Crexendo vs Frontier Enterprise

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Our analysts compared Crexendo vs Frontier Enterprise based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool
Frontier Enterprise Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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Frontier Enterprise is a sophisticated software solution designed to manage Unified Communications as a Service (UCaaS) and other related tasks. It is particularly well-suited for medium to large enterprises seeking to streamline their communication infrastructure. The software excels in integrating various communication channels, such as voice, video, and messaging, into a single, cohesive platform, enhancing operational efficiency and collaboration.

Key benefits include improved scalability, robust security features, and seamless integration with existing IT systems. Popular features encompass advanced call routing, video conferencing capabilities, and real-time analytics. Users often praise its intuitive interface and reliable performance, noting that it significantly reduces communication bottlenecks.

Pricing details for Frontier Enterprise are typically customized based on the specific needs of the organization, including factors like user count and feature requirements. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. This ensures that the solution aligns perfectly with the unique demands of your business.

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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Enhanced Collaboration: Frontier Enterprise integrates Unified Communications as a Service (UCaaS) to streamline team interactions, making it easier for employees to collaborate in real-time, regardless of their location.
  • Cost Efficiency: By consolidating multiple communication tools into a single platform, businesses can reduce overhead costs associated with maintaining separate systems.
  • Scalability: The software is designed to grow with your business, allowing you to easily add or remove users and services as needed without significant downtime or additional infrastructure costs.
  • Improved Productivity: With features like instant messaging, video conferencing, and file sharing all in one place, employees spend less time switching between applications and more time focusing on their tasks.
  • Enhanced Security: Frontier Enterprise employs robust security measures, including end-to-end encryption and multi-factor authentication, to protect sensitive business communications and data.
  • Seamless Integration: The platform integrates smoothly with existing business applications such as CRM and ERP systems, ensuring a cohesive workflow and reducing the need for manual data entry.
  • Reliable Performance: With a cloud-based infrastructure, Frontier Enterprise offers high availability and reliability, minimizing the risk of downtime and ensuring continuous business operations.
  • Customizable User Experience: The software allows for personalized settings and configurations, enabling users to tailor the interface and functionalities to their specific needs and preferences.
  • Enhanced Customer Service: By providing a unified communication platform, customer service teams can respond to inquiries more quickly and efficiently, improving overall customer satisfaction.
  • Data-Driven Insights: Frontier Enterprise offers analytics and reporting tools that provide valuable insights into communication patterns and performance, helping businesses make informed decisions.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Unified Communications: Seamlessly integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises.
  • Advanced Call Management: Features such as call forwarding, call waiting, and voicemail-to-email ensure efficient handling of calls.
  • Video Conferencing: High-definition video meetings with screen sharing and virtual backgrounds enhance remote collaboration.
  • Mobile App: Access all communication tools on-the-go with a fully-featured mobile application for iOS and Android.
  • Integration Capabilities: Connects with popular business applications like CRM systems, Microsoft 365, and Google Workspace.
  • Security and Compliance: Robust security measures including encryption and compliance with industry standards such as HIPAA and GDPR.
  • Analytics and Reporting: Comprehensive analytics provide insights into communication patterns and system usage.
  • Customizable User Interface: Tailor the dashboard and user experience to meet specific business needs and preferences.
  • 24/7 Customer Support: Round-the-clock support ensures any issues are promptly addressed, minimizing downtime.
  • Cloud-Based Infrastructure: Leverages cloud technology for reliable, scalable, and cost-effective communication solutions.
  • Collaboration Tools: Includes team messaging, file sharing, and project management features to streamline teamwork.
  • Call Recording: Record calls for training, quality assurance, and compliance purposes with easy access to recordings.
  • Presence Indicators: Real-time status indicators show the availability of team members, facilitating better communication.
  • VoIP Technology: Utilizes Voice over Internet Protocol for high-quality, cost-effective voice communications.
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Product Ranking

#16

among all
UCaaS Providers

#42

among all
UCaaS Providers

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Platform Capabilities Reporting Video Communication Voice Communication Voicemail And Messaging 83 100 100 86 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Unified Platform: Consolidates messages, video meetings, and phone calls into a single, user-friendly platform.
Cost Control: Offers predictable, per-user pricing, eliminating the need for investment in complex communications infrastructure.
Improved Operational Efficiency: Provides a unified platform for enhancing customer interactions and scaling with business needs.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Service Reliability Concerns: Some users report experiencing service outages or inconsistencies, impacting their ability to make and receive calls or utilize other UCaaS features reliably.
Customer Support Challenges: A number of users have cited difficulties in resolving technical issues or getting timely assistance from Frontier's customer support, particularly when coordination with third-party providers like Windstream is involved.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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How can Frontier Enterprise help businesses reach new frontiers in communication efficiency? User reviews from the last year offer a mixed bag of perspectives on this UCaaS solution. Some users, particularly those working remotely, applaud the platform's reliability and user-friendly interface, highlighting its seamless integration of essential communication tools like video conferencing, messaging, and phone services. This echoes the value proposition Frontier Enterprise aims to deliver, especially for small businesses seeking a unified communication platform. However, a closer look at online forums like Reddit reveals a pattern of concerns regarding customer support and implementation hiccups. Some users report frustrating experiences with unresponsive support and complicated setup processes, suggesting potential areas for improvement. While Frontier Enterprise presents a robust feature set for unified communication, its success seems contingent on a smooth user experience, which, based on recent feedback, appears inconsistent. This inconsistency makes it difficult to definitively recommend Frontier Enterprise over competitors without reservations. For businesses prioritizing ease of use and reliable support, exploring alternative UCaaS providers might be worthwhile. However, for tech-savvy teams comfortable navigating potential technical hurdles and prioritizing a feature-rich platform, Frontier Enterprise could be a viable option.

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