New Horizon Communications vs Cisco CallManager

Last Updated:

Our analysts compared New Horizon Communications vs Cisco CallManager based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

New Horizon Communications Software Tool
Cisco CallManager Software Tool

Product Basics

New Horizon Communications offers robust software solutions designed to manage telecommunications and unified communications tasks efficiently. Their platform is particularly well-suited for businesses seeking to streamline communication processes, enhance collaboration, and improve overall operational efficiency. This makes it ideal for medium to large enterprises that require reliable and scalable communication tools.

Key benefits include seamless integration with existing systems, enhanced security features, and comprehensive support services. Popular features encompass advanced call management, video conferencing, instant messaging, and detailed analytics. Users appreciate the intuitive interface and the platform's ability to adapt to various business needs.

Compared to similar products, New Horizon Communications stands out for its user-friendly design and robust functionality. Pricing details can vary based on specific requirements, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that fits their unique needs and budget.

read more...

Cisco CallManager, now known as Cisco Unified Communications Manager (CUCM), is a robust software solution designed to manage and streamline unified communications within an organization. It efficiently handles tasks such as call processing, session management, and voice, video, messaging, and mobility services. This software is particularly well-suited for medium to large enterprises that require a scalable and reliable communication infrastructure to support their operations.

One of the key benefits of Cisco CallManager is its ability to integrate seamlessly with various communication tools, enhancing collaboration and productivity. Popular features include advanced call routing, conferencing capabilities, and support for a wide range of endpoints. Users appreciate its intuitive interface and comprehensive management tools, which simplify the administration of complex communication networks.

Compared to similar products, Cisco CallManager is often praised for its stability and extensive feature set, although some users note that it can be more expensive. Pricing typically varies based on the number of users and specific deployment needs, so it's advisable to contact SelectHub for a tailored pricing quote.

read more...
Undisclosed
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Undisclosed
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increased Productivity: Streamline communication channels and reduce time spent switching between platforms, allowing employees to focus on core tasks.
  • Cost Efficiency: Consolidate multiple services into one platform, reducing the need for multiple subscriptions and lowering overall operational costs.
  • Enhanced Collaboration: Facilitate seamless teamwork with integrated tools for video conferencing, instant messaging, and file sharing, ensuring everyone stays on the same page.
  • Scalability: Easily adjust services to match business growth or seasonal demands without the need for significant infrastructure changes.
  • Improved Customer Service: Provide faster and more reliable communication channels for customer support, leading to higher satisfaction and retention rates.
  • Data Security: Benefit from robust encryption and compliance with industry standards, ensuring sensitive information remains protected.
  • Remote Work Enablement: Support a flexible work environment with tools that allow employees to stay connected and productive from anywhere.
  • Centralized Management: Simplify administrative tasks with a single dashboard for monitoring and managing all communication services.
  • Business Continuity: Ensure uninterrupted operations with reliable backup and disaster recovery options, minimizing downtime during unexpected events.
  • Customizable Solutions: Tailor the platform to meet specific business needs with customizable features and integrations.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed decisions.
  • Enhanced Mobility: Access communication tools on-the-go with mobile-friendly interfaces, ensuring constant connectivity.
  • Reduced IT Burden: Lower the workload on IT departments with easy-to-manage solutions that require minimal maintenance.
  • Unified User Experience: Provide a consistent and intuitive interface across all devices, reducing the learning curve for new users.
  • Future-Proof Technology: Stay ahead with regular updates and new features that keep the platform aligned with the latest technological advancements.
read more...
  • Improved Collaboration: Facilitates seamless communication across different devices and locations, enhancing teamwork and productivity.
  • Cost Efficiency: Reduces the need for multiple communication systems, lowering operational costs and simplifying management.
  • Scalability: Easily adapts to the growing needs of your organization, allowing you to add users and features without significant downtime.
  • Enhanced Security: Provides robust security features such as encryption and secure access controls to protect sensitive communications.
  • Centralized Management: Offers a single interface for managing all communication tools, streamlining administrative tasks and reducing complexity.
  • Increased Mobility: Supports mobile and remote work by enabling employees to access communication tools from anywhere, ensuring business continuity.
  • Integration Capabilities: Integrates with other business applications like CRM and ERP systems, enhancing workflow efficiency and data consistency.
  • Reliability: Delivers high availability and redundancy features, ensuring that communication services remain operational even during failures.
  • Customizability: Allows for tailored configurations to meet specific business needs, providing flexibility in deployment and usage.
  • Enhanced User Experience: Offers intuitive interfaces and features that simplify communication tasks, improving user satisfaction and adoption rates.
read more...
  • Unified Communications Platform: Integrates voice, video, messaging, and collaboration tools into a single interface.
  • Cloud-Based Solutions: Offers scalable and flexible cloud services that can be tailored to specific business needs.
  • Advanced Call Routing: Provides intelligent call routing options to ensure calls are directed to the right person or department efficiently.
  • Mobile Integration: Seamlessly integrates with mobile devices, allowing users to stay connected on the go.
  • VoIP Services: Delivers high-quality Voice over Internet Protocol (VoIP) services for clear and reliable communication.
  • Video Conferencing: Supports high-definition video conferencing with screen sharing and collaboration features.
  • Contact Center Solutions: Includes advanced features for managing customer interactions, such as call queuing, recording, and analytics.
  • Security and Compliance: Ensures robust security measures and compliance with industry standards and regulations.
  • Customizable User Interface: Allows users to personalize their interface for a more intuitive and efficient experience.
  • Integration with Third-Party Applications: Supports integration with popular business applications like CRM and ERP systems.
  • Real-Time Analytics and Reporting: Provides detailed insights and reports on communication metrics and performance.
  • 24/7 Customer Support: Offers round-the-clock support to address any issues or concerns promptly.
  • Scalable Infrastructure: Designed to grow with your business, accommodating increasing communication needs.
  • Disaster Recovery and Redundancy: Ensures business continuity with robust disaster recovery and redundancy plans.
  • Easy Deployment and Management: Simplifies the deployment and management of communication services through a user-friendly portal.
read more...
  • Centralized Call Control: Manages call processing functions for IP telephony, video, messaging, mobility, and presence services.
  • Scalability: Supports up to 40,000 users per cluster, with the ability to interconnect multiple clusters for larger deployments.
  • High Availability: Provides redundancy and failover capabilities through clustering and geographic distribution.
  • Device Integration: Seamlessly integrates with a wide range of Cisco and third-party IP phones, video endpoints, and soft clients.
  • Unified Messaging: Integrates voicemail, email, and fax into a single inbox, accessible from various devices.
  • Mobility Features: Includes Single Number Reach, Extension Mobility, and Mobile Connect to ensure users can be reached on multiple devices.
  • Security: Implements robust security measures such as SRTP for media encryption, TLS for signaling encryption, and secure boot.
  • Call Routing: Advanced call routing capabilities including least-cost routing, time-of-day routing, and policy-based routing.
  • Video Conferencing: Supports high-definition video conferencing with integration to Cisco TelePresence and other video solutions.
  • Presence and Instant Messaging: Provides real-time presence information and instant messaging capabilities integrated with Cisco Jabber.
  • Reporting and Analytics: Offers detailed call reporting, usage statistics, and analytics through tools like Cisco Unified Intelligence Center.
  • APIs and SDKs: Extensive APIs and SDKs for custom application development and integration with other business systems.
  • Globalization: Supports multiple languages and localization options for global deployments.
  • Virtualization Support: Compatible with VMware and other virtualization platforms for efficient resource utilization.
  • Directory Integration: Integrates with corporate directories such as Microsoft Active Directory for user management and authentication.
  • Call Admission Control: Manages bandwidth and ensures quality of service (QoS) for voice and video calls across the network.
  • Emergency Services: Provides E911 support and location-based services to ensure compliance with emergency regulations.
  • Licensing Flexibility: Offers various licensing models including user-based and device-based options to suit different organizational needs.
  • Interoperability: Ensures compatibility with SIP, H.323, and other industry-standard protocols for seamless communication across different systems.
read more...

Product Ranking

#27

among all
UCaaS Providers

#31

among all
UCaaS Providers

Find out who the leaders are

Analyst Rating Summary

81
we're gathering data
67
we're gathering data
100
we're gathering data
95
we're gathering data
Show More Show More

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

New Horizon Communications
Cisco CallManager
+ Add Product + Add Product
Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 67 100 95 93 100 0 25 50 75 100
67%
0%
33%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
100%
0%
0%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
88%
0%
12%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
93%
0%
7%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
100%
0%
0%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
0%
0%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A
100%
0%
0%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
N/A

Synopsis of User Ratings and Reviews

Top-Notch Support: Customers consistently praise NHC's exceptional customer service, highlighting their knowledgeable staff and efficient problem-solving skills.
Feature-Rich Solutions: NHC offers a comprehensive suite of UCaaS features, including telephony, voicemail, chat, and cloud collaboration tools, all accessible through their user-friendly desktop and mobile apps.
Seamless Integration: NHC's UCaaS platform integrates smoothly with popular business tools like Microsoft Office and CRMs, streamlining workflows and boosting productivity.
Reliable Service: NHC is known for its dependable services, ensuring businesses experience minimal downtime and disruptions in their communications.
Show more
Robust Security: Cisco CallManager boasts a secure environment free from critical vulnerabilities, ensuring communication protection.
Crystal-Clear Audio: Users consistently highlight the exceptional sound quality provided by Cisco CallManager.
Feature-Rich Solution: Cisco CallManager offers a comprehensive suite of communication tools, encompassing voice, video, and instant messaging, simplifying communication management.
Seamless Integration: Cisco CallManager integrates effortlessly with other applications, extending its value beyond standard VoIP capabilities.
Show more
Limited Information on Specific Features: While the context highlights NHC's strengths, it lacks details on specific features within their UCaaS platform. Businesses might need more in-depth information about functionalities like video conferencing capabilities, integration with other business applications, or advanced call routing options to make informed decisions.
Potential Lack of Industry Specialization: The context portrays NHC as a general telecommunications provider. Businesses with niche requirements in sectors like healthcare or finance might find it necessary to confirm if NHC's solutions cater to their industry-specific needs, such as compliance regulations or specialized integrations.
Show more
Cost: CUCM can be expensive to implement and maintain, especially for smaller organizations. This is due to licensing costs, hardware requirements, and the need for specialized IT staff.
Complexity: CUCM is a complex system that requires specialized knowledge to set up and manage. This can be a barrier for organizations that don't have dedicated IT staff with Cisco expertise.
Reporting: While CUCM offers basic call reporting, many users find the built-in tools cumbersome and limited. This often necessitates investing in third-party software for more user-friendly and comprehensive reporting features.
Show more

Is New Horizon Communications the new horizon in business communications, or is it just another blip on the radar? User reviews from the past year paint a generally positive picture of New Horizon Communications, particularly for their dedication to customer support and flexible service configuration. One user shared on Spiceworks that despite initial hiccups during their transition, New Horizon's hands-on approach to resolving issues with their underlying circuit provider (mentioning both One Communications and Fairpoint by name) was commendable. They praised the company's "excellent support" and "flexible configuration," highlighting the personalized attention they received. This sentiment is echoed by other users on platforms like Indeed, who commend New Horizon's "unmatched customer service." However, it's worth noting that reviews on BroadbandNow, while generally positive, are more mixed, suggesting that experiences may vary. New Horizon Communications' strength lies in its customer-centric approach and comprehensive solutions, making it a suitable choice for businesses seeking a reliable and supportive telecommunications partner. However, potential customers should be aware that experiences may vary, and conducting thorough research based on individual business needs is recommended.

Show more

Can Cisco CallManager unify your communication woes, or will it leave you *hanging* on the line? User reviews from the last year suggest Cisco CallManager, a platform for managing tasks like Unified Communications, is a reliable and secure option for organizations seeking robust communication management. Users consistently praise its comprehensive features, highlighting its ability to seamlessly integrate voice, video, and messaging services, which is essential for streamlining communication in today's hybrid work environments. They particularly appreciate its interoperability with other Cisco products, creating a unified ecosystem that enhances productivity and collaboration. However, some users find the system's complexity a double-edged sword. While its advanced features cater to diverse needs, they can be daunting for those unfamiliar with Cisco's ecosystem, requiring specialized knowledge and training for effective management. A notable strength of Cisco CallManager is its robust security features, making it a top choice for organizations with stringent security requirements, particularly those in sectors like finance and healthcare where data protection is paramount. However, the system's complexity rears its head again in managing logs and call records, a process some users find cumbersome and time-consuming. This complexity, coupled with the potential need for specialized IT expertise, makes Cisco CallManager best suited for medium to large organizations with the resources to navigate its learning curve and maximize its potential. Smaller organizations might find its feature set overwhelming and its management demanding, potentially overshadowing its benefits.

Show more

Screenshots

Top Alternatives in UCaaS Providers


8x8 XCaaS

AirePBX

Allied Telecom

Altaworx

AspenUC

Avaya UCaaS

BCM One

BluIP

cpITelecom

Crosswind VOIP

CxC 3CX

Dialpad Ai Voice

EnTelegent Solutions

Exponential-e

FirstComm

Frontier Enterprise

Fusion Connect

GoToConnect

Intermedia Unite

LightSpar

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings