Microsoft Teams vs Amazon Chime

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Our analysts compared Microsoft Teams vs Amazon Chime based on data from our 400+ point analysis of Video Conferencing Platforms, user reviews and our own crowdsourced data from our free software selection platform.

Amazon Chime Software Tool

Product Basics

Microsoft Teams is a leading unified communications-as-a-service (UCaaS) provider for businesses of all sizes. It provides voice, video conferencing, chat, instant messaging and file sharing options for enterprise collaboration. In addition to three-way PSTN calls, it enables auto-attendant, call parking, call transfer, do-not-disturb, e911 calling and simultaneous ringing. With direct call routing for existing carriers through SIP trunking, it eliminates the need to change phone service providers. It provides default on-hold music that can be customized through the powershell, as well as custom message setup for calls and voicemail. It also offers live screen sharing through chat for instant context.

Powered by Microsoft 365, its admin console enables account provisioning, assigning phone numbers, number porting, and reporting and analytics. With seamless escalation from group chat to video call, it enables in-call attendee management, screen sharing and chats. Available for all major browsers and Apple devices, it supports the current Android version and its previous three versions at any given time.
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Amazon Chime is a robust communication and collaboration software designed to streamline tasks such as video conferencing, online meetings, calls, and chat. It is particularly well-suited for businesses and organizations that require reliable and secure communication tools, including industries like technology, finance, healthcare, and education. The platform offers unique benefits such as high-definition video, clear audio, and seamless integration with other AWS services, enhancing productivity and collaboration.

Key features include screen sharing, meeting recording, and the ability to schedule and join meetings with a single click. Users appreciate its intuitive interface and the flexibility to switch between devices without disrupting ongoing meetings. Compared to similar products, Amazon Chime is praised for its security features and integration capabilities, although some users note that its user interface could be more polished.

Pricing for Amazon Chime varies based on usage, with options for pay-as-you-go or subscription models. For precise pricing details, it is recommended to contact SelectHub for a tailored quote based on specific needs.

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Product Insights

  • Improve Collaboration: Stay connected with team members from any location at any time. Quickly access files and documents. Respond immediately to messages and join meetings with a single click. 
  • Simplify Customizations: Enable news alerts based on location. Customize the workspace according to requirements. Integrate solutions like Google Drive and Dropbox. 
  • Enhance Communication: Use the chat window to connect quickly with employees. Attach files to the chat and schedule meetings without leaving the window. Integrate with other products to avoid switching between applications. 
  • Increase Productivity: Communicate efficiently with team members without sending or receiving emails. Reduce time lag with employees who may not access their emails regularly. Access essential files, documents, meetings and apps from a single workspace. 
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  • Seamless Integration: Amazon Chime integrates effortlessly with other AWS services, enhancing your existing cloud infrastructure without additional complexity.
  • High-Quality Audio and Video: Enjoy crystal-clear audio and HD video for meetings, ensuring effective communication and reducing misunderstandings.
  • Real-Time Collaboration: Share screens, files, and chat in real-time, facilitating dynamic teamwork and faster decision-making.
  • Security and Compliance: Benefit from robust security features, including encryption and compliance with industry standards like HIPAA and GDPR.
  • Cost Efficiency: Pay only for what you use with a flexible pricing model, optimizing your budget and avoiding unnecessary expenses.
  • Cross-Platform Availability: Access Amazon Chime on various devices, including desktops, tablets, and smartphones, ensuring you stay connected wherever you are.
  • Customizable User Experience: Tailor the interface and features to meet your specific needs, enhancing user satisfaction and productivity.
  • Reliable Performance: Experience minimal downtime and high reliability, supported by AWS's robust infrastructure.
  • Efficient Meeting Management: Schedule, start, and join meetings with ease, reducing administrative overhead and improving time management.
  • Enhanced Collaboration Tools: Utilize features like chat rooms and persistent chat history to maintain context and continuity in team communications.
  • Scalability: Easily scale your communication tools as your organization grows, without worrying about performance degradation.
  • Global Reach: Connect with team members and clients worldwide, leveraging AWS's global network for consistent performance.
  • Integration with Business Applications: Integrate Amazon Chime with popular business applications like Microsoft Outlook and Slack, streamlining workflows.
  • Automatic Updates: Receive regular updates and new features automatically, ensuring you always have the latest tools at your disposal.
  • 24/7 Support: Access round-the-clock support from AWS experts, ensuring any issues are resolved promptly and efficiently.
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  • Secure Virtual Meetings: Send an invite to video chat with anyone, at any time simply by sending a link to an active email address, member or not. Collaborate in real time with up to 250 people in a single meeting space. 
  • Screen Recording: Record meetings in the cloud and share them with members later. 
  • Messenger: Send chats before, after and during meetings directly to one person or create group chats to keep multiple people in the loop. Send gifs, emojis and stickers to personalize messages. 
  • File Sharing: Access, share, edit, and co-author files and folders in real time securely from SharePoint, OneDrive and computers. Decide who has access to which files by granting permissions to specific groups, channels or individuals. 
  • Interactive Webinars: Connect with customers by hosting live events and webinars. Simply create a new marketing event, fill out details of the meeting and select attendees who will receive a link to the event. Use customer journey features to track attendees, utilizing the available information and continue to track customer interactions. 
  • Custom Backgrounds: Eliminate the need to hide background distractions by choosing from a myriad of screens to project while on a video call. 
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  • High-Quality Video Conferencing: Supports HD video calls with up to 250 participants, ensuring clear and reliable communication.
  • Screen Sharing: Allows users to share their screens in real-time, facilitating effective presentations and collaborative work sessions.
  • Meeting Recording: Provides the ability to record meetings for future reference or for those who couldn't attend live.
  • Integrated Chat: Features a built-in chat function for instant messaging, enabling quick communication without leaving the app.
  • File Sharing: Users can share files directly within the chat or meeting interface, streamlining the collaboration process.
  • Scheduling and Calendar Integration: Seamlessly integrates with Microsoft Outlook and Google Calendar for easy meeting scheduling and reminders.
  • Voice Calling: Offers VoIP and PSTN calling options, allowing users to make and receive calls from anywhere.
  • Customizable Meeting URLs: Provides personalized meeting URLs for easy access and branding consistency.
  • Security and Compliance: Ensures data protection with end-to-end encryption and compliance with industry standards such as GDPR and HIPAA.
  • Mobile and Desktop Apps: Available on iOS, Android, Windows, and macOS, allowing users to join meetings from any device.
  • Meeting Roster: Displays a list of all participants, making it easy to see who is present and who is speaking.
  • Mute Controls: Hosts can mute participants to minimize background noise and maintain meeting order.
  • Amazon Chime SDK: Developers can integrate Chime's communication capabilities into their own applications using the Software Development Kit.
  • Dial-In Numbers: Provides local dial-in numbers for over 80 countries, making it accessible for international participants.
  • Meeting Analytics: Offers detailed reports and analytics on meeting attendance and participation, helping organizations track engagement.
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Product Ranking

#4

among all
Video Conferencing Platforms

#10

among all
Video Conferencing Platforms

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Analyst Rating Summary

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Collaboration
Integrations
Reporting
Meeting Management
Security
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Audio and Video Management
Collaboration
Reporting
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 14359 reviews
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85%
of users recommend this product

Microsoft Teams has a 'great' User Satisfaction Rating of 85% when considering 14359 user reviews from 4 recognized software review sites.

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4.2 (9343)
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4.4 (4030)
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4.5 (499)
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4.2 (487)
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Awards

SelectHub research analysts have evaluated Microsoft Teams and concluded it earns best-in-class honors for Collaboration and Integrations.

Collaboration Award
Integrations Award

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Synopsis of User Ratings and Reviews

User-Friendly: The interface is easy to use and there is not much training required to navigate through the system, according to 84% of users.
Chat: According to 70% of users who reviewed this pro, the chat functionality is simple, it’s possible to view all chats simultaneously and the history remains forever.
Screen Sharing: About 79% of users who mentioned this pro said screen sharing functionality is quick to set up and works without lags.
File Sharing: Regarding this feature, approximately 75% of users said that it’s easy to share files during calls and various document sharing options are available.
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Easy to Get Started: Amazon Chime is known for its quick and straightforward setup process, allowing users to initiate meetings and calls without complicated configurations.
Clear Audio and Video: The platform utilizes noise suppression and high-definition video capabilities to ensure clear and easily discernible communication during meetings.
Cost-Effective Pricing: Amazon Chime's pay-as-you-go pricing model allows businesses to only pay for the features they use, making it a budget-friendly choice, especially for occasional users.
Unified Communication: Users can seamlessly transition between chat, audio calls, and video conferences within a single application, streamlining communication and eliminating the need to switch between different platforms.
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Alerts/Notifications: Lack of reminders for meetings and inconsistent notifications, according to 70% of users who mentioned this aspect.
Speed And Performance: According to 69% of users who reviewed this con, the start time and overall speed is slow, there are sudden crashes, and the computer performance suffers.
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Usability Issues: While generally easy to use, some users find the interface less intuitive compared to alternatives like Zoom, particularly when navigating advanced features.
Feature Limitations: Amazon Chime may not be suitable for businesses requiring advanced features like virtual backgrounds or breakout rooms, which are often found in competing platforms.
Connectivity Dependence: Users have reported experiencing connection issues, particularly with slower internet speeds, which can disrupt meetings and reduce productivity.
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Microsoft Teams is a chat-based platform that offers online meetings, document sharing, screen recording and chat and allows businesses to communicate effectively. According to users who have tried this product, their alerts and notifications lack consistency. Slow speed and performance is another con witnessed by users. Most users appreciate user-friendliness. Screen sharing is another worthy function. In short, businesses scouting for a communication tool that is easy to learn can give it a try.

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Is Amazon Chime music to your ears, or does it fall flat? User reviews from the past year reveal a mixed bag. While many appreciate its simplicity and reliability for everyday communication, some find its lack of advanced features a deal-breaker. Amazon Chime shines in its ease of use for basic tasks. Users highlight its seamless integration with calendars and the ability to effortlessly transition from chat to calls, making it ideal for quick team huddles. The platform's solid audio and video quality further enhance its appeal for straightforward communication. However, the pay-per-use pricing model, while offering flexibility, can become a financial strain for frequent users. Amazon Chime's simplicity comes at a cost, with users citing a lack of advanced features compared to rivals like Zoom or Microsoft Teams. The absence of robust functionalities, such as sophisticated webinar tools or advanced meeting controls, makes it less suitable for larger enterprises or those requiring specialized features. Ultimately, Amazon Chime is a reliable workhorse for small to medium-sized teams seeking a no-frills communication tool. However, those needing a powerhouse of features might find themselves singing a different tune.

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Screenshots

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