Microsoft Teams vs Zoom Meetings

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Our analysts compared Microsoft Teams vs Zoom Meetings based on data from our 400+ point analysis of Video Conferencing Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Microsoft Teams is a leading unified communications-as-a-service (UCaaS) provider for businesses of all sizes. It provides voice, video conferencing, chat, instant messaging and file sharing options for enterprise collaboration. In addition to three-way PSTN calls, it enables auto-attendant, call parking, call transfer, do-not-disturb, e911 calling and simultaneous ringing. With direct call routing for existing carriers through SIP trunking, it eliminates the need to change phone service providers. It provides default on-hold music that can be customized through the powershell, as well as custom message setup for calls and voicemail. It also offers live screen sharing through chat for instant context.

Powered by Microsoft 365, its admin console enables account provisioning, assigning phone numbers, number porting, and reporting and analytics. With seamless escalation from group chat to video call, it enables in-call attendee management, screen sharing and chats. Available for all major browsers and Apple devices, it supports the current Android version and its previous three versions at any given time.
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Zoom Meetings is a comprehensive software solution designed for video conferencing, enabling users to conduct virtual meetings with high-definition video and audio. It is particularly well-suited for businesses, educational institutions, healthcare providers, and remote teams due to its robust features and ease of use. The platform supports large-scale webinars, virtual classrooms, and telehealth consultations, making it versatile across various industries.

One of the standout benefits of Zoom Meetings is its user-friendly interface, which simplifies scheduling and joining meetings. The software offers powerful features such as screen sharing, breakout rooms, and real-time messaging, enhancing collaboration and productivity. Additionally, its integration capabilities with other tools and platforms streamline workflows and improve efficiency.

Compared to similar products, Zoom Meetings is often praised for its reliability and high-quality performance. Pricing varies based on the plan selected, with options for monthly or annual payments. For specific pricing details, users are encouraged to contact SelectHub for a tailored quote based on their unique requirements.

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$4/User, Monthly
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$13.32/User, Monthly
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Product Insights

  • Improve Collaboration: Stay connected with team members from any location at any time. Quickly access files and documents. Respond immediately to messages and join meetings with a single click. 
  • Simplify Customizations: Enable news alerts based on location. Customize the workspace according to requirements. Integrate solutions like Google Drive and Dropbox. 
  • Enhance Communication: Use the chat window to connect quickly with employees. Attach files to the chat and schedule meetings without leaving the window. Integrate with other products to avoid switching between applications. 
  • Increase Productivity: Communicate efficiently with team members without sending or receiving emails. Reduce time lag with employees who may not access their emails regularly. Access essential files, documents, meetings and apps from a single workspace. 
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  • Enhanced Collaboration: Zoom Meetings facilitate real-time collaboration with features like screen sharing and whiteboarding, enabling teams to work together seamlessly from different locations.
  • Cost Efficiency: By reducing the need for travel, Zoom Meetings help organizations save on travel expenses and time, allowing for more efficient allocation of resources.
  • Scalability: Zoom can accommodate meetings of various sizes, from small team huddles to large webinars, making it adaptable to the needs of any organization.
  • Global Reach: With Zoom, businesses can connect with clients and partners worldwide, breaking down geographical barriers and expanding market opportunities.
  • Improved Productivity: The ease of scheduling and joining Zoom Meetings reduces downtime and helps maintain a steady workflow, boosting overall productivity.
  • Accessibility: Zoom offers features like closed captioning and keyboard shortcuts, ensuring that meetings are accessible to participants with different needs.
  • Security: With end-to-end encryption and robust security protocols, Zoom ensures that sensitive information shared during meetings remains protected.
  • Integration Capabilities: Zoom integrates with various productivity tools like Slack, Google Calendar, and Microsoft Teams, streamlining workflows and enhancing efficiency.
  • Flexibility: Zoom Meetings can be accessed from multiple devices, including desktops, laptops, tablets, and smartphones, providing flexibility for participants to join from anywhere.
  • Recording and Transcription: The ability to record meetings and generate transcripts allows for easy reference and documentation, aiding in accountability and follow-up actions.
  • Customizable Experience: Users can personalize their meeting experience with virtual backgrounds and other settings, creating a professional and comfortable environment.
  • Training and Development: Zoom's breakout rooms and interactive features make it an effective tool for conducting training sessions and workshops, enhancing employee development.
  • Customer Support: Zoom offers comprehensive customer support, including live chat and extensive online resources, ensuring users can resolve issues promptly.
  • Environmental Impact: By reducing the need for physical travel, Zoom Meetings contribute to lower carbon emissions, supporting corporate sustainability initiatives.
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  • Secure Virtual Meetings: Send an invite to video chat with anyone, at any time simply by sending a link to an active email address, member or not. Collaborate in real time with up to 250 people in a single meeting space. 
  • Screen Recording: Record meetings in the cloud and share them with members later. 
  • Messenger: Send chats before, after and during meetings directly to one person or create group chats to keep multiple people in the loop. Send gifs, emojis and stickers to personalize messages. 
  • File Sharing: Access, share, edit, and co-author files and folders in real time securely from SharePoint, OneDrive and computers. Decide who has access to which files by granting permissions to specific groups, channels or individuals. 
  • Interactive Webinars: Connect with customers by hosting live events and webinars. Simply create a new marketing event, fill out details of the meeting and select attendees who will receive a link to the event. Use customer journey features to track attendees, utilizing the available information and continue to track customer interactions. 
  • Custom Backgrounds: Eliminate the need to hide background distractions by choosing from a myriad of screens to project while on a video call. 
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  • HD Video and Audio: Provides high-definition video and audio quality for a seamless meeting experience.
  • Screen Sharing: Allows participants to share their screens, making it easy to present documents, slides, and other content.
  • Virtual Backgrounds: Enables users to change their background to a virtual image or video, enhancing privacy and professionalism.
  • Breakout Rooms: Facilitates smaller group discussions within a larger meeting by dividing participants into separate sessions.
  • Meeting Recording: Offers the ability to record meetings locally or to the cloud for future reference and sharing.
  • Waiting Room: Provides a virtual holding area for participants before they are admitted to the meeting, enhancing security and control.
  • Chat Functionality: Includes in-meeting chat for participants to communicate via text, share files, and send links.
  • Polling: Allows hosts to create polls for real-time feedback and engagement during meetings.
  • Integration with Calendar Systems: Seamlessly integrates with popular calendar systems like Google Calendar and Microsoft Outlook for easy scheduling.
  • Host Controls: Gives hosts the ability to mute/unmute participants, lock meetings, and manage other settings to ensure smooth operation.
  • Security Features: Includes encryption, password protection, and other security measures to safeguard meetings.
  • Mobile Accessibility: Provides fully functional mobile apps for iOS and Android, allowing users to join meetings from anywhere.
  • Webinar Capabilities: Supports hosting webinars with features like Q&A, attendee registration, and reporting.
  • Whiteboard: Offers a digital whiteboard for collaborative brainstorming and note-taking during meetings.
  • Transcription Services: Provides automatic transcription of recorded meetings for easy review and documentation.
  • Third-Party Integrations: Integrates with various third-party applications such as Slack, Salesforce, and Dropbox to enhance functionality.
  • Customizable Meeting Settings: Allows users to customize settings such as video layout, audio preferences, and participant permissions.
  • Live Streaming: Supports live streaming of meetings to platforms like Facebook Live and YouTube.
  • Multi-Language Support: Offers support for multiple languages, making it accessible to a global audience.
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Product Ranking

#4

among all
Video Conferencing Platforms

#13

among all
Video Conferencing Platforms

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Analyst Rating Summary

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Security
Audio and Video Management
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 14359 reviews
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85%
of users recommend this product

Microsoft Teams has a 'great' User Satisfaction Rating of 85% when considering 14359 user reviews from 4 recognized software review sites.

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4.2 (9343)
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4.4 (4030)
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4.5 (499)
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4.2 (487)
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Awards

SelectHub research analysts have evaluated Microsoft Teams and concluded it earns best-in-class honors for Collaboration and Integrations.

Collaboration Award
Integrations Award

SelectHub research analysts have evaluated Zoom Meetings and concluded it earns best-in-class honors for Collaboration.

Collaboration Award

Synopsis of User Ratings and Reviews

User-Friendly: The interface is easy to use and there is not much training required to navigate through the system, according to 84% of users.
Chat: According to 70% of users who reviewed this pro, the chat functionality is simple, it’s possible to view all chats simultaneously and the history remains forever.
Screen Sharing: About 79% of users who mentioned this pro said screen sharing functionality is quick to set up and works without lags.
File Sharing: Regarding this feature, approximately 75% of users said that it’s easy to share files during calls and various document sharing options are available.
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Easy to Use: Zoom is recognized for its intuitive design, making it simple for both hosts and participants to use, even those who are less tech-savvy.
High-Quality Audio and Video: Users consistently praise Zoom for its reliable audio and video quality, ensuring clear communication during meetings.
Versatile Features: Zoom offers a wide array of features, including screen sharing, virtual backgrounds, and breakout rooms, to enhance collaboration and engagement during meetings.
Scalability: Zoom caters to various meeting sizes, from small team discussions to large webinars with thousands of attendees, making it adaptable for different business needs.
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Alerts/Notifications: Lack of reminders for meetings and inconsistent notifications, according to 70% of users who mentioned this aspect.
Speed And Performance: According to 69% of users who reviewed this con, the start time and overall speed is slow, there are sudden crashes, and the computer performance suffers.
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Scheduler Interface Issues: Some users have encountered difficulties with the new scheduler interface, finding it less intuitive than previous versions.
Occasional Data Loss: While generally reliable, there have been isolated reports of meeting data loss, which can be disruptive, especially for crucial business discussions.
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Microsoft Teams is a chat-based platform that offers online meetings, document sharing, screen recording and chat and allows businesses to communicate effectively. According to users who have tried this product, their alerts and notifications lack consistency. Slow speed and performance is another con witnessed by users. Most users appreciate user-friendliness. Screen sharing is another worthy function. In short, businesses scouting for a communication tool that is easy to learn can give it a try.

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Is Zoom Meetings still the real deal for video conferencing, or has it zoomed past its prime? User reviews from the last year indicate that Zoom, while still a strong contender, is facing stiff competition, particularly from Google Meet and Microsoft Teams. Zoom's strengths continue to be its reliability and ease of use. Users consistently praise its intuitive interface, making it simple to schedule and join meetings, and its high-quality audio and video performance, ensuring clear communication. However, Zoom's weaknesses lie in its pricing and integration capabilities. Compared to Google Meet, which is free for basic use and seamlessly integrates with Google Workspace, Zoom's free plan has limitations, and its integrations with other platforms, while available, are not as seamless.A key differentiating factor for Zoom is its robust feature set, particularly its large meeting capacity, which can accommodate up to 1,000 participants, making it suitable for large webinars and conferences. This is a significant advantage over competitors like Google Meet, which, while offering a large meeting capacity, limits the number of interactive participants. However, for smaller businesses or those heavily reliant on the Google Workspace ecosystem, Google Meet's affordability and seamless integration make it a compelling alternative. Microsoft Teams, with its deep integration with the Microsoft 365 suite, presents a strong value proposition for businesses already invested in the Microsoft ecosystem.In conclusion, Zoom Meetings remains a solid choice for businesses and individuals prioritizing reliability, ease of use, and large meeting capacity. However, its pricing, particularly for advanced features, and its less seamless integration with non-Zoom platforms, make it less attractive for smaller businesses or those heavily reliant on competing ecosystems like Google Workspace or Microsoft 365. The choice between Zoom and its competitors ultimately boils down to specific needs and budget considerations.

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Screenshots

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