8x8 Work vs MiCloud Connect

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Our analysts compared 8x8 Work vs MiCloud Connect based on data from our 400+ point analysis of Business Phone Systems, user reviews and our own crowdsourced data from our free software selection platform.

8x8 Work Software Tool

Product Basics

8x8 Work is an easy-to-manage business communication application that empowers working individuals to connect faster and better. It enables conversations to grow organically from text to voice to video and back and combines a robust business phone system with analytics, video conferencing and more.

Team members can collaborate and share files in secure chat rooms. All employees can set business hours and redirect calls. Individuals can strengthen relationships, communicate effectively and have better experiences by attaining greater call management flexibility, conducting meetings seamlessly and not having to switch repeatedly between apps.
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MiCloud Connect is an all-in-one cloud communications platform. It helps manage business calls, video and audio conferencing, chats, screen sharing and more. This solution allows the workforce to remain productive regardless of location.

The fully-featured cloud-based suite has intuitive interfaces so users can interact with one another effortlessly. This software provides access to essential telephony features with contact management, call routing and integrated voice. It brings teams together using collaboration tools. Additionally, you can keep all conversations in one place and have maintenance and updates managed for you.
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Mobile
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Mobile

Product Assistance

Documentation
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Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Enhanced Communication: 8x8 Work unifies multiple communication channels, including voice, video, chat, and email, into a single, intuitive platform, streamlining collaboration and improving productivity.
  • Exceptional Call Quality: Experience crystal-clear voice calls with advanced audio codecs and noise cancellation, ensuring seamless communication and reducing distractions.
  • Seamless Mobility: Access your business phone system from anywhere, on any device, with mobile apps that mirror the desktop experience, enabling you to stay connected and responsive.
  • Automated Call Handling: Customize automated call routing based on time of day, caller ID, or other criteria, ensuring that calls are directed to the appropriate person or department, improving customer satisfaction.
  • Robust Integrations: Integrate 8x8 Work with your CRM, ERP, and other business applications to streamline workflows, automate tasks, and gain valuable insights.
  • Comprehensive Reporting and Analytics: Track and analyze key metrics such as call volume, call duration, and customer satisfaction to identify areas for improvement and optimize your communication strategy.
  • Exceptional Security: Protect your sensitive data with industry-leading security measures, including encryption, two-factor authentication, and compliance with regulatory standards.
  • Scalable and Cost-Effective: 8x8 Work is designed to meet the needs of businesses of all sizes, offering flexible pricing plans and the ability to scale your system as your business grows, saving you time and money.
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  • Seamless Collaboration: MiCloud Connect integrates with your existing business tools, enabling seamless communication and collaboration across teams and departments.
  • Enhanced Productivity: Streamline workflows with automated call routing, voicemail transcription, and presence management, freeing up your team to focus on high-value tasks.
  • Cost Savings: Reduce telephony expenses with flexible pricing plans, eliminating the need for expensive hardware and maintenance costs.
  • Improved Customer Experience: Provide exceptional customer service with personalized call handling, call queues, and interactive voice response (IVR) systems.
  • Scalability and Flexibility: MiCloud Connect adapts to your growing business needs, allowing you to add or remove users and features as required.
  • Reliable and Secure: Benefit from enterprise-grade reliability and security measures, ensuring uninterrupted communication and data protection.
  • Mobile Integration: Stay connected on the go with the MiCloud Connect mobile app, enabling you to make and receive calls, access voicemail, and collaborate with colleagues from anywhere.
  • Advanced Analytics: Gain valuable insights into call patterns, customer interactions, and team performance with robust analytics and reporting tools.
  • Personalized Experience: Customize your MiCloud Connect system to meet your specific business requirements, tailoring call flows, greetings, and voicemail messages.
  • Expert Support: Access dedicated technical support and account management to ensure a smooth implementation and ongoing assistance.
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  • All-in-One App: Maintain high productivity levels among employees with voice, video, chat and fax communication options inside and outside the office.
  • Cloud PBX: Use enterprise-grade functionalities such as unlimited calling, auto-attendant, flexible call flows and more.
  • Integration: Eliminate the hassle of switching between different applications by integrating with crucial business communications.
  • Administration: Enable a single administrative interface to secure improved management and system configuration.
  • Digital Workspace: Allow employees to remain well-connected, efficient, and on the same page regardless of location or devices.
  • Contact Directory: Access personal and company contact information quickly, enabling effective connection with colleagues and clients.
  • Business Fax: Send any document on a computer in the form of a fax. Manage all faxes received on the app.
  • Call Forwarding: Forward calls to various extensions inside and outside the system, ensuring more control over volume.
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  • Apps: Access the mobile apps on computers, Mac, Android and iOS devices.
  • Conferencing: Access video and audio sharing options with screen-sharing and agenda tracker functionalities.
  • Participant Management: Make participant-related changes as per requirements including, adding attendees, putting them on mute and more.
  • Access Contacts: View contacts easily and group them. Sift the important or favorite contacts by adding a star to them.
  • Call Handling: Enable call routing based on availability.
  • Voicemail: Access voicemails with one click or enable transcriptions to be sent to the email address.
  • Call Transfer: Transfer calls to users with consultative, blind and whisper abilities. Send calls to an intercom or mailbox.
  • Call Management: Put calls on hold, park or unpark calls or pick them up by extension.
  • Phone Routing: Route calls successfully to the softphone, desk phone, mobile app or mobile number.
  • Phone Management: Manage device settings, such as wallpaper, voicemail, ringtone and more.
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Product Ranking

#34

among all
Business Phone Systems

#96

among all
Business Phone Systems

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Call Coverage Calling Features Collaboration Mobile Features Phone Numbers Phone System Voice Intelligence & Analytics Voicemail & Messaging 100 98 97 100 100 96 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 595 reviews
Good User Sentiment 607 reviews
83%
of users recommend this product

8x8 Work has a 'great' User Satisfaction Rating of 83% when considering 595 user reviews from 3 recognized software review sites.

78%
of users recommend this product

MiCloud Connect has a 'good' User Satisfaction Rating of 78% when considering 607 user reviews from 4 recognized software review sites.

4.2 (29)
3.8 (217)
n/a
4.2 (248)
4.5 (168)
4.0 (30)
4.0 (398)
3.4 (112)

Awards

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SelectHub research analysts have evaluated MiCloud Connect and concluded it earns best-in-class honors for Voice intelligence & analytics.

Voice intelligence & analytics Award

Synopsis of User Ratings and Reviews

Customizable dashboards: With the customizable dashboards, you can tailor your 8x8 Work experience to meet your specific needs, allowing you to monitor and manage your communications effectively.
Seamless integration: 8x8 Work seamlessly integrates with leading CRM and productivity tools, streamlining your workflow and enhancing collaboration.
Advanced call handling: The advanced call handling features, such as call forwarding, voicemail transcription, and call recording, empower you to manage your incoming and outgoing calls efficiently.
Collaboration tools: 8x8 Work offers a range of collaboration tools, including video conferencing, instant messaging, and file sharing, fostering seamless teamwork and communication.
Mobile app: The mobile app extends the functionality of 8x8 Work to your mobile device, enabling you to stay connected and manage your communications on the go.
Scalability: 8x8 Work is highly scalable, allowing you to easily add or remove users as your business grows, ensuring you always have the right communication tools in place.
Reliability: 8x8 Work is built on a reliable and secure cloud platform, providing peace of mind that your communications will always be available when you need them.
Excellent customer support: 8x8 Work is backed by a dedicated customer support team that is available 24/7 to assist you with any queries or issues, ensuring a smooth user experience.
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Seamless Integration: Effortlessly connect with other MiCloud services, such as MiTeam Meetings and MiCollab, for a unified communications experience.
Enhanced Collaboration: Foster teamwork with features like instant messaging, file sharing, and video conferencing, all within a single platform.
Scalability and Flexibility: Easily adjust your phone system to meet changing business needs, adding or removing users as required.
Cost Savings: Reduce expenses with a cloud-based solution that eliminates the need for on-premises hardware and maintenance.
Improved Customer Service: Provide exceptional customer experiences with features like call routing, call queues, and voicemail-to-email.
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Poor Call Quality: Users report frequent call drops, static, and muffled audio, affecting communication clarity and professionalism.
Limited Customization: The system offers limited options for customizing features and integrations, restricting businesses from tailoring it to their specific needs.
Complex Interface: Users find the interface cumbersome and unintuitive, requiring significant training and reducing productivity.
Insufficient Support: Users complain about delayed responses, lack of technical expertise, and ineffective troubleshooting from customer support.
Unreliable Mobile App: The mobile app experiences frequent crashes, connectivity issues, and limited functionality, hindering remote work and flexibility.
Expensive Add-ons: Essential features, such as video conferencing and call recording, require additional purchases, increasing the overall cost.
Security Concerns: Users express concerns about the system's data security measures, including data breaches and unauthorized access.
Inconsistent Updates: Frequent system updates introduce bugs and compatibility issues, disrupting business operations and reducing user confidence.
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Limited Customization: MiCloud Connect offers limited customization options, making it difficult for businesses to tailor the system to their specific needs.
Integration Challenges: Integrating MiCloud Connect with other business applications can be complex and time-consuming, leading to disruptions in workflow.
Scalability Concerns: As businesses grow, MiCloud Connect may struggle to scale effectively, potentially hindering communication and collaboration.
Costly Add-Ons: Essential features, such as call recording and advanced analytics, require additional paid add-ons, increasing the overall cost of the solution.
Reliability Issues: Some users have reported occasional reliability issues, including dropped calls and service outages, which can impact business operations.
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8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage. However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system. 8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations.

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MiCloud Connect is a business phone software that has received positive user reviews over the last year. Users appreciate its user-friendly interface, which makes it easy to set up and use. They also praise its call quality, which is clear and reliable. Additionally, MiCloud Connect offers a wide range of features, including call forwarding, voicemail, and video conferencing, which makes it a versatile solution for businesses of all sizes. Compared to similar products, MiCloud Connect stands out for its ease of use and reliability. Users find it to be more intuitive than other software, and they appreciate that it rarely experiences any downtime. Additionally, MiCloud Connect offers a number of features that are not available in other products, such as the ability to integrate with Microsoft Teams and Salesforce. These differentiating factors make MiCloud Connect a valuable option for businesses that are looking for a comprehensive and easy-to-use business phone solution. Overall, MiCloud Connect is a well-rounded business phone software that is suitable for businesses of all sizes. Its user-friendly interface, reliable call quality, and wide range of features make it a valuable option for businesses that are looking for a comprehensive and easy-to-use solution.

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