Peerless Network vs Intermedia Unite

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Our analysts compared Peerless Network vs Intermedia Unite based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Peerless Network Software Tool

Product Basics

Peerless Network offers robust telecommunications and Cloud PBX solutions designed to streamline communication tasks for businesses. Their software facilitates seamless voice, messaging, and data services, making it particularly suitable for enterprises seeking reliable and scalable communication infrastructure. The platform is ideal for businesses that require high-quality, cost-effective telecommunication services to enhance their operational efficiency.

Key benefits include enhanced call quality, comprehensive cloud-based PBX features, and flexible integration options. Popular features encompass advanced call routing, voicemail-to-email, and unified communications capabilities. Users appreciate the platform's reliability and ease of use, often highlighting its superior customer support and extensive feature set.

Pricing details for Peerless Network's services are not readily available, and it is recommended that users contact SelectHub for a customized pricing quote based on their specific requirements. This ensures that businesses receive a tailored solution that fits their unique needs and budget.

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Intermedia Unite is a comprehensive software solution designed to streamline Unified Communications by integrating voice, video, chat, and file sharing into a single platform. It is particularly well-suited for small to medium-sized businesses seeking to enhance collaboration and communication efficiency. The platform offers significant benefits such as improved team productivity, seamless remote work capabilities, and reduced communication costs.

Popular features include high-definition video conferencing, secure file sharing, and a robust mobile app that ensures connectivity on the go. Users appreciate its intuitive interface and reliable performance, often highlighting its ease of use and integration capabilities with other business tools. Compared to similar products, Intermedia Unite is praised for its affordability and comprehensive feature set, making it a competitive choice in the Unified Communications market.

Pricing details can vary based on specific needs and usage, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive the most accurate and relevant pricing information for their unique requirements.

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Product Assistance

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Product Insights

  • Cost Efficiency: Peerless Network reduces operational costs by consolidating telecommunications and cloud PBX services, eliminating the need for multiple vendors.
  • Scalability: Easily scale your communication infrastructure up or down based on business needs without significant capital investment.
  • Reliability: Benefit from high uptime and robust disaster recovery options, ensuring continuous business operations.
  • Enhanced Security: Advanced security protocols protect sensitive data and communications from unauthorized access and cyber threats.
  • Improved Collaboration: Unified communication tools facilitate seamless collaboration among team members, regardless of their location.
  • Flexibility: Customizable solutions allow businesses to tailor services to their specific requirements, enhancing operational efficiency.
  • Streamlined Management: Centralized management of telecommunications and cloud PBX services simplifies administrative tasks and reduces complexity.
  • Quality of Service: High-quality voice and data transmission ensure clear and uninterrupted communication, enhancing user experience.
  • Regulatory Compliance: Adherence to industry standards and regulations helps businesses avoid legal pitfalls and maintain compliance.
  • Customer Support: Access to dedicated customer support ensures quick resolution of issues and continuous service improvement.
  • Integration Capabilities: Seamlessly integrate with existing business applications and systems, enhancing overall productivity.
  • Global Reach: Expand your business footprint with international calling and connectivity options, supporting global operations.
  • Business Continuity: Redundant systems and failover mechanisms ensure that your business remains operational during unexpected disruptions.
  • Advanced Analytics: Gain insights into communication patterns and performance with detailed analytics, enabling data-driven decision-making.
  • Environmental Impact: Reduce your carbon footprint by leveraging cloud-based solutions, minimizing the need for physical hardware.
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  • Enhanced Collaboration: Intermedia Unite facilitates seamless communication across teams with integrated voice, video, and messaging, ensuring everyone stays on the same page.
  • Increased Productivity: By consolidating multiple communication tools into one platform, employees can save time switching between apps and focus on their tasks.
  • Cost Efficiency: Reduce expenses associated with maintaining separate systems for phone, video conferencing, and messaging by using a unified solution.
  • Scalability: Easily add or remove users and features as your business grows, without the need for significant infrastructure changes.
  • Remote Work Support: Enable employees to work from anywhere with reliable access to communication tools, fostering flexibility and work-life balance.
  • Improved Customer Service: Provide better customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Security and Compliance: Benefit from robust security measures and compliance with industry standards, protecting sensitive business communications.
  • Integration with Existing Tools: Intermedia Unite integrates with popular business applications like CRM systems, enhancing workflow efficiency and data accessibility.
  • Business Continuity: Ensure uninterrupted communication during unexpected events with cloud-based infrastructure that supports disaster recovery.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed business decisions.
  • Customizable User Experience: Tailor the platform to meet specific business needs with customizable settings and user preferences.
  • Reduced IT Burden: Simplify IT management with a single, easy-to-administer platform, freeing up IT resources for other critical tasks.
  • Enhanced Mobility: Access communication tools on mobile devices, ensuring employees stay connected even when on the go.
  • Consistent User Experience: Provide a uniform communication experience across all devices and locations, promoting ease of use and adoption.
  • Reliable Performance: Experience high-quality voice and video communications with minimal downtime, ensuring business operations run smoothly.
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  • Cloud PBX: A robust cloud-based private branch exchange system that allows businesses to manage their phone systems over the internet, eliminating the need for traditional hardware.
  • SIP Trunking: Provides Session Initiation Protocol (SIP) trunking services that enable voice over IP (VoIP) communications, ensuring high-quality and reliable voice calls.
  • Direct Inward Dialing (DID): Offers a range of DID numbers that allow businesses to assign individual phone numbers to each employee, enhancing direct communication.
  • Call Analytics: Advanced call analytics tools that provide detailed insights into call patterns, durations, and other key metrics, helping businesses optimize their communication strategies.
  • Disaster Recovery: Comprehensive disaster recovery solutions that ensure business continuity by rerouting calls to alternate numbers or locations during outages.
  • Unified Communications: Integrates various communication tools such as voice, video, messaging, and conferencing into a single platform, streamlining business communications.
  • Mobile Integration: Seamless integration with mobile devices, allowing employees to access the PBX system and make business calls from their smartphones.
  • Scalability: Easily scalable solutions that can grow with your business, accommodating additional users and features as needed without significant infrastructure changes.
  • Number Porting: Simplified number porting process that allows businesses to retain their existing phone numbers when switching to Peerless Network services.
  • API Integration: Offers APIs for integrating Peerless Network services with other business applications, enhancing functionality and streamlining workflows.
  • Enhanced Security: Implements robust security measures, including encryption and authentication protocols, to protect sensitive communications and data.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or concerns, ensuring minimal downtime and uninterrupted service.
  • International Calling: Competitive international calling rates and services that enable businesses to communicate globally without incurring excessive costs.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to receive and manage their voicemails directly from their email inbox.
  • Auto Attendant: Automated attendant feature that greets callers and directs them to the appropriate department or extension, improving call handling efficiency.
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  • Cloud PBX: A cloud-based phone system that eliminates the need for traditional on-premises PBX hardware.
  • Mobile App: Allows users to make and receive calls, send messages, and join meetings from their mobile devices.
  • Video Conferencing: High-definition video meetings with screen sharing and collaboration tools.
  • Team Chat: Real-time messaging for teams, including private and group chats, file sharing, and searchable chat history.
  • File Sharing and Backup: Securely share files and back them up in the cloud with automatic synchronization across devices.
  • Presence Management: Displays the availability status of team members, such as available, busy, or away, to facilitate better communication.
  • Call Recording: Record calls for training, compliance, or review purposes, with easy access to playback and storage.
  • Auto Attendant: Automated system that answers and routes incoming calls based on customizable rules and schedules.
  • Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for easy access and management.
  • Integrations: Seamlessly integrates with popular business applications like Microsoft Office 365, Salesforce, and G Suite.
  • Fax over IP: Send and receive faxes digitally without the need for a traditional fax machine.
  • Analytics and Reporting: Detailed call analytics and reporting tools to monitor usage, performance, and trends.
  • Hot Desking: Allows employees to log into any phone within the network and access their personal settings and contacts.
  • Multi-Level IVR: Interactive Voice Response system that provides multiple layers of menu options for callers.
  • Call Queues: Manage incoming call traffic by placing callers in a queue until an agent is available to assist them.
  • Softphone: A software-based phone that enables users to make calls from their computer using a headset and internet connection.
  • Unified Messaging: Consolidates voicemail, email, and fax messages into a single inbox for streamlined communication.
  • Call Forwarding: Redirect incoming calls to another phone number or device, ensuring you never miss an important call.
  • Do Not Disturb: Temporarily block incoming calls and notifications to focus on important tasks without interruptions.
  • Custom Hold Music: Upload and play personalized music or messages for callers on hold, enhancing the caller experience.
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Product Ranking

#17

among all
UCaaS Providers

#19

among all
UCaaS Providers

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Analyst Rating Summary

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Reporting
Voicemail and Messaging
Security
Voice Communication
Video Communication
Platform Capabilities
Reporting
Video Communication
Voicemail and Messaging
Security

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Peerless Network
Intermedia Unite
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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 67 100 86 92 100 100 100 100 93 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Excellent User Sentiment 124 reviews
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95%
of users recommend this product

Intermedia Unite has a 'excellent' User Satisfaction Rating of 95% when considering 124 user reviews from 1 recognized software review sites.

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4.75 (124)

Awards

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Intermedia Unite stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Reliable Communication: Peerless Network consistently receives praise for its dependable and high-quality voice services, ensuring clear and stable connections for businesses.
Cost-Effective Solutions: Businesses often cite the affordability of Peerless Network's services as a key advantage, allowing them to access advanced features without breaking the bank.
Feature-Rich Platform: From Cloud PBX and SIP Trunking to Unified Communications as a Service (UCaaS), Peerless Network offers a comprehensive suite of tools designed to streamline business communications.
Centralized Management: The Peerless Portal provides businesses with a user-friendly interface to manage their services, configure settings, and access real-time analytics from a single location.
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Simple Setup: Intermedia Unite is known for its easy setup process, allowing businesses to get up and running quickly with minimal hassle.
Unified Communication: The platform integrates various communication channels, such as VoIP calling, video conferencing, and team chat, into a single interface, streamlining communication for businesses.
User-Friendly Interface: Intermedia Unite receives consistent praise for its clean and intuitive interface, making it easy for employees to navigate and utilize its features effectively.
Reliable Performance: With a 99.999% uptime SLA, Intermedia Unite ensures consistent and dependable service, minimizing disruptions to business operations.
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Limited Information on Specific Features: Users highlight ease of use and management, but don't provide details on advanced Cloud PBX features businesses might require, such as call analytics or integrations with CRM systems.
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Price Point: Intermedia Unite might not be the most budget-friendly option, especially for cost-conscious businesses or those comparing basic plans from competitors.
Integration Limitations: While it works with popular tools like Slack, its limited integration ecosystem could be a drawback for businesses reliant on a broader range of specialized software.
Contact Syncing: Requiring the mobile app for contact syncing could be an inconvenience for users who prefer a desktop-centric workflow.
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Is Peerless Network truly peerless in the world of telecommunications, or does it get lost in the static? Peerless Network offers Cloud PBX services as part of its suite of telecommunications solutions, including SIP Trunking and Toll-Free services. User reviews on Peerless Network's Cloud PBX services are a mixed bag. Many users praise the platform's dependability and affordability, highlighting its straightforward setup and user-friendly interface as major pluses. However, a recurring theme in negative reviews is the presence of relentless spam calls, with some users alleging that the company's infrastructure is susceptible to exploitation by spammers. This issue raises concerns about the effectiveness of Peerless Network's spam filtering mechanisms. Despite these criticisms, Peerless Network's Cloud PBX services are generally well-regarded for their technical performance and customer support. The company's commitment to innovation is also evident in its automated platforms, such as the Peerless Portal and ANImate, which streamline telecom workflows. Overall, Peerless Network is best suited for businesses seeking a reliable and cost-effective Cloud PBX solution with robust features. However, businesses with a low tolerance for spam calls may want to consider alternative providers or invest in additional spam filtering measures.

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How can Intermedia Unite your team's communication and is it the one platform to rule them all? Intermedia Unite is a UCaaS platform trying to make a splash in the crowded market for small to medium-sized businesses. User reviews in the past year reveal a mixed bag. On one hand, users consistently praise Intermedia Unite for its user-friendly interface, making it easy to deploy and adopt with minimal training. The platform shines with its versatile functionality, offering a wide range of features like HD voice and video conferencing, screen sharing, team chat, and file management, all designed to enhance productivity and streamline communication. Users especially appreciate the flexibility of scaling their services up or down without being locked into long-term contracts, a boon for businesses with fluctuating needs. However, a consistent pain point in user reviews is the cost, which some find steep compared to other VoIP solutions, especially since the entry-level pricing tier was eliminated, making the lowest-cost tier $27.99 per user per month. Another caveat is the platform's bandwidth sensitivity; as with many VoIP solutions, performance can be affected by low bandwidth, high jitter, or latency issues. Some users have also reported that syncing contacts via mobile apps can be a hassle, requiring manual intervention. Overall, Intermedia Unite might be best suited for businesses willing to pay a premium for a reliable and feature-rich UCaaS solution. Its intuitive design and scalability make it particularly attractive for small to medium-sized businesses that value ease of use and flexibility. However, budget-conscious businesses or those with limited bandwidth might want to explore other options.

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