Intermedia Unite vs RingEX

Last Updated:

Our analysts compared Intermedia Unite vs RingEX based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Intermedia Unite is a comprehensive software solution designed to streamline Unified Communications by integrating voice, video, chat, and file sharing into a single platform. It is particularly well-suited for small to medium-sized businesses seeking to enhance collaboration and communication efficiency. The platform offers significant benefits such as improved team productivity, seamless remote work capabilities, and reduced communication costs.

Popular features include high-definition video conferencing, secure file sharing, and a robust mobile app that ensures connectivity on the go. Users appreciate its intuitive interface and reliable performance, often highlighting its ease of use and integration capabilities with other business tools. Compared to similar products, Intermedia Unite is praised for its affordability and comprehensive feature set, making it a competitive choice in the Unified Communications market.

Pricing details can vary based on specific needs and usage, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive the most accurate and relevant pricing information for their unique requirements.

read more...

RingEX is a sophisticated software solution designed to manage tasks related to Unified Communications as a Service (UCaaS). It is particularly well-suited for businesses seeking to streamline their communication processes, enhance collaboration, and improve overall productivity. The software integrates various communication tools such as voice, video, messaging, and conferencing into a single, cohesive platform, making it ideal for organizations of all sizes that require efficient and reliable communication solutions.

One of the key benefits of RingEX is its ability to unify multiple communication channels, thereby reducing the complexity and cost associated with managing separate systems. Popular features include high-definition video conferencing, seamless messaging, and robust call management capabilities. Users often praise its intuitive interface and the ease with which it can be integrated into existing workflows.

Compared to similar products, RingEX is frequently highlighted for its reliability and comprehensive feature set. While specific pricing details are not always readily available, it is advisable for potential users to contact SelectHub for a tailored pricing quote based on their unique requirements. This ensures that businesses can find a solution that fits their budget and needs.

read more...
$15.99/User, Monthly
Get a free price quote
Tailored to your specific needs
$19.99 Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Enhanced Collaboration: Intermedia Unite facilitates seamless communication across teams with integrated voice, video, and messaging, ensuring everyone stays on the same page.
  • Increased Productivity: By consolidating multiple communication tools into one platform, employees can save time switching between apps and focus on their tasks.
  • Cost Efficiency: Reduce expenses associated with maintaining separate systems for phone, video conferencing, and messaging by using a unified solution.
  • Scalability: Easily add or remove users and features as your business grows, without the need for significant infrastructure changes.
  • Remote Work Support: Enable employees to work from anywhere with reliable access to communication tools, fostering flexibility and work-life balance.
  • Improved Customer Service: Provide better customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Security and Compliance: Benefit from robust security measures and compliance with industry standards, protecting sensitive business communications.
  • Integration with Existing Tools: Intermedia Unite integrates with popular business applications like CRM systems, enhancing workflow efficiency and data accessibility.
  • Business Continuity: Ensure uninterrupted communication during unexpected events with cloud-based infrastructure that supports disaster recovery.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed business decisions.
  • Customizable User Experience: Tailor the platform to meet specific business needs with customizable settings and user preferences.
  • Reduced IT Burden: Simplify IT management with a single, easy-to-administer platform, freeing up IT resources for other critical tasks.
  • Enhanced Mobility: Access communication tools on mobile devices, ensuring employees stay connected even when on the go.
  • Consistent User Experience: Provide a uniform communication experience across all devices and locations, promoting ease of use and adoption.
  • Reliable Performance: Experience high-quality voice and video communications with minimal downtime, ensuring business operations run smoothly.
read more...
  • Increased Productivity: RingEX streamlines communication tasks, allowing employees to focus on core responsibilities without the distraction of managing multiple platforms.
  • Cost Efficiency: By consolidating various communication tools into one platform, RingEX reduces the need for multiple subscriptions, lowering overall operational costs.
  • Enhanced Collaboration: The software facilitates seamless collaboration through integrated messaging, video conferencing, and file sharing, fostering a more connected and efficient team environment.
  • Scalability: RingEX can easily scale with your business, accommodating growth without the need for significant additional investment in new communication infrastructure.
  • Improved Customer Service: With unified communication channels, customer service teams can respond more quickly and effectively, enhancing customer satisfaction and loyalty.
  • Data Security: RingEX employs robust encryption and security protocols to protect sensitive business communications, ensuring compliance with industry standards.
  • Flexibility: The software supports remote work by providing access to communication tools from any location, enabling a more adaptable and resilient workforce.
  • Integration Capabilities: RingEX integrates with existing business applications, such as CRM and project management tools, creating a cohesive and efficient workflow.
  • Analytics and Reporting: The platform offers detailed analytics and reporting features, allowing businesses to monitor communication patterns and optimize processes based on data-driven insights.
  • Reliability: With high uptime and robust support, RingEX ensures that your communication channels remain operational, minimizing downtime and disruptions.
read more...
  • Cloud PBX: A cloud-based phone system that eliminates the need for traditional on-premises PBX hardware.
  • Mobile App: Allows users to make and receive calls, send messages, and join meetings from their mobile devices.
  • Video Conferencing: High-definition video meetings with screen sharing and collaboration tools.
  • Team Chat: Real-time messaging for teams, including private and group chats, file sharing, and searchable chat history.
  • File Sharing and Backup: Securely share files and back them up in the cloud with automatic synchronization across devices.
  • Presence Management: Displays the availability status of team members, such as available, busy, or away, to facilitate better communication.
  • Call Recording: Record calls for training, compliance, or review purposes, with easy access to playback and storage.
  • Auto Attendant: Automated system that answers and routes incoming calls based on customizable rules and schedules.
  • Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for easy access and management.
  • Integrations: Seamlessly integrates with popular business applications like Microsoft Office 365, Salesforce, and G Suite.
  • Fax over IP: Send and receive faxes digitally without the need for a traditional fax machine.
  • Analytics and Reporting: Detailed call analytics and reporting tools to monitor usage, performance, and trends.
  • Hot Desking: Allows employees to log into any phone within the network and access their personal settings and contacts.
  • Multi-Level IVR: Interactive Voice Response system that provides multiple layers of menu options for callers.
  • Call Queues: Manage incoming call traffic by placing callers in a queue until an agent is available to assist them.
  • Softphone: A software-based phone that enables users to make calls from their computer using a headset and internet connection.
  • Unified Messaging: Consolidates voicemail, email, and fax messages into a single inbox for streamlined communication.
  • Call Forwarding: Redirect incoming calls to another phone number or device, ensuring you never miss an important call.
  • Do Not Disturb: Temporarily block incoming calls and notifications to focus on important tasks without interruptions.
  • Custom Hold Music: Upload and play personalized music or messages for callers on hold, enhancing the caller experience.
read more...
  • Unified Messaging: Consolidates emails, voicemails, and text messages into a single inbox for streamlined communication.
  • Video Conferencing: Supports HD video calls with up to 250 participants, including screen sharing and virtual backgrounds.
  • Call Analytics: Provides detailed call logs, performance metrics, and real-time monitoring to optimize communication strategies.
  • Mobile App: Offers a fully functional mobile application for iOS and Android, enabling users to stay connected on the go.
  • Integration Capabilities: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot, enhancing workflow efficiency.
  • Auto Attendant: Features customizable automated greetings and call routing to ensure calls reach the right department or individual.
  • Team Collaboration Tools: Includes shared calendars, task management, and file sharing to facilitate teamwork and project management.
  • Security and Compliance: Adheres to industry standards such as GDPR and HIPAA, ensuring data protection and regulatory compliance.
  • VoIP Calling: Delivers high-quality voice calls over the internet, reducing traditional phone line costs and improving call clarity.
  • Presence Indicators: Displays real-time availability status of team members, making it easier to coordinate and communicate effectively.
  • Customizable User Interface: Allows users to personalize their dashboard and interface settings to match their workflow preferences.
  • Call Recording: Enables recording of calls for training, quality assurance, and compliance purposes, with easy access to playback.
  • Multi-Device Support: Ensures seamless transition between desktop, tablet, and mobile devices without losing call continuity.
  • Scalability: Easily scales to accommodate growing businesses, from small teams to large enterprises, without compromising performance.
  • 24/7 Customer Support: Provides round-the-clock technical support through various channels, including phone, chat, and email.
read more...

Product Ranking

#19

among all
UCaaS Providers

#38

among all
UCaaS Providers

Find out who the leaders are

Analyst Rating Summary

81
85
100
100
100
100
100
100
Show More Show More
Platform Capabilities
Reporting
Video Communication
Voicemail and Messaging
Security
Integrations
Platform Capabilities
Reporting
Security
Video Communication

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Intermedia Unite
RingEX
+ Add Product + Add Product
Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 100 93 100 100 100 100 99 100 0 25 50 75 100
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
100%
0%
0%
93%
0%
7%
100%
0%
0%
100%
0%
0%
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

83%
0%
17%
100%
0%
0%
100%
0%
0%
100%
0%
0%

User Sentiment Summary

Excellent User Sentiment 124 reviews
we're gathering data
95%
of users recommend this product

Intermedia Unite has a 'excellent' User Satisfaction Rating of 95% when considering 124 user reviews from 1 recognized software review sites.

we're gathering data
4.75 (124)
n/a

Awards

Intermedia Unite stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated RingEX and concluded it deserves the award for the Best Overall UCaaS Providers available today.

Analysts' Pick Award

Synopsis of User Ratings and Reviews

Simple Setup: Intermedia Unite is known for its easy setup process, allowing businesses to get up and running quickly with minimal hassle.
Unified Communication: The platform integrates various communication channels, such as VoIP calling, video conferencing, and team chat, into a single interface, streamlining communication for businesses.
User-Friendly Interface: Intermedia Unite receives consistent praise for its clean and intuitive interface, making it easy for employees to navigate and utilize its features effectively.
Reliable Performance: With a 99.999% uptime SLA, Intermedia Unite ensures consistent and dependable service, minimizing disruptions to business operations.
Show more
Unified Platform: RingEX consolidates voice, video, messaging, and collaboration tools into a single platform.
User-Friendly Admin Portal: The intuitive admin portal simplifies administrative tasks, such as configuring voicemail greetings and managing call routing.
AI-Powered Enhancements: RingSense AI integration provides real-time smart notes, AI-generated message summaries, and GPT semantic search, boosting productivity and communication efficiency.
Mobile Accessibility: Highly-rated mobile apps for iOS and Android enable users to manage business communications from anywhere.
Show more
Price Point: Intermedia Unite might not be the most budget-friendly option, especially for cost-conscious businesses or those comparing basic plans from competitors.
Integration Limitations: While it works with popular tools like Slack, its limited integration ecosystem could be a drawback for businesses reliant on a broader range of specialized software.
Contact Syncing: Requiring the mobile app for contact syncing could be an inconvenience for users who prefer a desktop-centric workflow.
Show more
Call Connectivity Issues: Users frequently report problems with calls only connecting on certain devices and voicemails going missing.
Cumbersome Setup: Getting started with RingEX can be a difficult process for new users.
Limited Call Analytics: Users express dissatisfaction with the lack of detailed call analytics and reporting features.
Subpar Sound Quality: Some users experience poor sound quality during calls, impacting communication clarity.
System Stability Problems: RingEX can suffer from system crashes, causing disruptions to communication and workflow.
Show more

How can Intermedia Unite your team's communication and is it the one platform to rule them all? Intermedia Unite is a UCaaS platform trying to make a splash in the crowded market for small to medium-sized businesses. User reviews in the past year reveal a mixed bag. On one hand, users consistently praise Intermedia Unite for its user-friendly interface, making it easy to deploy and adopt with minimal training. The platform shines with its versatile functionality, offering a wide range of features like HD voice and video conferencing, screen sharing, team chat, and file management, all designed to enhance productivity and streamline communication. Users especially appreciate the flexibility of scaling their services up or down without being locked into long-term contracts, a boon for businesses with fluctuating needs. However, a consistent pain point in user reviews is the cost, which some find steep compared to other VoIP solutions, especially since the entry-level pricing tier was eliminated, making the lowest-cost tier $27.99 per user per month. Another caveat is the platform's bandwidth sensitivity; as with many VoIP solutions, performance can be affected by low bandwidth, high jitter, or latency issues. Some users have also reported that syncing contacts via mobile apps can be a hassle, requiring manual intervention. Overall, Intermedia Unite might be best suited for businesses willing to pay a premium for a reliable and feature-rich UCaaS solution. Its intuitive design and scalability make it particularly attractive for small to medium-sized businesses that value ease of use and flexibility. However, budget-conscious businesses or those with limited bandwidth might want to explore other options.

Show more

Want to know if RingEX is the real deal for unified communications? RingEX, a UCaaS solution by RingCentral, offers a robust feature set including messaging, video conferencing, phone calls, and webinars, all within an intuitive interface. Users rave about the convenience of managing business calls on personal devices with the well-received mobile apps for iOS and Android. Features like screen sharing and team collaboration tools are reported to enhance productivity and communication. However, users also report frequent technical issues such as call quality problems, system crashes, and difficulties joining video meetings. A recurring theme in user reviews is the challenge of resolving technical issues with customer support, with some issues remaining unresolved for extended periods. While initial setup is reported to be challenging, once operational, users find the platform easy to use and appreciate the ability to make changes without third-party assistance. RingEX seems best suited for businesses that prioritize a comprehensive feature set and mobile accessibility over rock-solid reliability and responsive customer support.

Show more

Screenshots

Top Alternatives in UCaaS Providers


8x8 XCaaS

AirePBX

Allied Telecom

Altaworx

AspenUC

Avaya UCaaS

BCM One

BluIP

cpITelecom

Crosswind VOIP

CxC 3CX

Dialpad Ai Voice

EnTelegent Solutions

Exponential-e

FirstComm

Frontier Enterprise

Fusion Connect

GoToConnect

LightSpar

Lingo Communications

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings