Crexendo vs CallTower

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Our analysts compared Crexendo vs CallTower based on data from our 400+ point analysis of UCaaS Providers, user reviews and our own crowdsourced data from our free software selection platform.

Crexendo Software Tool
CallTower Software Tool

Product Basics

Crexendo offers a comprehensive suite of cloud communications solutions designed to streamline business operations. This software excels in managing tasks such as VoIP phone systems, unified communications, and contact center services. It is particularly well-suited for small to medium-sized enterprises seeking scalable and reliable communication tools to enhance productivity and collaboration.

Key benefits include cost savings, improved flexibility, and robust security features. Popular features encompass advanced call routing, voicemail-to-email, and video conferencing capabilities. Users often praise its intuitive interface and seamless integration with existing business applications, which simplifies the transition to cloud-based communications.

Pricing details for Crexendo's services can vary based on the specific needs and scale of the business. For precise pricing information, it is advisable to contact SelectHub for a tailored quote. Overall, Crexendo stands out for its user-friendly design and comprehensive feature set, making it a strong contender in the cloud communications market.

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CallTower offers a comprehensive software solution for managing Unified Communications, integrating voice, video, messaging, and collaboration tools into a single platform. This software is particularly well-suited for medium to large enterprises seeking to streamline their communication processes and enhance productivity. Its robust features include seamless integration with Microsoft Teams, Cisco Webex, and other leading communication tools, ensuring a cohesive user experience.

Key benefits of CallTower's software include improved operational efficiency, enhanced collaboration, and reduced communication costs. Users appreciate its intuitive interface, reliable performance, and extensive support options. The platform's scalability makes it an ideal choice for growing businesses, allowing them to easily add or remove services as needed.

Pricing for CallTower's services varies based on the specific needs of the organization, including the number of users and selected features. For detailed pricing information, it is recommended to contact SelectHub for a customized quote. Overall, CallTower stands out for its ability to unify diverse communication channels into a single, efficient system.

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Product Insights

  • Cost Efficiency: Reduces the need for expensive on-premise hardware and maintenance, leading to significant savings.
  • Scalability: Easily adjusts to the changing size of your business, whether you're expanding or downsizing.
  • Reliability: Ensures high uptime and consistent performance with robust cloud infrastructure.
  • Flexibility: Supports remote work by allowing employees to access communication tools from anywhere.
  • Integration: Seamlessly integrates with existing business applications, enhancing workflow efficiency.
  • Security: Provides advanced security features to protect sensitive business communications and data.
  • Customization: Offers customizable solutions tailored to meet the specific needs of different industries.
  • Support: Includes 24/7 customer support to resolve issues promptly and minimize downtime.
  • Productivity: Enhances team collaboration and productivity with unified communication tools.
  • Mobility: Empowers employees to stay connected and productive on the go with mobile app support.
  • Analytics: Delivers detailed analytics and reporting to help businesses make informed decisions.
  • Compliance: Assists in meeting industry-specific regulatory requirements with compliant communication solutions.
  • Innovation: Keeps your business at the forefront of technology with regular updates and new features.
  • Environmental Impact: Reduces carbon footprint by minimizing the need for physical hardware and travel.
  • Ease of Use: Features an intuitive interface that simplifies user adoption and reduces training time.
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  • Enhanced Collaboration: CallTower's Unified Communications platform integrates voice, video, and messaging, enabling seamless teamwork across different locations.
  • Cost Efficiency: By consolidating multiple communication tools into one platform, CallTower reduces the need for separate services, lowering overall operational costs.
  • Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investments in new hardware.
  • Improved Productivity: With features like instant messaging and video conferencing, employees can communicate more effectively, reducing downtime and increasing productivity.
  • Reliability: CallTower offers robust uptime guarantees and reliable service, ensuring your communication channels are always available when you need them.
  • Security: Advanced security measures, including encryption and compliance with industry standards, protect sensitive communications from unauthorized access.
  • Global Reach: Support for international calling and collaboration tools allows businesses to operate seamlessly across borders.
  • Integration Capabilities: CallTower integrates with popular business applications like Microsoft Teams and Salesforce, streamlining workflows and enhancing functionality.
  • Customizable Solutions: Tailor the platform to meet specific business requirements, ensuring that the communication tools align perfectly with your operational needs.
  • 24/7 Support: Access to round-the-clock customer support ensures any issues are promptly addressed, minimizing disruptions to your business operations.
  • Mobility: Mobile app support allows employees to stay connected and productive, even when they are on the go.
  • Unified User Experience: A consistent interface across all devices and communication channels simplifies user training and adoption.
  • Analytics and Reporting: Detailed analytics and reporting tools provide insights into communication patterns, helping to optimize resource allocation and improve decision-making.
  • Disaster Recovery: Built-in disaster recovery features ensure business continuity by maintaining communication capabilities during unexpected events.
  • Environmental Impact: By reducing the need for physical meetings and travel, CallTower helps lower the carbon footprint of your business operations.
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  • Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
  • Scalability: Easily adjusts to the size of your business, whether you have a small team or a large enterprise.
  • Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
  • Call Center Solutions: Offers advanced call center functionalities such as call routing, queue management, and real-time analytics.
  • VoIP Technology: Utilizes Voice over Internet Protocol to deliver high-quality voice communications over the internet.
  • CRM Integration: Seamlessly integrates with popular Customer Relationship Management systems like Salesforce and Zoho.
  • Auto Attendant: Features an automated receptionist to route calls efficiently based on predefined criteria.
  • Call Recording: Allows for the recording of calls for quality assurance, training, and compliance purposes.
  • Conference Calling: Supports multi-party conference calls with easy-to-use controls and high audio quality.
  • Customizable User Interface: Offers a user-friendly and customizable interface to meet specific business needs.
  • Security: Implements robust security measures, including encryption and secure data storage, to protect communications.
  • Analytics and Reporting: Provides detailed analytics and reporting tools to monitor and optimize communication performance.
  • Fax over IP: Enables sending and receiving faxes over the internet, eliminating the need for traditional fax machines.
  • Disaster Recovery: Ensures business continuity with disaster recovery options that keep communications running during outages.
  • Global Reach: Supports international calling and global operations with local numbers in multiple countries.
  • API Access: Offers API access for custom integrations and extended functionality tailored to specific business requirements.
  • 24/7 Support: Provides round-the-clock customer support to address any issues or questions promptly.
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  • Microsoft Teams Integration: Seamlessly integrates with Microsoft Teams, allowing for unified communication and collaboration within a familiar interface.
  • Global Voice Solutions: Provides comprehensive voice services across multiple countries, ensuring consistent communication capabilities for international teams.
  • Direct Routing: Enables direct routing for Microsoft Teams, allowing businesses to connect their existing telephony infrastructure to the Teams environment.
  • Call Recording: Offers robust call recording features, ensuring compliance and providing valuable insights for training and quality assurance.
  • Contact Center Solutions: Includes advanced contact center functionalities such as intelligent call routing, real-time analytics, and customer interaction tracking.
  • Unified Messaging: Combines voicemail, email, and fax into a single, manageable interface, streamlining communication workflows.
  • Mobile App Support: Provides mobile applications for iOS and Android, ensuring that users can stay connected and productive on the go.
  • Video Conferencing: Facilitates high-quality video conferencing with features like screen sharing, virtual backgrounds, and meeting recording.
  • Security and Compliance: Adheres to stringent security protocols and compliance standards, including HIPAA and GDPR, to protect sensitive information.
  • 24/7 Support: Offers round-the-clock customer support to address any issues or questions, ensuring minimal downtime and disruption.
  • Scalability: Easily scales to accommodate businesses of all sizes, from small startups to large enterprises, without compromising performance.
  • Customizable Solutions: Provides tailored communication solutions to meet the specific needs and requirements of different industries and business models.
  • Analytics and Reporting: Delivers detailed analytics and reporting tools to monitor usage, performance, and user engagement, aiding in data-driven decision-making.
  • Integration with CRM Systems: Integrates with popular CRM systems like Salesforce, enhancing customer relationship management and streamlining workflows.
  • Disaster Recovery: Implements robust disaster recovery plans to ensure business continuity in the event of unforeseen disruptions.
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Product Ranking

#16

among all
UCaaS Providers

#26

among all
UCaaS Providers

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Synopsis of User Ratings and Reviews

Cost-Effective: Crexendo requires minimal upfront investment and eliminates ongoing maintenance and upgrade expenses, making it a budget-friendly solution.
Reliable Support: Users consistently highlight Crexendo's exceptional customer support, praising their responsiveness and expertise in resolving issues effectively.
User-Friendly Interface: Crexendo's intuitive platform earns high praise for its ease of use, enabling businesses to manage their communication systems without extensive technical expertise.
Seamless Scalability: Crexendo's platform is designed to accommodate businesses of all sizes, allowing for easy scaling of communication capabilities as businesses grow and evolve.
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Centralized Management: CallTower Connect simplifies administration by integrating various communication tools into a single interface, allowing administrators to manage diverse technologies from a "single pane of glass."
User-Friendly Interface: The platform's intuitive design makes it easy for administrators and users to navigate and customize communication settings without requiring extensive technical expertise.
Reliable Customer Support: CallTower is known for its responsive customer service, which is particularly beneficial for businesses with distributed teams or limited IT resources.
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Occasional Downtime: Although user feedback is largely positive, Crexendo experiences occasional periods of downtime, which can be disruptive for businesses relying on their cloud communication services.
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Customer Support Issues: While many praise CallTower's customer service, some users have reported difficulties receiving adequate support after signing a contract, particularly when experiencing issues with services like Operator Connect and encountering latency problems.
Cancellation Challenges: Some users have reported significant difficulties when attempting to cancel their CallTower services, facing resistance and even unexpected charges after canceling credit cards associated with the account.
Outdated User Interface: CallTower's Connect portal has been described by some users as outdated and clunky, suggesting a need for modernization to improve ease of use and management.
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Can Crexendo help your business reach new heights in the cloud? User reviews from the past year suggest it just might! Crexendo has been making waves with its cloud communication services, garnering overwhelmingly positive feedback for its affordability, reliability, and top-notch customer support. Users consistently highlight its user-friendly interface and scalability, making it a great fit for businesses big and small. For example, one user raved about the smooth implementation process and how easily it integrated into their existing workflow. While some users have reported occasional brief downtimes, these appear to be exceptions rather than the rule. What truly sets Crexendo apart, according to users, is its exceptional customer support. Users have specifically praised the quick response times and the helpfulness of the support staff, a factor that many consider crucial when choosing a cloud communications provider. One user even went as far as to say that Crexendo's support team "has [their] back." This commitment to customer satisfaction is a key differentiator in the competitive landscape of cloud communication providers. Overall, Crexendo appears to be best suited for businesses of all sizes who are looking for a reliable, user-friendly, and affordable cloud communication solution with stellar customer support. Its combination of robust features, ease of use, and responsive support makes it a compelling choice for businesses looking to ditch their expensive landlines and embrace the future of communication.

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Is CallTower a communication colossus, or does it crumble under the weight of its promises? User reviews from the last year paint a somewhat mixed picture, but generally lean positive. CallTower receives high marks for its comprehensive suite of Unified Communications (UC) solutions, particularly its integration with popular platforms like Microsoft Teams and Cisco. Many users rave about the reliability and performance of CallTower's services, highlighting minimal downtime and a handy quick-circuit switching feature that keeps communication flowing. The user-friendly CallTower Connect platform also garners praise for its intuitive interface and easy customization options. However, some users, particularly those on G2, express frustration with CallTower's customer service, citing a lack of support and unhelpful responses to technical issues. One user even described their experience trying to cancel their service as a "nightmare." This disparity in customer service experiences suggests that your mileage may vary. What sets CallTower apart is its focus on providing a complete and robust UC solution, going beyond basic calling features to offer advanced options like personalized voicemail and intelligent call forwarding. This makes it a good fit for businesses that rely heavily on seamless communication and collaboration, especially those with global operations. However, potential customers should be wary of the mixed reviews regarding customer service and consider seeking out direct feedback from current users to get a clearer picture of CallTower's support system.

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