RingCentral vs Google Voice For Business

RingCentral provides cloud communications and contact center services to enterprises. Around 92% of the users who review accessibility praise the software for seamless call switching between devices, including personal mobile phones, though some say access can be tricky in areas with low internet speeds. Of the users who discuss its features, 70% appreciate the convenience of calls, messaging and video conferencing being available in one app. The platform definitely has an edge over other service providers in that there is no time limit restriction on meetings. The interface is easy to navigate, say 69% of the users who discuss its user-friendliness, though a few users say it’s dated and could do with a more modern look. Approximately 60% of the users who mention support say they’re helpful, though some users find them unresponsive and difficult to reach. On the flip side, around 83% of the users who review the solution’s performance say it’s clunky and audio and video quality suffers on low internet bandwidth. To sum up, RingCentral is a cross-device communications provider that streamlines call management, video conferences and business meetings on one platform for small, mid-size and large organizations.

Google Voice for Business has been making some noise in the VoIP market, but is it music to users' ears? User reviews over the past year reveal a somewhat discordant tune. While many appreciate its budget-friendly pricing and seamless integration with Google Workspace, which allows for easy call management directly within existing workflows, some users find the lack of advanced features, such as call recording and CRM integrations, a major drawback. This absence can be particularly limiting for businesses that rely heavily on these features for quality control, training, or sales automation. For instance, a sales team unable to record calls might miss valuable insights into customer interactions, hindering their ability to improve their pitch or track client engagement. Furthermore, the limited customer support for free plan users has left some feeling unheard. While the affordability is attractive, especially for small businesses or solopreneurs, the lack of reliable support can lead to frustrating experiences when technical issues arise. In essence, Google Voice for Business is like a basic smartphone - it handles calls and texts efficiently but lacks the bells and whistles of more sophisticated devices. Therefore, it's best suited for budget-conscious individuals or small businesses already deeply embedded in the Google ecosystem and who don't require advanced call management features. Larger businesses or those needing more robust functionality might find themselves hitting a sour note with Google Voice and should consider alternatives like RingCentral or Dialpad.