with followers across multiple social media platforms. HootSuite is praised for its user-friendly interface and comprehensive features, making it a popular choice for businesses looking to streamline their social media management. However, some users find the pricing to be on the higher side, especially for larger teams or businesses with extensive social media needs. Additionally, while HootSuite offers integrations with various tools, it may not have the same level of integration with other marketing automation platforms as some competitors, which could be a drawback for businesses with complex marketing workflows. HootSuite's strengths lie in its ease of use, scheduling capabilities, and analytics tools. Users appreciate the ability to schedule posts in advance, ensuring a consistent social media presence. The platform's analytics provide valuable insights into audience engagement and campaign performance, allowing businesses to optimize their social media strategies. HootSuite's ability to manage multiple social media accounts from a single dashboard is a significant advantage, saving time and effort for social media managers. Compared to similar products like Sprout Social and Buffer, HootSuite offers a wider range of features and integrations, making it a more comprehensive solution for businesses with diverse social media needs. However, Sprout Social is often lauded for its superior customer support and user interface, while Buffer is known for its affordability and simplicity. Ultimately, the best choice depends on the specific requirements and budget of each business. HootSuite is well-suited for businesses of all sizes, from small startups to large enterprises. Its scalability and flexibility make it adaptable to different social media strategies and team structures. For businesses looking to improve their social media efficiency and gain valuable insights into their audience, HootSuite is a powerful tool that can help them achieve their social media goals. However, it's essential to consider the pricing and integration options before making a decision. Businesses with extensive marketing automation needs may want to explore alternative platforms that offer more robust integrations. Overall, HootSuite remains a leading social media management platform, providing businesses with the tools they need to succeed in the ever-evolving social media landscape.

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With an easy-to-use design and email templates, Klaviyo simplifies marketing efforts. Vigorous monitoring and analytics were other strong points according to user feedback. Users also leverage it for market segmentation, which provides useful market insights according to the segments chosen. However, getting started with the product may take some time due to the lack of training resources for implementation, and the capabilities may not justify the price tag for smaller companies according to user feedback. All in all, it’s a good choice for companies with a larger budget that require strong automation and segmentation capabilities.

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Screenshots

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