Crexendo vs Intermedia Unite

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Our analysts compared Crexendo vs Intermedia Unite based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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Intermedia Unite is a comprehensive software solution designed to streamline Unified Communications by integrating voice, video, chat, and file sharing into a single platform. It is particularly well-suited for small to medium-sized businesses seeking to enhance collaboration and communication efficiency. The platform offers significant benefits such as improved team productivity, seamless remote work capabilities, and reduced communication costs.

Popular features include high-definition video conferencing, secure file sharing, and a robust mobile app that ensures connectivity on the go. Users appreciate its intuitive interface and reliable performance, often highlighting its ease of use and integration capabilities with other business tools. Compared to similar products, Intermedia Unite is praised for its affordability and comprehensive feature set, making it a competitive choice in the Unified Communications market.

Pricing details can vary based on specific needs and usage, so it is recommended to contact SelectHub for a tailored quote. This ensures that businesses receive the most accurate and relevant pricing information for their unique requirements.

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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Enhanced Collaboration: Intermedia Unite facilitates seamless communication across teams with integrated voice, video, and messaging, ensuring everyone stays on the same page.
  • Increased Productivity: By consolidating multiple communication tools into one platform, employees can save time switching between apps and focus on their tasks.
  • Cost Efficiency: Reduce expenses associated with maintaining separate systems for phone, video conferencing, and messaging by using a unified solution.
  • Scalability: Easily add or remove users and features as your business grows, without the need for significant infrastructure changes.
  • Remote Work Support: Enable employees to work from anywhere with reliable access to communication tools, fostering flexibility and work-life balance.
  • Improved Customer Service: Provide better customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
  • Security and Compliance: Benefit from robust security measures and compliance with industry standards, protecting sensitive business communications.
  • Integration with Existing Tools: Intermedia Unite integrates with popular business applications like CRM systems, enhancing workflow efficiency and data accessibility.
  • Business Continuity: Ensure uninterrupted communication during unexpected events with cloud-based infrastructure that supports disaster recovery.
  • Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics, helping to make informed business decisions.
  • Customizable User Experience: Tailor the platform to meet specific business needs with customizable settings and user preferences.
  • Reduced IT Burden: Simplify IT management with a single, easy-to-administer platform, freeing up IT resources for other critical tasks.
  • Enhanced Mobility: Access communication tools on mobile devices, ensuring employees stay connected even when on the go.
  • Consistent User Experience: Provide a uniform communication experience across all devices and locations, promoting ease of use and adoption.
  • Reliable Performance: Experience high-quality voice and video communications with minimal downtime, ensuring business operations run smoothly.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Cloud PBX: A cloud-based phone system that eliminates the need for traditional on-premises PBX hardware.
  • Mobile App: Allows users to make and receive calls, send messages, and join meetings from their mobile devices.
  • Video Conferencing: High-definition video meetings with screen sharing and collaboration tools.
  • Team Chat: Real-time messaging for teams, including private and group chats, file sharing, and searchable chat history.
  • File Sharing and Backup: Securely share files and back them up in the cloud with automatic synchronization across devices.
  • Presence Management: Displays the availability status of team members, such as available, busy, or away, to facilitate better communication.
  • Call Recording: Record calls for training, compliance, or review purposes, with easy access to playback and storage.
  • Auto Attendant: Automated system that answers and routes incoming calls based on customizable rules and schedules.
  • Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for easy access and management.
  • Integrations: Seamlessly integrates with popular business applications like Microsoft Office 365, Salesforce, and G Suite.
  • Fax over IP: Send and receive faxes digitally without the need for a traditional fax machine.
  • Analytics and Reporting: Detailed call analytics and reporting tools to monitor usage, performance, and trends.
  • Hot Desking: Allows employees to log into any phone within the network and access their personal settings and contacts.
  • Multi-Level IVR: Interactive Voice Response system that provides multiple layers of menu options for callers.
  • Call Queues: Manage incoming call traffic by placing callers in a queue until an agent is available to assist them.
  • Softphone: A software-based phone that enables users to make calls from their computer using a headset and internet connection.
  • Unified Messaging: Consolidates voicemail, email, and fax messages into a single inbox for streamlined communication.
  • Call Forwarding: Redirect incoming calls to another phone number or device, ensuring you never miss an important call.
  • Do Not Disturb: Temporarily block incoming calls and notifications to focus on important tasks without interruptions.
  • Custom Hold Music: Upload and play personalized music or messages for callers on hold, enhancing the caller experience.
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Product Ranking

#16

among all
UCaaS Providers

#19

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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User Sentiment Summary

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Excellent User Sentiment 124 reviews
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Intermedia Unite has a 'excellent' User Satisfaction Rating of 95% when considering 124 user reviews from 1 recognized software review sites.

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4.75 (124)

Awards

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Intermedia Unite stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Simple Setup: Intermedia Unite is known for its easy setup process, allowing businesses to get up and running quickly with minimal hassle.
Unified Communication: The platform integrates various communication channels, such as VoIP calling, video conferencing, and team chat, into a single interface, streamlining communication for businesses.
User-Friendly Interface: Intermedia Unite receives consistent praise for its clean and intuitive interface, making it easy for employees to navigate and utilize its features effectively.
Reliable Performance: With a 99.999% uptime SLA, Intermedia Unite ensures consistent and dependable service, minimizing disruptions to business operations.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Price Point: Intermedia Unite might not be the most budget-friendly option, especially for cost-conscious businesses or those comparing basic plans from competitors.
Integration Limitations: While it works with popular tools like Slack, its limited integration ecosystem could be a drawback for businesses reliant on a broader range of specialized software.
Contact Syncing: Requiring the mobile app for contact syncing could be an inconvenience for users who prefer a desktop-centric workflow.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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How can Intermedia Unite your team's communication and is it the one platform to rule them all? Intermedia Unite is a UCaaS platform trying to make a splash in the crowded market for small to medium-sized businesses. User reviews in the past year reveal a mixed bag. On one hand, users consistently praise Intermedia Unite for its user-friendly interface, making it easy to deploy and adopt with minimal training. The platform shines with its versatile functionality, offering a wide range of features like HD voice and video conferencing, screen sharing, team chat, and file management, all designed to enhance productivity and streamline communication. Users especially appreciate the flexibility of scaling their services up or down without being locked into long-term contracts, a boon for businesses with fluctuating needs. However, a consistent pain point in user reviews is the cost, which some find steep compared to other VoIP solutions, especially since the entry-level pricing tier was eliminated, making the lowest-cost tier $27.99 per user per month. Another caveat is the platform's bandwidth sensitivity; as with many VoIP solutions, performance can be affected by low bandwidth, high jitter, or latency issues. Some users have also reported that syncing contacts via mobile apps can be a hassle, requiring manual intervention. Overall, Intermedia Unite might be best suited for businesses willing to pay a premium for a reliable and feature-rich UCaaS solution. Its intuitive design and scalability make it particularly attractive for small to medium-sized businesses that value ease of use and flexibility. However, budget-conscious businesses or those with limited bandwidth might want to explore other options.

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