Sangoma vs RingEX

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Our analysts compared Sangoma vs RingEX based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Sangoma Software Tool

Product Basics

Sangoma offers robust software solutions designed to streamline telecommunications and team collaboration. Their products, such as TeamHub, are tailored for businesses seeking efficient communication and task management tools. Sangoma's software is particularly well-suited for medium to large enterprises that require reliable and scalable telecommunications infrastructure. This is due to its comprehensive feature set, which includes advanced call routing, video conferencing, and integrated messaging. Key benefits of using Sangoma's solutions include enhanced productivity, seamless integration with existing systems, and improved team collaboration. Popular features encompass unified communications, real-time analytics, and customizable user interfaces. Users often praise the software for its reliability and ease of use, noting that it significantly improves internal and external communication. Pricing for Sangoma's products can vary based on the specific needs and scale of the business. For detailed pricing information, it is recommended to contact SelectHub for a tailored quote.
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RingEX is a sophisticated software solution designed to manage tasks related to Unified Communications as a Service (UCaaS). It is particularly well-suited for businesses seeking to streamline their communication processes, enhance collaboration, and improve overall productivity. The software integrates various communication tools such as voice, video, messaging, and conferencing into a single, cohesive platform, making it ideal for organizations of all sizes that require efficient and reliable communication solutions.

One of the key benefits of RingEX is its ability to unify multiple communication channels, thereby reducing the complexity and cost associated with managing separate systems. Popular features include high-definition video conferencing, seamless messaging, and robust call management capabilities. Users often praise its intuitive interface and the ease with which it can be integrated into existing workflows.

Compared to similar products, RingEX is frequently highlighted for its reliability and comprehensive feature set. While specific pricing details are not always readily available, it is advisable for potential users to contact SelectHub for a tailored pricing quote based on their unique requirements. This ensures that businesses can find a solution that fits their budget and needs.

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Product Insights

  • Enhanced Collaboration: Sangoma's TeamHub facilitates seamless communication among team members, ensuring projects stay on track and reducing misunderstandings.
  • Cost Efficiency: By integrating telecommunications and task management, Sangoma reduces the need for multiple software subscriptions, saving businesses money.
  • Scalability: Sangoma's solutions grow with your business, accommodating increasing numbers of users and more complex workflows without a hitch.
  • Improved Productivity: Centralized task management and communication tools streamline workflows, allowing employees to focus on high-priority tasks.
  • Data Security: Sangoma employs robust security measures to protect sensitive business communications and data, giving peace of mind to users.
  • Customizable Solutions: Tailor Sangoma's features to fit your specific business needs, ensuring that the software works for you, not the other way around.
  • Reliable Support: Access to expert customer support ensures that any issues are resolved quickly, minimizing downtime and maintaining productivity.
  • Integration Capabilities: Sangoma easily integrates with other business tools and platforms, creating a cohesive and efficient digital ecosystem.
  • Remote Work Enablement: Sangoma supports remote work by providing reliable communication and task management tools accessible from anywhere.
  • Enhanced Decision-Making: Real-time data and analytics from Sangoma help managers make informed decisions, improving overall business strategy.
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  • Increased Productivity: RingEX streamlines communication tasks, allowing employees to focus on core responsibilities without the distraction of managing multiple platforms.
  • Cost Efficiency: By consolidating various communication tools into one platform, RingEX reduces the need for multiple subscriptions, lowering overall operational costs.
  • Enhanced Collaboration: The software facilitates seamless collaboration through integrated messaging, video conferencing, and file sharing, fostering a more connected and efficient team environment.
  • Scalability: RingEX can easily scale with your business, accommodating growth without the need for significant additional investment in new communication infrastructure.
  • Improved Customer Service: With unified communication channels, customer service teams can respond more quickly and effectively, enhancing customer satisfaction and loyalty.
  • Data Security: RingEX employs robust encryption and security protocols to protect sensitive business communications, ensuring compliance with industry standards.
  • Flexibility: The software supports remote work by providing access to communication tools from any location, enabling a more adaptable and resilient workforce.
  • Integration Capabilities: RingEX integrates with existing business applications, such as CRM and project management tools, creating a cohesive and efficient workflow.
  • Analytics and Reporting: The platform offers detailed analytics and reporting features, allowing businesses to monitor communication patterns and optimize processes based on data-driven insights.
  • Reliability: With high uptime and robust support, RingEX ensures that your communication channels remain operational, minimizing downtime and disruptions.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales from small businesses to large enterprises, accommodating growth without significant infrastructure changes.
  • Mobile Integration: Seamlessly connects mobile devices to the corporate communication network, ensuring accessibility on the go.
  • Advanced Call Routing: Customizable call routing options to ensure calls reach the right person or department efficiently.
  • VoIP Support: Utilizes Voice over Internet Protocol (VoIP) for high-quality, cost-effective voice communications.
  • CRM Integration: Connects with popular Customer Relationship Management (CRM) systems to streamline customer interactions.
  • Video Conferencing: High-definition video conferencing capabilities for remote meetings and collaboration.
  • Presence Management: Real-time status updates to indicate user availability, enhancing team coordination.
  • Call Analytics: Detailed call analytics and reporting tools to monitor and optimize communication performance.
  • Security Features: Robust security protocols, including encryption and secure access controls, to protect sensitive communications.
  • API Access: Provides API access for custom integrations and extended functionality tailored to specific business needs.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to access messages from their inbox.
  • Auto Attendant: Automated system to greet callers and direct them to the appropriate department or extension.
  • Call Recording: Built-in call recording for quality assurance, training, and compliance purposes.
  • Collaboration Tools: Includes features like file sharing, screen sharing, and team messaging to enhance productivity.
  • Multi-Platform Support: Compatible with various operating systems and devices, ensuring flexibility and ease of use.
  • Customizable User Interface: Allows users to personalize their interface for a more intuitive experience.
  • Disaster Recovery: Built-in disaster recovery options to ensure business continuity in case of system failures.
  • Cost Management: Tools to monitor and manage communication costs effectively, helping businesses stay within budget.
  • Support and Training: Comprehensive support and training resources to help users maximize the platform's potential.
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  • Unified Messaging: Consolidates emails, voicemails, and text messages into a single inbox for streamlined communication.
  • Video Conferencing: Supports HD video calls with up to 250 participants, including screen sharing and virtual backgrounds.
  • Call Analytics: Provides detailed call logs, performance metrics, and real-time monitoring to optimize communication strategies.
  • Mobile App: Offers a fully functional mobile application for iOS and Android, enabling users to stay connected on the go.
  • Integration Capabilities: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot, enhancing workflow efficiency.
  • Auto Attendant: Features customizable automated greetings and call routing to ensure calls reach the right department or individual.
  • Team Collaboration Tools: Includes shared calendars, task management, and file sharing to facilitate teamwork and project management.
  • Security and Compliance: Adheres to industry standards such as GDPR and HIPAA, ensuring data protection and regulatory compliance.
  • VoIP Calling: Delivers high-quality voice calls over the internet, reducing traditional phone line costs and improving call clarity.
  • Presence Indicators: Displays real-time availability status of team members, making it easier to coordinate and communicate effectively.
  • Customizable User Interface: Allows users to personalize their dashboard and interface settings to match their workflow preferences.
  • Call Recording: Enables recording of calls for training, quality assurance, and compliance purposes, with easy access to playback.
  • Multi-Device Support: Ensures seamless transition between desktop, tablet, and mobile devices without losing call continuity.
  • Scalability: Easily scales to accommodate growing businesses, from small teams to large enterprises, without compromising performance.
  • 24/7 Customer Support: Provides round-the-clock technical support through various channels, including phone, chat, and email.
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Product Ranking

#8

among all
UCaaS Providers

#38

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 100 91 100 100 100 100 99 100 0 25 50 75 100
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Awards

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SelectHub research analysts have evaluated RingEX and concluded it deserves the award for the Best Overall UCaaS Providers available today.

Analysts' Pick Award

Synopsis of User Ratings and Reviews

Unified Experience: TeamHub provides a single platform for accessing Sangoma's Cloud Services, including UCaaS, VMaaS, Collaboration aaS, CPaaS, and CCaaS, streamlining communication and collaboration.
Enhanced Productivity: TeamHub integrates essential communication and collaboration tools, such as telephony, SMS, video meetings, file storage, and chat, into a single interface, improving workflow efficiency.
Flexible Accessibility: Available on both desktop and web platforms, TeamHub offers users the flexibility to connect and collaborate from various devices, enhancing accessibility and convenience.
Positive User Feedback: TeamHub has received positive reviews on app stores, with users praising its unified experience and comprehensive features, indicating a high level of user satisfaction.
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Unified Platform: RingEX consolidates voice, video, messaging, and collaboration tools into a single platform.
User-Friendly Admin Portal: The intuitive admin portal simplifies administrative tasks, such as configuring voicemail greetings and managing call routing.
AI-Powered Enhancements: RingSense AI integration provides real-time smart notes, AI-generated message summaries, and GPT semantic search, boosting productivity and communication efficiency.
Mobile Accessibility: Highly-rated mobile apps for iOS and Android enable users to manage business communications from anywhere.
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Limited User Feedback: The Apple App Store only has 8 ratings, potentially indicating a smaller user base and limited feedback for comprehensive evaluation.
Sangoma Ecosystem Focus: TeamHub's strength lies in integrating various Sangoma Cloud Services. Businesses reliant on third-party services might find this integration limiting.
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Call Connectivity Issues: Users frequently report problems with calls only connecting on certain devices and voicemails going missing.
Cumbersome Setup: Getting started with RingEX can be a difficult process for new users.
Limited Call Analytics: Users express dissatisfaction with the lack of detailed call analytics and reporting features.
Subpar Sound Quality: Some users experience poor sound quality during calls, impacting communication clarity.
System Stability Problems: RingEX can suffer from system crashes, causing disruptions to communication and workflow.
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Is Sangoma the "G.O.A.T." of team collaboration software, or does it need to dial it back a bit? User reviews from the past year paint a pretty picture for Sangoma TeamHub, highlighting its ability to wrangle all your communication tools into one convenient platform. Users rave about the "single pane of glass" approach, which streamlines workflows by integrating chat, video conferencing, file sharing, and even contact center features. This stands in stark contrast to the "app juggling" nightmare of using disparate tools from different vendors. Imagine effortlessly escalating a chat to a video call with a single click – that's the power of TeamHub's unified experience. However, the available reviews are limited in number, suggesting a need for more user feedback to gain a comprehensive understanding of its performance. Overall, Sangoma TeamHub seems tailor-made for businesses seeking to ditch the chaos of multiple communication apps and embrace a centralized, integrated solution, particularly those already invested in the Sangoma ecosystem.

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Want to know if RingEX is the real deal for unified communications? RingEX, a UCaaS solution by RingCentral, offers a robust feature set including messaging, video conferencing, phone calls, and webinars, all within an intuitive interface. Users rave about the convenience of managing business calls on personal devices with the well-received mobile apps for iOS and Android. Features like screen sharing and team collaboration tools are reported to enhance productivity and communication. However, users also report frequent technical issues such as call quality problems, system crashes, and difficulties joining video meetings. A recurring theme in user reviews is the challenge of resolving technical issues with customer support, with some issues remaining unresolved for extended periods. While initial setup is reported to be challenging, once operational, users find the platform easy to use and appreciate the ability to make changes without third-party assistance. RingEX seems best suited for businesses that prioritize a comprehensive feature set and mobile accessibility over rock-solid reliability and responsive customer support.

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