Evolve IP vs NWN Carousel

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Our analysts compared Evolve IP vs NWN Carousel based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Evolve IP Software Tool
NWN Carousel Software Tool

Product Basics

Evolve IP offers a comprehensive suite of cloud-based solutions, including Unified Communications as a Service (UCaaS), which integrates voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for mid-sized to large enterprises seeking to streamline communication and enhance productivity through a unified system. Key benefits include improved collaboration, scalability, and robust security features. Popular features encompass advanced call management, video conferencing, and seamless integration with existing business applications. Users appreciate the intuitive interface and reliable performance, which contribute to a more efficient workflow. Pricing details for Evolve IP's services are typically customized based on the specific needs of the organization, and potential customers are encouraged to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that aligns with their unique requirements and budget constraints.
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NWN Carousel is a sophisticated software solution designed to manage Unified Communications as a Service (UCaaS) and other related tasks. It is particularly well-suited for medium to large enterprises seeking to streamline their communication infrastructure. The platform excels in integrating various communication channels, enhancing collaboration, and improving overall operational efficiency.

Key benefits of NWN Carousel include its robust scalability, seamless integration capabilities, and comprehensive support services. Popular features encompass advanced call management, video conferencing, and real-time analytics, which collectively foster a more connected and productive work environment.

Compared to similar products, NWN Carousel is often praised for its user-friendly interface and reliable performance. Pricing details can vary significantly based on the specific needs and scale of deployment, so it is advisable for potential users to contact SelectHub for a tailored pricing quote.

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Product Insights

  • Enhanced Collaboration: Evolve IP's UCaaS integrates voice, video, and messaging, enabling seamless communication across teams, regardless of location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce expenses associated with maintaining separate systems.
  • Scalability: Easily scale your communication infrastructure up or down based on your organization's needs, without the hassle of significant hardware investments.
  • Improved Productivity: Unified communications streamline workflows, allowing employees to switch between tasks and communication modes effortlessly, boosting overall efficiency.
  • Business Continuity: Evolve IP ensures that your communication systems remain operational during disruptions, thanks to its robust cloud infrastructure.
  • Enhanced Security: Benefit from advanced security features such as encryption and compliance with industry standards, protecting sensitive business communications.
  • Global Reach: Facilitate international business operations with a platform that supports global communication needs, including local numbers and international calling plans.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • Integration Capabilities: Evolve IP seamlessly integrates with popular business applications like CRM and ERP systems, enhancing data flow and operational efficiency.
  • Reliable Support: Access dedicated customer support and technical assistance to resolve issues promptly, minimizing downtime and ensuring smooth operations.
  • Mobility: Empower your workforce with mobile access to communication tools, enabling remote work and on-the-go productivity without compromising functionality.
  • Analytics and Reporting: Gain insights into communication patterns and performance through detailed analytics, helping to make informed decisions and optimize processes.
  • Environmental Impact: Reduce your carbon footprint by leveraging cloud-based solutions that minimize the need for physical hardware and energy consumption.
  • Future-Proofing: Stay ahead of technological advancements with a platform that evolves and updates regularly, ensuring your communication tools remain cutting-edge.
  • Enhanced Customer Experience: Improve customer interactions with reliable and efficient communication channels, leading to higher satisfaction and loyalty.
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  • Enhanced Collaboration: NWN Carousel streamlines communication across various platforms, enabling teams to work together more effectively regardless of their location.
  • Cost Efficiency: By consolidating multiple communication services into a single platform, businesses can reduce overhead costs associated with managing separate systems.
  • Scalability: The software easily adapts to the growing needs of your organization, allowing you to add or remove users and services without significant disruptions.
  • Improved Customer Experience: With integrated communication tools, customer service teams can respond to inquiries faster and more accurately, enhancing overall customer satisfaction.
  • Security and Compliance: NWN Carousel ensures that all communications are secure and compliant with industry regulations, protecting sensitive information and maintaining trust.
  • Increased Productivity: By automating routine tasks and providing a unified communication platform, employees can focus more on their core responsibilities, boosting overall productivity.
  • Flexibility and Mobility: The software supports remote work by providing access to communication tools from any device, ensuring that employees can stay connected and productive from anywhere.
  • Data-Driven Insights: NWN Carousel offers analytics and reporting features that help businesses make informed decisions based on real-time data and communication trends.
  • Seamless Integration: The platform integrates with existing business applications, ensuring a smooth transition and minimal disruption to current workflows.
  • Enhanced Reliability: With robust infrastructure and support, NWN Carousel ensures high availability and minimal downtime, keeping your business operations running smoothly.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform, streamlining communication processes.
  • Cloud Contact Center: Provides a comprehensive suite of contact center solutions, including call routing, IVR, and real-time analytics.
  • Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing users to leverage Evolve IP's telephony features within the Teams environment.
  • Global Reach: Supports international calling and collaboration, making it suitable for businesses with a global presence.
  • Disaster Recovery: Offers robust disaster recovery options to ensure business continuity in case of unexpected disruptions.
  • Advanced Security: Implements enterprise-grade security measures, including encryption and compliance with industry standards like HIPAA and GDPR.
  • Mobile App: Provides a mobile application that allows users to access communication tools and collaborate on the go.
  • Call Analytics: Delivers detailed call analytics and reporting, helping businesses monitor performance and make data-driven decisions.
  • CRM Integration: Integrates with popular CRM systems such as Salesforce, enhancing customer relationship management capabilities.
  • Scalability: Easily scales to accommodate growing businesses, with flexible options for adding or removing users and features.
  • Customizable User Interface: Offers a customizable user interface, allowing businesses to tailor the platform to their specific needs and preferences.
  • Voicemail Transcription: Converts voicemail messages to text, making it easier for users to read and respond to messages quickly.
  • Presence Indicators: Displays real-time presence indicators, showing the availability status of team members for more efficient communication.
  • Call Recording: Enables call recording for quality assurance, training, and compliance purposes.
  • Virtual Fax: Allows users to send and receive faxes electronically, eliminating the need for traditional fax machines.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Cloud-Based Infrastructure: Leverages cloud technology to ensure scalability and reliability.
  • Advanced Analytics: Provides detailed insights and reporting on communication usage and performance.
  • Security and Compliance: Adheres to industry standards and regulations, including HIPAA and GDPR.
  • Customizable User Interface: Allows users to tailor the dashboard and features to their specific needs.
  • Mobile Accessibility: Offers robust mobile applications for iOS and Android, ensuring connectivity on the go.
  • Integration Capabilities: Seamlessly integrates with popular business applications like Microsoft 365 and Salesforce.
  • 24/7 Support: Provides round-the-clock technical support and customer service.
  • Call Center Solutions: Includes features like call routing, IVR, and real-time monitoring for efficient call center management.
  • Collaboration Tools: Features such as screen sharing, virtual whiteboards, and file sharing enhance team collaboration.
  • VoIP Services: Delivers high-quality voice communication over the internet, reducing traditional phone line costs.
  • Video Conferencing: Supports HD video meetings with multiple participants, including recording and playback options.
  • Presence and Instant Messaging: Real-time status updates and instant messaging facilitate quick and effective communication.
  • Disaster Recovery: Ensures business continuity with robust disaster recovery and backup solutions.
  • Scalability: Easily scales to accommodate growing business needs without significant infrastructure changes.
  • AI-Powered Features: Utilizes artificial intelligence for tasks like transcription, sentiment analysis, and automated responses.
  • Custom Reporting: Allows for the creation of tailored reports to meet specific business requirements.
  • Multi-Tenant Architecture: Supports multiple tenants on a single platform, ideal for large organizations with diverse needs.
  • Interoperability: Ensures seamless communication between different systems and devices.
  • Cost Management: Provides tools for tracking and managing communication expenses effectively.
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Product Ranking

#23

among all
UCaaS Providers

#24

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 95 100 100 99 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Great User Sentiment 13 reviews
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81%
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Evolve IP has a 'great' User Satisfaction Rating of 81% when considering 13 user reviews from 1 recognized software review sites.

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4.05 (13)
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Synopsis of User Ratings and Reviews

Seamless Integration: Evolve IP offers smooth integration with popular tools like Microsoft Teams and Cisco Webex, simplifying communication processes for businesses already invested in these platforms.
Comprehensive Features: Evolve IP provides a wide array of features, including international calling, call recording with AI-powered analytics, CRM integrations, and contact center solutions, catering to diverse business needs.
Enhanced Security: Evolve IP prioritizes security, making it a suitable choice for businesses in highly regulated sectors like healthcare and finance, which handle sensitive data.
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Seamless Integration: NWN Carousel excels in integrating diverse communication platforms like Avaya and Microsoft Teams, creating a unified and seamless calling experience for organizations.
Flexibility and Scalability: NWN Carousel's UCaaS solutions are designed to be flexible and scalable, enabling businesses to adapt to evolving communication needs and easily accommodate growth.
Enhanced Productivity: By consolidating communication tools and streamlining workflows, NWN Carousel empowers teams to collaborate more effectively, leading to increased productivity and efficiency.
Excellent Customer Support: NWN Carousel is known for its proactive customer service and ability to address unique client requirements, ensuring a positive experience for users.
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Technical Support Headaches: Users frequently report slow response times from the support team and struggle to get new accounts up and running smoothly.
Administrative Frustrations: The administrative portal lacks key features, such as easily changing assigned phones or creating new user accounts, leading to administrative bottlenecks.
Billing and Reporting Errors: Inaccurate billing and reporting are common complaints, making it difficult for businesses to manage their accounts effectively.
Software Stability Issues: The UC-One application is prone to crashing, disrupting workflows and causing frustration for users.
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Limited Information on Pricing: There's a lack of readily available information on NWN Carousel's pricing structure for their UCaaS offerings, which might make it difficult for businesses to compare costs with competitors and plan their budgets effectively.
Potential Over-Reliance on Partners: While integrations with platforms like Microsoft Teams and Avaya are strengths, a heavy reliance on these partners could potentially lead to complications if issues or changes arise on the partner's end.
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Has Evolve IP helped businesses evolve their communications, or is it a devolution? Evolve IP's UCaaS platform has garnered a mixed bag of user reviews over the past year. Users praise its robust voice services, seamless integration with popular platforms like Microsoft Teams and Cisco Webex, and global reach, which are essential for businesses with international operations or remote workforces. For instance, one user highlighted Evolve IP's ability to support their expansion into new countries while maintaining a unified platform. This seamless integration allows businesses to streamline communication and collaboration, regardless of location. However, the platform has faced criticism for its customer support, which users frequently describe as slow and unhelpful. Additionally, users have reported issues with administrative features, such as limited capabilities and inaccurate reporting, leading to frustration and wasted time. Billing issues have also been a recurring complaint, with users citing frequent errors and confusing SKU management. Despite these drawbacks, Evolve IP's UCaaS platform is particularly well-suited for businesses prioritizing integration and reliability. Its ability to seamlessly connect with existing workflows and provide high-quality voice services makes it a viable option for companies seeking to unify their communication infrastructure. However, businesses that place a high value on responsive customer support and comprehensive administrative tools might find these aspects of Evolve IP lacking and should carefully weigh their options.

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Is NWN Carousel the roundabout solution for unified communications? NWN Carousel seems to be a hit with users, particularly for its ability to bring together different communication tools like Avaya and Microsoft Teams, making calling a breeze. This integration is a major plus for businesses juggling multiple platforms, as it streamlines communication and boosts productivity. Users also give NWN Carousel a thumbs-up for its positive impact on collaboration, especially in today's hybrid work environments. Imagine a well-oiled machine, that's how users describe the smooth integration and enhanced teamwork experienced with NWN Carousel. However, some employee reviews on Comparably mention concerns about compensation not keeping pace with the rising cost of living and a perceived lack of teamwork in certain areas within the organization. These issues, while concerning, don't overshadow the largely positive sentiment surrounding NWN Carousel's UCaaS solutions. Overall, NWN Carousel appears to be a good fit for businesses, especially those with hybrid work models, looking to simplify their communications, improve collaboration, and boost productivity. Think of it as a central hub for all your communication needs, making interactions smoother and more efficient.

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