New Horizon Communications vs RingEX

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Our analysts compared New Horizon Communications vs RingEX based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

New Horizon Communications Software Tool

Product Basics

New Horizon Communications offers robust software solutions designed to manage telecommunications and unified communications tasks efficiently. Their platform is particularly well-suited for businesses seeking to streamline communication processes, enhance collaboration, and improve overall operational efficiency. This makes it ideal for medium to large enterprises that require reliable and scalable communication tools.

Key benefits include seamless integration with existing systems, enhanced security features, and comprehensive support services. Popular features encompass advanced call management, video conferencing, instant messaging, and detailed analytics. Users appreciate the intuitive interface and the platform's ability to adapt to various business needs.

Compared to similar products, New Horizon Communications stands out for its user-friendly design and robust functionality. Pricing details can vary based on specific requirements, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that fits their unique needs and budget.

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RingEX is a sophisticated software solution designed to manage tasks related to Unified Communications as a Service (UCaaS). It is particularly well-suited for businesses seeking to streamline their communication processes, enhance collaboration, and improve overall productivity. The software integrates various communication tools such as voice, video, messaging, and conferencing into a single, cohesive platform, making it ideal for organizations of all sizes that require efficient and reliable communication solutions.

One of the key benefits of RingEX is its ability to unify multiple communication channels, thereby reducing the complexity and cost associated with managing separate systems. Popular features include high-definition video conferencing, seamless messaging, and robust call management capabilities. Users often praise its intuitive interface and the ease with which it can be integrated into existing workflows.

Compared to similar products, RingEX is frequently highlighted for its reliability and comprehensive feature set. While specific pricing details are not always readily available, it is advisable for potential users to contact SelectHub for a tailored pricing quote based on their unique requirements. This ensures that businesses can find a solution that fits their budget and needs.

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Product Insights

  • Increased Productivity: Streamline communication channels and reduce time spent switching between platforms, allowing employees to focus on core tasks.
  • Cost Efficiency: Consolidate multiple services into one platform, reducing the need for multiple subscriptions and lowering overall operational costs.
  • Enhanced Collaboration: Facilitate seamless teamwork with integrated tools for video conferencing, instant messaging, and file sharing, ensuring everyone stays on the same page.
  • Scalability: Easily adjust services to match business growth or seasonal demands without the need for significant infrastructure changes.
  • Improved Customer Service: Provide faster and more reliable communication channels for customer support, leading to higher satisfaction and retention rates.
  • Data Security: Benefit from robust encryption and compliance with industry standards, ensuring sensitive information remains protected.
  • Remote Work Enablement: Support a flexible work environment with tools that allow employees to stay connected and productive from anywhere.
  • Centralized Management: Simplify administrative tasks with a single dashboard for monitoring and managing all communication services.
  • Business Continuity: Ensure uninterrupted operations with reliable backup and disaster recovery options, minimizing downtime during unexpected events.
  • Customizable Solutions: Tailor the platform to meet specific business needs with customizable features and integrations.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed decisions.
  • Enhanced Mobility: Access communication tools on-the-go with mobile-friendly interfaces, ensuring constant connectivity.
  • Reduced IT Burden: Lower the workload on IT departments with easy-to-manage solutions that require minimal maintenance.
  • Unified User Experience: Provide a consistent and intuitive interface across all devices, reducing the learning curve for new users.
  • Future-Proof Technology: Stay ahead with regular updates and new features that keep the platform aligned with the latest technological advancements.
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  • Increased Productivity: RingEX streamlines communication tasks, allowing employees to focus on core responsibilities without the distraction of managing multiple platforms.
  • Cost Efficiency: By consolidating various communication tools into one platform, RingEX reduces the need for multiple subscriptions, lowering overall operational costs.
  • Enhanced Collaboration: The software facilitates seamless collaboration through integrated messaging, video conferencing, and file sharing, fostering a more connected and efficient team environment.
  • Scalability: RingEX can easily scale with your business, accommodating growth without the need for significant additional investment in new communication infrastructure.
  • Improved Customer Service: With unified communication channels, customer service teams can respond more quickly and effectively, enhancing customer satisfaction and loyalty.
  • Data Security: RingEX employs robust encryption and security protocols to protect sensitive business communications, ensuring compliance with industry standards.
  • Flexibility: The software supports remote work by providing access to communication tools from any location, enabling a more adaptable and resilient workforce.
  • Integration Capabilities: RingEX integrates with existing business applications, such as CRM and project management tools, creating a cohesive and efficient workflow.
  • Analytics and Reporting: The platform offers detailed analytics and reporting features, allowing businesses to monitor communication patterns and optimize processes based on data-driven insights.
  • Reliability: With high uptime and robust support, RingEX ensures that your communication channels remain operational, minimizing downtime and disruptions.
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  • Unified Communications Platform: Integrates voice, video, messaging, and collaboration tools into a single interface.
  • Cloud-Based Solutions: Offers scalable and flexible cloud services that can be tailored to specific business needs.
  • Advanced Call Routing: Provides intelligent call routing options to ensure calls are directed to the right person or department efficiently.
  • Mobile Integration: Seamlessly integrates with mobile devices, allowing users to stay connected on the go.
  • VoIP Services: Delivers high-quality Voice over Internet Protocol (VoIP) services for clear and reliable communication.
  • Video Conferencing: Supports high-definition video conferencing with screen sharing and collaboration features.
  • Contact Center Solutions: Includes advanced features for managing customer interactions, such as call queuing, recording, and analytics.
  • Security and Compliance: Ensures robust security measures and compliance with industry standards and regulations.
  • Customizable User Interface: Allows users to personalize their interface for a more intuitive and efficient experience.
  • Integration with Third-Party Applications: Supports integration with popular business applications like CRM and ERP systems.
  • Real-Time Analytics and Reporting: Provides detailed insights and reports on communication metrics and performance.
  • 24/7 Customer Support: Offers round-the-clock support to address any issues or concerns promptly.
  • Scalable Infrastructure: Designed to grow with your business, accommodating increasing communication needs.
  • Disaster Recovery and Redundancy: Ensures business continuity with robust disaster recovery and redundancy plans.
  • Easy Deployment and Management: Simplifies the deployment and management of communication services through a user-friendly portal.
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  • Unified Messaging: Consolidates emails, voicemails, and text messages into a single inbox for streamlined communication.
  • Video Conferencing: Supports HD video calls with up to 250 participants, including screen sharing and virtual backgrounds.
  • Call Analytics: Provides detailed call logs, performance metrics, and real-time monitoring to optimize communication strategies.
  • Mobile App: Offers a fully functional mobile application for iOS and Android, enabling users to stay connected on the go.
  • Integration Capabilities: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot, enhancing workflow efficiency.
  • Auto Attendant: Features customizable automated greetings and call routing to ensure calls reach the right department or individual.
  • Team Collaboration Tools: Includes shared calendars, task management, and file sharing to facilitate teamwork and project management.
  • Security and Compliance: Adheres to industry standards such as GDPR and HIPAA, ensuring data protection and regulatory compliance.
  • VoIP Calling: Delivers high-quality voice calls over the internet, reducing traditional phone line costs and improving call clarity.
  • Presence Indicators: Displays real-time availability status of team members, making it easier to coordinate and communicate effectively.
  • Customizable User Interface: Allows users to personalize their dashboard and interface settings to match their workflow preferences.
  • Call Recording: Enables recording of calls for training, quality assurance, and compliance purposes, with easy access to playback.
  • Multi-Device Support: Ensures seamless transition between desktop, tablet, and mobile devices without losing call continuity.
  • Scalability: Easily scales to accommodate growing businesses, from small teams to large enterprises, without compromising performance.
  • 24/7 Customer Support: Provides round-the-clock technical support through various channels, including phone, chat, and email.
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Product Ranking

#27

among all
UCaaS Providers

#38

among all
UCaaS Providers

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Analyst Rating Summary

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 67 100 95 93 100 100 100 100 99 100 0 25 50 75 100
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Awards

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SelectHub research analysts have evaluated RingEX and concluded it deserves the award for the Best Overall UCaaS Providers available today.

Analysts' Pick Award

Synopsis of User Ratings and Reviews

Top-Notch Support: Customers consistently praise NHC's exceptional customer service, highlighting their knowledgeable staff and efficient problem-solving skills.
Feature-Rich Solutions: NHC offers a comprehensive suite of UCaaS features, including telephony, voicemail, chat, and cloud collaboration tools, all accessible through their user-friendly desktop and mobile apps.
Seamless Integration: NHC's UCaaS platform integrates smoothly with popular business tools like Microsoft Office and CRMs, streamlining workflows and boosting productivity.
Reliable Service: NHC is known for its dependable services, ensuring businesses experience minimal downtime and disruptions in their communications.
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Unified Platform: RingEX consolidates voice, video, messaging, and collaboration tools into a single platform.
User-Friendly Admin Portal: The intuitive admin portal simplifies administrative tasks, such as configuring voicemail greetings and managing call routing.
AI-Powered Enhancements: RingSense AI integration provides real-time smart notes, AI-generated message summaries, and GPT semantic search, boosting productivity and communication efficiency.
Mobile Accessibility: Highly-rated mobile apps for iOS and Android enable users to manage business communications from anywhere.
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Limited Information on Specific Features: While the context highlights NHC's strengths, it lacks details on specific features within their UCaaS platform. Businesses might need more in-depth information about functionalities like video conferencing capabilities, integration with other business applications, or advanced call routing options to make informed decisions.
Potential Lack of Industry Specialization: The context portrays NHC as a general telecommunications provider. Businesses with niche requirements in sectors like healthcare or finance might find it necessary to confirm if NHC's solutions cater to their industry-specific needs, such as compliance regulations or specialized integrations.
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Call Connectivity Issues: Users frequently report problems with calls only connecting on certain devices and voicemails going missing.
Cumbersome Setup: Getting started with RingEX can be a difficult process for new users.
Limited Call Analytics: Users express dissatisfaction with the lack of detailed call analytics and reporting features.
Subpar Sound Quality: Some users experience poor sound quality during calls, impacting communication clarity.
System Stability Problems: RingEX can suffer from system crashes, causing disruptions to communication and workflow.
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Is New Horizon Communications the new horizon in business communications, or is it just another blip on the radar? User reviews from the past year paint a generally positive picture of New Horizon Communications, particularly for their dedication to customer support and flexible service configuration. One user shared on Spiceworks that despite initial hiccups during their transition, New Horizon's hands-on approach to resolving issues with their underlying circuit provider (mentioning both One Communications and Fairpoint by name) was commendable. They praised the company's "excellent support" and "flexible configuration," highlighting the personalized attention they received. This sentiment is echoed by other users on platforms like Indeed, who commend New Horizon's "unmatched customer service." However, it's worth noting that reviews on BroadbandNow, while generally positive, are more mixed, suggesting that experiences may vary. New Horizon Communications' strength lies in its customer-centric approach and comprehensive solutions, making it a suitable choice for businesses seeking a reliable and supportive telecommunications partner. However, potential customers should be aware that experiences may vary, and conducting thorough research based on individual business needs is recommended.

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Want to know if RingEX is the real deal for unified communications? RingEX, a UCaaS solution by RingCentral, offers a robust feature set including messaging, video conferencing, phone calls, and webinars, all within an intuitive interface. Users rave about the convenience of managing business calls on personal devices with the well-received mobile apps for iOS and Android. Features like screen sharing and team collaboration tools are reported to enhance productivity and communication. However, users also report frequent technical issues such as call quality problems, system crashes, and difficulties joining video meetings. A recurring theme in user reviews is the challenge of resolving technical issues with customer support, with some issues remaining unresolved for extended periods. While initial setup is reported to be challenging, once operational, users find the platform easy to use and appreciate the ability to make changes without third-party assistance. RingEX seems best suited for businesses that prioritize a comprehensive feature set and mobile accessibility over rock-solid reliability and responsive customer support.

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