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What is Box?

Industry Specialties: Serves all industries

Box is a cloud-based tool for storing and sharing content for enterprise collaboration. It facilitates the online management of files, documents, presentations and videos anywhere and integrates seamlessly with virtually all open APIs, Microsoft Office 365, Salesforce and Adobe. Also, this enables editing, reviewing and sharing digital assets and assigning tasks to others. Team members can create workflows in minutes to speed up standard business processes without IT assistance. A centralized console grants a consolidated view of all shared content and accounts. In addition to granular access permissions, it ensures data integrity through watermarking and classification. It’s HIPAA, FINRA and FedRAMP certified.
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#244

Box is ranked #244 in the CMS Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Box Pricing

Based on our most recent analysis, Box pricing starts at $5 (Per User, Monthly).

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Price
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Starting From
$5
Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

Box is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Box:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Box Benefits and Insights

Why use Box?

Key differentiators & advantages of Box

  • Safeguard Content: Protect files using cloud-native security. Employ watermarking, classification and granular access controls. 
  • Saves Time: Automate reviews and approvals. Cut down on time wastage and fasten simple processes. Shorten review cycles. 
  • Better Project Management: Store all files in a centralized folder and access them. Collaborate with team members in real-time. Search files easily and receive updates on project timelines and notes. 
  • Accessibility: Access files from any location. Use different devices to view files, such as laptops, computers, tablets and mobile phones. 
  • Work Together: Collaborate on documents, leave comments on presentations and create team to-do lists and more in one workspace. Generate tasks and assignments, allowing team members to know what to do and when. Enable quick and easy updates with group chats. 

Industry Expertise

This software is best suited for small and medium-sized businesses looking to streamline document management and sharing.

Box Reviews

Average customer reviews & user sentiment summary for Box:

User satisfaction level icon: great

8677 reviews

85%

of users would recommend this product

Box has a 'great' User Satisfaction Rating of 85% when considering 8677 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Box reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Storage: The solution provides a massive, secure cloud storage that can expand at a minimal cost, according to 89% of users.
  • Sharing: According to 93% of users who reviewed this functionality, it’s easy and secure to share files.
  • Accessibility: About 90% of users who mentioned this feature said it’s easy to access files, documents and other information from any remote location.
  • Integration: According to 95% of users who reviewed this, the solution seamlessly integrates with third-party business applications.

Cons

  • Dashboard: The software’s dashboard is confusing and the layout needs improvement, according to 100% of users.
  • Offline Functionality: According to 80% of users who reviewed this, the offline capability of the software is minimal.
  • Pricing: About 56% of users who mentioned this said the solution isn’t very affordable.

Researcher's Summary:

Box is an easy-to-use platform that offers file storage, SSL encryption and admin controls. It enables secure synchronization of files and facilitates team collaboration. Users who have tried this product said the dashboard isn’t handy. Clients often struggle with the pricing. Most users appreciate the integration and file-sharing functionalities. The accessibility feature is also helpful. In short, small and medium-sized businesses, developers and consumers who want a platform focusing on collaboration, security and simplified workflow should try this solution.

Key Features

  • Protection: Safeguard files and documents by classifying them based on PII and custom terms determined by admin policy. Configure access policies to secure data and prevent data leaks. 
  • Relay: Work efficiently by creating an automated workflow process delivering documents from one step to the next. Simplify reviews, approvals, onboarding and offboarding processes by sending reminders and monitoring the progress of files. 
  • Signatures: Use secure, compliant and legally binding e-signs for critical business documents. 
  • Notes: Take notes for meetings, brainstorm sessions, to-do lists, planning and more from any device, instantly available on the web, mobile or desktop. Make use of annotations, comments, image embedding and version history. 
  • Drive: House all files in one place in the cloud, saving precious hard drive space. Access, edit and share documents on any desktop, with data saved automatically to the cloud. 
  • AI Solutions: Make sense of hard-to-read data points with AI technology that groups most important information in an easy-to-understand manner. 
  • Consulting: Allow the consultant team to help with user implementation strategies, software integration and the creation of customized training and solutions. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Collaborating with non-Box users is challenging. 
  •  Difficult to send links via email. 
  •  Tends to freeze. 
  •  Dashboard can get confusing. 
  •  Doesn’t support video files. 

Suite Support

mail_outlineEmail: Not given.
phonePhone: Available only for Premier and Platinum Service customers.
schoolTraining: Access certification programs, live classes and self-paced educational content.
local_offerTickets: Submit a request for assistance by signing in on the “Contact Support” page.
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