Crexendo vs New Horizon Communications

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Our analysts compared Crexendo vs New Horizon Communications based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool
New Horizon Communications Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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New Horizon Communications offers robust software solutions designed to manage telecommunications and unified communications tasks efficiently. Their platform is particularly well-suited for businesses seeking to streamline communication processes, enhance collaboration, and improve overall operational efficiency. This makes it ideal for medium to large enterprises that require reliable and scalable communication tools.

Key benefits include seamless integration with existing systems, enhanced security features, and comprehensive support services. Popular features encompass advanced call management, video conferencing, instant messaging, and detailed analytics. Users appreciate the intuitive interface and the platform's ability to adapt to various business needs.

Compared to similar products, New Horizon Communications stands out for its user-friendly design and robust functionality. Pricing details can vary based on specific requirements, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive a solution that fits their unique needs and budget.

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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Increased Productivity: Streamline communication channels and reduce time spent switching between platforms, allowing employees to focus on core tasks.
  • Cost Efficiency: Consolidate multiple services into one platform, reducing the need for multiple subscriptions and lowering overall operational costs.
  • Enhanced Collaboration: Facilitate seamless teamwork with integrated tools for video conferencing, instant messaging, and file sharing, ensuring everyone stays on the same page.
  • Scalability: Easily adjust services to match business growth or seasonal demands without the need for significant infrastructure changes.
  • Improved Customer Service: Provide faster and more reliable communication channels for customer support, leading to higher satisfaction and retention rates.
  • Data Security: Benefit from robust encryption and compliance with industry standards, ensuring sensitive information remains protected.
  • Remote Work Enablement: Support a flexible work environment with tools that allow employees to stay connected and productive from anywhere.
  • Centralized Management: Simplify administrative tasks with a single dashboard for monitoring and managing all communication services.
  • Business Continuity: Ensure uninterrupted operations with reliable backup and disaster recovery options, minimizing downtime during unexpected events.
  • Customizable Solutions: Tailor the platform to meet specific business needs with customizable features and integrations.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed decisions.
  • Enhanced Mobility: Access communication tools on-the-go with mobile-friendly interfaces, ensuring constant connectivity.
  • Reduced IT Burden: Lower the workload on IT departments with easy-to-manage solutions that require minimal maintenance.
  • Unified User Experience: Provide a consistent and intuitive interface across all devices, reducing the learning curve for new users.
  • Future-Proof Technology: Stay ahead with regular updates and new features that keep the platform aligned with the latest technological advancements.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Unified Communications Platform: Integrates voice, video, messaging, and collaboration tools into a single interface.
  • Cloud-Based Solutions: Offers scalable and flexible cloud services that can be tailored to specific business needs.
  • Advanced Call Routing: Provides intelligent call routing options to ensure calls are directed to the right person or department efficiently.
  • Mobile Integration: Seamlessly integrates with mobile devices, allowing users to stay connected on the go.
  • VoIP Services: Delivers high-quality Voice over Internet Protocol (VoIP) services for clear and reliable communication.
  • Video Conferencing: Supports high-definition video conferencing with screen sharing and collaboration features.
  • Contact Center Solutions: Includes advanced features for managing customer interactions, such as call queuing, recording, and analytics.
  • Security and Compliance: Ensures robust security measures and compliance with industry standards and regulations.
  • Customizable User Interface: Allows users to personalize their interface for a more intuitive and efficient experience.
  • Integration with Third-Party Applications: Supports integration with popular business applications like CRM and ERP systems.
  • Real-Time Analytics and Reporting: Provides detailed insights and reports on communication metrics and performance.
  • 24/7 Customer Support: Offers round-the-clock support to address any issues or concerns promptly.
  • Scalable Infrastructure: Designed to grow with your business, accommodating increasing communication needs.
  • Disaster Recovery and Redundancy: Ensures business continuity with robust disaster recovery and redundancy plans.
  • Easy Deployment and Management: Simplifies the deployment and management of communication services through a user-friendly portal.
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Product Ranking

#16

among all
UCaaS Providers

#27

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 67 100 95 93 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Top-Notch Support: Customers consistently praise NHC's exceptional customer service, highlighting their knowledgeable staff and efficient problem-solving skills.
Feature-Rich Solutions: NHC offers a comprehensive suite of UCaaS features, including telephony, voicemail, chat, and cloud collaboration tools, all accessible through their user-friendly desktop and mobile apps.
Seamless Integration: NHC's UCaaS platform integrates smoothly with popular business tools like Microsoft Office and CRMs, streamlining workflows and boosting productivity.
Reliable Service: NHC is known for its dependable services, ensuring businesses experience minimal downtime and disruptions in their communications.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Limited Information on Specific Features: While the context highlights NHC's strengths, it lacks details on specific features within their UCaaS platform. Businesses might need more in-depth information about functionalities like video conferencing capabilities, integration with other business applications, or advanced call routing options to make informed decisions.
Potential Lack of Industry Specialization: The context portrays NHC as a general telecommunications provider. Businesses with niche requirements in sectors like healthcare or finance might find it necessary to confirm if NHC's solutions cater to their industry-specific needs, such as compliance regulations or specialized integrations.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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Is New Horizon Communications the new horizon in business communications, or is it just another blip on the radar? User reviews from the past year paint a generally positive picture of New Horizon Communications, particularly for their dedication to customer support and flexible service configuration. One user shared on Spiceworks that despite initial hiccups during their transition, New Horizon's hands-on approach to resolving issues with their underlying circuit provider (mentioning both One Communications and Fairpoint by name) was commendable. They praised the company's "excellent support" and "flexible configuration," highlighting the personalized attention they received. This sentiment is echoed by other users on platforms like Indeed, who commend New Horizon's "unmatched customer service." However, it's worth noting that reviews on BroadbandNow, while generally positive, are more mixed, suggesting that experiences may vary. New Horizon Communications' strength lies in its customer-centric approach and comprehensive solutions, making it a suitable choice for businesses seeking a reliable and supportive telecommunications partner. However, potential customers should be aware that experiences may vary, and conducting thorough research based on individual business needs is recommended.

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