WebPT vs AdvancedMD

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Our analysts compared WebPT vs AdvancedMD based on data from our 400+ point analysis of Patient Scheduling Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

WebPT is a comprehensive software solution designed primarily for physical therapy professionals, offering a robust electronic medical records (EMR) system among other functionalities. It caters specifically to the needs of outpatient therapy clinics, streamlining their operations with features such as patient scheduling, documentation, billing, and practice management. One of the key benefits of WebPT is its ability to enhance clinic efficiency and compliance with healthcare regulations, making it a valuable tool for practitioners looking to optimize their practice. Compared to similar products in the market, users often highlight WebPT's user-friendly interface and specialized features tailored for physical therapy settings as significant advantages. Pricing for WebPT is structured on a per-provider basis, with monthly subscription fees that vary depending on the size of the practice and the range of features required, offering flexibility to accommodate different budgetary needs.

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AdvancedMD is a cloud-based, mobile-forward suite designed primarily for medical practices and healthcare facilities, with enough variability to fit into most organization’s workflows seamlessly.

Use the platform to manage appointments, view patient information, automate billing and stay on top of your finances, as well as chart patient health and administer telehealth care. You can even tailor it to suit individual practices, giving providers an easy-to-use interface and ensuring success.

Increase your overall traffic and revenue without sacrificing the quality of care provided by keeping patients coming through the doors and quickly following up on scheduling tasks.

Our Research Process for AdvancedMD

To get a sense of how AdvancedMD works, I gathered analyst scores from our proprietary Jumpstart Platform. This showed me key differentiators and advantages of the platform that make it stand out against competitors like eClinicalWorks, NextGen Enterprise and Oracle Ambulatory EHR.

And though I couldn’t get a free trial, I checked out online product tours, demos and YouTube tutorial videos, alongside user reviews from G2 and Capterra, to ensure I got the full picture.

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$99/User, Monthly
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$500/Provider, Monthly
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Chromebook
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Mobile
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Live Online
Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Document Efficiently: Create and send specialty documentation, including progress notes, initial evaluation, flowsheets and discharge summaries. 
  • Gain Peace of Mind: Keep sensitive patient data secure and encrypted via bank-level modern encryption algorithms, and ensure data is HIPAA compliant as well. 
  • Accessibility: Data is accessible from any authorized, internet-connected computer, offering convenient access. 
  • Defensible Documentation: Ensure airtight documentation with integrated functional limitation reporting, therapy cap tracking, 8-minute rule calculations, CCI edit alerts and an ICD-10 code picker. 
  • Specialize and Customize: Digitally document all notes, send initial examinations, notes and flowsheets, and serve discharge papers using specialized, customizable templates. 
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  • Synchronize Workflow: With integrable features and configurable templates, you can optimize workflows by connecting an entire facility with multiple departments and other pharmacies and labs. Treat more patients daily without sacrificing quality of care, leading to an increase in revenue.

    Physicians can easily access relevant information on the system in real time to properly treat a patient. Patient ledgers, on the other hand, help patients track outstanding payments directly on the platform and pay them in half or full — an advantage over competitor eClinicalWorks, which requires partner integrations to support this function.
  • Manage Reputation: Manage online surveys and patient feedback relating to a practice and doctors using AdvancedReputation. Reviews are both easy to fill out and easy for online searchers to see how many reviews users have as well as how well a practice ranks in comparison to other practices.
  • Support Scalability: With numerous optional features and tools, it can be tailored to a variety of health specialties of all sizes based on each organization’s unique needs.

    Besides robust platform capabilities, custom integrations with external solutions also come in handy. For API extensibility, you can use the AdvancedMD Developer Portal. Integrations with Office 365 lets you sync all your contacts, appointments and events, something currently not supported by competitors like eClinicalWorks.
  • Access Mobility: Applications for iPhone and iPad allow physicians to communicate with patients and provide care whenever and wherever. You can view records, add patients and manage schedules directly on AdvancedMD’s phone app, which is designed to render on any device or fit any screen size. It is also fully supported on Android devices.
  • Facilitate Patient Engagement: Patients can be much more involved throughout their entire healthcare process with the use of the patient portal to communicate with their physicians, send refill requests for medication, view lab results, access educational resources, attend telehealth sessions and leave social media reviews.

    Our analysts gave AdvancedMD a perfect score for this feature, while competitors like NextGen Enterprise and Oracle Ambulatory EHR scored about 50 due to needing external programs like Elsevier and Healthwise for the same function.
  • Offer Flexible Treatment Options: Telehealth appointments along with reminders, patient messaging and patient portals all give clinicians better ways to treat their patients, regardless of the patient’s location or accessibility.
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  • Analytics and Reporting: Access and work on detailed data tables from a main reporting dashboard. Use easy graphs and charts for valuable business insights. 
  • Interoperability: Facilitates a secure transfer of information between systems, enabling greater efficiency and data unity. Key integrations include Cerner, Epic, McKesson and athenahealth. Includes 24/7/365 monitoring from WebPT. 
  • Web-Based: Users can access the platform from any browser, anywhere. There’s no deployment costs or loss in productivity while the software is installing. 
  • Continuous Updates: Because the software is web-based, it frequently refreshes with new studies, formulas and testing criteria. 
  • Simplified Interface: Built around an intuitive workflow and offers features for a hassle-free experience such as dropdown checklists, auto-completing text boxes and much more. 
  • Home Exercise Program: Engage patients in video exercises with patient-facing functionality and design. Tap into a library of evidence-based therapy exercises available in up to eight different languages. 
  • Listing and Review Management: Improves online presence with a robust facility profile that provides automatic review updates, offers direct responses to reviews and analyses review trends. 
  • Billing: Maximize revenue and save time for quality healthcare with minimum claim errors using Therabill. Includes real-time analytics, detailed activity logs and one invoice from one company. 
  • Patient Outcomes Tracking: Drive faster recovery for patients with a built-in patient outcomes tracking system. Includes a library of industry-accepted tests for concrete performance goals and tracking therapists’ progress. 
  • Scheduling: Manage appointment calendars that sync with patient records and reduce no-shows by 30% by sending automatic reminders. Book remote appointments and launch live two-way video for virtual therapy using Virtual Visits. 
  • Revenue Cycle Management: Submit claims and expedite payments with high first-pass acceptance rate. Offers two RCM options: 
    • RevServe: Completely outsourced service. WebPT handles all billing responsibilities, including A/R management, reporting, collections benchmarking and medicare compliance. 
    • RevEquip: Hybrid model, allowing practices to control things like A/R management, credentialing, case management and more. WebPT offers management of outgoing claims, patient statement submissions, payment EDI management, workflow consultations and more. 
  • Patient Relationship Management: Increase engagement and reduce dropout rates by sending automated email campaigns to past patients and receiving actionable feedback indicating potential dropouts. 
  • Client Mobile App: Clients can access and manage their health data conveniently from a mobile app. 
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  • Organized Scheduling: Use medical scheduling tools to quickly view appointments and patient information by hovering the mouse over the calendar. Additionally, track patient visits and manage recurring appointments. The scheduler also allows you to waitlist patients and move them when there’s an available slot.
  • Simplified Payments: Patients can access payment histories, balances, statements and plans. This solution also supports direct and automated clearing house payments from patients’ bank accounts.

    In addition to managing patient payments, verify insurance eligibility automatically while providing users with all the necessary medical billing information in one centralized location.
  • Comprehensive Claims Management: Manage the entire claims process directly in one place. Create claims, identify and correct errors before submission, match deposits from the insurance provider’s bank statement to check if payments have been reconciled, submit claims in bulk and more!
  • Automatic Payment Capture: The software lets patients track dues at the time of electronic check-in, based on information about insurance coverage and the charges of an upcoming visit. Any copays, deductibles and additional coverage are automatically verified prior to a patient’s visit.
  • Dedicated Patient Portal: Patients can view lab results, pay bills, message their physicians to address concerns and request office appointments online using the patient portal.

    Other than responding to or exchanging messages with a patient, providers can also use the portal to manage prescription renewal requests and send out alerts and notifications. You can also run targeted marketing campaigns using factors like patient demographics, seasonal vaccination updates and more.
  • Digital Onboarding: Smoothly onboard patients on the system through intake and consent forms on an iPad. The solution automatically captures this information and digitally loads into the patient’s chart, allowing information to be stored in one place.
  • Handy Communication Tools: AdvancedMD comes with a range of features that ensure fruitful collaboration between providers and smooth interaction with patients before and after appointments.

    Doctors can set reminders for upcoming appointments and patients can opt-in to receive these notifications via email or text messages. Patients can even send appointment confirmations, reducing the chance of no-shows.
  • Thorough Reporting: Track outstanding balances for payers and patients using aging reports generated on the system. It also generates billing transaction reports that let you view all transactions, including refunds, within a given billing period.

    You can parse reports using different kinds of filters or bookmark them as favorites for easier access in the future. Custom reports based on patient demographics, scheduling, accounts receivable and productivity are also readily available.
  • Smart Dashboards: Access all relevant workflow elements in one place using AdvancedMD’s practice dashboard. Using the snapshot view, you can easily capture charges, check-in and check-out patients, analyze tasks and more.

    Interactive graphs help you view and analyze tasks with more convenience and set alerts for urgent issues like abnormal lab results or pending prescriptions.
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Product Ranking

#24

among all
Patient Scheduling Software

#32

among all
Patient Scheduling Software

Find out who the leaders are

Analyst Rating Summary

65
87
45
81
71
82
100
100
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Document Management
Mobile Capabilities
Document Management
Patient Engagement
Schedule Management
Telehealth

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

WebPT
AdvancedMD
+ Add Product + Add Product
Compliances Dashboard And Reporting Document Management Mobile Capabilities Patient Engagement Platform And Security Capabilities Schedule Management Telehealth 45 71 100 100 70 48 80 37 81 82 100 84 98 79 87 86 0 25 50 75 100
38%
13%
49%
75%
0%
25%
67%
0%
33%
83%
0%
17%
100%
0%
0%
100%
0%
0%
100%
0%
0%
86%
0%
14%
56%
22%
22%
94%
0%
6%
42%
0%
58%
67%
8%
25%
80%
0%
20%
87%
0%
13%
29%
14%
57%
86%
0%
14%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

38%
0%
62%
69%
0%
31%

User Sentiment Summary

Great User Sentiment 1028 reviews
Great User Sentiment 549 reviews
88%
of users recommend this product

WebPT has a 'great' User Satisfaction Rating of 88% when considering 1028 user reviews from 5 recognized software review sites.

87%
of users recommend this product

AdvancedMD has a 'great' User Satisfaction Rating of 87% when considering 549 user reviews from 3 recognized software review sites.

5.0 (10)
n/a
4.4 (153)
4.0 (62)
4.37 (425)
n/a
4.4 (425)
4.4 (467)
4.3 (15)
3.8 (20)

Awards

SelectHub research analysts have evaluated WebPT and concluded it earns best-in-class honors for Mobile Capabilities.

Mobile Capabilities Award

SelectHub research analysts have evaluated AdvancedMD and concluded it earns best-in-class honors for Telehealth and Integrations and Extensibility.

Telehealth Award
Integrations and Extensibility Award

Synopsis of User Ratings and Reviews

User-Friendly: All users mentioning this aspect noted that the solution’s ease-of-use is a key benefit.
Accessibility: The platform is web-based, making it highly accessible according to over 95% of users who mention this aspect.
Scheduling: About 75% of users who mention scheduling noted that it’s convenient to schedule appointments.
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Ease of Use: Users who reviewed this aspect of the solution, mentioned its user-friendliness and ease of navigation.
Useful Customizations: Of the reviews that mentioned the system’s customization, a good number of users were happy with the customizations available as add-ons to the system.
Valuable Features and Integrations: Users reviewed this software to be well-equipped with a host of useful features. Some of them were particularly impressed by the efficiency of the scheduling feature. They also felt the system successfully integrated with external solutions.
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Speed: All users referring to speed reported that the product is slow and includes redundant check boxes, which further reduce the speed of working.
Functionality: The product is filled with glitches and the site is often down for maintenance, according to 88% of users who mention functionality.
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Difficulty in Implementation: The vendor does not offer sufficient implementation or onboarding support, and the system has a steep learning curve, as noted by user reviews that discuss getting the system up and running.
Gaps in Functionality: Though the system offers a robust list of features, users noted that the features’ functionality was lacking in some aspects. Sometimes the system felt too cluttered and it required too many clicks to get simple tasks done.
Steep Price: Of the users who mention price in their reviews, most were upset with hidden fees post-implementation. They felt that the system’s high price was not worth the money.
Poor Customer Support: Of the reviews that discuss customer service and support, most users felt that customer support was difficult to contact, rarely had sufficient answers to their questions and often failed to resolve the issues reported.
Subpar Performance: Reviewers mentioned that the system is slow and buggy at times, with recurring crashes, system update issues and connectivity problems.
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WebPT has made a significant impact on the physical therapy software landscape, offering a comprehensive suite of tools designed to streamline workflows and enhance patient care. Users consistently highlight its user-friendly interface, robust features, and exceptional customer support as key strengths. One reviewer emphasized the ease of transitioning from paper-based systems to WebPT's cloud-based platform, appreciating its accessibility from any web-enabled device. The software's scheduling capabilities have also received praise, with users noting improvements in patient retention and the ability to synchronize appointments with digital patient records. While WebPT garners positive feedback, some users mention the learning curve associated with its extensive features. However, the company's commitment to customer support is frequently commended, with users citing responsive and helpful assistance. WebPT distinguishes itself by catering specifically to the needs of rehabilitation therapists, offering specialized documentation, billing codes, and compliance tools. This focus on the therapy sector sets it apart from more generic practice management software. WebPT is ideally suited for physical therapy practices of all sizes seeking an integrated platform to optimize front- and back-office operations. Its comprehensive features, user-friendly design, and industry-specific focus make it a valuable asset for therapists looking to enhance efficiency, improve patient care, and grow their practices.

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We couldn't get our hands on AdvancedMD for a firsthand look, but we've dug into online demos, tours, and user reviews to give you the lowdown.Logging in, you're greeted by a clear overview of your finances, including a handy bar graph of your accounts receivable. There are also dashboards, the latest AdvancedMD news, and a section highlighting user reviews and ratings.The patient intake process seems straightforward. Filling out the intake form is a breeze, with well-organized tabs for insurance, charge history, referrals and more.AdvancedMD's scheduler is color-coded and easy to navigate. You can quickly find patients, schedule appointments and even track patient wait times. Plus, you can customize the colors to suit your workflow.The Claims Center is where you'll manage your claims submissions. The Charge Review tab lets you check charges and insurance information, while the Claim Inspector helps you catch errors before submitting claims.Patients can easily access the patient portal via a text message link. Here, they can fill out forms, pay bills and even request follow-up appointments.The AdvancedMD mobile app lets you stay connected, even when you're on the go. You can add tasks, view dashboards and access patient charts.While some users rave about AdvancedMD's customization and integration capabilities, others have expressed frustration with certain aspects. Many users have complained about the high cost of add-ons and unexpected fees. While some users have praised specific support representatives, others have criticized the overall customer support experience, citing slow response times and unhelpful agents. User reviews on reporting capabilities are mixed, with some finding them helpful and others less so.Despite the negative reviews, AdvancedMD remains a popular EHR solution. However, its high cost and steep learning curve make it best suited for larger practices with the budget for add-ons and the internal support to ensure smooth implementation and usage.

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Screenshots

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