Do you ever wonder about the technology running behind pop-ups and chatbots whenever you browse a website? You’re not alone. Though chatbots have been around for quite a while now, these live chat solutions, accompanied by artificial intelligence (AI) and machine learning (ML), are becoming more intelligent. In this article, we’ll look at a series of the most popular and most effective chatbox examples.

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Most Popular Chatbot Examples

Numerous businesses succeed thanks to successfully implementing chatbots for better customer engagement, increased sales and streamlined operations. Here are some popular chatbot examples:

Dominos

Dominos, a global leader in pizza delivery, uses chatbots to improve its customer experience and streamline ordering. From handling large order volumes to tailored recommendations and faster customer service, these bots can simplify almost everything.

They implemented a chatbot on their website and mobile app to let customers place orders and track their deliveries. The chatbot was so successful that it led to an increase in sales and mobile orders.

According to a case study by Harvard, stores that installed AI tools saw a 14% to 15% improvement in product quality, similar to Dominos.

Google Assistant

Google Assistant’s conversational AI-powered chatbot performs tasks like setting reminders, sending messages and playing music. It lets Google Assistant expand its capabilities beyond voice commands. Users can interact with Google Assistant through messaging apps, allowing for a more seamless and personalized experience.

Increased usage of Google Assistant, with over 500 million monthly active users as of May 2019, demonstrates that this number will grow in the next couple of years and highlights the widespread use of chatbots.

Babylon Health

Babylon Health is a British online service and healthcare company that offers digital services to patients. Their chatbot uses AI to provide medical advice. This AI-based inclusion was a key factor in Babylon Health’s success and helped the company scale operations by:

• Automating certain processes like appointment scheduling and follow-up care.
• Giving patients medical advice and support round-the-clock, without having to make appointments or wait for the doctor’s response.
• Gathering valuable patient data to improve the company’s services and develop new healthcare solutions.

Sephora

Sephora is an exceptional example of using AI-based bots to personalize makeup recommendations via its shade-sharing virtual bot. It reduces the workload for human makeup artists and provides faster, more personalized customer service. It also supports customers by:

• Trying on products virtually without visiting a physical store.
• Providing detailed product information, including ingredients, reviews and ratings.
• Offering 24/7 accessibility to get the information they need and shop at their own pace.

Other examples of businesses that use chatbots include Netflix, Lyft, Uber, Adidas and more.

Although chatbots can be a powerful asset in a company’s toolkit, their effectiveness depends on knowing how and when to implement them.

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Best Chatbot Examples

Chatbots are valuable tools for businesses looking to improve customer engagement and automate processes. Let’s look at some of the best chatbot examples our research team could compile.

Best Overall: LiveChat

LiveChat provides an easy-to-use customer service platform to engage with website visitors in real time. It offers a range of customizable chat widgets and integration with over 200 applications that include CRM, email marketing and analytics tools. It offers omnichannel support with email, social media and messaging apps, enabling efficient communication.

Engage with website visitors in real time. Source

Highest Rated Features According to Our Data

• Custom Chatbots — 100
• Pre-built Chatbot Templates — 100
• Canned Responses — 100
• File Sharing — 100
• Chat Routing — 100

Top Benefits

• Strengthen Customer Relationships: Provide immediate responses to common queries. Create customized answers based on customer preferences and chat history. It provides consistent service to all customers to ensure everyone receives quality support.
• Minimize Costs: Automate routine tasks such as answering frequently asked questions (FAQs), scheduling appointments and processing orders. It reduces the workload of live chat agents and allows them to handle more complex queries.
• Boost Sales: Provide instant support to avoid long wait times. Increase the average order value to upsell and cross-sell products or services to engaged website visitors. Gather costumes insights to convert leads into prospects.
• Try for Free: Get a 14-day free trial.

Primary Features

• Chat Notes: Create new and save previous chats for agents to check past conversations. Add and export notes to gather quick information and respond to customer queries on the go.
• Agent-to-Agent Chat: Allow multiple agents to communicate with each other directly within the platform. Access to more information allows agents to provide more accurate and comprehensive responses.
• Embedded Chat: Customize chat features and widgets such as automated responses, routing rules and CRM integration. These features allow agents to solve complex queries without leaving the chat.
• Pre-chat Survey: Allow customers to provide information such as name, email address, query description and more before chatting. This information can quickly identify customer issues and provide quick support.
• Work Scheduler: Set working hours on a daily basis, allowing agents to stay available when required.

Limitations

• Pricing is high compared to other vendors.
• Lacks modern ticketing system interface.

Features Not Fully Supported According to Our Data

• Co-browsing — Supported With Partner Integrations
• Voice Recorder — Supported With Partner Integrations
• Lead Qualification Criteria — Supported With Partner Integrations

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Best for Handling Support Tickets: LiveAgent

LiveAgent is a cloud-based software that provides several tools to manage customer interactions across multiple channels, including email, chat, social media and phone. It streamlines customer support processes and improves the overall customer experience. Some of its top features include multichannel support, ticket management, third-party integrations and more.

Set up response time based on customer priority. Source

Highest Rated Features According to Our Data

• Reply and Add Notes to Conversations — 100
• Assign Chats to Agents — 100
• Configuring Offline Mode Behavior — 100
• Mask Sensitive Information — 100
• Chat Routing — 100

Top Benefits

• Improve Customer Service: Manage customer communication channels such as email, chat, social media and more within a single platform. Handle repetitive tasks that include ticket routing, sending notifications and tagging tickets.
• Boost Revenue: Reduce customer churn rates by providing self-service options and instantly responding to customer interactions. Seamless integration with third-party applications such as CRM systems and eCommerce platforms allows businesses to identify upsell and cross sell opportunities.
• Increase Conversions: Streamline purchase processes by automatically routing inquiries to the right department and agent. Provides proactive support by sending personalized offers or discounts to customers to reduce cart abandonment rate.
• Facilitate Brand Loyalty: Analyze customer data and track business KPIs to identify areas for improvement. Real-time support helps address customer concerns.

Primary Features

• Built-in Analytics: Tracks and analyzes customer service performance and behavior, such as response times, resolution rates and customer satisfaction levels. Create customizable dashboards displaying key performance indicators (KPIs) and relevant metrics.
• Track Browser and Operating System: Tracks the web browsers and operating systems the customer uses to access the website. This information provides insights into customer behavior and preferences.
• Agent Profile: Provides a centralized location to manage customer service team information, settings and permissions. Team members can set their preferred language to create a more personalized customer service experience.
• Workflow Rules: Automate certain actions based on predefined criteria, such as sending an automatic response or assigning a ticket to a specific agent. Create customizable rules based on ticket submission time, customer location, request urgency and more.
• White Labeling: Create a seamless and consistent customer experience by customizing apps to match business branding. Customize templates and reports to match branding and reinforce brand identity.

Limitations

• Poor user experience (UX).

Features Not Fully Supported According to Our Data

• Payment Processing Integration — Supported With Partner Integrations
• Helpdesk Integration — Supported With Partner Integrations
• A/B Testing — Not Supported
• Voice Recorder — Not Supported
• Real-time Chat Translations — Not Supported

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Best for Omnichannel Support: Freshdesk Messaging

Freshdesk Messaging provides a cloud-based solution for businesses to engage with customers in real time via various channels such as website chat, social media and mobile apps. It manages customer conversations from a single platform that provides seamless, efficient and personalized support.

Provide seamless integration on websites, mobile and support portal. Source

Highest Rated Features According to Our Data

• Adding Call-to-Action (CTA) Button in Chat Widgets — 100
• Chat Archive — 100
• Visitor Feedback — 100
• Pre-chat Survey — 100
• Masking Sensitive Information — 100

Top Benefits

• Increase Productivity: Provide a centralized communication platform to manage multiple conversations and collaborate. Automate repetitive tasks like sending automated responses and routing tickets to the right team members.
• Boost Efficiency: Support multiple communication channels like website chat, Facebook Messenger, WhatsApp, Apple Business Chat and more. Quickly respond to common queries via AI-powered bots.
• Facilitate Customer Support: Reduce customer wait times by providing quick solutions to queries. Resolve common inquiries by routing tickets to the appropriate agent.
• Try for Free: Get started with the 21-day free trial.

Primary Features

• Pre-built Chatbot Templates: Set up and deploy chatbots using pre-built templates. Use them to answer common queries, generate leads, create support tickets or recommend products.
• Chat Routing: Set up routing rules to route queries and support requests to the appropriate team members or departments. Customize rules based on customer location, nature of the inquiry, billing information, account status and more.
• Target Messages: Create targeted campaigns and send messages to customers based on different attributes such as behavior, demographics, time of day or week and more.
• Canned Responses: Customize and create pre-written messages to fit customer needs. It eliminates the need to create messages from scratch while providing personalized responses.
• Chat Transcripts: Save and access chat transcripts to review past conversations and gather useful information. Keeping customer conversation records is useful for legal, regulatory and training purposes.

Limitations

• Lacks video calling feature.
• Access premium features with the highest-paid version.

Features Not Fully Supported According to Our Data

• Agent-to-Agent Chat — Supported With Partner Integrations
• Real-time Typing View — Not Supported
• Voice Recorder — Supported With Workarounds
• Lead Qualification — Supported With Additional Modules
• Agent Collision Detection — Supported With Additional Modules

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Best for Lead Conversions: Drift

Drift is a conversational marketing and sales platform that helps businesses engage with website visitors in real time via chatbots. It uses artificial intelligence (AI) to automate conversations and gather visitor information. It allows human support agents to engage in real-time conversation.

Allow incoming and outgoing conversations. Source

Highest Rated Features According to Our Data

• File Sharing — 100
• Visitor Blocking — 100
• Website Tracking — 100
• Identify Returning Visitors — 100
• Referral Tracking — 100

Top Benefits

• Reduce Costs: Reduce the cost of acquiring new customers by quickly identifying high-quality leads. Automate common queries with chatbots and live chat to handle complex inquiries and enhance overall resource utilization.
• Shorten Sales Cycle: Qualify leads and allow businesses to focus more on conversions using AI. It reduces the time required to close deals by providing instant support.
• Increase Leads: Identify and qualify potential leads based on visitor behavior and interactions. Reach out to potential customers browsing the website by offering assistance or answering questions.

Primary Features

• Global Search: Allow users to search across all channels, including email, live chat and chatbots, to improve customer support. It filters search results using specific criteria such as date range, conversation status and user roles.
• Export or Schedule Reports: Create reports using metrics such as conversation volume, response time and customer satisfaction ratings, and export them to CSV files. Supports multiple report types such as customer satisfaction, visitor engagement and conversation.
• Role-based Permission: Assign different levels of access and control to team members to optimize chat communications. Create custom roles and assign specific permissions to each role.
• Customize Email Templates: Create and personalize email templates for different types of communication, such as customer support, promotional and follow-up emails. Integrates with tools like HubSpot and Salesforce to create and manage email templates within existing workflows.
• CRM Integration: Gather customer data such as contact information, order history and previous chat history. Track lead progress by automatically syncing lead information with CRM.

Limitations

• High pricing.

Features Not Fully Supported According to Our Data

• Agent-to-Agent Chat — Supported With Partner Integrations
• Real-time Typing View — Not Supported
• Voice Recorder — Not Supported
• Agent Collision Detection — Supported With Partner Integrations

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Best for Customer Support: Crisp

Crisp is a multichannel platform for customers to engage and communicate in real time. It offers a range of features that include sales and customer support, shared inbox, co-browsing and canned responses for real-time assistance. Users can track website visitors, monitor customer behavior and gather customer feedback to improve services and boost customer satisfaction.

Manage support and group emails from a single shared inbox. Source

Highest Rated Features According to Our Data

• Visitor Blocking — 100
• File Sharing — 100
• Identify Returning Visitors — 100
• Audio and In-app Notification — 100
• Customize Agent Profiles — 100

Top Benefits

• Increase Efficiency: Provide real-time customer support to communicate instantly. Create chatbots that help businesses with frequently asked questions and issues.
• Boost Lead Generation: Proactively engage website visitors using targeted messages and prompts. Ask questions and gather information about website visitor needs and interests to qualify leads.
• Enhance Customer Engagement: Personalize conversations and configure rules that can trigger chats. Reduce funnel abandonment by retargeting leads. It sends a notification whenever a visitor is about to leave the funnel.
• Free Trial: Get first-hand experience with a 14-day trial.

Primary Features

• Assigned Ticket: Assign customer support tickets to specific team members or groups within the organization. Collaborate, share information and pass on insights to ensure customers receive consistent, high-quality support.
• CMS Integration: Allow businesses to view relevant information such as website visitors, browsing history, previous interactions and more. Automate tasks like displaying targeted messages or prompting visitors to initiate a conversation based on behavior.
• Agent Collision Detection: Prevent multiple agents from responding to the same customer query simultaneously. Automatically assigns chats to available agents.
• White Labeling: Customize colors, fonts, logos, chat windows and button placement to match website branding. It creates a consistent and personalized customer experience, leading to increased engagement and loyalty.

Limitations

• Can’t create user segments.

Features Not Fully Supported According to Our Data

• Lead Qualification — Moderate Support
• Agent-to-Agent Chat — Supported With Partner Integrations
• Masking Sensitive Information — Not Supported
• Voice Recorder — Not Supported
• Assign Ticket — Supported With Partner Integrations

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How We Choose Products

Our team of writers and analysts at SelectHub is committed to giving you the best recommendations based on our data. To make our list, products had to meet two criteria:

1. Closely match the topic
2. Earn a top-5 analyst score in our selection platform

Our analyst scores are based on an in-depth research process using primary and secondary sources. This includes SelectHub Analyst Briefings, direct communication with vendors, and reviewing materials such as user reviews, product brochures, specification sheets, case studies, user manuals, and technical documentation.

Our platform’s Scoring Engine processes the research and computes the analyst score. The score also factors in platform settings such as industry and company size.

Learn more about our research methodology and editorial standards

Next Steps

The response to ChatGPT and Google’s Gemini shows that chatbots are here to stay. They’ve become an increasingly popular tool for businesses to enhance customer engagement and automate processes. Chatbot solutions focus on improving customer service, reducing irrelevant business costs and increasing customer satisfaction.

Looking for the right chatbot solution? Here’s our free comparison report that can assist in selecting a solution that meets your specific requirements.

Don’t forget to check out our chatbot examples while selecting the right solution. Have you found what you’re looking for in an ideal product? Let us know in the comments.