Lumen Technologies vs New Horizon Communications

Is Lumen Technologies really "lit," or is it more like a dim bulb? User reviews from the past year paint a mixed picture of this telecommunications giant. On the bright side, Lumen is commended for its robust network infrastructure and innovative solutions, particularly its Network-as-a-Service (NaaS) platform. This platform offers businesses radical flexibility in managing their networking services, a crucial aspect in today's dynamic digital landscape. For instance, one company was able to seamlessly transition to a hybrid work model thanks to Lumen's flexible solutions. However, a recurring complaint is Lumen's customer service, which some users describe as frustrating and unhelpful, leading to increased dissatisfaction and churn. This is a significant drawback, as reliable customer support is essential for businesses, especially when dealing with complex technical issues. What sets Lumen apart is its focus on integrating advanced security features into its services. With cyber threats becoming increasingly sophisticated, Lumen's commitment to data protection and compliance provides peace of mind, a critical factor for businesses handling sensitive information. Think of it as having a highly trained security guard constantly patrolling your network. However, while Lumen excels in security, its performance in other areas, such as its wireline business, has lagged behind competitors like AT&T and Verizon. This discrepancy in performance across different areas creates an uneven experience for customers. Overall, Lumen Technologies is best suited for businesses, particularly large enterprises, that prioritize network reliability, security, and flexible solutions. However, potential customers should be aware of the reported customer service issues and weigh them against the company's strengths before making a decision. It's like buying a powerful car with a faulty GPS system – you can still reach your destination, but the journey might be bumpier than expected.

Is New Horizon Communications the new horizon in business communications, or is it just another blip on the radar? User reviews from the past year paint a generally positive picture of New Horizon Communications, particularly for their dedication to customer support and flexible service configuration. One user shared on Spiceworks that despite initial hiccups during their transition, New Horizon's hands-on approach to resolving issues with their underlying circuit provider (mentioning both One Communications and Fairpoint by name) was commendable. They praised the company's "excellent support" and "flexible configuration," highlighting the personalized attention they received. This sentiment is echoed by other users on platforms like Indeed, who commend New Horizon's "unmatched customer service." However, it's worth noting that reviews on BroadbandNow, while generally positive, are more mixed, suggesting that experiences may vary. New Horizon Communications' strength lies in its customer-centric approach and comprehensive solutions, making it a suitable choice for businesses seeking a reliable and supportive telecommunications partner. However, potential customers should be aware that experiences may vary, and conducting thorough research based on individual business needs is recommended.