Fusion Connect vs NetWolves

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Our analysts compared Fusion Connect vs NetWolves based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Fusion Connect Software Tool
NetWolves Software Tool

Product Basics

Fusion Connect offers a comprehensive suite of software solutions designed to streamline business communications and IT management. This platform is particularly well-suited for mid-sized to large enterprises seeking to enhance their communication infrastructure and improve operational efficiency. Fusion Connect's offerings include unified communications, managed network services, and cloud-based solutions, which facilitate seamless collaboration and connectivity across various devices and locations.

Key benefits of Fusion Connect include improved productivity, enhanced security, and scalable solutions that grow with your business. Popular features encompass VoIP services, video conferencing, and robust cybersecurity measures. Users often praise the platform for its reliability, user-friendly interface, and excellent customer support.

Pricing for Fusion Connect's services can vary based on the specific needs and scale of the business. For detailed pricing information, it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that fits their unique requirements and budget.

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NetWolves offers comprehensive software solutions that focus on network security and Unified Communications as a Service (UCaaS). The platform is designed to manage and secure network tasks, providing robust protection against cyber threats while ensuring seamless communication across various channels. NetWolves is particularly well-suited for medium to large enterprises that require reliable and scalable network security and communication solutions. This is due to its ability to handle complex network environments and integrate with existing systems effortlessly.

Key benefits of using NetWolves include enhanced security measures, improved operational efficiency, and reduced downtime. Popular features encompass advanced firewall protection, intrusion detection systems, and a versatile UCaaS platform that supports voice, video, and messaging services. Users have reported that NetWolves stands out for its user-friendly interface and comprehensive support services, making it a preferred choice for businesses looking to streamline their network management and communication processes.

Pricing for NetWolves solutions can vary based on the specific needs and scale of the deployment. It is typically structured around a subscription model, with costs depending on the number of users and the level of service required. For precise pricing details, it is recommended to contact SelectHub for a tailored quote that aligns with individual business requirements.

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$19.95/User, Monthly
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Product Assistance

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Product Insights

  • Enhanced Collaboration: Fusion Connect facilitates seamless communication among team members, enabling real-time collaboration through integrated messaging, video conferencing, and file sharing.
  • Increased Productivity: By centralizing communication tools, Fusion Connect reduces the time spent switching between applications, allowing employees to focus on their tasks and complete projects more efficiently.
  • Scalability: The platform can easily scale with your business, accommodating growth without the need for significant additional investments in new communication infrastructure.
  • Cost Efficiency: Fusion Connect consolidates multiple communication services into a single platform, reducing the need for multiple subscriptions and lowering overall operational costs.
  • Improved Customer Service: With features like call routing and automated responses, Fusion Connect ensures that customer inquiries are handled promptly and effectively, enhancing customer satisfaction.
  • Data Security: The software employs robust encryption and security protocols to protect sensitive business communications from unauthorized access and cyber threats.
  • Flexibility: Fusion Connect supports a variety of devices and operating systems, allowing employees to stay connected whether they are in the office, working remotely, or on the go.
  • Customizable Solutions: The platform offers customizable options to tailor communication tools to the specific needs of your business, ensuring that you have the right features to support your operations.
  • Reliable Performance: With high uptime and reliable service, Fusion Connect ensures that your business communications remain uninterrupted, minimizing downtime and maintaining productivity.
  • Enhanced Analytics: The software provides detailed analytics and reporting tools, giving you insights into communication patterns and helping you make data-driven decisions to improve business processes.
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  • Enhanced Security: NetWolves provides robust network security measures, including firewalls and intrusion detection systems, to protect sensitive data from cyber threats.
  • Cost Efficiency: By consolidating multiple services into a single platform, NetWolves reduces the need for multiple vendors, lowering overall operational costs.
  • Scalability: Easily scale your network infrastructure up or down based on business needs without significant downtime or additional hardware investments.
  • Unified Communications: Integrate voice, video, and messaging services into one seamless platform, improving team collaboration and communication efficiency.
  • 24/7 Monitoring: Continuous network monitoring ensures that potential issues are identified and resolved promptly, minimizing disruptions to business operations.
  • Compliance Support: Helps businesses adhere to industry-specific regulations and standards, such as HIPAA or PCI-DSS, through comprehensive security protocols.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the solution aligns perfectly with organizational goals.
  • Improved Uptime: High availability and redundancy features ensure that network services remain operational, even during maintenance or unexpected outages.
  • Centralized Management: Manage all network and communication services from a single, user-friendly interface, simplifying administrative tasks and reducing complexity.
  • Enhanced Productivity: Streamlined communication tools and reliable network performance enable employees to work more efficiently and effectively.
  • Data Analytics: Gain insights into network performance and usage patterns through detailed analytics, helping to make informed decisions and optimize resources.
  • Remote Access: Secure remote access capabilities allow employees to connect to the network from anywhere, supporting flexible work arrangements and business continuity.
  • Vendor Management: Simplifies the process of managing multiple service providers by offering a single point of contact for all network and communication needs.
  • Disaster Recovery: Comprehensive disaster recovery solutions ensure that critical data and services can be quickly restored in the event of a failure.
  • Future-Proofing: Regular updates and advancements in technology ensure that the platform remains current and capable of meeting future business demands.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Cloud-Based PBX: Offers a scalable and flexible phone system hosted in the cloud, eliminating the need for on-premises hardware.
  • Advanced Call Routing: Provides customizable call routing options to ensure calls are directed to the right person or department efficiently.
  • Mobile Integration: Allows users to access communication tools from their mobile devices, ensuring connectivity on the go.
  • Video Conferencing: Supports high-definition video meetings with screen sharing and collaboration features.
  • Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
  • Presence Indicators: Displays the availability status of team members in real-time, facilitating better communication and collaboration.
  • Call Analytics: Provides detailed call metrics and reporting to help businesses analyze communication patterns and improve efficiency.
  • Integration with CRM Systems: Seamlessly integrates with popular CRM platforms like Salesforce, enhancing customer relationship management.
  • Secure Communications: Ensures data security with encryption and compliance with industry standards such as HIPAA and GDPR.
  • Auto Attendant: Automates call handling with customizable greetings and menu options, improving caller experience.
  • Collaboration Tools: Includes features like team messaging, file sharing, and task management to enhance teamwork.
  • Scalability: Easily scales to accommodate growing business needs without significant infrastructure changes.
  • Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
  • 24/7 Support: Provides round-the-clock technical support to address any issues promptly and minimize downtime.
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  • Comprehensive Network Security: Offers multi-layered security protocols including firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS).
  • Unified Communications as a Service (UCaaS): Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalable Architecture: Easily adapts to growing business needs, supporting small to enterprise-level deployments.
  • Real-Time Monitoring: Provides continuous network monitoring with real-time alerts and detailed analytics.
  • Advanced Threat Detection: Utilizes machine learning algorithms to identify and mitigate potential threats before they impact the network.
  • Customizable Security Policies: Allows administrators to tailor security settings to meet specific organizational requirements.
  • Secure Remote Access: Ensures safe and encrypted connections for remote employees through VPN and other secure access methods.
  • High Availability: Features redundant systems and failover mechanisms to ensure uninterrupted service.
  • Compliance Management: Helps organizations adhere to industry standards and regulatory requirements such as GDPR, HIPAA, and PCI-DSS.
  • Integrated Reporting: Generates comprehensive reports on network performance, security incidents, and compliance status.
  • Cloud Integration: Seamlessly integrates with popular cloud services like AWS, Azure, and Google Cloud.
  • Centralized Management Console: Offers a single interface for managing all network security and UCaaS components.
  • Automated Updates: Ensures the latest security patches and software updates are applied without manual intervention.
  • Bandwidth Optimization: Efficiently manages network traffic to prioritize critical applications and reduce latency.
  • 24/7 Support: Provides round-the-clock technical support to address any issues promptly.
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Product Ranking

#18

among all
UCaaS Providers

#34

among all
UCaaS Providers

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Analyst Rating Summary

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Integrations
Platform Capabilities
Reporting
Video Communication
Voice Communication
Platform Capabilities
Voicemail and Messaging
Security
Voice Communication

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 100 100 100 100 96 100 67 71 93 98 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

High-Speed Connectivity: Fusion Connect offers high-speed internet connectivity to meet the demands of modern businesses.
Reliable SD-WAN Network: Their SD-WAN network is designed for reliability, ensuring seamless connectivity for businesses.
Strong Customer Support: Fusion Connect is known for its responsive and effective customer support team, which is readily available to address customer issues.
Quick Setup: Customers appreciate the quick and efficient setup process, allowing them to get their communication systems up and running smoothly.
Clear Voice Services: Fusion Connect's voice services are praised for their clarity, ensuring high-quality business communications.
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Robust Network Security: NetWolves offers advanced security solutions, including IBM's QRadar SIEM and Palo Alto's next-gen firewalls, to deliver comprehensive threat detection and prevention.
24/7/365 Security Monitoring: Their Cyber Command and Control Center (C3) provides continuous monitoring, ensuring rapid response to potential security incidents and minimizing downtime.
Unified Communications Solutions: NetWolves integrates various communication tools, such as VoIP and video conferencing, into a single platform, streamlining communication and enhancing collaboration.
Strong Customer Support: NetWolves is known for its customer-centric approach, providing reliable support and building strong relationships with its clients.
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Customer Support: Many users report that Fusion Connect's customer support is slow, unhelpful, and difficult to get in touch with. For instance, one user reported spending hours on the phone with customer support over multiple days due to ongoing issues with their office phones.
Technical Issues: Some users have reported frequent technical issues, such as phone lines being disrupted after simple requests or experiencing problems with billing and responsiveness. One user even mentioned that their WiFi service was down for over a year with no resolution from Fusion Connect.
Contract Disputes: Several users have reported difficulties canceling their contracts with Fusion Connect, including being charged unexpected cancellation fees or having contracts automatically renewed without their explicit consent. One user described a situation where they were billed for a service they believed was terminated, highlighting potential issues with billing transparency and responsiveness.
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Management Challenges: Some employee reviews indicate potential issues with management, which could translate to slower response times or bureaucratic hurdles for clients.
Job Security Concerns: Employee reviews mentioning job security concerns might raise flags about potential high turnover, potentially impacting long-term project stability and client relationships.
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Can Fusion Connect help businesses effectively bridge the communication gap, or will it leave them feeling lost in the connection? User reviews from the past year present a mixed bag, with some praising Fusion Connect's strengths while others express significant dissatisfaction. On the positive side, customers applaud the company's expertise in cloud-based communication solutions, particularly highlighting the high-speed connectivity and cost savings offered by their SD-WAN network. Many users rave about the responsiveness and knowledge of the support and service teams, emphasizing the smooth onboarding experience and helpful guidance provided. For instance, one customer noted that Fusion Connect "got all of the phones hooked up and everything done without any interruptions," demonstrating the company's commitment to seamless implementation. However, a significant number of negative reviews, especially on the Better Business Bureau website, paint a different picture. Customers report extremely negative experiences, citing difficulties in dealing with the company and unreasonable charges. One user described Fusion Connect as "the most unpleasant and unreasonable" company they've dealt with, detailing a frustrating experience with a hidden three-year contract and exorbitant cancellation fees. This sentiment is echoed by another customer who was shocked to be slapped with a $6,000 cancellation fee, urging others to "save yourself a lot of $ and headaches" by choosing alternative solutions like Zoom phone. These contrasting experiences suggest that while Fusion Connect excels in providing robust cloud communication solutions and generally receives positive feedback for its technical aspects, there are serious concerns regarding transparency, contract terms, and customer service in specific instances. Therefore, Fusion Connect seems best suited for businesses willing to thoroughly scrutinize contractual details and prioritize the technical merits of the service, understanding that customer service experiences may vary.

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Is NetWolves all bark and no bite when it comes to delivering on its promises of top-notch network security and UCaaS solutions? Recent user reviews suggest that NetWolves is a reliable partner for businesses seeking advanced IT and communication solutions. Users praise NetWolves for its robust security offerings, particularly its Managed Security Information and Event Management (SIEM) and Data Security as a Service (DSaaS), which leverage cutting-edge technologies from industry giants like Cisco, IBM, and Palo Alto Networks to provide real-time threat detection, prevention, and compliance support. However, some users have pointed out that while NetWolves excels in technological resources and customer service, there's room for improvement in work-life balance and career advancement opportunities. For instance, one user on Glassdoor mentioned limited opportunities for growth within the company. What truly makes NetWolves stand out from the pack is its comprehensive and integrated approach to IT solutions. Unlike some competitors who may only specialize in specific areas, NetWolves acts as a one-stop shop, offering a wide range of services, including network security, UCaaS, cloud solutions, and professional services, all consolidated under one roof. This integrated approach simplifies IT management for businesses, as they can rely on a single, trusted partner for all their needs. This approach is particularly beneficial for small to medium-sized businesses that may not have the resources for a large, dedicated IT department.

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