Vonage Business Communications vs Frontier Enterprise

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Our analysts compared Vonage Business Communications vs Frontier Enterprise based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Vonage Business Communications Software Tool
Frontier Enterprise Software Tool

Product Basics

Vonage Business Communications is a comprehensive software solution designed to streamline and enhance business communication. It offers a suite of tools that facilitate voice, video, messaging, and conferencing, making it an ideal choice for businesses seeking to improve their internal and external communication channels. The platform is particularly well-suited for small to medium-sized enterprises due to its scalability and ease of use.

Key benefits include seamless integration with existing business applications, robust security features, and a user-friendly interface. Popular features encompass high-definition voice calls, video conferencing, team messaging, and mobile app support, ensuring that teams can stay connected regardless of their location. Users often praise its reliability and the quality of customer support.

Pricing for Vonage Business Communications varies based on the number of users and specific features required. For precise pricing details, it is recommended to contact SelectHub for a tailored quote that aligns with individual business needs.

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Frontier Enterprise is a sophisticated software solution designed to manage Unified Communications as a Service (UCaaS) and other related tasks. It is particularly well-suited for medium to large enterprises seeking to streamline their communication infrastructure. The software excels in integrating various communication channels, such as voice, video, and messaging, into a single, cohesive platform, enhancing operational efficiency and collaboration.

Key benefits include improved scalability, robust security features, and seamless integration with existing IT systems. Popular features encompass advanced call routing, video conferencing capabilities, and real-time analytics. Users often praise its intuitive interface and reliable performance, noting that it significantly reduces communication bottlenecks.

Pricing details for Frontier Enterprise are typically customized based on the specific needs of the organization, including factors like user count and feature requirements. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. This ensures that the solution aligns perfectly with the unique demands of your business.

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Product Assistance

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Product Insights

  • Enhanced Collaboration: Facilitates seamless teamwork with integrated messaging, video conferencing, and file sharing, ensuring all team members stay connected and productive.
  • Scalability: Easily adapts to the changing needs of your business, whether you're expanding your team or adding new locations, without compromising on performance.
  • Cost Efficiency: Reduces the need for multiple communication tools by providing an all-in-one solution, leading to significant savings on software and hardware expenses.
  • Mobility: Empowers employees to work from anywhere with mobile apps and cloud-based access, ensuring business continuity and flexibility.
  • Improved Customer Service: Enhances customer interactions with features like call routing, virtual receptionists, and CRM integrations, leading to quicker response times and higher satisfaction rates.
  • Security and Compliance: Offers robust security measures and compliance with industry standards, protecting sensitive business communications and data.
  • Analytics and Reporting: Provides detailed insights into communication patterns and performance metrics, enabling data-driven decision-making and strategy optimization.
  • Integration Capabilities: Seamlessly integrates with popular business applications like Salesforce, Microsoft Teams, and G Suite, streamlining workflows and enhancing productivity.
  • Reliability: Ensures consistent and dependable communication with high uptime and quality of service, minimizing disruptions and downtime.
  • Customization: Allows for tailored solutions to meet specific business needs with customizable features and settings, ensuring the software aligns perfectly with your operational requirements.
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  • Enhanced Collaboration: Frontier Enterprise integrates Unified Communications as a Service (UCaaS) to streamline team interactions, making it easier for employees to collaborate in real-time, regardless of their location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce overhead costs associated with maintaining separate systems.
  • Scalability: The software is designed to grow with your business, allowing you to easily add or remove users and services as needed without significant downtime or additional infrastructure costs.
  • Improved Productivity: With features like instant messaging, video conferencing, and file sharing all in one place, employees spend less time switching between applications and more time focusing on their tasks.
  • Enhanced Security: Frontier Enterprise employs robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive business communications and data.
  • Seamless Integration: The platform integrates smoothly with existing business applications such as CRM and ERP systems, ensuring a cohesive workflow and reducing the need for manual data entry.
  • Reliable Performance: With a cloud-based infrastructure, Frontier Enterprise offers high availability and reliability, minimizing the risk of downtime and ensuring continuous business operations.
  • Customizable User Experience: The software allows for personalized settings and configurations, enabling users to tailor the interface and functionalities to their specific needs and preferences.
  • Enhanced Customer Service: By providing a unified communication platform, customer service teams can respond to inquiries more quickly and efficiently, improving overall customer satisfaction.
  • Data-Driven Insights: Frontier Enterprise offers analytics and reporting tools that provide valuable insights into communication patterns and performance, helping businesses make informed decisions.
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  • Unified Communications: Integrates voice, video, messaging, and conferencing into a single platform for seamless communication.
  • Mobile App: Allows users to make and receive calls, send messages, and join meetings from their mobile devices, ensuring connectivity on the go.
  • Virtual Receptionist: An automated attendant that can route calls to the appropriate department or individual, enhancing customer service efficiency.
  • Call Recording: Enables recording of calls for quality assurance, training, and compliance purposes, with easy access to playback and storage.
  • CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and Zoho, allowing for streamlined workflows and better customer relationship management.
  • Team Messaging: Facilitates real-time collaboration through instant messaging, file sharing, and group chats within the organization.
  • Video Conferencing: Supports high-definition video meetings with screen sharing and collaboration tools, making remote meetings more effective.
  • Voicemail Transcription: Converts voicemail messages into text, allowing users to read their messages instead of listening to them, which can save time and improve accessibility.
  • Call Analytics: Provides detailed reports and insights on call metrics, helping businesses to monitor performance and make data-driven decisions.
  • Customizable Call Routing: Offers advanced call routing options such as time-based routing, simultaneous ring, and follow-me, ensuring calls are handled efficiently.
  • Business SMS: Enables sending and receiving of text messages using the business phone number, enhancing communication with clients and customers.
  • HD Voice Quality: Ensures crystal-clear audio for all calls, improving the overall communication experience.
  • Scalability: Easily scales to accommodate the growth of the business, whether adding new users or expanding to new locations.
  • Security Features: Includes robust security measures such as encryption and secure data centers to protect sensitive business communications.
  • 24/7 Customer Support: Provides round-the-clock support to address any issues or questions, ensuring minimal disruption to business operations.
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  • Unified Communications: Seamlessly integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises.
  • Advanced Call Management: Features such as call forwarding, call waiting, and voicemail-to-email ensure efficient handling of calls.
  • Video Conferencing: High-definition video meetings with screen sharing and virtual backgrounds enhance remote collaboration.
  • Mobile App: Access all communication tools on-the-go with a fully-featured mobile application for iOS and Android.
  • Integration Capabilities: Connects with popular business applications like CRM systems, Microsoft 365, and Google Workspace.
  • Security and Compliance: Robust security measures including encryption and compliance with industry standards such as HIPAA and GDPR.
  • Analytics and Reporting: Comprehensive analytics provide insights into communication patterns and system usage.
  • Customizable User Interface: Tailor the dashboard and user experience to meet specific business needs and preferences.
  • 24/7 Customer Support: Round-the-clock support ensures any issues are promptly addressed, minimizing downtime.
  • Cloud-Based Infrastructure: Leverages cloud technology for reliable, scalable, and cost-effective communication solutions.
  • Collaboration Tools: Includes team messaging, file sharing, and project management features to streamline teamwork.
  • Call Recording: Record calls for training, quality assurance, and compliance purposes with easy access to recordings.
  • Presence Indicators: Real-time status indicators show the availability of team members, facilitating better communication.
  • VoIP Technology: Utilizes Voice over Internet Protocol for high-quality, cost-effective voice communications.
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Product Ranking

#29

among all
UCaaS Providers

#42

among all
UCaaS Providers

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Analyst Rating Summary

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Integrations
Reporting
Security
Voice Communication
Video Communication
Reporting
Video Communication
Voicemail and Messaging
Integrations
Voice Communication

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Vonage Business Communications
Frontier Enterprise
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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 95 100 98 100 92 83 100 100 86 100 0 25 50 75 100
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86%
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14%
78%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 261 reviews
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82%
of users recommend this product

Vonage Business Communications has a 'great' User Satisfaction Rating of 82% when considering 261 user reviews from 1 recognized software review sites.

we're gathering data
4.1 (261)
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Synopsis of User Ratings and Reviews

Easy to use: Many users find the platform intuitive and highlight the simple interface for both everyday users and administrators.
Feature-rich: Vonage Business Communications offers a comprehensive suite of features, including unlimited domestic calling, virtual receptionist, and integrations with popular business tools like Google Workspace and Salesforce.
Flexible work environment: The platform allows employees to make and receive calls from anywhere with an internet connection, making it ideal for remote workers and teams spread across multiple locations.
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Unified Platform: Consolidates messages, video meetings, and phone calls into a single, user-friendly platform.
Cost Control: Offers predictable, per-user pricing, eliminating the need for investment in complex communications infrastructure.
Improved Operational Efficiency: Provides a unified platform for enhancing customer interactions and scaling with business needs.
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Limited Advanced Features: Some users report that Vonage lacks the robust team collaboration tools and advanced features offered by competitors like RingCentral and Dialpad.
Pricing Complexity: The variety of add-on options, while offering flexibility, can make it challenging to accurately predict the final monthly cost.
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Service Reliability Concerns: Some users report experiencing service outages or inconsistencies, impacting their ability to make and receive calls or utilize other UCaaS features reliably.
Customer Support Challenges: A number of users have cited difficulties in resolving technical issues or getting timely assistance from Frontier's customer support, particularly when coordination with third-party providers like Windstream is involved.
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Can you hear me now on how good Vonage Business Communications is? User reviews from the past year indicate that Vonage Business Communications is a solid contender in the bustling world of business communication platforms, but it's not without its caveats. A notable strength is its user-friendliness. Many users praise the platform's intuitive interface, highlighting that even technologically challenged individuals can easily navigate and utilize its features, much like a seasoned captain effortlessly steering a ship through calm waters. This ease of use is critical for businesses, as it minimizes the learning curve and allows employees to focus on their core tasks rather than wrestling with complicated software.However, some users have voiced concerns about the lack of pricing transparency, particularly regarding add-ons and integrations. This opacity makes it difficult for businesses to accurately budget for the service and could lead to unexpected costs down the line. While Vonage Business Communications excels in providing essential communication tools, it might not fully satisfy businesses seeking advanced features and robust team collaboration options. For instance, some users have noted that competitors like RingCentral offer a wider array of advanced features, such as more sophisticated team collaboration tools, which could be a dealbreaker for businesses with more complex communication needs. Overall, Vonage Business Communications is best suited for small to medium-sized businesses looking for a reliable and user-friendly communication solution with a comprehensive set of core features. It's like a trusty pickup truck - dependable for everyday tasks but might not be the best fit for heavy-duty hauling. However, businesses with intricate communication needs or those seeking advanced features might find other platforms more suitable.

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How can Frontier Enterprise help businesses reach new frontiers in communication efficiency? User reviews from the last year offer a mixed bag of perspectives on this UCaaS solution. Some users, particularly those working remotely, applaud the platform's reliability and user-friendly interface, highlighting its seamless integration of essential communication tools like video conferencing, messaging, and phone services. This echoes the value proposition Frontier Enterprise aims to deliver, especially for small businesses seeking a unified communication platform. However, a closer look at online forums like Reddit reveals a pattern of concerns regarding customer support and implementation hiccups. Some users report frustrating experiences with unresponsive support and complicated setup processes, suggesting potential areas for improvement. While Frontier Enterprise presents a robust feature set for unified communication, its success seems contingent on a smooth user experience, which, based on recent feedback, appears inconsistent. This inconsistency makes it difficult to definitively recommend Frontier Enterprise over competitors without reservations. For businesses prioritizing ease of use and reliable support, exploring alternative UCaaS providers might be worthwhile. However, for tech-savvy teams comfortable navigating potential technical hurdles and prioritizing a feature-rich platform, Frontier Enterprise could be a viable option.

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