Crexendo vs VirtualPBX

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Our analysts compared Crexendo vs VirtualPBX based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool
VirtualPBX Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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VirtualPBX offers a comprehensive software solution for managing business communication, including tasks like call routing, voicemail, and conferencing. It is particularly well-suited for small to medium-sized businesses seeking a scalable and flexible communication system. The software's cloud-based nature allows for easy integration with existing workflows, making it an attractive option for companies looking to enhance their communication infrastructure without significant upfront investment.

Key benefits include improved call management, enhanced team collaboration, and the ability to handle multiple communication channels seamlessly. Popular features encompass auto-attendant, call forwarding, and detailed analytics, which provide valuable insights into communication patterns and performance. Users often appreciate the intuitive interface and robust customer support, which contribute to a positive overall experience.

Pricing for VirtualPBX varies based on the number of users and specific features required, with options typically available on a monthly or annual subscription basis. For precise pricing tailored to individual needs, it is recommended to contact SelectHub for a detailed quote.

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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Cost Efficiency: VirtualPBX eliminates the need for expensive on-premise hardware, reducing both initial setup and ongoing maintenance costs.
  • Scalability: Easily scale your communication system up or down based on your business needs without the hassle of physical infrastructure changes.
  • Remote Work Enablement: Supports remote work by allowing employees to connect from anywhere, ensuring business continuity and flexibility.
  • Enhanced Customer Service: Features like call routing and automated attendants ensure that customer inquiries are directed to the right department quickly, improving response times.
  • Professional Image: Customizable greetings and hold music help maintain a professional appearance, enhancing your brand's reputation.
  • Advanced Analytics: Provides detailed call logs and performance metrics, enabling data-driven decisions to optimize business operations.
  • Integration Capabilities: Seamlessly integrates with CRM systems and other business tools, streamlining workflows and improving efficiency.
  • Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime and ensuring consistent communication.
  • Security: Implements robust security measures, including encryption and secure data centers, to protect sensitive business communications.
  • Customization: Offers a wide range of customizable features to tailor the system to your specific business needs, enhancing user experience.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or individual.
  • Call Forwarding: Redirect incoming calls to another phone number, ensuring you never miss an important call.
  • Voicemail to Email: Receive voicemail messages directly in your email inbox as audio files, making it easy to listen and respond.
  • Custom Greetings: Create personalized greetings for different departments or times of day to enhance caller experience.
  • Call Recording: Record calls for training, quality assurance, or compliance purposes, with easy access to playback and storage.
  • Conference Calling: Host multi-party conference calls with ease, supporting collaboration across different locations.
  • Virtual Extensions: Assign virtual extensions to employees, allowing them to be reached easily without the need for physical phone lines.
  • Ring Groups: Group multiple extensions under a single number, so calls can be answered by the first available team member.
  • Call Queues: Manage high call volumes by placing callers in a queue, with options for hold music and estimated wait times.
  • Business SMS: Send and receive text messages using your business phone number, facilitating quick and efficient communication.
  • CRM Integration: Seamlessly integrate with popular CRM systems like Salesforce, enabling streamlined customer relationship management.
  • Mobile App: Access your business phone system from your smartphone, ensuring connectivity even when you're on the go.
  • Analytics and Reporting: Gain insights into call patterns, durations, and other metrics to optimize your communication strategy.
  • HD Voice Quality: Experience crystal-clear call quality with high-definition voice technology, enhancing communication clarity.
  • Fax to Email: Receive faxes directly in your email, eliminating the need for a physical fax machine.
  • Do Not Disturb: Temporarily block incoming calls to focus on important tasks without interruptions.
  • Call Screening: Identify incoming callers and decide whether to accept, reject, or forward the call based on the caller ID.
  • International Calling: Make and receive calls from international numbers, expanding your business reach globally.
  • Scalability: Easily scale your phone system as your business grows, adding new users and features without hassle.
  • 24/7 Support: Access round-the-clock customer support to resolve any issues or queries promptly.
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Product Ranking

#16

among all
UCaaS Providers

#28

among all
UCaaS Providers

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Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Simple Setup: VirtualPBX is known for its user-friendly setup process, allowing businesses to get their phone system up and running quickly without technical difficulties.
Cost Effectiveness: Many users highlight the cost savings achieved by switching to VirtualPBX, making it a financially sound choice for businesses looking to reduce communication expenses.
24/7 Support: VirtualPBX provides round-the-clock customer support, ensuring that businesses have assistance whenever they need it.
Advanced Features: VirtualPBX offers a comprehensive suite of features, including VoIP calling, call recording, and detailed call reports, empowering businesses to manage their communications effectively.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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SMS Headaches: Some users have experienced problems with SMS registration and compliance, causing disruptions to their business communications.
Customer Service Letdowns: A handful of users have reported negative customer service experiences, such as unfulfilled service agreements and unhelpful interactions when trying to get refunds or technical support.
Occasional Technical Glitches: A small number of users have encountered technical issues with the app or other aspects of the service, potentially impacting their overall experience.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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Ever wished your business communication could be more, well, virtual? VirtualPBX offers a robust platform for businesses seeking a flexible and cost-effective alternative to traditional phone systems. Users rave about its ease of use, particularly the intuitive mobile app, which makes managing calls on the go a breeze. Features like voicemail-to-email and advanced call routing streamline communication and boost productivity. The platform shines in its ability to support remote work, a crucial aspect in today's dynamic business landscape. Imagine having crystal-clear audio quality during calls and conferences, no matter where your team is located - VirtualPBX makes this a reality. However, like a phone line with static, some users experienced hiccups during setup and with customer service, particularly regarding SMS registration. While these issues are concerning, they appear to be isolated cases, with the majority of users praising the platform's reliability and affordability compared to traditional answering services. VirtualPBX emerges as a strong contender for businesses of all sizes seeking a feature-rich, scalable, and cost-effective communication solution. Its strengths lie in its user-friendliness, robust features, and excellent remote work support. While some users reported issues with setup and customer service, these appear to be exceptions rather than the rule. If you're looking to ditch your clunky old phone system and embrace the future of business communication, VirtualPBX is definitely worth considering.

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