Home > Business Phone Systems > Toky > Toky vs MiCloud Connect

Toky vs MiCloud Connect

Last Updated: November 18th, 2024

Our analysts compared Toky vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Toky is a cloud-based phone system that consolidates data, personalizing customer service by automatically synching interactions to customer records. It also provides virtual phone numbers in multiple countries, and integrates well with CRM and other tools.

Its other attributes include IVR phone trees, bulk SMS, reporting and analytics, speech-to-text, fax-to-email, call monitoring, a power dialer and more.

MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.

$25/Agent, Monthly

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$20/User, Monthly

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Small

Medium

Large

Small

Medium

Large

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

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Android

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Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Product Assistance

Documentation

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Live Online

Videos

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Documentation

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Live Online

Videos

Webinars

Phone

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FAQ

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Knowledge Base

24/7 Live Support

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Product Insights

Offer Continuous Support: Ensure consistent, quality customer experiences with tools that screen, route and monitor calls. Reduce the occurrence of dropped or missed calls. Remote access and call forwarding allow working on the go.
Improve Efficiency: Automate repetitive tasks with power dialers, voicemail drop and bulk messaging, so agents can be more attentive to customers and complex tasks.
Scale Easily: Adjust service according to current and future business needs. Access the system through a built-in cloud from desktops, laptops, mobile phones and tablets anywhere in the world. Build custom IVR menus based on rank, location and experience, and add or remove agents as the team evolves.
Personalize Service: Automatically route customers to the most appropriate agents and departments for their queries.

Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.

International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers.
Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response.
Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents.
Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages.
Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard.
Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries.
On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries.
Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs.
Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages.
Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow.
Reports: Access real-time reports on dashboards and collect relevant metrics.
Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system.
Site Call Button: Allow customers to call from the website through an embedded call button.
Fax to Email: Get customer faxes as PDF files automatically on email.
Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes.
Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate.
Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes.
Configuration: Remove or add users in a few simple clicks.
Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls.
System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.

Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
Call Handling: Enable call routing based on availability.
Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.

Product Ranking

#52

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#96

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Analyst Rating Summary

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User Sentiment Summary

85%

of users recommend this product

Toky has a 'great' User Satisfaction Rating of 85% when considering 227 user reviews from 3 recognized software review sites.

78%

of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

3.7 (28)

3.8 (217)

4.28 (103)

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4.4 (96)

4.2 (248)

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4.0 (30)

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3.4 (112)

Awards

Synopsis of User Ratings and Reviews

Effortless Setup: Users praise Toky for its user-friendly interface and straightforward setup process, allowing them to get their business phone system up and running quickly without technical headaches.

Cost-Effective Solution: Many users appreciate Toky's affordability, especially its transparent pricing plans that eliminate hidden fees, making it a budget-friendly choice for businesses of all sizes.

Feature-Rich Platform: Toky is lauded for its comprehensive suite of features, including call recording, call forwarding, and voicemail transcription, empowering businesses to manage their communications effectively.

Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.

Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.

Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.

Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.

Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.

Limited Integrations: Users express frustration over Toky's limited third-party integrations, particularly with popular CRM and helpdesk solutions. This lack of integration makes it difficult to streamline workflows and consolidate customer data.

Occasional Call Quality Issues: Some users report experiencing occasional call quality issues, such as dropped calls, jitter, and latency. These issues can be disruptive to business operations and negatively impact customer experience.

Mobile App Functionality: Users find the mobile app functionality to be somewhat limited compared to desktop versions. Certain features, such as call transfer and advanced call handling options, are either missing or less intuitive on the mobile app.

Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.

Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.

Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.

Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.

Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.

User reviews from the past year suggest Toky is a bit of a mixed bag. While many appreciate its affordability and ease of use, particularly for small businesses dipping their toes into the world of VoIP, some have found its feature set a bit lacking compared to more established players like RingCentral or Dialpad. For example, users praise Toky's simple call forwarding and voicemail features, finding them intuitive and reliable. However, more advanced features like call analytics or CRM integrations seem to be where Toky falls short, leaving some users wanting more. Essentially, Toky seems best suited for small businesses or startups that prioritize simplicity and affordability over a vast array of features. If you're a larger company with complex communication needs, you might find yourself yearning for the robust functionality of Toky's more seasoned competitors.

MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

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FAQ

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