Crexendo vs Cisco CallManager

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Our analysts compared Crexendo vs Cisco CallManager based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool
Cisco CallManager Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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Cisco CallManager, now known as Cisco Unified Communications Manager (CUCM), is a robust software solution designed to manage and streamline unified communications within an organization. It efficiently handles tasks such as call processing, session management, and voice, video, messaging, and mobility services. This software is particularly well-suited for medium to large enterprises that require a scalable and reliable communication infrastructure to support their operations.

One of the key benefits of Cisco CallManager is its ability to integrate seamlessly with various communication tools, enhancing collaboration and productivity. Popular features include advanced call routing, conferencing capabilities, and support for a wide range of endpoints. Users appreciate its intuitive interface and comprehensive management tools, which simplify the administration of complex communication networks.

Compared to similar products, Cisco CallManager is often praised for its stability and extensive feature set, although some users note that it can be more expensive. Pricing typically varies based on the number of users and specific deployment needs, so it's advisable to contact SelectHub for a tailored pricing quote.

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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Improved Collaboration: Facilitates seamless communication across different devices and locations, enhancing teamwork and productivity.
  • Cost Efficiency: Reduces the need for multiple communication systems, lowering operational costs and simplifying management.
  • Scalability: Easily adapts to the growing needs of your organization, allowing you to add users and features without significant downtime.
  • Enhanced Security: Provides robust security features such as encryption and secure access controls to protect sensitive communications.
  • Centralized Management: Offers a single interface for managing all communication tools, streamlining administrative tasks and reducing complexity.
  • Increased Mobility: Supports mobile and remote work by enabling employees to access communication tools from anywhere, ensuring business continuity.
  • Integration Capabilities: Integrates with other business applications like CRM and ERP systems, enhancing workflow efficiency and data consistency.
  • Reliability: Delivers high availability and redundancy features, ensuring that communication services remain operational even during failures.
  • Customizability: Allows for tailored configurations to meet specific business needs, providing flexibility in deployment and usage.
  • Enhanced User Experience: Offers intuitive interfaces and features that simplify communication tasks, improving user satisfaction and adoption rates.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Centralized Call Control: Manages call processing functions for IP telephony, video, messaging, mobility, and presence services.
  • Scalability: Supports up to 40,000 users per cluster, with the ability to interconnect multiple clusters for larger deployments.
  • High Availability: Provides redundancy and failover capabilities through clustering and geographic distribution.
  • Device Integration: Seamlessly integrates with a wide range of Cisco and third-party IP phones, video endpoints, and soft clients.
  • Unified Messaging: Integrates voicemail, email, and fax into a single inbox, accessible from various devices.
  • Mobility Features: Includes Single Number Reach, Extension Mobility, and Mobile Connect to ensure users can be reached on multiple devices.
  • Security: Implements robust security measures such as SRTP for media encryption, TLS for signaling encryption, and secure boot.
  • Call Routing: Advanced call routing capabilities including least-cost routing, time-of-day routing, and policy-based routing.
  • Video Conferencing: Supports high-definition video conferencing with integration to Cisco TelePresence and other video solutions.
  • Presence and Instant Messaging: Provides real-time presence information and instant messaging capabilities integrated with Cisco Jabber.
  • Reporting and Analytics: Offers detailed call reporting, usage statistics, and analytics through tools like Cisco Unified Intelligence Center.
  • APIs and SDKs: Extensive APIs and SDKs for custom application development and integration with other business systems.
  • Globalization: Supports multiple languages and localization options for global deployments.
  • Virtualization Support: Compatible with VMware and other virtualization platforms for efficient resource utilization.
  • Directory Integration: Integrates with corporate directories such as Microsoft Active Directory for user management and authentication.
  • Call Admission Control: Manages bandwidth and ensures quality of service (QoS) for voice and video calls across the network.
  • Emergency Services: Provides E911 support and location-based services to ensure compliance with emergency regulations.
  • Licensing Flexibility: Offers various licensing models including user-based and device-based options to suit different organizational needs.
  • Interoperability: Ensures compatibility with SIP, H.323, and other industry-standard protocols for seamless communication across different systems.
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Product Ranking

#16

among all
UCaaS Providers

#31

among all
UCaaS Providers

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Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Robust Security: Cisco CallManager boasts a secure environment free from critical vulnerabilities, ensuring communication protection.
Crystal-Clear Audio: Users consistently highlight the exceptional sound quality provided by Cisco CallManager.
Feature-Rich Solution: Cisco CallManager offers a comprehensive suite of communication tools, encompassing voice, video, and instant messaging, simplifying communication management.
Seamless Integration: Cisco CallManager integrates effortlessly with other applications, extending its value beyond standard VoIP capabilities.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Cost: CUCM can be expensive to implement and maintain, especially for smaller organizations. This is due to licensing costs, hardware requirements, and the need for specialized IT staff.
Complexity: CUCM is a complex system that requires specialized knowledge to set up and manage. This can be a barrier for organizations that don't have dedicated IT staff with Cisco expertise.
Reporting: While CUCM offers basic call reporting, many users find the built-in tools cumbersome and limited. This often necessitates investing in third-party software for more user-friendly and comprehensive reporting features.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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Can Cisco CallManager unify your communication woes, or will it leave you *hanging* on the line? User reviews from the last year suggest Cisco CallManager, a platform for managing tasks like Unified Communications, is a reliable and secure option for organizations seeking robust communication management. Users consistently praise its comprehensive features, highlighting its ability to seamlessly integrate voice, video, and messaging services, which is essential for streamlining communication in today's hybrid work environments. They particularly appreciate its interoperability with other Cisco products, creating a unified ecosystem that enhances productivity and collaboration. However, some users find the system's complexity a double-edged sword. While its advanced features cater to diverse needs, they can be daunting for those unfamiliar with Cisco's ecosystem, requiring specialized knowledge and training for effective management. A notable strength of Cisco CallManager is its robust security features, making it a top choice for organizations with stringent security requirements, particularly those in sectors like finance and healthcare where data protection is paramount. However, the system's complexity rears its head again in managing logs and call records, a process some users find cumbersome and time-consuming. This complexity, coupled with the potential need for specialized IT expertise, makes Cisco CallManager best suited for medium to large organizations with the resources to navigate its learning curve and maximize its potential. Smaller organizations might find its feature set overwhelming and its management demanding, potentially overshadowing its benefits.

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