McKesson EMR vs One Touch EMR

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Our analysts compared McKesson EMR vs One Touch EMR based on data from our 400+ point analysis of EMR Software, user reviews and our own crowdsourced data from our free software selection platform.

McKesson EMR Software Tool
One Touch EMR Software Tool

Product Basics

McKesson EMR focuses on improving care in every setting — one practice and one patient at a time. Partnering with biopharma companies, care providers, pharmacies, manufacturers and more, this solution helps to provide patients with the proper health services, products, and medicine they need.

With more than 20 years of experience in relation to medical software and nearly 80,000 employees, this system is used by a variety of health organizations to manage their operations and increase revenue. From pharmacy services to solutions for specialty practices, this solution offers a wide range of features and tools to help out your health facility.
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One Touch EMR is a medical record and practice organization platform for small to medium operations. It synthesizes medical records, schedules and supply management into one platform, with a dashboard showcasing daily schedules, pending orders and patient and coworker communications. It has robust patient encounter recording, with demographics, vitals, history, history of present illness, medications and allergies and more for each visit, and an encounter timeline to best put treatment into perspective.

It is web-delivered, with access portals from web browsers and the ability to access from internet-capable devices, and has apps for iPads and iPhones. It is HIPAA compliant and Meaningful Use certified. It has scalable billing with a free option.
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$399 Monthly
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$149/Doctor, Monthly, Freemium
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Product Assistance

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Product Insights

  • Flexibility: McKesson EMR is suitable for healthcare organizations of every size. Specialties like oncology, rheumatology, gastroenterology, ophthalmology and neurology are all supported and can be customized to the EMR. 
  • Save Money: With Onmark specialty group purchasing, members can get the best possible pricing on drug purchases. Facilities can save money on therapeutic options like oncology, rheumatology, gastroenterology, neurology and more specialties.
  • Pharmaceutical Distribution: Your health organization has access to a vast list of prescription and OTC medications and other pharmaceutical products. These include brand name and generic drugs, specialty drugs for physician practices, vaccines and more. 
  • Manage Inventory: All of your health facility’s inventory can be tracked using McKesson. The use of specialty equipment can be managed while the amount prescription and OTC drugs can be viewed and alert users when something is running low or needs to be replaced. 
  • Patient Experience: Aside from getting in and out of the doctor’s office faster, patients receive greater care and treatment. Patients can communicate with their physicians and view lab results online. 
  • Secure Information: Storing a patient’s medical information on McKesson’s servers rather than in physical filing cabinets protects sensitive data. Only certain users are permitted access to a patient’s file. 
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  • Comprehensive Patient Encounters: Physicians give better care by having all patient information at their fingertips. Medical records are comprehensive, logging all patient encounters, medications, history, physical exams and more. Patient records and charts can be actionable, with exit links for billing, communication and more. 
  • Centralize Practice Management: Practices can manage their schedules, supplies and patient care all in-platform. A robust calendar feature lets physicians build their schedules around each others’ with multiple-person views. Advanced supply and prescription logging lets them determine the status of orders and inventory. Deep patient records are intertwined with the first two, synthesizing and streamlining care efforts. 
  • Reduce Costs: Scalable pricing lets practices decide what features are important and what they can afford. A free plan provides all basic features. Higher scales enable more advanced features, such as medical voice dictation and on-site data backup, and expand on included features, like e-prescribing and telemedicine video. 
  • Mobile Support: Practices can access the platform from nearly any web-enabled device. IOS apps and browser delivery mean providers can access all their information on-the-go. 
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  • Infusion Management: McKesson’s intraFUSION tool allows practitioners to provide higher quality care and improve patient outcomes with increased patient compliance. Over 20 core therapies for outpatient treatment are offered with intraFUSION. Additionally, its transparent drug purchasing allows you to get the lowest drug pricing possible, while bringing up any discounts you may benefit from. 
  • In-Office Drug Dispensing: With self-administered medication dispensing, practitioners have more control over the treatment process. Physicians can dispense oral and self-injectable medications at the point of care, making it very convenient for patients. 
  • Patient Management: McKesson allows physicians to chart and document patient information that can be accessed whenever, wherever. Clinicians can easily pull up a patient’s history, demographics, diagnoses, allergies, medication and more electronically.  
  • Claims Reimbursement: McKesson handles nearly every aspect of the billing and payment process. Insurance providers are automatically verified and claims are looked over and scrubbed of any errors which could lead to delayed reimbursement. McKesson lets you get paid faster without missing out on revenue to unfinished claims. 
  • Value-Based Care: This feature enhances your facility’s care with aid from business advisors. These advisors help you by evaluating clinical and operational readiness, developing customized action plans, recommending negotiation strategies, providing education and more. 
  • Business Consulting: McKesson helps health organizations with strategic planning, project management, technological integration and more to improve financial results. McKesson also provides revenue cycle analytics and customized education courses to improve accuracy and productivity. 
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  • Dashboard: An overarching welcome page gives practices a daily view of schedule, orders, labs, patient information and more. It lets physicians stay organized from an integrated space. 
  • Calendar: A calendar provides up to five providers’ schedules simultaneously, and allows for schedule altering, including creating appointments.  
  • Encounter Summary: Patient encounters go in-depth with all relevant information to give providers the complete picture when deciding on treatment. Patient history, history of present illness, vitals, medications and allergies, physical exams and more all have customizable templates for outlining patient encounters and treatment. 
  • Communications: Providers can communicate with coworkers or patients in-platform. It allows phone calls to be made from a patient’s chart, with internal faxing and document sending to internal and external locations.  
  • Superbill: A superbill is attached to the patient encounter summary. Service level can be selected from a drop-down list. Superbills can go through admin for approval, then can be exported as a PDF or printed. 
  • Reports: Reports include labs, prescription refills, clinical, meaningful use and health maintenance. These reports can be generated in-platform and exported. 
  • Treatment Plans: It supports future lab and procedure request management. It can enroll patients in health maintenance plans, fill prescriptions and request orders from outside facilities. 
  • Orders and Lab Feed: It tracks all orders and lab requests, logging specifics such as medications and supplies involved. Search filters allow providers to thoroughly sort through their orders and requests for administration purposes. 
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Product Ranking

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#59

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User Sentiment Summary

Fair User Sentiment 24 reviews
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69%
of users recommend this product

McKesson EMR has a 'fair' User Satisfaction Rating of 69% when considering 24 user reviews from 2 recognized software review sites.

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3.5 (20)
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3.1 (4)
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Synopsis of User Ratings and Reviews

Easy to Use: McKesson EMR is praised for its intuitive interface, making it easy for users to navigate and find the information they need. Users appreciate the straightforward design and clear labeling, which helps them quickly access patient charts, order tests, and document notes.
Comprehensive Features: McKesson EMR offers a wide range of features that cater to various medical specialties. Users appreciate the robust functionality, including electronic prescribing, patient portal integration, and robust reporting capabilities. This comprehensive suite of tools helps streamline workflows and improve patient care.
Strong Support: McKesson provides excellent customer support, ensuring users have access to assistance when needed. Users appreciate the responsive and knowledgeable support team, which helps them resolve issues quickly and efficiently. This reliable support system provides peace of mind and ensures a smooth user experience.
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Intuitive Design: One Touch EMR is designed to be user-friendly and easy to navigate, even for users with limited technical expertise.
Accessible from Anywhere: The cloud-based platform allows access from various devices, including iPads, iPhones, and Android devices, making it convenient for providers on the go.
Seamless Integration: One Touch EMR integrates with existing programs and other health IT applications, ensuring data flows smoothly between systems.
Multiple Support Channels: Users can access help through various channels, including help videos, online chat, and call-based support, ensuring their questions are answered promptly.
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Slow Performance: Users frequently report slow loading times and lag, which can be frustrating and impact workflow efficiency. For example, some users have described the system as "sluggish" and "unresponsive," particularly during peak hours.
Limited Customization: The system's lack of flexibility can make it difficult to tailor the software to specific practice needs. For instance, some users have expressed dissatisfaction with the limited options for customizing workflows and reports.
Steep Learning Curve: McKesson EMR can be challenging to learn, especially for new users. The interface can be complex and require significant training, which can lead to frustration and decreased productivity.
Technical Support Issues: Users have reported difficulties getting timely and effective support from McKesson. Some have described the support process as "unresponsive" and "unhelpful," which can be a major concern for practices relying on the system.
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Support Response Time: While One Touch EMR is praised for its customer support, some users have reported slow response times, leading to prolonged downtime and self-implemented fixes.
Template Functionality: Users have expressed frustration with limitations in template customization, particularly the inability to cut and paste templates, hindering efficient workflow.
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Is McKesson EMR the real deal or just a McKesson mess? User reviews paint a mixed picture of the software, with some praising its ease of use and integration capabilities, while others lament its shortcomings and lack of innovation. McKesson EMR's user-friendly interface is a major selling point, with users consistently highlighting its intuitive design and ease of navigation. The software's seamless integration with practice management software is another key strength, streamlining workflows and reducing administrative burden. However, users have expressed concerns about the software's limited functionality and lack of advanced features, particularly when compared to competitors like Epic and Cerner. Some users have also reported issues with the software's stability and reliability, citing frequent glitches and slow performance. McKesson EMR is best suited for smaller practices that prioritize ease of use and integration over advanced functionality. The software's user-friendly interface and seamless integration with practice management software make it a good choice for practices that are new to EMR or have limited IT resources. However, larger practices or those with complex needs may find the software's limited functionality and lack of innovation to be a major drawback.

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Is One Touch EMR the one to watch in the crowded EMR market? User reviews from the last year suggest it just might be, particularly for smaller practices looking for an intuitive and mobile-friendly solution. Users rave about its clean interface, praising its ease of navigation and accessibility across various devices. One user, for example, highlighted how One Touch EMR streamlined their pre-encounter process, making it a breeze to review patient charts and demographics. This echoes the sentiment that One Touch EMR is a breath of fresh air compared to more cumbersome systems. However, it's not all sunshine and roses. The most consistent gripe from users revolves around customer support. While some users find the support team helpful, others describe frustratingly slow response times, particularly during the initial setup phase. This inconsistency in customer experience, a common pain point for many software solutions, is something potential users should weigh carefully. Another recurring criticism targets the limitations of template customization. While One Touch EMR offers templates, users express a desire for greater flexibility in tailoring them to their specific workflows. Despite these drawbacks, the overall sentiment leans positive. Users consistently highlight One Touch EMR's intuitive design and robust functionality as major selling points, especially for practices seeking a user-friendly system that doesn't require extensive training. The ability to manage appointments, prescriptions, and even lab integrations seamlessly within a single platform is a significant draw for many. Ultimately, One Touch EMR appears well-suited for smaller practices or those transitioning from paper-based systems, prioritizing ease of use and accessibility over highly granular customization options.

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