Intermedia Unite vs Allied Telecom

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Our analysts compared Intermedia Unite vs Allied Telecom based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Intermedia Unite is a comprehensive software solution designed to streamline Unified Communications by integrating voice, video, chat, and file sharing into a single platform. It is particularly well-suited for small to medium-sized businesses seeking to enhance collaboration and communication efficiency. The platform offers significant benefits such as improved team productivity, seamless remote work capabilities, and reduced communication costs.

Popular features include high-definition video conferencing, secure file sharing, and a robust mobile app that ensures connectivity on the go. Users appreciate its intuitive interface and reliable performance, often highlighting its ease of use and integration capabilities with other business tools. Compared to similar products, Intermedia Unite is praised for its affordability and comprehensive feature set, making it a competitive choice in the Unified Communications market.

Pricing details can vary based on specific needs and usage, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive the most accurate and relevant pricing information for their unique requirements.

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Allied Telecom offers a comprehensive suite of telecommunications solutions, including their AllCloud Voice software, which is designed to streamline communication tasks. This software is particularly well-suited for businesses seeking reliable and scalable voice communication services. It provides a robust platform for managing voice calls, conferencing, and other telecommunication needs, making it ideal for companies of various sizes that require efficient and flexible communication tools.

Key benefits of Allied Telecom's offerings include enhanced call quality, seamless integration with existing systems, and a user-friendly interface. Popular features encompass advanced call routing, voicemail-to-email functionality, and detailed call analytics. Users often praise the reliability and customer support provided, which sets it apart from similar products in the market.

Pricing for Allied Telecom's services can vary based on the specific needs and scale of the business. For detailed pricing information, it is recommended to contact SelectHub for a personalized quote. This ensures that businesses receive a tailored solution that fits their unique requirements and budget.

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Product Insights

  • Enhanced Collaboration: Intermedia Unite facilitates seamless communication across teams with integrated voice, video, and messaging, ensuring everyone stays on the same page.
  • Increased Productivity: By consolidating multiple communication tools into one platform, employees can save time switching between apps and focus on their tasks.
  • Cost Efficiency: Reduce expenses associated with maintaining separate systems for phone, video conferencing, and messaging by using a unified solution.
  • Scalability: Easily add or remove users and features as your business grows, without the need for significant infrastructure changes.
  • Remote Work Support: Enable employees to work from anywhere with reliable access to communication tools, fostering flexibility and work-life balance.
  • Improved Customer Service: Provide better customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Security and Compliance: Benefit from robust security measures and compliance with industry standards, protecting sensitive business communications.
  • Integration with Existing Tools: Intermedia Unite integrates with popular business applications like CRM systems, enhancing workflow efficiency and data accessibility.
  • Business Continuity: Ensure uninterrupted communication during unexpected events with cloud-based infrastructure that supports disaster recovery.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed business decisions.
  • Customizable User Experience: Tailor the platform to meet specific business needs with customizable settings and user preferences.
  • Reduced IT Burden: Simplify IT management with a single, easy-to-administer platform, freeing up IT resources for other critical tasks.
  • Enhanced Mobility: Access communication tools on mobile devices, ensuring employees stay connected even when on the go.
  • Consistent User Experience: Provide a uniform communication experience across all devices and locations, promoting ease of use and adoption.
  • Reliable Performance: Experience high-quality voice and video communications with minimal downtime, ensuring business operations run smoothly.
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  • Enhanced Communication: Allied Telecom's AllCloud Voice ensures seamless and clear communication, reducing misunderstandings and improving collaboration among team members.
  • Scalability: Easily scale your telecommunications infrastructure as your business grows, without the need for significant upfront investments or complex installations.
  • Cost Efficiency: By consolidating telecommunications and cloud services, Allied Telecom helps reduce operational costs and eliminates the need for multiple service providers.
  • Reliability: Enjoy high uptime and dependable service, ensuring your business operations are not disrupted by communication failures.
  • Flexibility: Allied Telecom's solutions are adaptable to various business needs, allowing for customized configurations that fit specific operational requirements.
  • Security: Benefit from robust security measures that protect sensitive communications and data from potential threats and breaches.
  • Integration: Seamlessly integrate with existing business applications and systems, enhancing overall workflow and productivity.
  • Mobility: Enable your workforce to stay connected and productive from anywhere, with mobile-friendly communication tools and cloud access.
  • Customer Support: Access dedicated and responsive customer support to quickly resolve any issues and ensure smooth operation of your telecommunications systems.
  • Advanced Features: Utilize advanced features such as call forwarding, voicemail-to-email, and video conferencing to enhance communication capabilities.
  • Improved Collaboration: Foster better teamwork with tools that support real-time collaboration, such as instant messaging and shared virtual workspaces.
  • Disaster Recovery: Ensure business continuity with disaster recovery solutions that safeguard your communications infrastructure against unexpected events.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics and reporting tools, helping to make informed decisions.
  • Environmental Impact: Reduce your carbon footprint by leveraging cloud-based solutions that minimize the need for physical hardware and energy consumption.
  • Future-Proofing: Stay ahead of technological advancements with a platform that evolves and updates to incorporate the latest innovations in telecommunications.
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  • Cloud PBX: A cloud-based phone system that eliminates the need for traditional on-premises PBX hardware.
  • Mobile App: Allows users to make and receive calls, send messages, and join meetings from their mobile devices.
  • Video Conferencing: High-definition video meetings with screen sharing and collaboration tools.
  • Team Chat: Real-time messaging for teams, including private and group chats, file sharing, and searchable chat history.
  • File Sharing and Backup: Securely share files and back them up in the cloud with automatic synchronization across devices.
  • Presence Management: Displays the availability status of team members, such as available, busy, or away, to facilitate better communication.
  • Call Recording: Record calls for training, compliance, or review purposes, with easy access to playback and storage.
  • Auto Attendant: Automated system that answers and routes incoming calls based on customizable rules and schedules.
  • Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for easy access and management.
  • Integrations: Seamlessly integrates with popular business applications like Microsoft Office 365, Salesforce, and G Suite.
  • Fax over IP: Send and receive faxes digitally without the need for a traditional fax machine.
  • Analytics and Reporting: Detailed call analytics and reporting tools to monitor usage, performance, and trends.
  • Hot Desking: Allows employees to log into any phone within the network and access their personal settings and contacts.
  • Multi-Level IVR: Interactive Voice Response system that provides multiple layers of menu options for callers.
  • Call Queues: Manage incoming call traffic by placing callers in a queue until an agent is available to assist them.
  • Softphone: A software-based phone that enables users to make calls from their computer using a headset and internet connection.
  • Unified Messaging: Consolidates voicemail, email, and fax messages into a single inbox for streamlined communication.
  • Call Forwarding: Redirect incoming calls to another phone number or device, ensuring you never miss an important call.
  • Do Not Disturb: Temporarily block incoming calls and notifications to focus on important tasks without interruptions.
  • Custom Hold Music: Upload and play personalized music or messages for callers on hold, enhancing the caller experience.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the needs of growing businesses, supporting from small teams to large enterprises.
  • HD Voice Quality: Provides crystal-clear audio for all calls, ensuring effective communication.
  • Mobile Integration: Seamlessly connects with mobile devices, allowing users to stay connected on the go.
  • Advanced Call Routing: Offers customizable call routing options to ensure calls reach the right person or department.
  • Voicemail to Email: Converts voicemail messages to email, making it easier to manage and respond to messages.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high-quality audio.
  • Call Analytics: Provides detailed call metrics and analytics to help businesses monitor and improve their communication strategies.
  • Security Features: Includes robust security measures such as encryption and secure access controls to protect sensitive information.
  • Integration with CRM Systems: Connects with popular CRM systems to streamline workflows and enhance customer interactions.
  • Auto Attendant: Automates call handling with customizable greetings and menu options to direct callers efficiently.
  • Call Recording: Allows for recording of calls for training, compliance, and quality assurance purposes.
  • Presence Indicators: Shows the availability status of team members, facilitating better coordination and communication.
  • Softphone Capabilities: Enables users to make and receive calls from their computers using a software-based phone.
  • Disaster Recovery: Ensures business continuity with features designed to maintain communication during outages or emergencies.
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Product Ranking

#19

among all
UCaaS Providers

#36

among all
UCaaS Providers

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Analyst Rating Summary

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Platform Capabilities
Reporting
Video Communication
Voicemail and Messaging
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Platform Capabilities
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Intermedia Unite
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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 100 93 100 100 100 100 86 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 124 reviews
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95%
of users recommend this product

Intermedia Unite has a 'excellent' User Satisfaction Rating of 95% when considering 124 user reviews from 1 recognized software review sites.

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4.75 (124)
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Awards

Intermedia Unite stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Simple Setup: Intermedia Unite is known for its easy setup process, allowing businesses to get up and running quickly with minimal hassle.
Unified Communication: The platform integrates various communication channels, such as VoIP calling, video conferencing, and team chat, into a single interface, streamlining communication for businesses.
User-Friendly Interface: Intermedia Unite receives consistent praise for its clean and intuitive interface, making it easy for employees to navigate and utilize its features effectively.
Reliable Performance: With a 99.999% uptime SLA, Intermedia Unite ensures consistent and dependable service, minimizing disruptions to business operations.
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Reliable Service: Allied Telecom's AllCloud Voice receives positive feedback for its dependability and performance.
User-Friendly: The service is designed for ease of use, ensuring a smooth experience for all users.
Seamless Webex Integration: AllCloud Voice integrates with Webex, providing a unified platform for calling, messaging, and video conferencing.
Robust Administrative Tools: The AllCloud Connection web portal offers comprehensive administrative controls, including call flow management and reporting features.
24/7 Support: Allied Telecom provides round-the-clock customer support to assist users with any issues or inquiries.
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Price Point: Intermedia Unite might not be the most budget-friendly option, especially for cost-conscious businesses or those comparing basic plans from competitors.
Integration Limitations: While it works with popular tools like Slack, its limited integration ecosystem could be a drawback for businesses reliant on a broader range of specialized software.
Contact Syncing: Requiring the mobile app for contact syncing could be an inconvenience for users who prefer a desktop-centric workflow.
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Limited Hardware Options: Allied Telecom's AllCloud Voice primarily integrates with Webex, potentially limiting users who prefer other platforms like Microsoft Teams or Zoom.
Internet Dependency: As a cloud-based solution, AllCloud Voice's reliability hinges on a stable internet connection, which could be a drawback for businesses with unreliable internet service.
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How can Intermedia Unite your team's communication and is it the one platform to rule them all? Intermedia Unite is a UCaaS platform trying to make a splash in the crowded market for small to medium-sized businesses. User reviews in the past year reveal a mixed bag. On one hand, users consistently praise Intermedia Unite for its user-friendly interface, making it easy to deploy and adopt with minimal training. The platform shines with its versatile functionality, offering a wide range of features like HD voice and video conferencing, screen sharing, team chat, and file management, all designed to enhance productivity and streamline communication. Users especially appreciate the flexibility of scaling their services up or down without being locked into long-term contracts, a boon for businesses with fluctuating needs. However, a consistent pain point in user reviews is the cost, which some find steep compared to other VoIP solutions, especially since the entry-level pricing tier was eliminated, making the lowest-cost tier $27.99 per user per month. Another caveat is the platform's bandwidth sensitivity; as with many VoIP solutions, performance can be affected by low bandwidth, high jitter, or latency issues. Some users have also reported that syncing contacts via mobile apps can be a hassle, requiring manual intervention. Overall, Intermedia Unite might be best suited for businesses willing to pay a premium for a reliable and feature-rich UCaaS solution. Its intuitive design and scalability make it particularly attractive for small to medium-sized businesses that value ease of use and flexibility. However, budget-conscious businesses or those with limited bandwidth might want to explore other options.

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Can you hear me now? User reviews of Allied Telecom's AllCloud Voice over the past year have been overwhelmingly positive, praising its robust features and seamless integration with Webex. This dynamic duo empowers businesses to amplify their communication and collaboration efforts. Users particularly appreciate the intuitive AllCloud Connection web portal, which simplifies settings and service management for both administrators and end users. A standout strength of AllCloud Voice is its comprehensive suite of unified communications tools, encompassing voice, video, messaging, and collaboration features. This integration streamlines communication channels, boosting productivity and minimizing disruptions. Users highlight the platform's user-friendliness, citing the easy navigation and accessibility of features. Moreover, the robust security measures implemented by Allied Telecom instill confidence in users, assuring them of their data's protection. While some users have expressed a desire for more advanced customization options, the existing features cater effectively to the needs of most businesses. AllCloud Voice emerges as an ideal solution for businesses of all sizes seeking a reliable, feature-rich, and user-friendly unified communications platform. Its seamless Webex integration, robust security measures, and intuitive management portal make it a compelling choice for organizations looking to enhance collaboration, streamline communication, and boost overall productivity.

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