Intermedia Unite vs TeleCloud

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Our analysts compared Intermedia Unite vs TeleCloud based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Intermedia Unite is a comprehensive software solution designed to streamline Unified Communications by integrating voice, video, chat, and file sharing into a single platform. It is particularly well-suited for small to medium-sized businesses seeking to enhance collaboration and communication efficiency. The platform offers significant benefits such as improved team productivity, seamless remote work capabilities, and reduced communication costs.

Popular features include high-definition video conferencing, secure file sharing, and a robust mobile app that ensures connectivity on the go. Users appreciate its intuitive interface and reliable performance, often highlighting its ease of use and integration capabilities with other business tools. Compared to similar products, Intermedia Unite is praised for its affordability and comprehensive feature set, making it a competitive choice in the Unified Communications market.

Pricing details can vary based on specific needs and usage, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive the most accurate and relevant pricing information for their unique requirements.

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TeleCloud is a sophisticated software solution designed to streamline cloud communication and cloud phone management. It offers a comprehensive suite of features including VoIP services, virtual phone numbers, call routing, and unified messaging. This platform is particularly well-suited for small to medium-sized businesses seeking to enhance their communication infrastructure without the complexity of traditional phone systems. Its user-friendly interface and robust functionality make it an attractive option for companies aiming to improve efficiency and scalability.

Key benefits of TeleCloud include seamless integration with existing business tools, high-quality voice communication, and flexible deployment options. Popular features encompass advanced call analytics, automated attendants, and mobile app support, ensuring that users can manage communications from anywhere. Compared to similar products, TeleCloud is often praised for its reliability, ease of use, and excellent customer support.

Pricing for TeleCloud varies based on the number of users and specific features required. For detailed pricing information tailored to individual needs, it is recommended to contact SelectHub for a personalized quote.

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Product Insights

  • Enhanced Collaboration: Intermedia Unite facilitates seamless communication across teams with integrated voice, video, and messaging, ensuring everyone stays on the same page.
  • Increased Productivity: By consolidating multiple communication tools into one platform, employees can save time switching between apps and focus on their tasks.
  • Cost Efficiency: Reduce expenses associated with maintaining separate systems for phone, video conferencing, and messaging by using a unified solution.
  • Scalability: Easily add or remove users and features as your business grows, without the need for significant infrastructure changes.
  • Remote Work Support: Enable employees to work from anywhere with reliable access to communication tools, fostering flexibility and work-life balance.
  • Improved Customer Service: Provide better customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Security and Compliance: Benefit from robust security measures and compliance with industry standards, protecting sensitive business communications.
  • Integration with Existing Tools: Intermedia Unite integrates with popular business applications like CRM systems, enhancing workflow efficiency and data accessibility.
  • Business Continuity: Ensure uninterrupted communication during unexpected events with cloud-based infrastructure that supports disaster recovery.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed business decisions.
  • Customizable User Experience: Tailor the platform to meet specific business needs with customizable settings and user preferences.
  • Reduced IT Burden: Simplify IT management with a single, easy-to-administer platform, freeing up IT resources for other critical tasks.
  • Enhanced Mobility: Access communication tools on mobile devices, ensuring employees stay connected even when on the go.
  • Consistent User Experience: Provide a uniform communication experience across all devices and locations, promoting ease of use and adoption.
  • Reliable Performance: Experience high-quality voice and video communications with minimal downtime, ensuring business operations run smoothly.
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  • Cost Efficiency: TeleCloud reduces the need for physical infrastructure, lowering operational costs significantly.
  • Scalability: Easily scale your communication needs up or down based on business demands without the hassle of hardware adjustments.
  • Flexibility: Access TeleCloud services from anywhere with an internet connection, enabling remote work and global collaboration.
  • Reliability: Benefit from high uptime and robust disaster recovery options, ensuring continuous business operations.
  • Integration: Seamlessly integrate with existing CRM and ERP systems, enhancing workflow efficiency and data consistency.
  • Security: Advanced encryption and compliance with industry standards protect sensitive communications and data.
  • Enhanced Collaboration: Unified communication tools like video conferencing and instant messaging improve team collaboration and productivity.
  • Customer Experience: Improve customer service with features like call routing, automated attendants, and voicemail-to-email.
  • Analytics and Reporting: Gain insights through detailed analytics and reporting, helping to optimize communication strategies and performance.
  • Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and travel for meetings.
  • Future-Proofing: Stay ahead with regular updates and new features that keep your communication tools current with technological advancements.
  • Customization: Tailor the platform to meet specific business needs with customizable features and settings.
  • Improved Mobility: Mobile apps and softphone capabilities ensure that employees can stay connected on the go.
  • Enhanced Productivity: Streamline workflows with integrated task management and communication tools, reducing time spent on administrative tasks.
  • Global Reach: Expand your business presence with international numbers and global communication capabilities.
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  • Cloud PBX: A cloud-based phone system that eliminates the need for traditional on-premises PBX hardware.
  • Mobile App: Allows users to make and receive calls, send messages, and join meetings from their mobile devices.
  • Video Conferencing: High-definition video meetings with screen sharing and collaboration tools.
  • Team Chat: Real-time messaging for teams, including private and group chats, file sharing, and searchable chat history.
  • File Sharing and Backup: Securely share files and back them up in the cloud with automatic synchronization across devices.
  • Presence Management: Displays the availability status of team members, such as available, busy, or away, to facilitate better communication.
  • Call Recording: Record calls for training, compliance, or review purposes, with easy access to playback and storage.
  • Auto Attendant: Automated system that answers and routes incoming calls based on customizable rules and schedules.
  • Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for easy access and management.
  • Integrations: Seamlessly integrates with popular business applications like Microsoft Office 365, Salesforce, and G Suite.
  • Fax over IP: Send and receive faxes digitally without the need for a traditional fax machine.
  • Analytics and Reporting: Detailed call analytics and reporting tools to monitor usage, performance, and trends.
  • Hot Desking: Allows employees to log into any phone within the network and access their personal settings and contacts.
  • Multi-Level IVR: Interactive Voice Response system that provides multiple layers of menu options for callers.
  • Call Queues: Manage incoming call traffic by placing callers in a queue until an agent is available to assist them.
  • Softphone: A software-based phone that enables users to make calls from their computer using a headset and internet connection.
  • Unified Messaging: Consolidates voicemail, email, and fax messages into a single inbox for streamlined communication.
  • Call Forwarding: Redirect incoming calls to another phone number or device, ensuring you never miss an important call.
  • Do Not Disturb: Temporarily block incoming calls and notifications to focus on important tasks without interruptions.
  • Custom Hold Music: Upload and play personalized music or messages for callers on hold, enhancing the caller experience.
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  • Unified Communications: Integrates voice, video, messaging, and conferencing into a single platform, streamlining communication workflows.
  • Scalable Infrastructure: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
  • Advanced Call Routing: Offers intelligent call routing options, including skills-based routing and time-based routing, to ensure calls are directed to the right agents.
  • Voicemail-to-Email: Converts voicemails into audio files and sends them directly to your email, allowing for easy access and management.
  • CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot, enabling a unified view of customer interactions.
  • Mobile App: Provides a robust mobile application for iOS and Android, allowing users to manage calls and messages on the go.
  • Call Analytics: Delivers detailed call analytics and reporting, helping businesses monitor performance and make data-driven decisions.
  • IVR System: Includes an Interactive Voice Response system that can be customized to guide callers through self-service options, reducing the need for live agents.
  • HD Voice Quality: Ensures high-definition voice quality for clear and professional communication, even over long distances.
  • Security Features: Implements robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive information.
  • API Access: Offers API access for custom integrations and automation, allowing businesses to tailor the platform to their specific needs.
  • Global Reach: Supports international calling and local numbers in multiple countries, making it ideal for global businesses.
  • Call Recording: Provides call recording capabilities for training, quality assurance, and compliance purposes.
  • 24/7 Support: Offers round-the-clock customer support to assist with any issues or questions, ensuring minimal downtime.
  • Conference Calling: Facilitates easy setup of conference calls with multiple participants, enhancing team collaboration.
  • Customizable User Interface: Allows users to customize their dashboard and interface to suit their preferences and workflow.
  • Presence Indicators: Displays real-time presence indicators, showing the availability status of team members for more efficient communication.
  • Fax-to-Email: Converts incoming faxes to email attachments, simplifying fax management and reducing paper usage.
  • Call Queues: Manages high call volumes with call queueing, ensuring that no call goes unanswered.
  • VoIP Technology: Utilizes Voice over Internet Protocol (VoIP) technology for cost-effective and reliable communication.
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Product Ranking

#19

among all
UCaaS Providers

#44

among all
UCaaS Providers

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Analyst Rating Summary

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Platform Capabilities
Reporting
Video Communication
Voicemail and Messaging
Security
Reporting
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Voicemail and Messaging
Voice Communication
Integrations

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Intermedia Unite
TeleCloud
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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 100 93 100 62 100 88 99 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 124 reviews
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95%
of users recommend this product

Intermedia Unite has a 'excellent' User Satisfaction Rating of 95% when considering 124 user reviews from 1 recognized software review sites.

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4.75 (124)
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Awards

Intermedia Unite stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Simple Setup: Intermedia Unite is known for its easy setup process, allowing businesses to get up and running quickly with minimal hassle.
Unified Communication: The platform integrates various communication channels, such as VoIP calling, video conferencing, and team chat, into a single interface, streamlining communication for businesses.
User-Friendly Interface: Intermedia Unite receives consistent praise for its clean and intuitive interface, making it easy for employees to navigate and utilize its features effectively.
Reliable Performance: With a 99.999% uptime SLA, Intermedia Unite ensures consistent and dependable service, minimizing disruptions to business operations.
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Cost-Effective Solutions: TeleCloud eliminates the need for expensive on-site hardware by providing cloud-based phone systems, leading to significant cost savings for businesses.
Enhanced Collaboration: Features like video conferencing, instant messaging, and file sharing in TeleCloud's cloud phone systems empower teams to connect and collaborate effectively, regardless of location.
Flexibility and Scalability: TeleCloud's solutions are designed to grow with businesses, allowing for easy scaling of communication systems as per their changing needs.
Integration with Existing Systems: TeleCloud seamlessly integrates with popular business tools such as Microsoft Teams and EHR systems, ensuring streamlined workflows and improved efficiency.
Reliable Disaster Recovery: With TeleCloud's robust disaster recovery solutions, including on-site and cloud backups, businesses can ensure uninterrupted communication and data protection.
Strong Customer Support: TeleCloud is highly regarded for its exceptional customer support, providing personalized assistance and technical expertise to address any issues promptly.
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Price Point: Intermedia Unite might not be the most budget-friendly option, especially for cost-conscious businesses or those comparing basic plans from competitors.
Integration Limitations: While it works with popular tools like Slack, its limited integration ecosystem could be a drawback for businesses reliant on a broader range of specialized software.
Contact Syncing: Requiring the mobile app for contact syncing could be an inconvenience for users who prefer a desktop-centric workflow.
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Limited On-Site Support: While TeleCloud excels in remote support, businesses requiring extensive on-site assistance during installation or troubleshooting might face limitations.
Niche Specialization: TeleCloud's strength in healthcare integration might mean they are less suited for businesses outside this sector seeking highly specialized features tailored to their specific industry.
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How can Intermedia Unite your team's communication and is it the one platform to rule them all? Intermedia Unite is a UCaaS platform trying to make a splash in the crowded market for small to medium-sized businesses. User reviews in the past year reveal a mixed bag. On one hand, users consistently praise Intermedia Unite for its user-friendly interface, making it easy to deploy and adopt with minimal training. The platform shines with its versatile functionality, offering a wide range of features like HD voice and video conferencing, screen sharing, team chat, and file management, all designed to enhance productivity and streamline communication. Users especially appreciate the flexibility of scaling their services up or down without being locked into long-term contracts, a boon for businesses with fluctuating needs. However, a consistent pain point in user reviews is the cost, which some find steep compared to other VoIP solutions, especially since the entry-level pricing tier was eliminated, making the lowest-cost tier $27.99 per user per month. Another caveat is the platform's bandwidth sensitivity; as with many VoIP solutions, performance can be affected by low bandwidth, high jitter, or latency issues. Some users have also reported that syncing contacts via mobile apps can be a hassle, requiring manual intervention. Overall, Intermedia Unite might be best suited for businesses willing to pay a premium for a reliable and feature-rich UCaaS solution. Its intuitive design and scalability make it particularly attractive for small to medium-sized businesses that value ease of use and flexibility. However, budget-conscious businesses or those with limited bandwidth might want to explore other options.

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Is TeleCloud the "tele" vision of modern business communication, or does it get lost in the fog? While TeleCloud has a long history and offers a promising suite of cloud communication tools, recent user reviews, particularly for their mobile app, paint a picture that's far from rosy. Users report a litany of issues, from frequent call drops and agonizingly slow dialing to the app's insatiable appetite for permissions. One user even compared wrestling with the app to a digital "Fight Club," requiring constant uninstalls and reinstalls just to keep it somewhat functional. This directly contradicts TeleCloud's claims of seamless integration and enhanced communication, suggesting a disconnect between marketing and reality. Although TeleCloud shines in customer service and technical support, the overwhelmingly negative feedback regarding the functionality and reliability of their mobile app raises serious concerns. The app, meant to be an extension of their robust cloud phone system, appears to be its Achilles' heel. Potential customers, especially those reliant on mobile communication, should carefully weigh these concerns. While TeleCloud might be a good fit for businesses prioritizing hands-on support and industry-specific solutions, those seeking a smooth and reliable mobile experience might want to explore alternatives until these issues are ironed out.

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